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LiveChat vs Fin Comparison (2026)
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Good recommendations?
Overview
LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.
Fin is an AI Agent that helps CX teams deliver instant, accurate, & personalized experiences across every channel and the entire cus...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
No videos yet
Pricing
User reviews
4.6
1.7K
5
4
3
2
1
1.2K
429
63
13
6
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.5
1.1K
5
4
3
2
1
749
293
75
16
20
- Value for money
- Ease of use
- Features
- Customer support
75%
would recommend this appPros
“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”
Brian S.
Director
“LiveChat plugin has really helped us with the activating livechat feature on our business website.”
SG
Swagat G.
Founder and CEO
“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”
Jenna O.
Digital Marketer
Pros
“The Fin AI capabilities to respond to requests and the outbound capabilities allowing our team to create a series of campaigns to increase signup rates.”
Louis O.
Growth Associate
“Fin is highly customisable and very clever, it can provide T1 / 1.5 level support and resolve customer queries promptly 24/7 while we sleep with quality, considered answers that are tailored for even rare issues. ”
MC
Matt C.
Product and Customer Experience
“It answers customer questions within seconds, often before we even open the chat, and provides accurate responses. While it does require adding help articles and support documentation, it’s been a real game changer for our team.”
Mikael E.
CEO, Founder
Cons
“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”
MM
Mohammed M.
Project manager
“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”
Michela d.
Managing director
“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷♀️”
PB
Paul B.
Customer Experience Manager
Cons
“It does send basic issue tracking data over, but some data points are missing, causing you to have to go hunt them down in Intercom instead of staying in Jira.”
Matt B.
Director of Products
“Some articles were outdated, overlapping, or difficult to navigate, which naturally affected the quality of the AI responses.”
DM
Dejan M.
Team Lead - Technical Support and IT Operations
“There is a noticeable difference between getting help with a simple feature question and discussing complex use cases or system challenges.”
DM
Dejan M.
Team Lead - Technical Support and IT Operations
- Vendor responds to reviews
- Last review5 days ago
- Vendor responds to reviews
- Last review2 months ago
Key features
- Total features136
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Audience Targeting
- Audio-visual Walkthroughs
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Behavior-responsive Messaging
- Branding
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Co-Browsing
- Collaboration Tools
- Collection of information
- Communication Management
- Communications
- Configurable Workflow
- Contact Management
- Content Creation
- Content Management
- Contextual Engagement
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversational AI
- Cross-system Integration
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customer self-service
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Analysis
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Decision Making
- Document Processing
- Document Storage
- Drag & Drop
- Drip sequences
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Help Desk
- Human-In-The-Loop
- In-app guidance
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Integration
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Chat Integration
- Internal Discussion
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Development
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Macros
- Macros/Templated Responses
- Marketing Automation
- Mentions
- Menu bars
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Language
- Multi-step Planning
- Multilingual Support
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Interaction
- Natural Language Processing
- Natural Language Understanding (NLU)
- Negative Feedback Management
- Notes
- Notifications
- Offline Form
- Omnichannel
- Onboarding
- Open Listening
- Opportunity Management
- Other
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Profiles
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Regulatory Compliance
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Role-based access
- Route To Human
- Sales Conversion
- Sales Follow-Up
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Seamless Escalation
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Segmentation
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Sequencing
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Speech
- Support Ticket Management
- Survey Implementation
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Tagging System
- Targeted Emails
- Task Automation
- Task Execution
- Task Management
- Team Inbox
- Templates
- Territory Management
- Text
- Text Analysis
- Text Bubble Walkthroughs
- Text Message (SMS)
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Resolution
- Ticket Response User Experience
- Tickets
- Transcripts
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Trends
- Usage Tracking/Analytics
- User, Role, and Access Management
- Visitor Activity
- Visual Analytics
- Voice
- Voice assistants
- Web-based Deployment
- Website
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Workflow Optimization
- Workflows
- Total features132
- AI
- AI Copilot
- AI Summarization
- AI Text Generation
- AI Text Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Account Alerts
- Account Management
- Activity Dashboard
- Activity Tracking
- Adaptive Learning
- Adaptive Responses
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Artificial Intelligence
- Assignments and Tasks
- Attachments/Screencasts
- Audience Targeting
- Audio-visual Walkthroughs
- Automated Responses
- Automated Routing
- Automated Ticket Resolution
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Behavior-responsive Messaging
- Branding
- CRM
- Call Center Management
- Campaign Management
- Canned Responses
- Chat/Messaging
- Chatbot
- Churn Management
- Co-Browsing
- Collaboration Tools
- Collection of information
- Communication Management
- Communications
- Configurable Workflow
- Contact Management
- Content Creation
- Content Management
- Contextual Engagement
- Contextual Response Generation
- Control
- Conversation Archiving
- Conversation Editor
- Conversation Intelligence
- Conversational AI
- Cross-system Integration
- Customer Database
- Customer Engagement
- Customer Experience Management
- Customer History
- Customer Interaction Automation
- Customer Journey Mapping
- Customer Management
- Customer Portal
- Customer Profiles
- Customer Segmentation
- Customer self-service
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Customization Interface
- Dashboard
- Data Analysis
- Data Import/Export
- Data Security
- Data Visualization
- Deal Management
- Decision Making
- Document Processing
- Document Storage
- Drag & Drop
- Drip sequences
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Email to Case
- Engagement Tracking
- Escalation Handling
- Event Triggered Actions
- Feedback Collection
- Feedback Management
- File Sharing
- Gamification
- Generative AI
- Geotargeting
- Health Score
- Help Desk
- Human-In-The-Loop
- In-app guidance
- Inbound Identification
- Inbox Management
- Independent Decision Making
- Integration
- Integrations
- Intelligent Routing
- Interaction Tracking
- Internal Chat Integration
- Internal Discussion
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Base Utilization
- Knowledge Management
- Language
- Language Detection
- Lead Capture
- Lead Development
- Lead Gathering
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Learning
- Live Chat
- Macros
- Macros/Templated Responses
- Marketing Automation
- Mentions
- Menu bars
- Mobile Access
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Channel Coverage
- Multi-Channel Data Collection
- Multi-Language
- Multi-step Planning
- Multilingual Support
- Multiple Data Sources
- NPS Survey Structure
- Natural Language Interaction
- Natural Language Processing
- Natural Language Understanding (NLU)
- Negative Feedback Management
- Notes
- Notifications
- Offline Form
- Omnichannel
- Onboarding
- Open Listening
- Opportunity Management
- Other
- Performance Metrics
- Performance Tracking
- Personalization
- Phone
- Predictive Analytics
- Prioritization
- Proactive Assistance
- Proactive Chat
- Proactive Customer Outreach
- Proactive Engagement
- Problem Solving
- Profiles
- Queue Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-time Consumer-facing Chat
- Referral Tracking
- Regulatory Compliance
- Reminders
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Revenue Management
- Role-Based Permissions
- Role-based access
- Route To Human
- Sales Conversion
- Sales Follow-Up
- Sales Reports
- Sales Trend Analysis
- Screen Sharing
- Seamless Escalation
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Segmentation
- Self Service Portal
- Self-Serve Support
- Sentiment Analysis
- Sequencing
- Service Level Agreement (SLA) Management
- Single Sign On
- Social
- Social Media Integration
- Speech
- Support Ticket Management
- Survey Implementation
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Tagging System
- Targeted Emails
- Task Automation
- Task Execution
- Task Management
- Team Inbox
- Templates
- Territory Management
- Text
- Text Analysis
- Text Bubble Walkthroughs
- Text Message (SMS)
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Resolution
- Ticket Response User Experience
- Tickets
- Transcripts
- Transcripts/Chat History
- Transfers/Routing
- Trend Analysis
- Trends
- Usage Tracking/Analytics
- User, Role, and Access Management
- Visitor Activity
- Visual Analytics
- Voice
- Voice assistants
- Web-based Deployment
- Website
- Widgets
- Workflow
- Workflow Automation
- Workflow Management
- Workflow Optimization
- Workflows
Integrations
- Total integrations112
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Agentforce
- Aircall
- Asana
- Attio
- Basecamp
- Benchmark Email
- BigCommerce
- Box
- Campaign Monitor by Marigold
- Canny
- Capsule
- ChatBot
- ChatGPT
- ChurnZero
- Claude
- Claude Code
- ClearFeed
- Close
- Confluence
- Constant Contact
- CoreCommerce
- Covideo
- Cvent Event Management
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Fullstory
- G2 Marketing Solutions
- Gemini
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Workspace
- Grasshopper
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Juicer
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- Linear
- LogMeIn Rescue
- Magentrix
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft To Do
- Mitti (by SafetyCulture)
- Mixpanel
- Notion
- Nutshell
- Omnistar Affiliate
- OpenCart
- Ortto
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- Productboard
- ProjectManager
- Re-Leased
- Reusely
- RingCentral Events
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- SpotMe
- Squarespace
- Stripe
- Stripe Billing
- Stripe Issuing
- Sycamore School
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Trustpilot
- Twilio
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk AI
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- elevio
- iContact
- Total integrations32
- 1CRM
- 1Password
- 2way
- ActiveCampaign
- Adobe Commerce
- Agentforce
- Aircall
- Asana
- Attio
- Basecamp
- Benchmark Email
- BigCommerce
- Box
- Campaign Monitor by Marigold
- Canny
- Capsule
- ChatBot
- ChatGPT
- ChurnZero
- Claude
- Claude Code
- ClearFeed
- Close
- Confluence
- Constant Contact
- CoreCommerce
- Covideo
- Cvent Event Management
- Dropbox
- Drupal
- EKM
- Ecwid
- Evernote Teams
- Firefly
- FreshBooks
- Freshdesk
- FullContact
- Fullstory
- G2 Marketing Solutions
- Gemini
- GetResponse
- GitHub
- GoDaddy Website Builder
- Gold-Vision CRM
- Google Ads
- Google Analytics 360
- Google Calendar
- Google Contacts
- Google Docs
- Google Workspace
- Grasshopper
- Helpmonks
- Highrise
- HubSpot Agent Hub
- HubSpot CRM
- HubSpot Marketing Hub
- Instapage
- JIRA Service Management
- Jimdo
- Jira
- Joomla
- Juicer
- Keap
- Kissmetrics
- Kommo
- Landingi
- LeadSquared
- Linear
- LogMeIn Rescue
- Magentrix
- Meta for Business
- Microsoft Azure
- Microsoft Clarity
- Microsoft To Do
- Mitti (by SafetyCulture)
- Mixpanel
- Notion
- Nutshell
- Omnistar Affiliate
- OpenCart
- Ortto
- Perplexity
- Pinnacle Cart
- Pipedrive
- Playvox
- Podio
- PrestaShop
- ProProfs Knowledge Base
- ProProfs LMS
- Productboard
- ProjectManager
- Re-Leased
- Reusely
- RingCentral Events
- Salesforce Sales Cloud
- Segment
- Shift4Shop
- Shopify
- Shoplo
- Slack
- SpotMe
- Squarespace
- Stripe
- Stripe Billing
- Stripe Issuing
- Sycamore School
- Talkdesk
- TeamViewer ONE
- Todoist
- Toggl
- Trello
- Triggerbee
- Trustpilot
- Twilio
- Twitter/X
- Unbounce
- Volusion
- WHMCS
- Webflow
- Weebly
- WhatConverts
- Wishpond
- Wix
- WooCommerce
- Woopra
- WordPress
- X-Cart
- Zapier
- Zen Cart
- Zendesk AI
- Zendesk Sell
- Zendesk Suite
- Zoho CRM
- Zoho Mail
- Zoom Workplace
- elevio
- iContact
