LiveAgent vs Viber

Slack

WhatsApp

Telegram

Zendesk Suite

Freshdesk

Zoho Desk

Compare LiveAgent and Viber based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune.

LiveAgent is a web-based help desk solution with AI features, managing support tickets from channels like email, VoIP, live chat, and social media. 

Start with a 30-day free trial, no credit card or contracts needed.

Access Controls/Permissions

Account Management

Activity Dashboard

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Analytics

Archiving & Retention

Assignment Management

Audit Trail

Automated Attendant

Automated Responses

Automated Routing

Automatic Call Distribution

Autoresponders

Batch Communications

Blended Call Center

Call Center Integration

Call Center Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scripting

Call Tracking

Call Tracking Metrics

Call Transfer

Callback Scheduling

Caller ID

Campaign Management

Canned Responses

Case Management

Catalog Management

Change Management

Chat/Messaging

Chatbot

Client Management

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Communication Management

Computer Telephony Integration

Configurable Workflow

Contact Database

Contact Management

Content Management

Corrective and Preventive Actions (CAPA)

Customer Communication

Customer Complaint Tracking

Customer Data Management

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Management

Customer Portal

Customer Segmentation

Customer Service Analytics

Customer Social Profiles

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Decision Support

Discussions/Forums

Document Storage

Drag & Drop

Email Alerts

Email Distribution

Email Management

Email Monitoring

Email Templates

Email Tracking

Employee Activity Monitoring

Engagement Tracking

Event Triggered Actions

Feedback Management

File Management

File Sharing

File Transfer

For Cloud Phone Systems

For iPad Devices

For Startups

Forms Management

Full Text Search

Gamification

Geotargeting

Help Desk Management

Inbound Call Center

Inbox Management

LiveAgent

Android

Linux

Web-based

Windows

iPad

iPhone

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

Owner

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Creative Director

Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.

Admin

You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

Founder

I love the way this whole software was built to help companies get a single solution to manage all the things to keep their clients happy. Such a nice tool and ease of use even for beginners.

CEO & Founder

The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.

They have always been very prompt in answering questions, and helping me figure out how to do what I want with the software to create a great customer service experience for my clients.

Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.

I've been using other services to manage support tickets and live interactions for years, and I just pulled the plug on those other services. This is an excellent product at an awesome price point.

Director

I liked how support team was giving me enough time to evaluate the system and in the end i chose it. Very good platform, highly recommend for any size of the businesses.

Customer Service Agent

The social media integration is a bonus. The organization of tickets is easy to follow and I love the options to put tabs and labels on tickets and I can transfer them to colleagues with ease.

Administrative staff

This is an easy to use app which helps me in managing my clients perfectly.

Registration Manager

We love the centralized ticketing, and ability to connect emails and chats to the user. The chat functionality is easy to implement and use.

Customer service manager 

Very happy with over all experience, much better than our old system.

We were able to provide a better level of response to our customers and also analyse the areas of our business which were creating the most issues and resolve them.

Director of IT

The most important criteria for our company was ease of use for our 25 agents and minimal configuration to get up and running.

I've been looking across several platforms to get necessary functionality, all of them either were too expensive or too complicated to setup or missed necessary features.

Easy to integrate, premade features, great support.

LiveAgent screenshot: LiveAgent AI Chatbot

LiveAgent screenshot: LiveAgent Integrations

LiveAgent screenshot: LiveAgent Chat View

LiveAgent screenshot: LiveAgent Call Center

LiveAgent screenshot: LiveAgent Numbers

LiveAgent screenshot: LiveAgent Help Desk Ticketing System

LiveAgent screenshot: Live Chat Customer View

LiveAgent screenshot: LiveAgent Multilingual Support

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

WhatsApp is a customer communications management software that helps businesses of all sizes create product catalogs and respond to customers’ messages or queries in real-time. The software provides end-to-end encryption to secure chats, voice messages, images, audio/video calls, and more.

Telegram Messenger is a cloud-based mobile and desktop messaging platform supported by native apps on most popular operating systems and devices, allowing users or user groups to connect and conduct voice calls, send messages, multimedia and files of all types across an end-to-end encrypted service

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Viber is a mobile messaging platform, which helps businesses communicate and run promotional campaigns via one-to-one chats, video calls or text notifications.

Interaction Tracking

Interactive Content

Live Chat

Multi-Channel Communication

On-Demand Communications

Personalization

Reporting/Analytics

Video Support

Viber

associate software engineer

It's a great software for communication purposes, sharing information, and having a meeting. Since it is free of cost, giving it a chance to use will definitely save time.

Patient administrator

I enjoyed using this amazing app, it is easy to use. It connects me with all over the world.

Graphic Designer

My overall experience is very good, the app fulfills what it's made for, and every user has a very positive opinion about it.

Youtuber

This ended up losing to other social networks that have no limits on the call, even if you hang up you can resume the call.

Order processor 

This app is super easy to use and has so many diff features that make it only more enjoyable and fun to use.

Human Resources officer

You cannot block calls from unknown users , i think this option is very important. I hate it when there is bad WiFi or mobile data signal because vibers’ quality gets bad a little and slow.

Engineer

The best thing about Viber is it having very high security to our messages this it having end-to-end encryption ability. Also it having wonderful group call facility too.

Youth Leader

I like that it connects with contacts in your phone - and are based on those #s. This is a nice things when you are communicating with people further away, like across the world.

Publisher

I love the design - it's very fresh and fun compared to other platforms. Quite pleasant to look at.

entrepreneur

There is explore feature which is really nice to have. It have really cute stickers which is really fun to use.

Student

Also there is no option for blocking the contact so we can't block those whom we are irritated of. Viber doesn't utilize our GSM data service.

Junior Analyst

The design and the appearance, the colour combination is just cool, so are the features. What I love about Viber are the cute stickers and the emoticons that you do not get in other messaging apps.

IT Professional

Overall best for personal use and small business communication channel. More secure than other alternative and customer support is good.

Office Manager

It has been a huge help to be able to communicate with people all over the world and the responses are super quick.

LiveAgent vs Viber Comparison (2026)

LiveAgent

Viber

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives