LiveChat vs Comm100 Live Chat Comparison Chart

Summary
Pricing
Details
Top features
Typical customers
Support options
Mobile apps
Android
iPhone/iPad
User reviews
Value for money
Ease of use
Features
Customer support
Users recommended to a colleague
Integrations
Security
Audit logs
Encryption
File sharing
Security alerts
Access control
Data policy
Social presence
Facebook
Twitter


Reviews

Chau Pham

One of the best Online Chat tool

2016-12-13

I started my online shopping site and I have a LiveChat icon on the website, so users can easily contact us for instant support.

Cons

Only one thing: We need a function to capture a quick screenshot.This can be useful during a chat session.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Comm100 Live Chat Reviews
Comm100 Live Chat
Real conversations in real-time
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jamison oishi

We use this on an every day basis for customers. This tool is very convenient and easy to use!

2018-03-09

Ease of use, and also great record keeping.

Pros

Also the reporting tool is great and also being able to check your other livechat users who are logged in and out and are in a chat.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Comm100


Hi Jamison, thank you for leaving us a 5-star rating. We appreciate you sharing your thoughts on our system, and it's great to hear how convenient our live chat has been for you to help your customers. Thank you again for your great input on this!

Comm100 Live Chat Reviews
Comm100 Live Chat
Real conversations in real-time
Read more
brenda oishi

Easy to use, stats and reporting, history, check users in real time. Can chat in real time. record

2018-03-14

Easy convenient, another way to assist customers with their every day business.

Pros

This is an easy product to use. You can check how many people are online, how many chats are needed, also can see who is in a chat and monitor if you have the permissions. Sends an email to you and to the customer if they chose for audit purposes.

Cons

Not too many to mention, though the email us feature if you are able to send from the livechat box it would be great if it defaulted to your companies email versus changing it, though It could be a company it process.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Comm100


Hi Brenda, thank you for rating us five stars. It's great to hear how efficient Comm100 live chat can be for managing customer inquiries and monitoring agent work. For the email us feature feedback you have provided, it would be great if you could post your idea in our Feedback Forum (https://comm100.uservoice.com/). If you could let us know a little more about your idea, then we'll happily consider if for our future roadmap. Thank you again for your review!

Comm100 Live Chat Reviews
Comm100 Live Chat
Real conversations in real-time
Read more
Terry Moore

Great Livechat software

2019-01-27

Pros

Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

Cons

So far we have had no issues with the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Comm100 Live Chat Reviews
Comm100 Live Chat
Real conversations in real-time
Read more
Coreyna Blachut

The only chat / omnichannel customer support platform you'll ever need

2019-03-24

We use Comm100 for most of our customer support but the livechat is where it really shines.

Pros

Extremely feature rich. It boasts everything the industry leading softwares have and yet isn't as expensive. There isn't so far anything that we've wanted to do that we've not been able to. It's also really a software that can grow and scale with you. We started out on the most basic version several years ago and have opted in to addons (e.g the knowledgebase) over time as well as moving up to higher version as necessary. The sales team have been helpful every step of the way in putting together a package that is perfectly tailored to our needs that year. Comm100 is very regularly updated and it's obvious that the makers are putting a lot of thought into the upgrades and what features and improvements are in demand now! In particular the new modern UI has been great. Really, really, really easy to use. What put me off about a lot of competing softwares is the steep learning curves both for initial setup and for staff to use ongoing. Many of the staff in our business are non-technical but we haven't even had to conduct training, they were able to use Comm100 straight out of the box. Really personal feel from the support team. They always give quick and helpful responses to any questions (however dumb). You're not on your own with Comm100.

Cons

We've never really experienced any problem with Comm100. Anything we didn't like has been improved with newer versions of the software and in one instances a custom fix from the support team just for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Comm100 Live Chat Reviews
Comm100 Live Chat
Real conversations in real-time
Read more