ISL Light vs EV Reach

TeamViewer ONE

Zoho Assist

AnyDesk

TeamViewer enables secure remote access, IT management, and AI-driven solutions, serving 630,000+ customers with 2.5B+ installations.

Quickly support remote customers through web-based, attended remote support sessions and manage remote computers effortlessly through unattended remote access.

AnyDesk is a remote desktop software accessible on all platforms, including Windows, MacOS, Linux, Android, and iOS. AnyDesk allows users to connect to computers remotely anywhere, anytime, and facilitates desktop sharing, remote support, and web presentation.

owner

it helps us saving time a lot, certainly having nearly unlimited permanent agents to quickly unattended take over, help us react very quick and easy on customer questions for support etc.

ISL Online is remote desktop and support software for IT teams, MSPs, and enterprises. Secure attended and unattended access to Windows, Mac, Linux, and mobile. No VPN required. AES 256-bit E2EE, ISO 27001 certified. Cloud, self-hosted, or private cloud deployment. 

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Annotations

Application Management

Audit Trail

Authentication

Chat/Messaging

Collaboration Tools

Communication Management

Compliance Management

Customizable Branding

Customizable Reports

Dashboard

Desktop/Browser Sharing

Desktop Virtualization

Diagnostics Tools

Diagnostic Tools

Email Management

Email Reminders

Event Logs

File Management

File Sharing

File Transfer

IT Asset Management

IT Reporting

License Management

Live Chat

Mobile Access

Mobile Screen Sharing

Monitoring

Multi-Channel Communication

Multi-Participant Screen Sharing

Multiple Monitor Access

Multiple User Accounts

On-Demand Recording

Performance Metrics

Presentation Streaming

Presenter Control Management

Print Management

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real Time Screen Sharing

Real-Time Updates

Remote Access/Control

Remote Monitoring & Management

Remote Printing

Remote Support

Remote Update/Installation

Reporting/Analytics

Reporting & Statistics

Role-Based Permissions

Screen Recording

Screen Sharing

Secure Data Storage

Secure Login

Self Service Portal

Server Monitoring

Service Level Agreement (SLA) Management

Session Recording

Session Transfer

Single Sign On

SSL Security

Summary Reports

Surveys & Feedback

Third-Party Integrations

Troubleshooting

Two-Factor Authentication

Two-Way Audio & Video

Unattended Access

Uptime Reporting

User Management

Video Call Recording

Video Chat

Video Conferencing

Video Support

Whiteboard

Workflow Management

By industry, ISL Light reviewers are most commonly professionals in information technology and services (32%). The most frequent use case cited is remote support (79% of reviewers).

Users and use cases

Most reviewers indicate that ISL Light delivers strong value for money, especially due to its reasonable pricing and flexible subscription options. However, some users report higher costs for small teams, multi-user needs, or annual subscriptions.

Value for money

ISL Light is a remote support solution with key features that include remote access/control, unattended access, file sharing, access controls/permissions, and more.

Proprietary

ISL Light

iPad

iPhone

Linux

Windows

Android

Web-based

LogMeIn Rescue

Supremo Remote Desktop 

RealVNC Connect

Splashtop

GoToMyPC

LogMeIn Central

BeyondTrust Remote Support

ScreenConnect

RemotePC

Remote Desktop Manager

Starter

Standard

Premium

Self-Hosted

Enterprise

Inconsistent clipboard functionality

Technical Systems Consultant

Copying and pasting data within the tool isn't perfect, it sometimes pastes backwards when pushed into SQL Management Studio, and sometimes it refuses to copy and paste data between ISL and the local PC

65% of reviewers feel negative about Copy and Paste. Some reviewers report frequent issues with copying and pasting text or files between local and remote machines, noting that clipboard sharing often fails or behaves unpredictably. Users say these problems disrupt their workflow, especially when transferring data during support sessions. They find that the clipboard may require multiple attempts to work or may not function at all in certain scenarios, such as between different operating systems or with specific applications. Reviewers indicate this limitation can be frustrating in daily use.

Variable connection reliability

IT Director

system engineer

we had problems using rdp connection using a Mac osx client

47% of reviewers feel negative about Connection Stability. Some users report occasional connection drops, lag, or delays, particularly when dealing with poor internet bandwidth or specific operating systems like macOS. Reviewers mention that unstable connections can make remote support sessions tedious and sometimes require reconnection or additional troubleshooting. They indicate that setup or maintaining a connection may be more complex for less experienced users, and that slow or unreliable links impact the overall support experience.

Consistent and dependable operation

Director

Exceptional, reliable consistent and an essential everyday working tool

IT Specialist

Software is extremly easy to use, it is very reliable and fast.

96% of reviewers feel positive about Reliability. Reviewers indicate the software consistently performs as expected, rarely experiencing downtime or interruptions. Some users report that the system is stable, secure, and fast, which helps them maintain business efficiency and user safety. They appreciate that the product remains reliable even with frequent use and across different devices. Users say the reliability reduces administrative overhead and provides peace of mind, as they can trust the tool to function whenever needed for remote support.

Streamlined and flexible deployment

IT Manager

Fantastic ease of use and deployment - it has been a boon going through Intune, and having concurrent access to machines unattended.

Technical Director

Simple to deploy and use which makes things alot easier for use to support our clients.  

100% of reviewers feel positive about Deployment. Reviewers appreciate how easy and intuitive it is to deploy the software across various environments, highlighting the straightforward process for both initial setup and ongoing management. Some users say deployment is quick, even for large numbers of devices or remote clients, and they value features like unattended mode for regular customer support. They find the documentation helpful and note that deployment integrates well with existing workflows, such as using GPO or Intune. Users think the ability to deploy custom packages adds further convenience.

Effortless setup experience

ICT Support and Systems

97% of reviewers feel positive about Setup. Some reviewers find the installation and configuration process to be simple and fast, requiring minimal technical expertise. They indicate that the software is easy to set up on both client and operator machines, which allows them to get started quickly without extensive training. Users think the intuitive setup process supports multiple platforms and fits well into daily routines. Reviewers appreciate that setup is consistent, whether for individual or bulk installations, and say the clear instructions reduce the chance of errors.

general manager

silent install packages for unattended clients, I can make different packages for different customers so that clients are automatically arranged into my groups

Professional Worker

I also like the strong focus on security and privacy, which gives me confidence when working remotely.

There’s very little to dislike, but if I had to mention something, it would be that the advanced features can take a bit of time to discover for new users.

System Technician

File transfer is not so intuitive. When transferring files is not so logical to select target folder of remote computer.

The connection process is fast and secure, and it works flawlessly across different platforms.

IT support

It supports both online and self-hosted installations, offering an extra advantage when choosing the deployment method.

It specialist

I like the most that i can see all monitors of the user and switching between them. And that can se administrator windows.

It combines ease of use, strong security, and excellent performance, making it a top choice for professionals who need reliable remote access.

Sometimes trouble with ctrl + C and ctrl + V not working when trying to copy text to client computer

Administrator system and devops

Occasionally, the connection speed can be affected by network conditions, and some advanced features could be better documented.

Internal Systems and Security Manager

Not a fan that there's a minimum amount of characters before I can submit this, so I'm just typing random things to meet the quota.

IT Support

I especially value the stability of the connection and the fact that I can access devices from anywhere without problems.

Network Administrator

The system works reliably, but occasionally mobile support feels less polished compared to the desktop experience.

System administrator

Sometimes the connection quality would drop unexpectedly, especially when supporting users with poor internet.

System technician

Sometimes it scrambles the view when user has multiple monitors.

IT-Consultant

Some few applications do not allow to share the screen for security reasons.

advisor

The system is easy to operate, dependable, and suitable for regular professional use, making remote support simple and efficient

Fast download and install of isl client even if they are using it for the first time.

Head of IT

It also works smoothly across different devices and makes remote support simple and reliable.

Head of infrastructure

Additionally, some users may find that the initial setup requires a bit more time compared to competitors, and the pricing structure could be more transparent.

Manger, Technical Services

There are extra options in the web interface but since they aren't used often, it's not needed.  

The software truly simplifies remote support work and boosts productivity.

With the development of telecommuting, it was more than necessary to find a good takeover solution in order to be able to solve the problems that some users might encounter.

I can manage the server myself, giving me full control over all settings.

I would also like to be able to remove the computers tab for those that don't need that access.

sometimes it seems a bit slow, specially when switching to admin mode remotely

IT specialist

Access to multiple monitors on computers is also OK.

Sometimes the installation on certain devices takes longer than expected.

Talking a client through downloading and running the software, if it isn't already on their computer some of them find it difficult to give me access remotely

A stable and trustworthy solution for remote access and support.

It's easy to get connected and I love the feature to get admin privileges and the user just have to confirm it.

System tehnician

I like the simplicity, how easy it is to be connected with another user and how quickly you can offer help - email or via website.

project manager

The ISL Light software is reliable, user-friendly, simple to use and provides smooth remote access with excellent security.

Project manager

The password cannot be entered via BitWarden when connecting to the client workstation.

For example: a group of permissions to be applied to a set of users.

What I like most about ISL Light is the simplicity and speed of connection.

I also liked that I can help users with administrative rights.

ISL Light vs EV Reach Comparison (2026)

ISL Light

EV Reach

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives