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LiveChat vs LiveAgent Comparison

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Overview

Category Leaders

LiveChat: Loved worldwide! Used by over 27,000 companies! Delivering answers to questions from the customers on the spot....

Category Leaders

Start for Free with LiveAgent - The ultimate help desk tool. LiveAgent is a web-based help desk solution which enables the...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

24

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

15

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

1.3K

5

4

3

2

1

914

332

48

8

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.7

1.1K

5

4

3

2

1

835

292

30

5

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

Pros

I love using this software and it's fun to use and see yourself improving your typing skills.
It's a very nice thing to add to your site, it helps for your customers, I used it a few times when I needed help or had questions.
Great, very easy, love the platform and customization, it is simple to manage and its also looks very professional.

Pros

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Their CS is super responsive and helpful. Easy to set up, value-cost is off the chain and has the all the right functionalities I needed.
You can largely set it up yourself which is always a good sign. There is good separation of modules which allows you to grow into greater use of the system one piece at a time.

Cons

They should fix some system problems that occur sometimes and this cuts the connection. We didnt have ant other problem.
It created significantly more problems than one would expect at such prices. The system was buggy, call members would drop frequently, and problems persisted in a variety of locations and atmospheres.
The ticket management seems to be a little confusing sometimes, and sometimes tickets go unresolved from poor notifications.

Cons

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
The knowledge base is ugly which makes it ugly old website. As mentioned earlier it has an overwhelming amount of features which means a little learning curve.
Before I had to answer emails, social network separately and this was lost throughout the conversations which made the support very flawed and annoying.
  • Vendor responds to reviews
  • Last review8 days ago
  • Vendor responds to reviews
  • Last review8 days ago

Key features

  • Total features68
  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Batch Communications
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Startups
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Progress Tracking
  • Project Time Tracking
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Softphone
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Video Conferencing
  • Video Support
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management
  • Total features174
  • API
  • Access Controls/Permissions
  • Account Management
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Archiving & Retention
  • Assignment Management
  • Audit Trail
  • Auto-Responders
  • Automated Routing
  • Automatic Call Distribution
  • Batch Communications
  • Blended Call Center
  • CMDB
  • CRM
  • Call Center Integration
  • Call Center Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Caller Profiles
  • Campaign Management
  • Canned Responses
  • Case Management
  • Cataloging/Categorization
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Community Management
  • Computer Telephony Integration
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Engagement
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Social Profiles
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Decision Support
  • Discussions / Forums
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Distribution
  • Email Management
  • Email Monitoring
  • Email Response Control
  • Email Templates
  • Email Tracking
  • Employee Activity Monitoring
  • Event Triggered Actions
  • FAQ
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Startups
  • Forms Management
  • Full Text Search
  • Gamification
  • Geotargeting
  • Help Desk Management
  • IT Asset Management
  • IVR / Voice Recognition
  • Inbound Call Center
  • Inbox Management
  • Interaction Tracking
  • Issue Management
  • Issue Tracking
  • Knowledge Base Management
  • Knowledge Management
  • Lead Management
  • Live Chat
  • Macros/Templated Responses
  • Manual Dialer
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Multiple Scripts
  • Multiple User Accounts
  • Negative Feedback Management
  • Network Monitoring
  • Offline Form
  • On-Demand Recording
  • Onboarding
  • Online Forums
  • Outbound Call Center
  • Performance Metrics
  • Personalization
  • Phone Key Input
  • Prioritization
  • Proactive Chat
  • Procurement Management
  • Progress Tracking
  • Project Time Tracking
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Recording
  • Remote Access/Control
  • Remote Support
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Escalation
  • Response Management
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SSL Security
  • Sales Reports
  • Screen Sharing
  • Search/Filter
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Softphone
  • Support Ticket Management
  • Support Ticket Tracking
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Usage Tracking/Analytics
  • Video Chat
  • Video Conferencing
  • Video Support
  • Visual Analytics
  • VoIP
  • VoIP Connection
  • Voice Customization
  • Voice Mail
  • WYSIWYG Editor
  • Website Visitor Tracking
  • Widgets
  • Workflow Configuration
  • Workflow Management

Integrations

  • Total integrations203
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations136
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LiveAgent logo

LiveAgent

One of the best chat tools i've ever used.

Reviewed 3 months ago

Very good. If you need live chat for support, i really recommend it.

Pros

Livechat made my life easier since i've implemented it on my company. My team now is more responsive than ever and my custommers are happy!

Cons

I don't think i've found something negative about Livechat yet.

Vendor response

Hello Andrigo! Thank you for your 5-star review! Happy to have you with us :) - LiveAgent Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LiveAgent logo

LiveAgent

LiveAgent of all Support Trades

Reviewed 4 years ago

We're using it for support ticketing and LiveChat.

Pros

It has a ton of features for multiple support options. It's really a one stop shop for modern multi-channel support.

Cons

It's not as easy to use as some other solutions, but it does the job.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveAgent logo

LiveAgent

Fully-featured help desk software

Reviewed 3 years ago

Liveagent is a robust helpdesk ticketing system. I love the ability to create multiple departments for different products.

Pros

I use Liveagent to create support desks for multiple products. The software works without any issues when it comes to a fully-featured help desk ticketing software.

Cons

I wish the UI would be more modern though this is not a big issue. The livechat feature is not good with limited options so I'm using another tool for livechat

Vendor response

Hello, thank you very much for nice feedback. We appreciate it :) Have a nice day.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveAgent logo

LiveAgent

Excellent customer support tool

Reviewed 3 years ago

Excellent software and support

Pros

Easy integration with E-Commerce software. Everything included: LiveChat, CallCenter, Social Media, etc.

Cons

No direct integration with WooCommerce at the moment. Maybe this feature will be implemented soon.

Vendor response

Hello, thank you for your review! We are pleased to have you onboard and that you are satisfied with the experience you had with LiveAgent so far. :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveAgent logo

LiveAgent

One of the best Live Support software

Reviewed 3 years ago

Very nice, user friendly.

Pros

It's easy to use. Has very good features, user location tracking (GeoIP), ticket management, LiveChat

Cons

Sometimes cronjob has problems running on windows based webhost

Vendor response

Hello Muhammad Rehan, we very appreciate that you like our LiveAgent and its easy operation system. Wish you a great day ! :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LiveAgent logo

LiveAgent

Handy support tool that supports multiple brands/departments

Reviewed 3 years ago

Using LiveAgent to support multiple products with just one account. Works for both LiveChat and Tickets.

Pros

Easy to use and to customize. Works great to support multiple products/departments with just one account. Pricing is great and scales very well as of right now being a solo developer and also looks great when looking to scale to a few more agents.

Cons

Interface is a bit confusing when configuring, but the "day to day"-usage works great and easy to understand.

Vendor response

Hi Patrick, thank you for your review of LiveAgent! We are glad to have you onboard, keep rocking your customer support with us :)

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LiveAgent logo

LiveAgent

Best and perfect for customer service support

Reviewed 4 years ago

All of my departments, ticket support, phone support and livechat support and then track all of them.

Pros

Neat and clean User-friendly interface. Great automation features. I really like those chat support feature, ticket and phone call. Cool notifications. You can answer all the query quickly and track all of them. Also able to customize the tool for your branding. Available also mobile application which is great! Worth the price.

Cons

Expecting more improvements on mobile app. For the first timer it's little confusing but if you are familiar with the customer support tools you'll get this easily. That's all for now.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

LiveAgent logo

LiveAgent

Fully stacked customer helpdesk system

Reviewed 5 months ago
Pros

The most impressive feature for me is the ability to setup a comprehensive IVR telephone system for a few pounds per month. Using a twilio account and some simple IVR code, you can have a full digital phone answering system with departments, voicemail and forwarding.

