LiveAgent vs Glassix

Slack

LiveChat

Zendesk Suite

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

LiveChat is a customer service software that enables businesses to communicate with website visitors in real time through chat functionality. The platform includes AI-based chatbots for automating routine inquiries, customizable chat widgets, and proactive chat invitations to engage visitors. It offers integration capabilities with various third-party applications including CRM systems, e-commerce platforms, and marketing tools.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveAgent is a multichannel inbound call center solution that allows businesses to manage customer interactions via phone, live chat, and social media. This cloud-based solution enables agents to route calls and boost customer satisfaction

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Call Monitoring

Call Logging

Dashboard

Call Recording

Call Routing

Reporting/Analytics

Caller ID

Contact Management

Queue Management

Call Scripting

Reviews for LiveAgent come from a wide variety of industries, including information technology and services (12% of reviewers), marketing and advertising (7%), and computer software (7%). The most frequent use case for LiveAgent cited by reviewers is live chat (57% of reviewers).

Users and use cases

Most reviewers indicate LiveAgent delivers strong value for money, with comprehensive features at reasonable prices. Some users report that costs rise for advanced features or extra users, and they find lower-tier plans limited.

Value for money

LiveAgent is a live chat program with key features that include chat transcripts and history, real-time notifications, ticket management, chat messaging, and more.

LiveAgent

Web-based

Windows

Linux

iPhone

iPad

Android

Freshdesk

Zoho Desk

Intercom

Gorgias

tawk.to

Crisp

JIRA Service Management

Freshservice

Kayako

Salesforce Service Cloud

ServiceNow

Help Scout

Front

Small

Medium

Large

Enterprise

Limited and outdated mobile experience

37% of reviewers feel negative about LiveAgent’s mobile app. Users report that the mobile version lacks many features available on the desktop platform, making it less convenient for on-the-go support. Some reviewers find the app clunky, slow, and prone to crashes, with a dated interface that affects usability. They indicate that essential functions like canned responses, HTML email rendering, and notifications are either missing or unreliable. Reviewers say the mobile app’s limitations hinder their ability to manage customer inquiries efficiently when away from their computers. Many users express a need for significant improvements to mobile functionality.

Cumbersome email handling

It could be also good to include AI support. When you click spam button nothing happend, sender email must go to black list that you don't recieve emails from this email address again.

Technical Administrator

When searching for past emails it can sometimes get a little confusing ensuring you select the correct filters, otherwise you will not find what you are looking for.

36% of reviewers feel negative about LiveAgent’s email management. Users mention that managing multiple email accounts and threads can be confusing and inefficient. Some reviewers say features like spam filtering, email merging, and bulk actions are either lacking or require too many steps. They indicate that email formatting, search functionality, and notification settings do not always meet their needs, leading to missed or hard-to-find messages. Reviewers find that handling large volumes of emails or complex threads can be cumbersome, and integrating with certain email services is sometimes problematic. Many users feel improvements are needed for smoother email workflows.

Stability and reliability concerns

Sales and customer service 

I must say that what I least liked about the platform is that I have occasionally experienced connection or stability issues while using it. Although this doesn't happen frequently, it can be frustrating when it does, especially if we're trying to provide real-time support to a customer.

57% of reviewers feel negative about LiveAgent’s bugs and issues. Users report experiencing occasional crashes, slowdowns, and glitches that disrupt their workflow. Some reviewers mention problems with the user interface, such as outdated design and conflicting shortcuts, which can hinder productivity. They indicate that technical issues like lost connections, server outages, and difficulties with data recovery are frustrating, especially during critical support interactions. Reviewers say these reliability concerns sometimes require frequent restarts or workarounds, impacting their ability to provide timely customer service. Many users feel that consistent stability improvements are needed for smoother operation.

Unified social channel management

96% of reviewers feel positive about LiveAgent’s social media integration. Reviewers appreciate managing customer messages from various social networks, email, chat, and phone in a single interface. Some users say this integration saves time by eliminating the need to log into multiple platforms. They indicate that being able to track, respond, and organize inquiries from all channels in one place helps prevent missed messages and improves response times. Users think this multi-channel approach enhances customer satisfaction and makes support teams more efficient. Many reviewers feel that the platform’s ability to centralize communications is crucial for businesses with active social media engagement.

Comprehensive feature set

93% of reviewers feel positive about LiveAgent’s features. Users appreciate the wide variety of functionalities, such as multi-channel support, automation, advanced reporting, and customization options. Some reviewers find that having all essential tools in one platform simplifies their workflow and improves efficiency. They say features like real-time notifications, file sharing, and robust search capabilities help manage customer interactions effectively. Reviewers indicate that the ability to personalize settings and access useful integrations makes the platform adaptable to different business needs. Many users mention that the comprehensive feature set allows them to streamline support processes and handle high volumes of customer inquiries.

Intuitive and user-friendly design

Assistant Services Manager

I like how easy it is to implement when you need something that is simple, we needed something that would be easy to train our student staff on and my staff understood the platform right away because it was easy and simple to navigate.

94% of reviewers feel positive about LiveAgent’s ease of use. Users say the platform is straightforward to navigate, with an intuitive interface that requires minimal training. Some reviewers find that new staff can quickly learn the system, making onboarding smoother. They appreciate features like clear menus, easy ticket handling, and centralized information, which simplify daily tasks. Reviewers indicate that the software’s user-friendly design helps them manage customer queries efficiently and reduces the learning curve. Many users mention that the accessibility and simplicity of the platform contribute to a more productive and less stressful work environment.

Efficient multi-channel support

Account Manager

Also, it makes it possible for you to deliver quality and satisfying customer support to your customers through multiple support channels ensuring total customer satisfaction at any given time.

94% of reviewers feel positive about LiveAgent’s customer support capabilities. Users appreciate being able to manage all customer interactions—whether by chat, email, phone, or social media—from one place. Some reviewers say the ticketing system helps ensure no inquiry is overlooked, and real-time support improves customer satisfaction. They indicate that built-in analytics and knowledge base features provide valuable insights and empower customers to find answers independently. Reviewers think the ability to personalize support and quickly resolve issues strengthens customer relationships. Many users highlight that the centralized approach streamlines support processes and boosts overall team productivity.

Business Development

LiveAgent centralizes chats and tickets, fast live chat, easy tracking, and helpful automation that saves time and keeps support organized.

IT Associate

LiveAgent is a very helpful in customer support platform, as it allows various communication channels such as email, live chat, social media, and calls into one place dashboard.

Chief Marketing Officer.

The reliability of the platform is also something that we enjoy, it is stable, safe, and constantly enriched with the meaningful improvements. Since the onboarding till the everyday practice, LiveAgent has turned out to be a reliable tool that provides a real value to our customer engagement strategy.

Product Manager

Our main focus is give customer best solution if they purchase our products and in that case liveagent helps us to reply them instantly.

Senior Financial Analyst

The recording demonstrates a detailed number of records involving monetary exchanges that can play a crucial role in an auditor's work, since in such a manner the complete history of the discussions you had is recorded.

Operations Analyst

The main challenge of this tool is its flexibility as it does not work well with the mobile devices and it is mostly designed to work in desktop and laptops the complete application functions will only in a web browser and this limits it's usability from different parts of the world by different employees

Discharge Planner

LiveAgent is a comprehensive customer support program that allows me to connect with patients via live chat, email and phone thus resolving and booking their appointments rapidly.

Customer Care Manager

Self-management capabilities. When launching a new country or brand, we can easily connect an email inbox, set up departments, templates, IVR, and even phone numbers ourselves – without needing any support from LiveAgent or our IT team.

Founder’s office

Easy-to-use interface, fast ticket management, and powerful automation that helps teams respond to customers quickly.

sales representative

I use the solution to provide real time customer support with our customers through the website and has helped us stay helpful and productive

Designing Head

Our team uses this platform for conducting live events and customer support with the help of email and chats.

