App comparison
Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.
GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Our commitment
Independent research methodology
Our researchers use a mix of verified reviews, independent research, and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
How GetApp verifies reviews
GetApp carefully verified over 2 million reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.
How GetApp ensures transparency
GetApp lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. GetApp is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website.
Add to Compare
Compare similar apps
Zendesk Suite
Freshdesk
Zoho Desk
Intercom
JIRA Service Management
Hiver
Good recommendations?
LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. Start with a 30-day free trial, no credit card or contracts needed.
HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.
Starting from
15
/user
Per month
Starting from
29
/user
Per month
Pros
Pros
Cons
Cons
User reviews that mention these apps
Verified reviewer
Used daily for less than 6 months
Review source
Share this review:
Easy to use helpdesk!
It's great to have an anmost out-of-the-box helpdesk solution without having to do too much configuration stuff. We came from an outdated ORTS system that was way to complicated for what we are using the software for! Thanks for the great work!
We'd like to see email notifications also for logged in agents without having to setup automation tasks to achive this!
Felix I.
Leisure, Travel & Tourism, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
Easy to set up Easy to work with it Very clear instructions Mobile application to use anywhere. We can answer and manage requests from anywhere with few clicks
Would be nice to have more options for helpdesk page Not possible to integrate the helpdesk page into your website visitors are redirected to portal Pre-definied answers are not available into the mobile app.
David C.
Information Technology and Services, self-employed
Used weekly for 6-12 months
Review source
Share this review:
Great helpdesk ticketing solution - built in live chat also - does everything you need!
Live Agent is great software - but as I said in the title, it does have a bit of a learning curve -spend and afternoon dedicated to it and you will be fine
sivasuriyar s.
Education Management, 51-200 employees
Used daily for 6-12 months
Review source
Share this review:
we are using this platform to helpdesk management and SLA and Chat also.
Easy to manage and secure platform. we are using this one for our centralized helpdesk management system
Customizations need to improve and Multi languages also.
Hello sivasuriyar, thank you very much for your feedback. We appreciate it :) Have a nice day.
Verified reviewer
Computer Software, 11-50 employees
Used monthly for less than 6 months
Review source
Share this review:
LiveAgent is a single solution that covers the entire gamut of customer support. It sure beats having multiple vendors with overlapping features.
It is hard to onboard. Because it covers so much stuff for helpdesk software, there's a lot to setup.
Verified reviewer
Marketing and Advertising, self-employed
Used monthly for 2+ years
Review source
Share this review:
The most impressive feature for me is the ability to setup a comprehensive IVR telephone system for a few pounds per month. Using a twilio account and some simple IVR code, you can have a full digital phone answering system with departments, voicemail and forwarding.
The backend interface is dated compared to other helpdesk apps and the livechat feature would benefit from some modernising.
Hello There! Thank you for your awesome review! :) Glad to see that you are putting LiveAgent's IVR function to work. We are constantly working on updates in terms of UI which we hope to roll out soon. - LiveAgent Team
Matheus A.
Marketing and Advertising, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
Easy to manage multiple requests, and multi-channel support.
1. Easy to setup 2. Easy to manage multi-channel (i.e Email, Facebook, Twitter) 3. Easy to get calls from Voip 4. Postpone tickets (yeah, this is amazing!) 5. Fast support
No cons until know. And I'm just like to have more tools/options to edit front-page of the helpdesk.
Poonam Y.
Information Technology and Services, 11-50 employees
Used weekly for 1-2 years
Review source
Share this review:
This is the tools which has many features in one platform and tools like Helpdesk, IT Management and ITSM Tool, Ticketing uses and IT Asset managements. It helps to manage and active users for LiveAgent.
This is completely awesome product for Helpdesk and collaborations management it also helps to manage IT assets and inventory platform.
Thank you for your insightful review about LiveAgent. It's great to hear that the inclusive features of our platform, including Helpdesk, IT Management, ITSM Tool, and Ticketing, are positively serving your needs and aiding in the management of active users. Your positive feedback about our product's capabilities in Helpdesk and collaboration management, as well as in IT asset and inventory management, is highly appreciated. We value your perspective and it drives us to persistently strive towards enhancing our service quality. Best Regards, The LiveAgent Team
Kay S.
Individual & Family Services, 1-10 employees
Used daily for less than 6 months
Review source
Share this review:
I've been using them for a short time but from what I've tested I like it so far.
I love being able to use this in a similar fashion to intercom, as well as a helpdesk.
No native intergration to ActiveCampaign
Jose Mario P.
Electrical/Electronic Manufacturing, 201-500 employees
Used daily for less than 6 months
Review source
Share this review:
I can provide with my customers a simple way to provide feedback using the helpdesk solution.
I like the variety of suscription options with great features. Its great to have significant discounts in our account, that provide us with flexibility to add more agents in the future.
it would be great to have a granular set of permissions so we can decide which features put available to admins. I would like more activity logs and emails, for example I add agents and I dont receive the notification via email. I would like a reseller console so we can manage the solution on behalf of aour customers.
Verified reviewer
Internet, 1-10 employees
Used daily for 1-2 years
Review source
Share this review:
Liveagent is a robust helpdesk ticketing system. I love the ability to create multiple departments for different products.
I use Liveagent to create support desks for multiple products. The software works without any issues when it comes to a fully-featured help desk ticketing software.
I wish the UI would be more modern though this is not a big issue. The livechat feature is not good with limited options so I'm using another tool for livechat
Hello, thank you very much for nice feedback. We appreciate it :) Have a nice day.
Lewis H.
Music, 201-500 employees
Review source
Share this review:
Offers a fantastic helpdesk solution at a reasonable price, packed full of features that help manage customer expectations
As a basic helpdesk software solution this has everything you need Where it gets really advanced is when you integrate it with VOIP, although this comes at a cost Being able to create IVR routes and link calls to tickets is a really standout feature and allows you to capture more than just written communication with end users which is a real benefit for a holistic approach to support Basic accounts without VOIP functionality are good value for money
Expensive if you require more than just a basic account
Bernie W.
Information Technology and Services, 51-200 employees
Used daily for 1-2 years
Review source
Share this review:
LiveAgent guarantees customer satisfaction with its state of the art helpdesk and call center. It's a must have for all organizations.
I am thoroughly enjoying its usage and do not see any issues for now.
Hey Bernie, your review brightened our day! And how great it is to hear you're not facing any issues! It's one of our main goals to make your life as easy as possible. We appreciate your praise and are grateful you took time to share these kind words. Here's to continuing to satisfy customers together! :) - LiveAgent Team
Stefan M.
Computer & Network Security, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
Everything combined in one product!
Customer ticket support, knowledgebase, helpdesk webpage easy to design and an extensive agent menu combined in one software, nothing more to say!
No cons were added to this review
Justin J.
Information Technology and Services, self-employed
Used daily for 1-2 years
Review source
Share this review:
Quite happy. Feature-rich and affordable pricing with many integrations. Couldn't expect more.
Many Integrations. Good tracking system. Detailed analytics. Gamification. Very pleased to get Live Chat, Ticketing, Helpdesk with Video Call at a very reasonable price.
Need better UI and friendly interface. Mobile apps has very minimal functions, need serious improvement.
Hi Justin! Thank you for your feedback. We are working on adding new integrations as well as updating our backend UX/UI. We'll make sure that the word gets out once it's done! :) - LiveAgent team
Verified reviewer
Computer & Network Security, 10,001+ employees
Used daily for 1-2 years
Review source
Share this review:
Overall experience is good with this software.It is very powerful tool for helpdesk for Ticketing.i would recommend to use this software.
It is a very powerful elegant helpful for help desk live chat ticket handling solution for the all help desk query. It has a very compete powerful feature for Ticketing tool for Ticketing tool.I loved this software.
I do not find any cons for this software.overwall personnel is good.In my opinion it is very useful and powerful tool for helpdesk.No dislike for my side.
Hello there! :) Thanks for leaving a review for LiveAgent! We're thrilled to hear that you've had a good experience with our software. We know how important it is to have a powerful and reliable tool for helpdesk ticketing, so we're glad we could deliver that for you. Thanks for your recommendation to others, it means a lot to us! - LiveAgent Team
Mayank W.
Information Technology and Services, 51-200 employees
Used daily for less than 6 months
Review source
Share this review:
Good software for love chat and support can also be used as helpdesk moreover it is being used by very popular companies in the market
I haven't found any cons as far as the trial period is concerned it should be of at least a month
Kagisho M.
Retail, 201-500 employees
Used daily for less than 6 months
Review source
Share this review:
Live Agent is user-friendly even for less experienced users. They don't have to worry about using the tool instead the system improves overall customer experience.
Features of Live Agent has reliable helpdesk solutions, with this kind of customer service organizations will surely improve their workflow efficiency and improve customer satisfaction.
It is good to technology improving people's lives, but one thing that must not be forgotten is that the same people using technology have feelings, they need someone with compassion, sense of humor and true feelings. Sometimes LiveAgent fail to cover human emotions.
Hey there Kagisho, Appreciate your thoughtful insights. You nailed it about our reliable helpdesk solutions being a driver of workflow efficiency. Also, with LiveAgent we strive to keep things straightforward so you and your agents can focus on winning over hearts of your customers. Touching on your thoughts about the human connection, we couldn't agree more. At LiveAgent, our tech is all about support, but it's our people-powered team that continues to put the 'live' in LiveAgent. Our customers chat with real humans, not robots. We strive to balance tech efficiency with hearty laughs and empathy :) - LiveAgent Team
Dickson M.
Computer & Network Security, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
They have really helpful and quick customer service. Setup is simple, value-cost is insane, and it offers all the functionalities I required
It is an effective, stylish, and comprehensive help desk/live chat/ticket handling solution. It contains robust (albeit pricey for us) premium features in addition to a very full free tier.
Alright, but the UX is terrible. LiveAgent is by far the most difficult to set up and use of all the helpdesk programs I have used.
Hi Dickson, Thank you for taking the time to leave a review! We're glad to hear that you think our app is effective and that you find our customer service helpful. We strive to provide the best support possible, and we're happy to hear that we've been successful in that regard. Sorry that you found the UX to be difficult to use though. We'll definitely take that into consideration and try to improve it in future updates. Thanks again for the feedback - LiveAgent Team
John R.
Computer Networking, 1-10 employees
Used daily for 6-12 months
Review source
Share this review:
They are a great company to partner with for Ticket Management. They have very good technical support.
Creating tickets using our own domain emails. The options to brand the system to manage your site and logos.
The knowledge base helps us provide support to others. The design of the helpdesk is a little older looking, but I'm sure they will update this.
Shivendra G.
Food & Beverages,
Used daily for less than 6 months
Review source
Share this review:
LiveAgent is a great tool which helps companies with better customer engagement through live chat and helpdesk service. The product is very convenient to use.
This is a great product which has most of the required features. There is nothing which we do not like.
Damian L.
Used monthly for 6-12 months
Review source
Share this review:
Altogether, I would recommend LiveAgent to anyone who is looking for a good and easy-to-use helpdesk software. Keep up the good work!
bulk editing of multiple fields in ticket; list contains multiple filters; possibility to assign Pause status; display of number of assigned tickets in tabs; establishing Call-center based on Twilio;
Ticket list in Live Agent has two views: standard with a list of filters, and alternative with faster ticket editing. This reminded me of Apple Mail.app as it displays letters in a similar fashion. I couldn't configure columns to be displayed in the list and it looks like there's just no way of doing that.
Jan A.
Media Production, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
We started because we needed a chat and are now using LiveAgent for our entire customer support. E-mail, Phone, Chat, Internal tickets, Helpdesk.
First of all their support is superior all other businesses we have had contact with. A pro is also new functions in the new updates
I would like to have had a better manual in the beginning. Instead I was stalking customer service. But they where patient and very helpful.
Thank you Jan for your nice words about LiveAgent.
Rafael P.
Information Technology and Services, 11-50 employees
Used daily for less than 6 months
Review source
Share this review:
We loved it's appearance, it's integration with our internal systems (not so easily done), but we hope you could improve desktop notifications.
It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
It doesn't have a desktop app and the browser notifications do not meet our expectations since we need assurance that not a single message is leaved unanswered.
Hello Rafael! Thank you for your review. We are happy to see that LiveAgent has became your help desk solution. As of now, we're a web based solution, however we take notes on any improvements that can be made in terms of notifications. - LiveAgent Teams
Abhishek P.
Computer Software, 10,001+ employees
Used weekly for 1-2 years
Review source
Share this review:
Overall the Software helps in mangaing all customer service realted queries over a inbuild call center and its documentation could have been better and easier to understand.
Liveagent is one of the best Helpdesk management software. One of the best feature is realtime live-chat which helps in resolving all the soltuions in real-time and more efficiently.
One of the con is that we should be able to upload a image of our choice in the header so that we can make it more intiuitive to the cutomers.Some of the SLAs setup could have been better as it confuses most of the time.
Hello Abhishek, thanks a lot for your kind and honest review. I am excited to hear that you have been able to handle your customer communication more efficiently using LiveAgent :) I am sorry to hear that the SLAs seem a bit confusing to you but please know that you can always reach out to our technical support via chats on our website. They will be happy to navigate you either through our knowledge base or through the setup itself :)