Cons

The backend interface is dated compared to other helpdesk apps and the livechat feature would benefit from some modernising.

Vendor response

Hello There! Thank you for your awesome review! :) Glad to see that you are putting LiveAgent's IVR function to work. We are constantly working on updates in terms of UI which we hope to roll out soon. - LiveAgent Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LiveAgent logo

LiveAgent

I realy love this product, this simplify my work every day

Reviewed 6 years ago

I love the simplicity of tools, management of tickets, the possibility of integration with livechat and a call center. This application allowed us to end the old support system with a traditional inbox with our business growth it became a real enfère to do so followed by our record. This application has enabled us to greatly simplify our job.

Pros

I love the simplicity of tools, management of tickets, the possibility of integration with livechat and a call center

Cons

I find disappointing mobile application, it is unfortunate that it does not support messages in HTML format

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LiveAgent logo

LiveAgent

BEST CUSTOMER SUPPORT EVER

Reviewed 5 years ago

If you have no cons to state, why put mandatory 100 characters to fill up? But i guess is how the user configured it.

Pros

What makes LiveAgent stands over the other livechat platforms is the superb customer service and the customization level it has.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveAgent logo

LiveAgent

Great. Easy setup, great functionality. You can do so much with the desk.

Reviewed 5 years ago

Everything in one place. No more jumping from email, to calls (skype), to LiveChat. Everything is all in one place.

Pros

I would have to say the best experience is with Customer Service. They are so helpful. I love so many of the features. Postponing, notes, transfers, and that everything can be in one place.

Cons

There are a couple features I would like to see... but there are some work arounds for now. I am also glad internal calling will the a feature soon. Our CS team is so excited.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LiveAgent logo

LiveAgent

Best alternative from the industry standard - same features at a discount!

Reviewed 4 years ago

With every feature-rich software comes a learning curve - and often one that is very steep. There's a good deal to know to use LiveChat, but the way the onboarding is designed makes it simple to follow their implementation prompts to ensure you can get LiveChat working for you very quickly!

Pros

LiveChat allowed my team to seamlessly transition from ZenDesk to their software - and the setup was quick and easy. We are now able to ensure that our customers can quickly get access to chat support in a simple way, that is easy to manage. It also organizes our team and the metrics allow me to see my teams performance from their clear to understand dashboard. I love it!

Cons

So far everything has been very intuitive and feature rich. My expectations have only been exceeded!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveAgent logo

LiveAgent

Great tool for communicating with customers

Reviewed 4 years ago
Pros

This tool allows us to simultaneously organize various tasks. Thanks to LiveChat, our customers are able to easily and instantly contact us when we are in place or otherwise send a message.

Cons

Sometimes the response time of an application is quite slow. The user interface needs a little refinement, and it took some time to set up LiveChat.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LiveAgent logo

LiveAgent

Simple and easy to use

Reviewed 6 years ago

I have to say that your software for livechat, tickets, ecc. it's easy to use and it has a fast web interface.

Pros

It has a reasonable cost and it can also be used on smartphones

Cons

The graphical interface could be more intuitive, although it is still great

Vendor response

Thanks for your feedback and suggestion. We'll be working on a new interface design in the next months...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

LiveAgent logo

LiveAgent

Awesome way to capture another audience!

Reviewed 6 years ago

We use livechat to capture our prospective audience and to get them live updated information on what we have available or to schedule appointments.

Pros

The ease of getting notified of a live chat coming in and responding to it easily

Cons

If you forget to turn it off after business hours, it still shows that someone is on live chat versus going to after hours and no one is available for live chat.

Vendor response

Thank you Leslie for leaving your LiveAgent feedback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

LiveAgent logo

LiveAgent

Great...but

Reviewed 4 years ago
Pros

Is a software that do all what it has to do. And that's a good in order to apply to systems to help and be a tutorials to users.

Cons

I'm miss a basic feature... the integration with a Bot chat or the own livechat has a bot. I recommend to liveagent to develop a bot.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

LiveAgent logo

LiveAgent

Great software and support

Reviewed 7 years ago

LiveAgent covers pretty much all our needs to interact with customers not only via livechat but also email tickets and Facebook pages. Offered level of support is also great.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

LiveAgent logo

LiveAgent

LiveAgent is our choice for quick customer support

Reviewed 4 years ago
Pros

We use the LiveAgent online service for quick communication with customers. Communication with customers occurs in the format of a live chat. There are push notifications for new applications. A smart spam filter has been installed, thanks to which we do not receive unwanted messages.

Cons

Among the shortcomings of the tool for live communication with LiveChat clients, I want to note the lack of a function for conducting small polls. Also there is no possibility to order a callback.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

LiveAgent logo

LiveAgent

Live Agent

Reviewed 4 years ago

LiveAgent is perfect way to stay in touch with your customers, We are using this program futures fully. it's perfect way to connect with customers in real time mode by using livechat function. Especially I like that LiveAgent platform also allows us to connect with customers by email accounts.

Pros

It's a convenient program for chatting with clients and writing them emails, it has quite a lot of functions that can be easily learned. I like the functionality and flexibility of Live Agent.

Cons

Honestly I don'y like design of the program, the dark and light themes are little bit "outmoded", and the new "beta"panel theme is too bright and uncomfortable (especially when you are using tagging system). Also, the price, in my opinion it is expensive.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

LiveAgent logo

LiveAgent

Great Apps that suppass alot of other Helpdesk system

Reviewed 7 years ago

Our company has tested a fair bit of system, we have used Kayako in year 2013.. and that last for around 2 years, we did a switch to Deskpro in mid year 2015, as it support much of our needs. However after using nearly 5 months, I am looking for a better and more easy to use solutions until I stumble on Live Agent. First of all it can import all our emails for past 14 years, yes our company started since 2002 and there are a lot of emails in our system, we want to make sure it can be imported into a central system to manage all inquiry..and sort of like a mini CRM.

Pros

1) Ability to use mobile version apps, 2) Clean design UX that load fast even on mobile phone browser 3) Ability to load tickets easily in ticket view. 4) Tickets are gropuped together by email address, which is useful to view related tickets

Cons

1) I am not using the Livechat feature yet as I need a more feature wise livechat system that can track info 2) Ability to back up or export data? 3) Linking more intergration with CRM (such as Nimble) and Xero 4) Ability to import from popular helpdesk such as Kayako will help to attract more customer to switch over. Its a chore to export data from Kayako, let alone reimport it into LiveAgent. I decided to start fresh without bothering to import tickets/contacts/notes etc from Kayako 5) Ability to BCC ? 6) Pre-defined tmebase ticket reply - example I will write a reply then put a specific time/date later which system will send over

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

LiveAgent logo

LiveAgent

Not worth considering for simple live chat

Reviewed 2 years ago

I was needing a chat function for a WordPress website for a nonprofit needing to reach those in need during covid-19 lockdown. LiveChat seemed to fit the bill and be affordable. Somehow I wondered up paying nearly $50 whilst setting up the free trial. I'm not saying I had to, but I didn't think I was going to be charged and I was. Setting up want terrible and it was functional on the site fairly quickly. All the extra features didn't help, not did the unique terminology used. We found an easier option at lower cost and have implemented that instead. Contacting support was not a pleasant experience and interestingly their live chat have me a lot of problems as a user.

Pros

Integration with WordPress Good presentation On the surface seemed affordable Quick to sign up to Nice variety of themes

Cons

No logic to user experience Managed to get charged for free trial Customer service appalling Focus is more in what's coming than on the current service

Vendor response

Hello, I am very sorry to hear about your negative experience. I do not really know what happened, but mistakes happen and we are always here to fix it. When signing up for a trial account there is no need to enter any credit card info, therefore it is completely free of charge. Our payment processor does not charge you anything unless you fill out the billing info, CC info, and upgrade to a certain...