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LiveChat vs Comm100 Live Chat Comparison

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Overview

Category Leaders

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

16

/user

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

Starting from

29

/user

Per month

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.7

1.1K

5

4

3

2

1

831

303

44

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

103

5

4

3

2

1

78

23

0

1

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

I love using this software and it's fun to use and see yourself improving your typing skills.

KA

Kheirallah A.

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

AR

Anonymous Reviewer

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.
AvatarImg

Fausto F.

Pros

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

BL

Brian L.

Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

TM

Terry M.

It is good, strong connection 24/7, good dictionary and auto correct, good statistic and reports can be loaded, easy to manage operators, no limit of the chat accepted.
AvatarImg

Teodora D.

Cons

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.

AR

Anonymous Reviewer

It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.

JF

Jayden F.

The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

JS

Jake S.

Cons

Sometimes the rating data goes missing which makes it hard to keep track. Can lag sometimes which is annoying.

AH

Abdulrahman H.

The need for an additional license so that an administrator can access the software while agents are using it is frustrating.

BL

Brian L.

Maybe a notification or summary. Had to figure out what went wrong and found out you guys changed your IP.

TM

Tania M.

  • Vendor responds to reviews
  • Last review9 days ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features69
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Call Routing
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Response Control
  • Email Templates
  • Employee Activity Monitoring
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Progress Tracking
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management
  • Total features75
  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • CRM
  • Call Center Management
  • Call Routing
  • Canned Responses
  • Cataloging/Categorization
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Templates
  • Data Import/Export
  • Drag & Drop
  • Electronic Signature
  • Email Management
  • Email Response Control
  • Email Templates
  • Employee Activity Monitoring
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Language
  • Offline Form
  • Performance Metrics
  • Prioritization
  • Proactive Chat
  • Progress Tracking
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Video Chat
  • Video Conferencing
  • Visual Analytics
  • Website Visitor Tracking
  • Workflow Management

Integrations

  • Total integrations202
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations14
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WooCommerce
  • WordPress
  • Zapier
  • Zendesk
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveChat logo

LiveChat

Live Chat gladly will talk to you.

Reviewed 3 years ago

As i had said before i am deaf so i do use live chat alot. It hard to hear everything on phone. Is why i personally use live chat. I also feel that live chat is quicker than being on the phone.

Pros

Liev chat i really like. As a deaf person i can't always hear on the phone. I use live chat alot. The agents that talks to you does help you thru any problems. As long it not a robot and it a real person that responds to you. I use live chat for alot of companies and websites. I recommend the live chat better than calling on the phone and have to wait forever to get someone on the phone. Live chat you get instant response.

Cons

I really don't have any downfall with live chat. I do recommend anyone to use live chat. I don't have any complaints with live chat. I am pleased with live chat.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LiveChat logo

LiveChat

Chat live instantly with high feature.

Reviewed a year ago

Amazing chat platform Client support make professional with live chat

Pros

Easy chat Easy ticket management Knowledge base management Easy to search Soft client supports

Cons

Application sometimes taking load to run except nothing can less as compare to cost

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

LiveChat logo

LiveChat

Good program, basic features.

Reviewed 4 years ago

Reliable, straightforward live chat functions.

Pros

Live Chat is extremely easy to use, and was easy to implement. A stored record of chat history made it simple to find older chat conversations.

Cons

As our business has grown, this program didn't have the features to compete with some of the new services on the market. Great as a simple chat function, but not for more advanced needs.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

LiveChat logo

LiveChat

It's a very good App

Reviewed 4 years ago
Pros

It is very easy to setup and easy to use. It has tons of features to help your business to be successful.

Cons

The price is a little high. Live chat is more expensive than most other live chat tools. Its GUI interface can be improved.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveChat logo

LiveChat

LiveChat truly is a great communication tool.

Reviewed 3 years ago

Why call? Just click live chat !

Pros

Very responsive. Connects user and business on website. Does what it says it does. Simple and to the point.

Cons

No cons. It was and is a great idea that saves you unneeded phone time and helps customers make decisions if they need you.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LiveChat logo

LiveChat

Live Chat

Reviewed 3 years ago

Live Chat has been a great option to incorporate chat into our company.

Pros

Live Chat is an excellent option to integrate chat into your company. Easy to use and work thru adding own personal responses. I would definitely recommend.

Cons

There is nothing I do not like about this software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveChat logo

LiveChat

Live chat offers a lot!

Reviewed 3 years ago

Awesome!

Pros

live chat is easy and always pleasure to use. It offers so may options including using/sharing it with many users.

Cons

Live chat is little bit pricier than others.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveChat logo

LiveChat

The BEST Live Chat Option

Reviewed 3 years ago
Pros

By far my favorite Live Chat option when I need to talk to anyone in Customer Service. Fast response, never crashes, easily save transcripts of conversations.

Cons

That not all companies use this Live Chat software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveChat logo

LiveChat

I have used Live Chat for multiple clients. Highly recommend for your company.

Reviewed 2 years ago

A client of mine was looking for a live chat feature and Live Chat is simply my go to recommendation. The ease of use on the client side is simply amazing.

