LiveChat vs HubSpot Service Hub

Zendesk Suite

Freshdesk

Zoho Desk

Intercom

Tidio

Drift

Compare LiveChat and HubSpot Service Hub based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

Alerts/Escalation

Alerts/Notifications

Automated Responses

Automated Routing

Autoresponders

Call Center Management

Campaign Management

Canned Responses

Chat/Messaging

Chatbot

Churn Management

Collaboration Tools

Communication Management

Configurable Workflow

Contact Management

Content Creation

Content Management

Conversation Intelligence

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Management

Customer Portal

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Deal Management

Document Storage

Drag & Drop

Email Management

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

Gamification

Generative AI

Geotargeting

Health Score

Inbox Management

Interaction Tracking

Internal Chat Integration

Key Performance Indicators

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Live Chat

Macros/Templated Responses

Marketing Automation

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Multiple Data Sources

Negative Feedback Management

NPS Survey Structure

Offline Form

Onboarding

Opportunity Management

Performance Metrics

Personalization

Predictive Analytics

Prioritization

Proactive Chat

Process/Workflow Automation

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Referral Tracking

LiveChat

Android

Web-based

Windows

iPad

iPhone

student

I love using this software and it's fun to use and see yourself improving your typing skills.

Student

It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.

Graphic Designer

Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Owner

There are a lot of options out there but this is by far the best. Easy to setup, the pricing is fair, and their technical support team is awesome.

Mechanical engineering

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.

It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.

President

Very easy to use and customers love reaching out to us via LiveChat. Our customers love booking appointments using this software.

Security Coordinator

It keeps me connected with people who can help. That is especially important these days where its just not as feasible to walk inside someplace, or even get prompt help over a telephone.

Sales Executive

The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

Proofreader

LiveChat is the perfect way to interact with potential customers and keep them interested in your product.

Behavior support specialist 

I like how easy and fast it is to talk to customer service representative on this software. It is one of my favorite softwares.

Sr. Member Advocate

We speak to members and applicants every day using this feature. It's perfect and provides opportunities for macro and Zendesk integration.

Project Manager

It is very effective way to communicate with our costumer...it have really helped us save our time. This is something that all the business houses should try once.

Data Analyst

Overall, anyone can figure out how to type in a url and enter a code and quickly solve their problems with someone on the other like. Efficiency at its finest.

It's relatively easy to use and it's very useful to be able to see where your customer is browsing from and what they are seeing.

Resident

Experience as a user for multiple major retailers. Rapid response, and generally comprehensive and useful.

owner

Excellent resource for companies looking to increase customer support and sales.

Teacher

Some of the participant are rude. Maybe the admin should screen the people who wants to use this software.

LiveChat screenshot: Chat widget

LiveChat screenshot: AI Copilot

LiveChat screenshot: Customization

LiveChat screenshot: Mobile apps

LiveChat screenshot: Reports and analytics

LiveChat screenshot: Customer satisfaction

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

HubSpot Service Hub is a cloud-based customer service platform, which aims to simplify processes for managing customer queries & improving client engagement. It allows users to connect with customers via live chat, one-to-one customer communication, conversational bots, and more.

Analytics

Calendar Management

Client Management

Contact Database

Customer Support

Help Desk Management

NPS of Customers

Reporting & Statistics

Reporting/Analytics

Search

Self Service Portal

Service Level Agreement (SLA) Management

Single Sign On

Social Media Integration

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

Task Management

Templates

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Usage Tracking/Analytics

Workflow Management

HubSpot Service Hub

Digital Marketing Specialist

Hubspot is easy to use and has a robust support/helpdesk - always ready and happy to help with any queries.

Costumer Success Assessor

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

Customer Success Specialist

This is an amazing tool to have, especially since we are a tech company trying to give our customers the opportunity to learn about our platform and troubleshoot through issues themselves.

CRM Operations Manager

This is easy to use, clear and customisable. The recent updates to the template editor are welcome and allow us to make our help centre our own.

Customer Experience Expert

I love how it keeps contacts so organized. Their deals and communications etc. I also love that we can sort the tickets by pipelines and set up automatic responses.

LiveChat vs HubSpot Service Hub Comparison (2026)

LiveChat vs HubSpot Service Hub Comparison (2026)

LiveChat

HubSpot Service Hub

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives