LiveChat vs Tidio

Slack

LiveAgent

Zendesk Suite

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Award-winning live chat, help desk, ticketing and call center software with powerful AI features. Start for free with a 30-day trial.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Managing director

This service wasted time, money, and caused continuous operational stress.

Director

the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!

Director of Operations

LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues.

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

Alerts/Escalation

Alerts/Notifications

Automated Responses

Automated Routing

Autoresponders

Call Center Management

Campaign Management

Canned Responses

Chatbot

Chat/Messaging

Churn Management

Collaboration Tools

Communication Management

Configurable Workflow

Contact Management

Content Creation

Content Management

Conversation Intelligence

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Management

Customer Portal

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Deal Management

Document Storage

Drag & Drop

Email Management

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

Gamification

Generative AI

Geotargeting

Health Score

Inbox Management

Interaction Tracking

Internal Chat Integration

Key Performance Indicators

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Live Chat

Macros/Templated Responses

Marketing Automation

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Multiple Data Sources

Negative Feedback Management

NPS Survey Structure

Offline Form

Onboarding

Opportunity Management

Performance Metrics

Personalization

Predictive Analytics

Prioritization

Proactive Chat

Process/Workflow Automation

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Referral Tracking

Reviews for LiveChat come from a wide variety of industries, including computer software (7% of reviewers), information technology and services (6%), and retail (5%). The most frequent use case for LiveChat cited by reviewers is live chat (73% of reviewers).

Users and use cases

Reviewers indicate that LiveChat offers reasonable value for money, and they appreciate the affordable pricing for basic needs. Some users report that ongoing fees and higher-tier features make it expensive, especially for startups and scaling teams.

Value for money

The LiveChat integration most frequently cited by reviewers is WordPress, a website builder product rated 4.5 out of 5 for its integration with LiveChat.

Integrations

LiveChat is a live chat solution with key features that include chat and messaging, real-time consumer-facing chat, support ticket management, mobile access, transcripts and chat history, and more.

Proprietary

LiveChat

Web-based

iPad

Android

iPhone

Windows

Tidio

Drift

Freshchat

Intercom

Gorgias

tawk.to

HubSpot CRM

TeamSupport

Olark

REVE Chat

JivoChat

Pure Chat

Superchat

Salesforce Service Cloud

Comm100

Conversational Cloud

 Starter

 Team

 Business

 Enterprise

Unreliable notification system

student

I don't like how the notification system for messages isn't good. If you are using a different tab, sometimes it's hard to see your notifications even with the enabled sound and browser notifications.

Self Employed

Also, the notifications would often not come through, which was a huge con to me.

38% of reviewers feel negative about LiveChat’s message notifications. Some users report delays or missed alerts, making it difficult to respond promptly to customer inquiries. Reviewers indicate that notifications are not always reliable, especially when switching tabs or using the software offline. Some reviewers find that automated greetings lack customization and that messages can be missed when agents are offline. Users say the inability to block messages or send notifications to clients leads to miscommunication and extra manual work.

Limited mobile functionality

36% of reviewers feel negative about LiveChat’s mobile app. Some users report that the mobile version lacks many features available on the desktop, making it less useful for managing conversations on the go. Reviewers indicate that the app is outdated, slow, and sometimes buggy, with frequent crashes and login issues. Some reviewers find the interface basic and not optimized for mobile devices. Users say they often need to switch to the web version for full functionality, which reduces convenience and flexibility.

Connection and response delays

Customer Experience

When we have an influx of requests, LiveChat is very slow, and most customers have to wait for long to be attended to.

73% of reviewers feel negative about LiveChat’s performance and speed. Some users report frequent lag, slow loading times, and occasional disconnections, especially during high demand or network issues. Reviewers indicate that conversations can be interrupted, leading to lost messages and decreased efficiency. Some reviewers find that heavy usage slows the system, affecting customer wait times. Users say updates sometimes cause outages or buggy behavior, and archives may take longer to load. They feel these issues disrupt workflow and frustrate both agents and customers.

High cost for features

Marketing Executive

With competition from so many alternative options that offer help centre and WhatsApp integrations for 1/5th of the price or freemium - paying £500 a month for live chat seems absurd

Founder & CEO

Pricing, The amount of bang for your buck is very lackluster for this product.

43% of reviewers feel negative about LiveChat’s pricing. Some users say the platform is expensive compared to alternatives, especially for small businesses or when multiple users are needed. Reviewers indicate that advanced features often require higher-tier plans, increasing costs over time. Some reviewers report that extra charges for premium functions add up quickly. Users think the monthly subscription and per-user pricing model can be prohibitive. They feel the value for money is lacking, and the cost is a major barrier to wider adoption.

Remote team connectivity

Software engineer

Accessibility: Live chat software can be accessed from anywhere with an internet connection, making it easy for remote team members to stay connected with the rest of the team.3. Notification System:

96% of reviewers feel positive about LiveChat’s team collaboration. Some users say the software makes it easy for remote and distributed teams to stay connected and responsive. Reviewers appreciate seamless onboarding for new team members and indicate that the platform’s notification system ensures important messages aren’t missed. Some reviewers report that LiveChat helps organize support tasks and motivates helpdesk teams. Users think the tool is beneficial for training, analytics tracking, and managing productivity. They find it simple to add seats and customize workflows as their teams grow.

Efficient real-time messaging

93% of reviewers feel positive about LiveChat’s communication capabilities. Some users report that real-time messaging allows for quick, efficient exchanges with clients and colleagues. Reviewers appreciate being able to handle multiple conversations simultaneously and say the platform helps resolve issues rapidly. Some reviewers find the messaging system organized and easy to use, which boosts productivity. Users think instant translations and the ability to communicate across locations are valuable. They indicate that LiveChat is a vital tool for improving business communication and maintaining consistent customer support.

Versatile feature set

92% of reviewers feel positive about LiveChat’s features. Reviewers indicate the platform offers a broad range of tools, including real-time communication, robust reporting, sales tracking, and customizable chat options. Some users say they benefit from automated greetings, bot training, and advanced integrations with popular CRMs. They find the features easy to understand and useful for personalizing customer interactions. Some reviewers report that the sneak-peek and tracking abilities help them manage conversations efficiently. Users think the feature set caters to both agents and customers, making daily tasks more streamlined.

Flexible integration options

We are here to help everyone quickly!

The best live chat integration I have used on my own sites works both on wordpress and on a site made from scratch and it works very well for me. And let me add that it's customizable, I think it's one of its best features, and it's also a tool without the need for a purchase.

Software Engineer 2

Plenty of integrations are available: Almost any CRM can be integrated and it also can be integrated with Office 365, therefore, makes is available across tools.

92% of reviewers feel positive about LiveChat’s integrations. Reviewers indicate the platform integrates smoothly with websites, CRMs, and popular CMS platforms like WordPress and Drupal. Some users report that minimal coding is required for setup, making it accessible for businesses of all sizes. They appreciate seamless connections with tools such as Salesforce, HubSpot, and social media channels. Some reviewers find the ability to customize integrations and manage multiple sites under one account valuable. Users say integrations help automate workflows and improve customer experience.

Intuitive user experience

Customer Service Coordinator

LiveChat is so easy for new employees to grasp basic concepts and start using it.  

95% of reviewers feel positive about LiveChat’s ease of use. Some users report that the software is simple to set up and configure, even for non-technical staff. Reviewers appreciate the user-friendly interface and low learning curve, allowing new employees to start using it quickly. Some reviewers find daily tasks easier and more organized due to intuitive design. Users say the platform is reliable and helps them connect with customers efficiently. They indicate that features are accessible and the application is straightforward for both basic and advanced operations.

Digital Marketer

Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions

Night Audit

The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction.

Head of School

LiveChat facilitates features that enables me to communicate with our private school customers via live chat, email and phone across any device.

Director of Programming

As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve.

It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.

Founder and CEO

LiveChat plugin has really helped us with the activating livechat feature on our business website.

Analyst

It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background

Senior Data Engineer

The best thing about Live chat is that it engages a user with curated flow of questions until a representative is available to take it further, this makes handling the SLAs so easy that my client always received best CSATs from end customers.

Project manager

Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.

My app manages kubernetes clusters in AWS /

Owner

Live chat provides an amazing opportunity for the customers to receive service and communication quickly and provides legitimacy to our shop and brand