Pros

Simple the most user friendly, easy to use Live Chat software for your company looking for Live Chat capability.

Cons

For some beginner users. The learning curve for implementing the software may be a bit tough. But once you do it once or twice it is a breeze.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LiveChat logo

LiveChat

Best resource to get the assistance you need

Reviewed 3 years ago

Live chat can change your world, it's excellent

Pros

I love this option on websites when I need assistance in how to work something out on a website I always have some to communicate with about my issues. The websites that offer these live chat options are head and shoulders above the rest and it really places a new spin on website navigation! It is a completely different experience when you start to use live chat with the professionals. Change you online experience today with live chat options

Cons

Not really a compliant based on the basic options of a live chat software, but it doesn't have as many options as you might like at times. However I really like thy because it's basic and easy to use and understand

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LiveChat logo

LiveChat

Live Chat Review

Reviewed 3 years ago

One of the most important benefits I see of using Live Chat is that our client reputations and concerns regarding our application have been resolved greatly, Clients are appreciative of fast response, closing tickets much faster, solving business issues and etc. I would highly recommend users to use Live Chat.

Pros

Live Chat is I think the best software out there to use that has all the features such as; ticket monitoring, tickets via email, after hours ticket form, integration of Live Chat with Facebook, and much more. Live Chat Offers great sercuity and protection against web applications that are connected to Live Chat. The is also Mobile customer support for Live Chat as well. I primarily user live chat for...

Cons

I have no issues using Live Chat in recent months.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

LiveChat logo

LiveChat

Live Chat is good for your ecommerce business

Reviewed a year ago

Live chat is user friendly and it is good for your website, be it ecommerce, blog etc.

Pros

It is very easy to navigate and use. You can easily queue up clients and talk to everyone in good time. Notifications are also prompt.

Cons

I liked everything about Live chat. No issues with it.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveChat logo

LiveChat

Reliable

Reviewed 3 years ago

It's reliable.

Pros

Live Chat is easy to set up and intuitive to navigate.

Cons

It is what I expect in a Live Chat Software

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveChat logo

LiveChat

Live Chat

Reviewed a year ago

My overall experience with live chat has been good.

Pros

The feature that I like most about this software is that it is a lot easier and quicker than actually calling the company over the phone.

Cons

The thing I like the least about this software is that some websites do not offer a sound when a live agent actually joined the chat.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

LiveChat logo

LiveChat

LiveChat

Reviewed 4 months ago
Pros

Being able to speak with customer service without having to wait on hold for hours on a phone line.

Cons

Sometimes it is an automated chat and not a live person.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveChat logo

LiveChat

Best for chating

Reviewed 4 years ago
Pros

We can have live video calling with our friends, families and loved ones. We can see and talk with them.

Cons

I dont thik that live chat has any cons but as many other applications have been invented for the video calling purpose. But i would recommend live chat than other applications.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveChat logo

LiveChat

Live Chat Review

Reviewed 4 years ago

Great way to make our websites be active for the customers. Great way to also be able to direct customers to the proper product or dept of our company.

Pros

There is plenty of support with Live Chat. Navigation through its different settings and menus are very user friendly.

Cons

Liked the new version other then the "Filter Visitors" part of Live Chat. Would like to be able to pick and choose the different option of the new version of Live Chat.

Vendor response

Hi Paul, Thank you and really happy you like using LiveChat, we do our best to make it even better, every day! If by chance, you had a moment to leave us a review at WordPress, it would help us even more deliver the best live chat experience to our WordPress users: https://wordpress.org/support/plugin/wp-live-chat-software-for-wordpress/reviews/#new-post  Cheers, LiveChat team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LiveChat logo

LiveChat

Great live chat software

Reviewed 2 years ago

It's a great tool for web-based live chat and conversation

Pros

It helps you to find the answers and the solutions quickly when your using a website . It is easy to use

Cons

As a user I have not faced much of difficulties using live chat. It seems to be very simple and met my needs

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

LiveChat logo

LiveChat

Review for LiveChat

Reviewed a year ago

I realized this platform is helpful for people who want more out of a chat. It's got good features but I wouldn't pay for it.

Pros

Easy to chat with anyone and helpful setup . Live chat is more easier to use compared to other chat platform.

Cons

I wish it didn't cost money. There are free ones out there that are a little bit similar to this platform.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveChat logo

LiveChat

Real-time customer support

Reviewed 3 years ago

Helps streamline and organize customer support. It will also save you from hiring support agents.

Pros

I like that I didn't have to use a phone to settle an issue. Some issues are simple and solutions can be done even through live chat only.

Cons

Nothing really. It has met all my expectations from a live chat software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveChat logo

LiveChat

Easy way to chat with potentials

Reviewed 4 years ago
Pros

Easy to integrate with existing programs, and super easy to chat with potentials

Cons

Nothing to dislike at this time - we are all about some Live Chat

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

LiveChat logo

LiveChat

Easy to use

Reviewed 3 years ago

Live chat makes it very easy to communicate with customer service representatives.

Pros

I like most that when communicating with customer service you are able to see when the customer service agent is answering you and typing back. As well as how easy it is to start and end chats.

Cons

That sometimes the chats will disconnect abruptly.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review: