LiveChat vs LiveAgent

Slack

Tidio

Slack is a single workspace that connects users with the people and tools they work with everyday, no matter where they are or what they do

LiveAgent

Cloud-based customer service platform for businesses of all sizes, combining live chat, AI chatbot, email ticketing, and call center.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Managing director

This service wasted time, money, and caused continuous operational stress.

Director

the LiveChat notifications work on every message, I was also able to transform a conversation into a ticket when the chat ended with a workflow automation that worked the first time!

Director of Operations

LiveChat allows me to offer instant response to clients via live chat and telephony calls which help retain them even when they are having issues.

LiveChat serves as a fully capable tool to provide a complex customer service and proactively convert website visitors into customers.

Access Controls/Permissions

Account Alerts

Account Management

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

AI Summarization

Alerts/Escalation

Alerts/Notifications

Automated Responses

Automated Routing

Autoresponders

Call Center Management

Campaign Management

Canned Responses

Chatbot

Chat/Messaging

Churn Management

Collaboration Tools

Communication Management

Configurable Workflow

Contact Management

Content Creation

Content Management

Conversation Intelligence

Customer Database

Customer Engagement

Customer Experience Management

Customer History

Customer Journey Mapping

Customer Management

Customer Portal

Customer Segmentation

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Deal Management

Document Storage

Drag & Drop

Email Management

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

Gamification

Generative AI

Geotargeting

Health Score

Inbox Management

Interaction Tracking

Internal Chat Integration

Key Performance Indicators

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Live Chat

Macros/Templated Responses

Marketing Automation

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Multiple Data Sources

Natural Language Processing

Negative Feedback Management

NPS Survey Structure

Offline Form

Onboarding

Opportunity Management

Performance Metrics

Personalization

Predictive Analytics

Prioritization

Proactive Chat

Queue Management

Real-Time Analytics

Real-Time Chat

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

The LiveChat integration most frequently cited by reviewers is WordPress, a website builder product rated 4.5 out of 5 for its integration with LiveChat.

Integrations

Reviews for LiveChat come from a wide variety of industries, including Computer Software (7% of reviewers), Information Technology and Services (6%), and Retail (5%). The most frequent use case for LiveChat cited by reviewers is live chat (73% of reviewers).

Proprietary

LiveChat

Web-based

iPad

Android

iPhone

Windows

Zendesk Suite

Drift

Freshchat

Gorgias

tawk.to

HubSpot CRM

TeamSupport

Olark

REVE Chat

TeamSupport Messaging & Live Chat

JivoChat

Pure Chat

Superchat

Salesforce Service Cloud

LivePerson

 Starter

 Team

 Business

 Enterprise

Unreliable notification system

student

I don't like how the notification system for messages isn't good. If you are using a different tab, sometimes it's hard to see your notifications even with the enabled sound and browser notifications.

Self Employed

Also, the notifications would often not come through, which was a huge con to me.

38% of reviewers feel negative about LiveChat’s message notifications. Users report missed or delayed alerts, making it easy to overlook incoming messages or customer requests. They mention that notifications are inconsistent across devices and sometimes fail to appear altogether. Reviewers say the inability to send messages when users are offline and the lack of customization for automated greetings hinder communication. Many find these notification issues lead to missed opportunities and misunderstandings with customers.

Limited mobile functionality

36% of reviewers feel negative about LiveChat’s mobile app. Users say the mobile version lacks many features available on the desktop, making it difficult to manage chats and access tools on the go. They report that the app is often slow, outdated, and prone to crashes or bugs. Reviewers mention that the interface is less responsive and visually inferior compared to the web version. Many feel the limited functionality restricts their ability to provide effective support from mobile devices.

Connection and lag issues

Customer Experience

When we have an influx of requests, LiveChat is very slow, and most customers have to wait for long to be attended to.

72% of reviewers feel negative about LiveChat’s performance and speed. Users frequently report connection problems, lag, and slow response times, especially during high-traffic periods or when network conditions are suboptimal. They mention that chats can disconnect unexpectedly, leading to lost conversations and frustration. Reviewers say that system updates and heavy usage sometimes cause slowdowns, and loading times for archives or messages can be lengthy. Many feel these issues disrupt workflow and reduce efficiency.

High cost for features

Marketing Executive

With competition from so many alternative options that offer help centre and WhatsApp integrations for 1/5th of the price or freemium - paying £500 a month for live chat seems absurd

Founder & CEO

Pricing, The amount of bang for your buck is very lackluster for this product.

43% of reviewers feel negative about LiveChat’s pricing. Users often mention that the subscription costs are higher than many competitors, especially for small businesses or teams needing multiple users. They say that some advanced features require more expensive plans, and extra charges for add-ons can add up quickly. Reviewers express frustration with the value received for the price, noting that similar tools offer comparable functionality at lower costs. Many feel the pricing structure is a barrier to broader adoption.

Remote team connectivity tools

Software engineer

Accessibility: Live chat software can be accessed from anywhere with an internet connection, making it easy for remote team members to stay connected with the rest of the team.3. Notification System:

96% of reviewers feel positive about LiveChat’s team collaboration capabilities. Reviewers appreciate how the platform allows remote and distributed teams to stay connected and responsive, regardless of location. They mention the ease of adding new team members, managing roles, and scaling support as teams grow. Users say the tool’s features, such as analytics tracking and typing speed tools, help teams stay organized and productive. Many find the responsive support team and regular software improvements beneficial for maintaining effective teamwork and adapting to evolving needs.

Efficient real-time messaging

93% of reviewers feel positive about LiveChat’s communication features. Users indicate that real-time messaging enables fast and efficient exchanges with colleagues and customers. They value the ability to handle multiple conversations simultaneously and appreciate the organized messaging system. Reviewers say the platform improves productivity by reducing delays and allowing for multitasking. Many note that instant communication helps resolve issues quickly and fosters better relationships with clients and team members.

Comprehensive feature set

92% of reviewers feel positive about LiveChat’s features. Users find the platform offers a wide range of tools, such as real-time data analysis, customizable chat options, and automated greetings. They mention features like sales tracking, reporting, and bot training as valuable for improving customer interactions. Reviewers appreciate the balance between advanced and user-friendly functionalities, noting that the platform supports both basic and complex requirements. Many say the continuous addition of new features enhances their overall experience.

Versatile integration options

We are here to help everyone quickly!

The best live chat integration I have used on my own sites works both on wordpress and on a site made from scratch and it works very well for me. And let me add that it's customizable, I think it's one of its best features, and it's also a tool without the need for a purchase.

Software Engineer 2

Plenty of integrations are available: Almost any CRM can be integrated and it also can be integrated with Office 365, therefore, makes is available across tools.

92% of reviewers feel positive about LiveChat’s integration capabilities. Users highlight the ease of connecting LiveChat with various platforms, including popular CMS, CRM, and social media tools. They mention that integrations with analytics and automation tools streamline workflows and enhance customer support. Reviewers appreciate the simple setup process, often requiring minimal coding, and the flexibility to customize integrations for different business needs. Many say these options make LiveChat adaptable for both small and large organizations.

Simple and intuitive setup

Customer Service Coordinator

LiveChat is so easy for new employees to grasp basic concepts and start using it.  

95% of reviewers feel positive about LiveChat’s ease of use. Users report that the software is quick to implement, even for those without technical expertise. They highlight the intuitive interface, straightforward setup process, and minimal learning curve, allowing new employees to get started quickly. Reviewers say daily tasks are simplified, and the tool is accessible from any device. Many value the clear navigation and find it easy to organize work, making LiveChat a practical solution for both basic and advanced use cases.

Night Audit

The setup process was straighfoward, and the platform has remained reliable in day-to-day use. While there are minor limitation, the benifits outweight the drawbacks, making it a solid choice for businesses looking to enhance customer interaction.

Director of Programming

As a non-profit employment service organization, Opportunities for Employment (OFE) values tools that help us respond quickly, professionally, and consistently to the people we serve.

Founder and CEO

LiveChat plugin has really helped us with the activating livechat feature on our business website.

Digital Marketer

Limited customization of AI responses, had some spam come through that muddied up responses, AI responses could be improved with longer, more-detailed questions

Analyst

It offers me the opportunity to communicate with any questions or comments I have while allowing me to continue working in the background

Supervisor

The multitude of settings really allows us to customize our and the customer experience.

Senior Data Engineer

The best thing about Live chat is that it engages a user with curated flow of questions until a representative is available to take it further, this makes handling the SLAs so easy that my client always received best CSATs from end customers.

OMNI Marketing

I request you to consider this feedback and evaluate the feasibility of introducing annual prepaid API plans for enterprise and business users.

Head of School

LiveChat facilitates features that enables me to communicate with our private school customers via live chat, email and phone across any device.

Project manager

Some times the live chat communication can lead to misunderstandings due to improper way of expressing the statements.

Owner

Live chat provides an amazing opportunity for the customers to receive service and communication quickly and provides legitimacy to our shop and brand

It behaves differently depending on whether it is used via browser or mobile, with absurd functional limits for a paid professional service.

Operations

Should have more Apps or Tools as part of the generic platform rather than having to pay for many of them.