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LiveChat vs Slack Comparison (2026)

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4.7

Tidio

4.7

Good recommendations?

LiveChat

Slack

Overview

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

8.75

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.6

1.7K

1.2K

429

Value for money

Ease of use

Features

Customer support

80%

would recommend this app

4.7

24.2K

17.4K

5.7K

912

127

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

Pros

“the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!”

Brian S.

Director

“LiveChat plugin has really helped us with the activating livechat feature on our business website.”

Swagat G.

Founder and CEO

“Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions”

Jenna O.

Digital Marketer

Pros

“However, managing constant notifications can be overwhelming at times, and finding older messages in a busy channel can be tricky. While it improves team connectivity, the volume of communication can become distracting, making it essential to manage notifications effectively for a smoother experience.”

Arthi R.

Engineer

“Channels help keep discussions organized by project or department, file sharing is seamless, notifications can be customized to reduce distractions, and the powerful search feature makes it easy to retrieve older conversations.”

Emilia W.

Network Support Coordinator

“The intuitive interface, reliable performance, and wide range of integrations have helped streamline our daily workflows and improve productivity. While there are occasional challenges with managing large volumes of messages and notifications, the benefits far outweigh these minor drawbacks.”

Andrea L.

Innovation Manager

Cons

“Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.”

Mohammed M.

Project manager

“It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.”

Michela d.

Managing director

“I cannot remove nor rename a segment, this is a long time bug, I am used to, meaning that I can remove or rename it, but it then reappears 🤷‍♀️”

Paul B.

Customer Experience Manager

Cons

“Notification management can also be challenging in active workspaces, leading to information overload if not carefully configured. While Slack offers powerful search capabilities, finding older conversations or specific files is not always as intuitive as it could be.”

Cristiano F.

Consultant

“The lack of proper conditional logic (if/then branching) is frustrating. If you want to build complex, multi-step flows with different outcomes based on user input, the native builder just can't handle it.”

Denis M.

Recruiter

“Notifications can become overwhelming fast if you don't take time to configure them properly, and most people don't — which leads to either constant pinging or people muting everything and missing important messages.”