LiveAgent vs Anywhere365

Zendesk Suite

Freshdesk

Zoho Desk

Call Center Studio

CallShaper

Avaya Experience Platform

Compare LiveAgent and Anywhere365 based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Access Controls/Permissions

Account Management

Activity Dashboard

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Analytics

Archiving & Retention

Assignment Management

Audit Trail

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

Call Center Integration

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Tracking Metrics

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Canned Responses

Case Management

Catalog Management

Change Management

Chat/Messaging

Chatbot

Client Management

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Contact Management

Content Management

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Data Management

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Portal

Customer Segmentation

Customer Service Analytics

Customer Social Profiles

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Storage

Drag & Drop

Email Alerts

Email Distribution

Email Management

Email Monitoring

Email Templates

Email Tracking

Employee Activity Monitoring

Engagement Tracking

Event Triggered Actions

Feedback Management

File Management

File Sharing

File Transfer

For Cloud Phone Systems

For iPad Devices

For Startups

Forms Management

Full Text Search

Gamification

Geotargeting

Help Desk Management

Inbound Call Center

Inbox Management

LiveAgent

Android

Linux

Web-based

Windows

iPad

iPhone

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

Owner

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Creative Director

Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.

Admin

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

Founder

I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.

CEO & Founder

The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

Director

I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.

Customer Service Agent

The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.

Administrative staff

This is an easy to use app which helps me in managing my clients perfectly.

Registration Manager

We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.

Customer service manager 

Very happy with over all experience, much better than our old system.

We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.

Director of IT

The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.

I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.

Easy to integrate, premade features, great support.

LiveAgent screenshot: LiveAgent AI Chatbot

LiveAgent screenshot: LiveAgent Integrations

LiveAgent screenshot: LiveAgent Chat View

LiveAgent screenshot: LiveAgent Call Center

LiveAgent screenshot: LiveAgent Numbers

LiveAgent screenshot: LiveAgent Help Desk Ticketing System

LiveAgent screenshot: Live Chat Customer View

LiveAgent screenshot: LiveAgent Multilingual Support

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Outbound + Inbound, IVR, AI, Dispatch, QA, Omni, reporting, 25 Lines/agent, soft-phone, TCPA, 99.999% uptime, API, WebHooks and more!

Call Center Studio is a web-based pay-as-you-go CCaaS packed with everything your operations need to become a 360-degree customer experience base.

Unleash your agents’ full potential, thrive with operational efficiency, and leverage scalability with remote-friendly Call Center Studio.

Avaya offers a range of tools to manage multichannel interactions, optimize agent workflows, facilitate collaboration and track performance

Anywhere365 is a call center software that helps businesses with skill and product-based call routing to manage omnichannel dialogues. The platform offers AI-based language translation tools, which allow teams to process chats in real-time.

Manual Dialer

Multi-Channel Communication

Outbound Call Center

Queue Management

Reporting/Analytics

Anywhere365

Supply chain analyst 

The application is very easy to use and great at the price. Loved the dashboard and reporting feature.

Customer Care Supervisor

The transfer feature is also amazing. Very easy to use and also very intuitive, so it was great for training new employees who weren't as tech savvy.

This is probabaly more user error than an actual flaw with the software, but I had a difficult time navigating between the different tabs when i had multipel tabs open.

Manager

My overall experience was quite awesome with skype. It has all the required features in very affordable price.

As I said above, my main utilization as within customer care, and i love the case manegemnt feature that helps keep your client organization organized.

Performance Improvement Leader

Overall, good experience. I like that it is easy to chat with people outside of your organization.

Entrepreneur 

There are a lot of great features. Overall it’s a great messaging, video, and calling service for businesses.

Teacher

The multiple tabs could be sometimes confusing at first, I missed a way I could classify them (in different colors, for instance).

Junior Analyst

The best thing about skype is we can share our screen with the other users so that they can understand what is exactly happening at this end.

Probably the easy usability of the tool that as a 365 user it does help in order to find the appropriate function for multi conferencing.

I previously worked in the customer care sector, and skype365 was such a great tool for our team.

Interviewing

I like that Skype for Business is easy to launch and secure. I've used it to host meetings and as a participant without issue.

Target dates are not being met because of the lack of functionality. The chatbot responds as if it's a robot and not a personable interaction.

Brand Manager

Anywhere 365 offers a seamless integration with Skype for business allowing us to control our chat programs with ease & efficiency.

It offers little access to emergency services.

Marketing analyst

I like that Skype is easy to use. There aren’t many extra features, so the learning curve is nonexistent.

Quality supervisor

It is very easy to use office from anywhere and any device. Don't have to worry about forgetting something while travelling, since it is accessible online from anywhere.

Technical Consultant

Finally a contact center that integrates problem free with skype for business. Programming is very graphic oriented which makes it easy for anyone.

LiveAgent vs Anywhere365 Comparison (2026)

LiveAgent

Anywhere365

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives