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Glassix Logo

One inbox, countless smiles

Last updated: July 2024

Glassix Alternatives & Competitors

Top 2 free alternatives

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Devices supported


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Integrated with


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Zendesk Suite logo

Service-first CRM company that builds support & sales tools

visit website

Features

Total

Zendesk Suite logo
Glassix logo

27

179

29

features in common

27

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(4K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

Glassix logo

Glassix user ratings

Functionality

5.0
(103)

Top features

  • Chat/Messaging

    5.0

  • Customer Database

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.7

Glassix logo
4.9

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
LiveAgent logo

Great customer service starts with better help desk software

visit website

Features

Total

LiveAgent logo
Glassix logo

28

188

29

features in common

28

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.6K)

Top features

  • Real-Time Monitoring

    5.0

  • Routing

    5.0

  • Email Templates

    5.0

Glassix logo

Glassix user ratings

Functionality

5.0
(103)

Top features

  • Chat/Messaging

    5.0

  • Customer Database

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$19/month

Value for money

LiveAgent logo
4.7

0.2

Glassix logo
4.9

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Bitrix24 logo

100% free CRM, collaboration, and communication tool suite

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Features

Total

Bitrix24 logo
Glassix logo

25

452

29

features in common

25

features in common

Bitrix24 logo

Bitrix24 user ratings

Functionality

4.3
(932)

Top features

  • Quotes/Estimates

    5.0

  • Online Time Tracking

    5.0

  • Drag & Drop

    5.0

Glassix logo

Glassix user ratings

Functionality

5.0
(103)

Top features

  • Chat/Messaging

    5.0

  • Customer Database

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$61/month

Value for money

Bitrix24 logo
4.2

0.7

Glassix logo
4.9

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.
It endorses team collaboration and improves teamwork. It's cost-effective and I find it to be far way more affordable than some competitors.
Zoho Desk logo

Superior customer service. Lasting experiences.

visit website

Features

Total

Zoho Desk logo
Glassix logo

29

158

29

features in common

29

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • SMS Messaging

    5.0

Glassix logo

Glassix user ratings

Functionality

5.0
(103)

Top features

  • Chat/Messaging

    5.0

  • Customer Database

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5

0.4

Glassix logo
4.9

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Genesys Cloud CX logo

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
Glassix logo

24

150

29

features in common

24

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.2
(241)

Top features

  • Third-Party Integrations

    5.0

  • Live Chat

    5.0

  • Proactive Chat

    5.0

Glassix logo

Glassix user ratings

Functionality

5.0
(103)

Top features

  • Chat/Messaging

    5.0

  • Customer Database

    5.0

  • Social Media Integration

    5.0

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1

0.8

Glassix logo
4.9

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.