IVR, well-structured and customizable reporting, smooth chat integration and styling, automation, and templates.

Managing Director

When we tried to migrate, we found out that even though the tickets were migrated, the dates on them were replaced by the migration date so we couldn't keep a track of older tickets (since they all were as created that date).

Support Specialist

There is no board available where I can see exactly which tickets I worked on during the day and how much time I spent on them (I believe this is only available for admin accounts – but this information would also be helpful for basic agents to track their logged time).

We also need to cater all of our customers from a platform, So liveagent helps us in connecting with them and give them proper resolution in real time

Business Development Executive

LiveAgent live chat makes it easy to share information instantly and its performance reports give us helpful insights to improve how we communicate and support our customers.

The mobile application is functional, but sometimes it is not very fast in handling a variety of tickets or switching between the discussions.

Custommer support

It unifies communication with customers and allows you to automate many processes, thus saving time and support costs

Head of Business Development

Integration of mails, live chat, calls and social media messages guarantees that I do not miss any customer queries and results in quick response and satisfaction.

Sales Specialist

The sales team makes heavy use of LiveAgent on a daily basis, as it allows us to respond quickly and efficiently to any queries or concerns our customers may have via email and live chat.

Infrastructure Lead

I appreciate the way LiveAgent's automation simplifies ticket creation for the customer, and its ability to seamlessly route to the appropriate departments quickly to provide the best service.

IT Consultant

Its very powerful tool to be able to connect with clients and solve their issues we can also create tickets which can later be tracked and help you better serve the clients.

Social Media Manager

This makes it possible to track all queries that may be generated in the course of customer service and this helps in processing and handling of customer complaints.

System Support officer

LiveAgent gave us the functionalities allowing the organization of multiple communication channels including email, live chat and social media to be highly beneficial to support processes.

System Engineer

LiveAgent allocates tools such as customer support, live chat, call recording which enables me to offer maximum customer service in one tool.

DGM - Content Vertical

LiveAgent is one of the most unique and outstanding held desk software solution for businesses which comes with unified ticketing system offerings along with multi channel chat support system for wider reach, leading to overall greater customer satisfaction.

Project manager

The ticket system helps keep things in order, and the live chat is fast.

Sales Manager

There is a mobile version of the product that eliminates the requirement to physically visit an office team in order to initiate a live chat with clients.

MIS Analysis

LiveAgent  all in one ticketing system has really helped us respond faster and work better between teams.

It is great that LiveAgent is able to reassure the customer by providing him with a reference number to follow up on the status of the order, which enables him to easily check when needed.

Director of Marketing

The ticketing system helps keep clear control of every customer request.

Assistant Manager

LiveAgent enhances immediate customer support through live chat and integration with omichannels such as email, chat and social media.

By centralizing all communication into a single queue, we now have a clear overview of all tickets, nothing gets forgotten, and it's easy to distribute workload across agents and teams.

Self-employed

Some of the key highlights include its multi-channel support, ticket management, live chat, and automation capabilities.

HSE Advisor and Liftinng Appointed Person

There was a synchronization problem in the social media integration that affected the timely handling of queries posted by the customers on these sites.

Information Technology Manager

With LiveAgent integration we have identified that LiveAgent offers extensive opportunity to integrate it with various business tools that enrich our work.

I also love LiveAgent's marketing capabilities and its ability to ask questions that attract visitors to our site and connect them directly to the right person to answer their questions.

Senior Estimator

Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management

We can make omni channel talks through email and social media sites.

Business strategist

Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy.

The ticketing system worked well, allowing me to configure routes and run analytics and reporting. When I ran into issues, the knowledge base was there to help.

Operations Manager

For the same or lower price as many other providers, you get a robust contact center solution with features for every size business!

I like the LiveAgent dashboard very much because it is comprehensive and contains all the details and everything related to open tickets and the latest updates to them.

Software Engineer

Able to accurately degree and report the amount of client intuitive we have overseen on behalf of our clients, much obliged to LiveAgent.

Owner

The ability to create trackable tickets as opposed to email strings that would get lost in the pile.  

I am product manager at Tata Clique and we sell numerous of consumer end products in our platform.

Interior Designer

Liveagent is one of the highly optimised chatbots which is integrated with latest AI tools for the best customer support experience.

Salesforce Developer

LiveAgent has been key to unifying these interactions, allowing us to provide a more streamlined and efficient service.

Author

Overall, my experience with LiveAgent was positive. Once I got used to it, it made handling customer messages much easier and helped me work more efficiently.

Live Chat

Ticket Management

Reviewers feel LiveAgent’s ticket management capabilities make organizing, processing, and tracking customer issues straightforward. Users report LiveAgent integrates email ticketing with live chat, allowing seamless support across channels. They say LiveAgent’s interface is user-friendly, with easy assignment, prioritization, and sorting of tickets by department or tags. Reviewers indicate LiveAgent helps manage large volumes of tickets efficiently and improves response and resolution times, making it valuable for businesses of all sizes. Of the 24 LiveAgent users who gave detailed accounts of their use of Ticket Management, 96% rated this feature as important or highly important.

Customer Support

Chat and Ticketing

Email Management

Social Media Integration

Communication Channels

Client Support

Business Growth

Security and Access Control

Small Business

Mid-size Business

Freelancers

Large Enterprises

Most reviewers indicate that LiveAgent offers strong value for money, especially when compared to larger competitors. They appreciate that the platform provides a comprehensive set of features—including automation, integrations, and multi-channel support—at a price point they find reasonable or even cost-saving. Many users highlight the benefit of having an all-in-one solution, which eliminates the need to purchase multiple products and helps reduce overall costs. They say the availability of a free plan and a free trial is helpful for testing the software before committing, and some users find the free tier sufficient for small businesses. Reviewers appreciate flexible pricing options, the ability to cancel anytime without long-term commitments, and the cost-effectiveness of using existing VOIP solutions. Some users report that LiveAgent’s pricing is lower than many competitors while still offering similar or better functionality.

However, some reviewers feel that the cost can be high for small businesses or startups, with certain features or user additions increasing the price significantly. They indicate that the knowledge base and call center features can be expensive, and some say that the lowest-priced plans are limited in functionality. A few users mention that the free trial period is too short, and others express frustration with additional fees, such as branding removal or extra user charges. Some users report that the pricing is less competitive in regions with lower budgets.

CyberSentriq

WhatsApp

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Viber

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

Text Request

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. Powered by GPT-4.

Chat/Messaging

Interaction Tracking

Multi-Channel Communication

Customer Database

Reviews for Glassix come from a wide variety of industries, including writing and editing (10% of reviewers), consumer services (7%), and food & beverages (6%). The most frequent use case for Glassix cited by reviewers is customer communications management (54% of reviewers).

Glassix is a customer communications management program with key features that include multi-channel communication, interaction tracking, and more.

Glassix

Starter

Growth

Customer Support Specialist

Its AI-powered chatbots have automated 70% of our inquiries, significantly reducing response times and allowing our team to focus on more complex issues.

Instructor

What I like the most about Glassix is it's user-friendly and it simplifies the tasks especially in responding and managing customer needs and inquiries because of its omnichannel features that enables our customers to choose whatever channel they are using to communicate with us and to one another in attending their concerns and needs.

Asistente Administrativo

The platform has proven to be intuitive, efficient, and comprehensive in managing customer interactions, significantly enhancing our ability to deliver high-quality service and effectively respond to customer needs across multiple communication channels

Executive Assistant

Its seamless integration with various digital channels such as instant messaging apps, SMS, email, live chat, and social media ensures all interactions are handled efficiently from one place.

Customer Service Supervisor

The event management system has a single platform to address the queries, updates and feedback, further assisting in the seamless operation and good client relationship.

LiveAgent vs Glassix Comparison (2026)

LiveAgent

Glassix

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives