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LiveAgent

Great customer service starts with better help desk software

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LiveAgent Alternatives

How do LiveAgent alternatives compare?

Zendesk and Freshdesk stand out as its top competitors based on similarity, popularity and user reviews. When comparing LiveAgent to its top 100 alternatives, monday.com has the highest rating, with Freshdesk as the runner-up, and LiveAgent ranking 5th place. Zendesk has the most reviews with a total of 2,597, while LiveAgent has 1,007. Users say Freshdesk tops the list for value for money followed by Zoho Desk and LiveAgent. Users also say monday.com and Freshdesk are the easiest to use, while LiveAgent takes 5th place.

What are the top 5 alternatives to LiveAgent?


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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Top 100 Alternatives & Competitors to LiveAgent

Zendesk

4.4
(2,6k)

Service-first CRM company that builds support & sales tools

Features

Total

146

196

191

features in common

146

features in common

Zendesk's unique features

  • Automatic Backup

  • Service Reporting

  • Single Sign On

  • Task Management

LiveAgent's unique features

  • Recording

  • Audit Management

  • Contact Management

  • Data Migration

Starting from

$19/month

Value for money

4.1

0.6

4.7

What users say about Zendesk's value for money

Overall experience has been good. Very happy for the product and how it helps us stay organized with the tickets we have coming in.

NT

Nick T.

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

Freshdesk

4.5
(2,3k)

Online helpdesk system and customer service software

Features

Total

99

126

191

features in common

99

features in common

Freshdesk's unique features

  • Project Management

  • Conferencing

  • Reporting/Project Tracking

  • Leave Tracking

LiveAgent's unique features

  • Commenting/Notes

  • Text to Speech

  • Manual Dialer

  • Contact Management

Starting from

$19/month

Value for money

4.4

0.3

4.7

What users say about Freshdesk's value for money

I love support team, they're always there 24-7 replying to my queries and keen on giving alternative solutions. I love the idea of customizing the ticket and adding templates.

RA

Rana A.

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

HappyFox Help Desk

4.6
(83)

Helpdesk, customer support software

Features

Total

76

91

191

features in common

76

features in common

HappyFox Help Desk's unique features

  • Issue Scheduling

  • Indexing

  • Call Tracking

  • Recurring Issues

LiveAgent's unique features

  • Template Management

  • Real Time Reporting

  • Personalization

  • Caller ID

Starting from

$29/month

Value for money

4.5

0.2

4.7

What users say about HappyFox Help Desk's value for money

The ability to extract constituent data is very helpful. It helps us strategize on how to improve our constituent relations.

SA

Sharon A.

It's easy to use across teams, easy to view data and easy to customize for our needs. There is also a wonderful help team that was instrumental in getting us set up and functioning as we needed.

KR

Kelsey R.

Help Scout

4.7
(166)

Web-based help desk designed for better customer experience

Features

Total

67

86

191

features in common

67

features in common

Help Scout's unique features

  • Historical Reporting

  • Signature Management

  • @mentions

  • Trend Analysis

LiveAgent's unique features

  • Labeling

  • Communication Management

  • Timer

  • Complaint Management

Starting from

$10/month

Value for money

4.6

0.1

4.7

What users say about Help Scout's value for money

The product is very well designed, easy and natural to use. On top of that, their support is excellent and they reply very quickly.

Andrea N.

In my 20 years I've never come across such an elegant solution as Help Scout. Everything works good, looks good.

SA

Sid A.

Kayako

4.0
(158)

Unified customer service platform

Features

Total

68

89

191

features in common

68

features in common

Kayako's unique features

  • Availability Management

  • Service Catalog

  • Rich Text Editor

  • Website Integration

LiveAgent's unique features

  • Call Routing

  • Email Distribution

  • Complaint Management

  • Audit Trail

Starting from

$15/month

Value for money

3.8

0.9

4.7

What users say about Kayako's value for money

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

LiveChat

4.6
(1,1k)

Premium Customer Service Software for Live Chat & Help Desk

Features

Total

71

94

191

features in common

71

features in common

LiveChat's unique features

  • Historical Reporting

  • Cash Management

  • Request Escalation

  • Goal Setting / Tracking

LiveAgent's unique features

  • Agent Interface

  • Workflow Configuration

  • Real-time Updates

  • Complaint Management

Starting from

$16/month

Value for money

4.5

0.2

4.7

What users say about LiveChat's value for money

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Anonymous Reviewer

There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.

SJ

Shanta J.

LiveHelpNow

4.6
(70)

Help desk and live chat solution for customer service

Features

Total

70

97

191

features in common

70

features in common

LiveHelpNow's unique features

  • @mentions

  • Appointment Scheduling

  • Ratings / Reviews

  • File Transfer

LiveAgent's unique features

  • Contact Database

  • Fraud Detection

  • Timer

  • Multiple User Accounts

Starting from

$21/month

Value for money

4.7
4.7

What users say about LiveHelpNow's value for money

Customer service is outstanding. Any time I have needed their assistance, they have been great.

JA

Joe A.

I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

AG

Ashley G.

ProProfs Chat

4.8
(49)

Live chat software for websites

Features

Total

25

30

191

features in common

25

features in common

ProProfs Chat's unique features

  • Lead Capture

  • User Profiles

  • Chat Transcript

  • Geolocation

LiveAgent's unique features

  • Monitoring

  • Customizable Reports

  • Service Level Agreement (SLA) Management

  • Two-Factor Authentication

Starting from

$9/month

Value for money

4.7
4.7

What users say about ProProfs Chat's value for money

The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience for our tools.

Anji R.

Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.

R

Rosalie

REVE Chat

4.4
(14)

Multi Channel Live Chat Software for Website Engagement

Features

Total

39

46

191

features in common

39

features in common

REVE Chat's unique features

  • Website Integration

  • Offline Access

  • Video Streaming

  • Chat Transcript

LiveAgent's unique features

  • Dashboard

  • Anti Spam

  • Text Editing

  • Mail Merge

User.com

4.6
(30)

The engine of growth. An all in one solution for user data.

Features

Total

104

210

191

features in common

104

features in common

User.com's unique features

  • Web-based Deployment

  • CAN SPAM Compliance

  • Chat Transcript

  • Visual Notifications

LiveAgent's unique features

  • Client Portal

  • Multi-Department/Project

  • Status Tracking

  • VoIP Connection

Value for money

4.6

0.1

4.7

What users say about User.com's value for money

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Izabela H.

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

VeriShow

5.0
(5)

Video Chat, Cobrowsing, Screen sharing, Certified signature

Features

Total

18

24

191

features in common

18

features in common

VeriShow's unique features

  • Revenue Management

  • Training Management

  • Goal Management

  • Account Alerts

LiveAgent's unique features

  • IVR / Voice Recognition

  • Customizable Forms

  • Customer Service Analytics

  • Canned Responses

DeskPRO

4.6
(35)

Customer service software you can depend on

Features

Total

109

138

191

features in common

109

features in common

DeskPRO's unique features

  • Release Management

  • Document Management

  • Active Directory Integration

  • File Transfer

LiveAgent's unique features

  • Quality Assurance

  • Screen Sharing

  • Inbound Call Center

  • VoIP Connection

Starting from

$15/month

Value for money

4.5

0.2

4.7

What users say about DeskPRO's value for money

The user interface is simple to use and our agents and users appreciate the levels of uptime offered by DeskPro. The support is fantastic, personalised to us and responsive.

AI

Andrew I.

Deskpro can handle multibrand & multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good.

Lieven E.

KronoDesk

3.5
(4)

Powerful help desk & service management software

Features

Total

36

53

191

features in common

36

features in common

KronoDesk's unique features

  • Project Management

  • Historical Reporting

  • Subscription Management

  • Employee Self Service

LiveAgent's unique features

  • Customer Complaint Tracking

  • Service Level Agreement (SLA) Management

  • Phone Key Input

  • Issue Management

Scorebuddy

4.5
(40)

All-in-One Quality Management Platform for Contact Centers

Features

Total

13

21

191

features in common

13

features in common

Scorebuddy's unique features

  • Compliance Management

  • Training Management

  • Employee Email Monitoring

  • Blended Learning

LiveAgent's unique features

  • Call Center Integration

  • Real-Time Chat

  • Customizable Reports

  • Customer Profiles

Starting from

$12/month

Value for money

4.6

0.1

4.7

What users say about Scorebuddy's value for money

It offers ability to have various quality set up for different teams, provides transparent information to quality team as well as to customer care specialists.

EN

Erika N.

As we expanded it got worse and worse. Score Buddy gave me back my Monday mornings.

NN

Noah N.

Deskero

4.7
(108)

Customizable help desk & ticketing system

Features

Total

81

99

191

features in common

81

features in common

Deskero's unique features

  • Calendar Management

  • Website Integration

  • Single Sign On

  • Request Assignment

LiveAgent's unique features

  • Discussions / Forums

  • Communication Management

  • Application Management

  • Multiple User Accounts

Starting from

$9/month

Value for money

4.7
4.7

What users say about Deskero's value for money

It's clear and user friendly, clean and it reminds me everything, it's the best companion for ticketing.

DF

Danilo F.

We have been trying different tools for managing help desk and support tickets and this is the best so far. We have all the features we like at hand and is very easy to setup and use.

MA

Margie A.

Giosg

5.0
(1)

AI-powered chat for customer service and sales teams.

Features

Total

26

28

191

features in common

26

features in common

Giosg's unique features

  • Discount Management

  • Swimlanes

LiveAgent's unique features

  • Caller Profiles

  • Issue Tracking

  • eCommerce Management

  • Support Ticket Management

Bitrix24

4.0
(465)

100% free CRM, collaboration and communication tool suite

Features

Total

118

356

191

features in common

118

features in common

Bitrix24's unique features

  • Source Tracking

  • Document Generation

  • Prospecting Tools

  • Conferencing

LiveAgent's unique features

  • Automatic Lead Distribution

  • Online Forums

  • Email Tracking

  • Alerts / Escalation

Starting from

$24/month

Value for money

4.2

0.5

4.7

What users say about Bitrix24's value for money

Great features as a CRM software and phone system. The reports that can be pulled are helpful to analyze the success of your sales/program.

AD

Ajay D.

Etremely lacking as a CRM, reporting is terrible, customizations are so basic, and customer support is the worst I have ever seen. Even with the premium versions.

ER

Eric R.

Zoho Desk

4.5
(1,7k)

Cloud-based help desk platform

Features

Total

131

168

191

features in common

131

features in common

Zoho Desk's unique features

  • Issue Scheduling

  • Task Management

  • Multi-Channel Data Collection

  • Interactive Content

LiveAgent's unique features

  • WYSIWYG Editor

  • Callback Scheduling

  • Recording

  • Mail Merge

Starting from

$14/month

Value for money

4.5

0.2

4.7

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Front

4.5
(206)

Email management software and shared inbox for teams

Features

Total

80

120

191

features in common

80

features in common

Front's unique features

  • Team Chat

  • Employee Database

  • Response Management

  • Notes Management

LiveAgent's unique features

  • Blended Call Center

  • Transfers/Routing

  • Project Time Tracking

  • Complaint Management

Starting from

$9/month

Value for money

4.2

0.5

4.7

What users say about Front's value for money

There are so many features that are great for organizing your inbox. The organizational benefits allow you to be more efficient in your daily workflow.

CS

Courtney S.

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Wix Answers

4.6
(22)

The only platform with all support channels in one place.

Features

Total

81

89

191

features in common

81

features in common

Wix Answers' unique features

  • 360 Degree Feedback

  • Task Management

  • Recurring Issues

  • Customer Support

LiveAgent's unique features

  • Customizable Reports

  • Caller ID

  • Call Scripting

  • Project Time Tracking

Starting from

$24/month

Value for money

4.4

0.3

4.7

What users say about Wix Answers' value for money

We like the clear and clean design and functionality, beautiful layout, easy handling, easy and professional website integration with a clear structure.

Suzy N.

A great software with an amazing user interface and advance customization options. It consists of a vast amount of features, all in one software which is honestly wonderful.

Shenali V.

Genesys Cloud

4.2
(116)

Mobile optimized cloud call center with multichannel routing

Features

Total

92

131

191

features in common

92

features in common

Genesys Cloud's unique features

  • FCC Compliance

  • Conferencing

  • Accounting Integration

  • Predictive Analytics

LiveAgent's unique features

  • Multi-Company

  • Quality Assurance

  • Project Time Tracking

  • Widgets

Starting from

$75/month

Value for money

3.9

0.8

4.7

What users say about Genesys Cloud's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.

AR

Anonymous Reviewer

Our overall experience has been good. We have built great relationships with Genesys support staff and other Genesys users.

AP

Amanda P.

Vivantio

4.3
(165)

Flexible Software. Focused Service.

Features

Total

59

96

191

features in common

59

features in common

Vivantio's unique features

  • Inventory Management

  • Event Tracking

  • Employee Onboarding

  • SMS Messaging

LiveAgent's unique features

  • Customer Segmentation

  • Inbox Management

  • Issue Tracking

  • Discussions / Forums

Starting from

$42/month

Value for money

4.2

0.5

4.7

What users say about Vivantio's value for money

The ease of doing business is the most best thing I found in Vivantio and also the reports it generates is simply awesome.

SS

Saleem S.

We have received excellent support from cust care at Vivantio throughout the migration plan, and I really appreciate the care, time and dedication he has shown that has helped us enormously.

SK

Steven K.

Salesforce Service Cloud

4.4
(513)

Customer Service & Field Service Management Solutions

Features

Total

112

195

191

features in common

112

features in common

Salesforce Service Cloud's unique features

  • Photo Management

  • Online Time Clock

  • License Issuance

  • Order Management

LiveAgent's unique features

  • Onboarding

  • Email Alerts

  • Multi-Department/Project

  • VoIP Connection

Value for money

4.1

0.6

4.7

What users say about Salesforce Service Cloud's value for money

Great and positive experience with this product. A big investment but will give you tools to make you successful.

MF

Mike F.

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

EngageBay

4.6
(72)

Integrated sales & marketing software for growing teams

Features

Total

74

203

191

features in common

74

features in common

EngageBay's unique features

  • Import Tasks

  • Real-time Scheduling

  • Campaign Specific Signature

  • Mobile Alerts

LiveAgent's unique features

  • Audit Management

  • Audit Trail

  • Application Management

  • Real-time Updates

Starting from

$9.99/month

Value for money

4.8

0.1

4.7

What users say about EngageBay's value for money

I love page builder of Engagebay. It loads super fast and in stable performance based on AWS + CDN Cloudfront.

Cuong T.

We searched for ages for software that could combine a sophisticated CRM/contact management system alongside email and newsletters - this is the best on the market.

SM

Sian M.

elevio

4.6
(27)

Self-service support & customer education platform

Features

Total

61

97

191

features in common

61

features in common

elevio's unique features

  • Self-Learning

  • Text Analysis

  • Event Tracking

  • HIPAA Compliant

LiveAgent's unique features

  • VoIP

  • Fraud Detection

  • Real-time Updates

  • Caller ID

Starting from

$79/month

Value for money

4.6

0.1

4.7

What users say about elevio's value for money

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

CT

Claire T.

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

Tv

Tony v.

GoToConnect

4.5
(573)

The first-ever truly unified voice and video solution.

Features

Total

53

91

191

features in common

53

features in common

GoToConnect's unique features

  • Multiple Parties

  • Audio / Video Conferencing

  • Remote Access/Control

  • Hotkeys

LiveAgent's unique features

  • Multi-Location

  • Transfers/Routing

  • Social Media Monitoring

  • SSL Security

Starting from

$19.95/month

Value for money

4.5

0.2

4.7

What users say about GoToConnect's value for money

Jive was the worst decision we could have ever made as a company. They are dishonest, rude, and tried to double bill us at the end.

DF

David F.

Intuitive UI on admin portal and the voice quality has been great. Also liked the graphical IVR editor - very easy, and the mobile app which is free.

BL

Bob L.

Freshcaller

3.8
(24)

Modern Phone System for customer support & sales

Features

Total

47

65

191

features in common

47

features in common

Freshcaller's unique features

  • Voicemail Transcription

  • Virtual Call Center

  • Unified Communications

  • Call Queues

LiveAgent's unique features

  • Customer Database

  • Transfers/Routing

  • Labeling

  • Support Ticket Management

Starting from

$15/month

Value for money

3.7

1.0

4.7

What users say about Freshcaller's value for money

The response time of ticket is really bad and the most terrible is that the responses are only "we take care of the problem and someone will help you" which does not happen.

AH

Alois H.

I really like this app because it can evaluate agent's performance and analyse the call volume weekly and monthly. Furthermore, the sound quality is good when contacting with customers.

HP

Hue P.

Clickatell

5.0
(2)

Clickatell powers chat commerce.

Features

Total

45

60

191

features in common

45

features in common

Clickatell's unique features

  • Sentiment Analysis

  • Billing & Invoicing

  • Pre-Configured Bot

  • Task Progress Tracking

LiveAgent's unique features

  • Outbound Call Center

  • Communication Management

  • Community Management

  • Two-Factor Authentication

NICE CXone

4.2
(457)

Cloud Contact Center Software

Features

Total

71

108

191

features in common

71

features in common

NICE CXone's unique features

  • Virtual Assistant

  • Call Tagging

  • Performance Management

  • Forecasting

LiveAgent's unique features

  • Real Time Data

  • Transfers/Routing

  • Client Portal

  • Commenting/Notes

Starting from

$100/month

Value for money

4.0

0.7

4.7

What users say about NICE CXone's value for money

This is perfect solution and plugs in perfectly with other NICE products like IEX, QR WFM, etc. Its so much easy for the dev team to configure, integrate and customize the user experience.

rakesh m.

The connection problems and calls not being connected with MaxAgent and being listed as "Refused" when it was not a lack of answering that caused it.

JW

Justin W.

Aircall

4.3
(224)

Phone system for support and sales teams

Features

Total

68

102

191

features in common

68

features in common

Aircall's unique features

  • Compliance Management

  • Progressive Dialer

  • Call Tagging

  • SIP Trunking

LiveAgent's unique features

  • Community Management

  • Document Storage

  • Complaint Management

  • Audit Trail

Starting from

$30/month

Value for money

4.1

0.6

4.7

What users say about Aircall's value for money

This has interrupted service and effected customer service provided. I have received a response from the aircall team as they are aware the software does not work well with bluetooth devices.

RP

Ria P.

The support team and account managers are more than happy to do anything to make using the software an easy and somewhat enjoyable experience. The power dallier feature is by far the best component.

JB

Jonathon B.

Five9

4.2
(386)

Cloud contact and call center software

Features

Total

81

131

191

features in common

81

features in common

Five9's unique features

  • Trend Analysis

  • Lead Generation

  • Projections

  • Power Dialer

LiveAgent's unique features

  • Issue Tracking

  • Audit Trail

  • Application Management

  • Client Portal

Starting from

$100/month

Value for money

4.0

0.7

4.7

What users say about Five9's value for money

It's horrible to implement, the support is awful, it also uses mechanics that are impossible to understand with minimal documentation.

CM

Christopher M.

Five9 is an excellent leader in the CCaaS industry as regarded as one of the most complete solution providers. My clients like the scalability and ability to add agents immediately as needed.

BG

Bernard G.

Quiq Messaging

4.5
(35)

Business messaging solution - SMS, FB Messenger, Kik, & Chat

Features

Total

69

113

191

features in common

69

features in common

Quiq Messaging's unique features

  • Automated Responses

  • Sentiment Analysis

  • Chatbot

  • Lead Capture

LiveAgent's unique features

  • Call Routing

  • Document Storage

  • Complaint Management

  • Commenting/Notes

Starting from

$6,000/month

Value for money

4.5

0.2

4.7

What users say about Quiq Messaging's value for money

This is a great company with wonderful customer service and people that really care about their clients.

TJ

Todd J.

I feel like they are genuinely concerned about my success and will do anything possible to help me be successful.

TJ

Todd J.

CloudTalk

4.6
(203)

Cloud-based call center software for sales and support teams

Features

Total

79

140

191

features in common

79

features in common

CloudTalk's unique features

  • Virtual Extensions

  • Skills Tracking

  • Ring Groups

  • Call Tracking Metrics

LiveAgent's unique features

  • Batch Communications

  • Fraud Detection

  • Project Time Tracking

  • Complaint Management

Starting from

$20/month

Value for money

4.4

0.3

4.7

What users say about CloudTalk's value for money

Our general impression of CloudTalk is quite positive and are so far very happy with the switch. I would recommend CloudTalk to any business looking to solve all things business phone related.

Swati M.

Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better your calls and get better results.

IL

Iliana L.

HelpDesk

4.5
(29)

Ticketing software for effortless customer support

Features

Total

54

65

191

features in common

54

features in common

HelpDesk's unique features

  • Recurring Issues

  • Task Management

  • Ratings / Reviews

  • Issue Scheduling

LiveAgent's unique features

  • Gamification

  • Transfers/Routing

  • Audit Management

  • VoIP

Starting from

$4/month

Value for money

4.2

0.5

4.7

What users say about HelpDesk's value for money

The spam filter is also quite annoying, while it does block a lot of spam emails, we've missed quite a few non-spam tickets, resulting in upset clients.

NH

Nicholas H.

We care about the individual approach to the customer, and HelpDesk supports us in this. Thanks to the teams, the customer can be assigned to the appropriate department.

Maryna N.

Preferred Patron Loyalty

4.9
(83)

Loyalty marketing and gift card management

Features

Total

53

108

191

features in common

53

features in common

Preferred Patron Loyalty's unique features

  • Activity Management

  • Health Score

  • Campaign Segmentation

  • Audience Targeting

LiveAgent's unique features

  • Multi-Location

  • Email Templates

  • Customizable Forms

  • Desktop Notifications

Starting from

$59.95/month

Value for money

4.8

0.1

4.7

What users say about Preferred Patron Loyalty's value for money

Help is always abundant, friendly and immediate when needed. Frequent Program updates offer ease of use and opportunity for additional promotions to keep our rewards program fresh for our loyal users.

BM

Becky M.