LiveChat vs Comm100 Live Chat Comparison

Zendesk Suite

Tidio

tawk.to

Drift

LiveHelpNow

Conversational Cloud

As i had said before i am deaf so i do use live chat alot. It hard to hear everything on phone. Is why i personally use live chat. I also feel that live chat is quicker than being on the phone. 

Live Chat gladly will talk to you.

Amazing chat platform
Client support make professional with live chat

Chat live instantly with high feature.

Reliable, straightforward live chat functions.

Good program, basic features.

"Engage, Connect, Convert: Elevate Your Marketing Strategy with Live Chat!"

It's a very good App

Great live chat app

overall experience is best and it helps to meet the business requirements

Awesome Live Chat Featured Tool

LiveChat truly is a great communication tool. 

Yes regardless of other challenges it works well with the dignity 

Staying Engaged

I like it as its interactive easy to manage and useful

LiveChat Review

its very posive expirience with live chat users find it is very easy to use, convenient, and effective

This feature is very easy to use and it helpful for the customers and time savier and more efficient for your needs 

Live chat offers a lot! 

Live Chat has been a great option to incorporate chat into our company. 

Live Chat

Live Chat Review 

A client of mine was looking for a live chat feature and Live Chat is simply my go to recommendation. The ease of use on the client side is simply amazing. 

I have used Live Chat for multiple clients. Highly recommend for your company.

The BEST Live Chat Option

Overall  - I like live chat  a lot and use it every chance I get

Great Product

Live Chat integrates with other business platforms used by the company, allowing agents to have access to customer history and resolve their issues. that is, it has many advantages for companies.

Live chat

Live chat can change your world, it's excellent

Best resource to get the assistance you need

Since my one year of using live chat, my sales has increase. When new customer want to purchase online and sees that there's a way to communicate with you and even see you,there is trust. I love live chat

Application for seller and consumer

Good experience 

Reliable

live chat good app and easily use any one . 

live chat 

My overall experience with live chat has been good.

I started my online shopping site and I have a LiveChat icon on the website, so users can easily contact us for instant support.
Previously, I had to use email as the main contact channel. By using LiveChat, I found the conversation rate improved a lot, as customers are happier to get instant support.

One of the best Online Chat tool

Ease of use, and also great record keeping.

We use this on an every day basis for customers.  This tool is very convenient and easy to use!

Hi Jamison, thank you for leaving us a 5-star rating. We appreciate you sharing your thoughts on our system, and it's great to hear how convenient our live chat has been for you to help your customers. Thank you again for your great input on this!


Easy convenient, another way to assist customers with their every day business.

Easy to use, stats and reporting, history, check users in real time.  Can chat in real time.  record

Hi Brenda, thank you for rating us five stars. It's great to hear how efficient Comm100 live chat can be for managing customer inquiries and monitoring agent work. For the email us feature feedback you have provided, it would be great if you could post your idea in our Feedback Forum (https://comm100.uservoice.com/). If you could let us know a little more about your idea, then we'll happily consider if for our future roadmap. Thank you again for your review!

Great Livechat software

We use Comm100 for most of our customer support but the livechat is where it really shines. The customizes automatic invites, modern responsive design, knowledgebase and canned messages have helped us leap ahead of our competition in terms of our customer experience and this is reflected in our reviews. We are working on expanding into using Comm100 for 100% of our helpdesk experience and so far things have been going great. 

The only chat / omnichannel customer support platform you'll ever need

Compare LiveChat and Comm100 Live Chat based on features, pricing, verified reviews, integrations & more. Find out which software is best for your business today.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from 700+ app integrations.

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger into a unified agent interface

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

LiveChat is an all-in-one customer service platform that helps businesses provide seamless customer service and boost their sales. It’s known for its simple, intuitive design, and ease of use. It integrates with 200+ services and is used by over 37,000 customers in 150 countries.

Access Controls/Permissions

Activity Dashboard

Alerts/Escalation

Automated Routing

Autoresponders

Call Center Management

Canned Responses

Chat/Messaging

Collaboration Tools

Communication Management

Customer Database

Customer History

Customer Segmentation

Customizable Branding

Customizable Templates

Drag & Drop

Email Management

Email Templates

Event Triggered Actions

Feedback Management

File Sharing

Geotargeting

Interaction Tracking

Knowledge Base Management

Macros/Templated Responses

Mobile Access

Monitoring

Multi-Channel Communication

Multi-Language

Offline Form

Performance Metrics

Proactive Chat

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Sales Reports

Screen Sharing

Search/Filter

Self Service Portal

Single Sign On

Social Media Integration

Surveys & Feedback

Tagging

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Visual Analytics

LiveChat

Android

Web-based

Windows

iPad

iPhone

student

I love using this software and it's fun to use and see yourself improving your typing skills.

Student

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

Graphic Designer

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Owner

There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.

Mechanical engineering

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.

It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.

President

Very easy to use and customers love reaching out to us via LiveChat. Our customers love booking appointments using this software.

Security Coordinator

It keeps me connected with people who can help. That is especially important these days where its just not as feasible to walk inside someplace, or even get prompt help over a telephone.

Sales Executive

The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

Proofreader

LiveChat is the perfect way to interact with potential customers and keep them interested in your product.

Behavior support specialist 

I like how easy and fast it is to talk to customer service representative on this software. It is one of my favorite softwares.

Sr. Member Advocate

We speak to members and applicants every day using this feature. It's perfect and provides opportunities for macro and Zendesk integration.

Project Manager

It is very effective way to communicate with our costumer...it have really helped us save our time. This is something that all the business houses should try once.

Data Analyst

Overall, anyone can figure out how to type in a url and enter a code and quickly solve their problems with someone on the other like. Efficiency at its finest.

It's relatively easy to use and it's very useful to be able to see where your customer is browsing from and what they are seeing.

Resident

Experience as a user for multiple major retailers. Rapid response, and generally comprehensive and useful.

owner

Excellent resource for companies looking to increase customer support and sales.

Teacher

Some of the participant are rude. Maybe the admin should screen the people who wants to use this software.

LiveChat screenshot: Chat Widget and Agent App

LiveChat screenshot: Customer Details in the LiveChat app

LiveChat screenshot: Traffic section

LiveChat screenshot: Reports

LiveChat screenshot: Team management

LiveChat screenshot: Chat widget customization

LiveChat screenshot: Over 200 integrations

LiveChat screenshot: Messaging channels

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

LivePerson is an industry leader in Conversational AI and enterprise-grade chatbots that increase sales and improve customer care at scale on all the world’s most popular messaging channels.

LiveHelpNow is a help desk software solution for customer service and live chat. LiveHelpNow's live chat tool engages with website visitors to garner customer feedback, send targeted messages & relevant recommendations. It also provides email & ticket management, knowledge base publishing & more.

Comm100 Live Chat powers real-time, personalized customer engagements when visitors need it most. Over 6,500 companies use Comm100 to provide the world’s most personalized live chat experience.

@mentions

Activity Tracking

Alerts/Notifications

Assignment Management

Chatbot

Commenting/Notes

Customer Service Analytics

Data Import/Export

Electronic Signature

Employee Activity Monitoring

File Transfer

Prioritization

Progress Tracking

Remote Access/Control

Remote Support

SSL Security

Support Ticket Management

Task Management

Two-Way Audio & Video

Video Chat

Video Conferencing

Workflow Management

Comm100 Live Chat

Linux

Service Center Manager

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

Client account manager

Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

LiveChat vs Comm100 Live Chat Comparison

LiveChat

Comm100 Live Chat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives