LiveChat vs LiveAgent Comparison

Easy to use, cheap, well working alternative for livechat.

I'm app sumo tier client - so, for me software is priceless :)

Hi Piotr, Thank you for your review! - LiveAgent Team

Livechat made my life easier since i've implemented it on my company. My team now is more responsive than ever and my custommers are happy!

I don't think i've found something negative about Livechat yet.

Hello Andrigo! Thank you for your 5-star review! Happy to have you with us :) - LiveAgent Team

It has a ton of features for multiple support options. It's really a one stop shop for modern multi-channel support.

It's not as easy to use as some other solutions, but it does the job.

I use Liveagent to create support desks for multiple products. The software works without any issues when it comes to a fully-featured help desk ticketing software.

I wish the UI would be more modern though this is not a big issue. The livechat feature is not good with limited options so I'm using another tool for livechat

Hello, thank you very much for nice feedback. We appreciate it :) Have a nice day.

Easy integration with E-Commerce software. Everything included: LiveChat, CallCenter, Social Media, etc.

No direct integration with WooCommerce at the moment. Maybe this feature will be implemented soon.

Hello, thank you for your review! We are pleased to have you onboard and that you are satisfied with the experience you had with LiveAgent so far. :)

It's easy to use. Has very good features, user location tracking (GeoIP), ticket management, LiveChat

Sometimes cronjob has problems running on windows based webhost

Hello Muhammad Rehan, we very appreciate that you like our LiveAgent and its easy operation system. Wish you a great day ! :)

Easy to use and to customize. Works great to support multiple products/departments with just one account. Pricing is great and scales very well as of right now being a solo developer and also looks great when looking to scale to a few more agents.

Interface is a bit confusing when configuring, but the "day to day"-usage works great and easy to understand.

Hi Patrick, thank you for your review of LiveAgent! We are glad to have you onboard, keep rocking your customer support with us :)

1. You can make the best tickets distribution for attending the complaints of customers2. People become satisfied for the protocol attending every client in a personal form.

1. The livechat sometimes does not load fast so is difficult to communicate if you are in a hurry.

Hello Alberto, thank you for your insightful review! It's really nice to see that our software has been instrumental in enhancing your company's customer support. We understand your concern regarding the live chat speed and we're constantly striving to optimize our features for a seamless experience. Knowing that our remote assistance has had a positive impact on your business is extremely motivating for our team. We're always here to help and support you on your journey. If you ever need any further assistance, don't hesitate to contact us 24/7. - LiveAgent Team

The most impressive feature for me is the ability to setup a comprehensive IVR telephone system for a few pounds per month. Using a twilio account and some simple IVR code, you can have a full digital phone answering system with departments, voicemail and forwarding.

The backend interface is dated compared to other helpdesk apps and the livechat feature would benefit from some modernising.

Hello There! Thank you for your awesome review! :) Glad to see that you are putting LiveAgent's IVR function to work. We are constantly working on updates in terms of UI which we hope to roll out soon. - LiveAgent Team

Neat and clean User-friendly interface. Great automation features. I really like those chat support feature, ticket and phone call. Cool notifications. You can answer all the query quickly and track all of them. Also able to customize the tool for your branding. Available also mobile application which is great! Worth the price.

Expecting more improvements on mobile app. For the first timer it's little confusing but if you are familiar with the customer support tools you'll get this easily. That's all for now.

O LiveChat é uma plataforma que oferece uma experiência satisfatória para interações em tempo real com os visitantes do seu site. Embora sua interface possa parecer mais simples em comparação com concorrentes como Crisp, Helpcrunch e Intercom, o LiveChat se destaca pela sua eficiência e facilidade de uso.

Embora o LiveChat permita alguma personalização, as opções disponíveis podem ser consideradas limitadas por alguns usuários. Se você deseja uma aparência altamente personalizada para o widget do chat, pode ser necessário procurar outras opções mais flexíveis.

Hey Pedro, Your words about LiveChat's efficiency made us smile. We hear your thoughts on customization; it's something we're always looking to improve. Remember, for any intricacies you encounter, our live support has got your back. Thanks for your insight and your role in our growth. Until next time, stay awesome! - LiveAgent Team

I love the simplicity of tools, management of tickets, the possibility of integration with livechat and a call center

I find disappointing mobile application, it is unfortunate that it does not support messages in HTML format

What makes LiveAgent stands over the other livechat platforms is the superb customer service and the customization level it has.

No cons were added to this review

LiveChat allowed my team to seamlessly transition from ZenDesk to their software - and the setup was quick and easy. We are now able to ensure that our customers can quickly get access to chat support in a simple way, that is easy to manage. It also organizes our team and the metrics allow me to see my teams performance from their clear to understand dashboard. I love it!

So far everything has been very intuitive and feature rich. My expectations have only been exceeded!

I would have to say the best experience is with Customer Service. They are so helpful. I love so many of the features. Postponing, notes, transfers, and that everything can be in one place.

There are a couple features I would like to see... but there are some work arounds for now. I am also glad internal calling will the a feature soon. Our CS team is so excited.

It has a reasonable cost and it can also be used on smartphones

The graphical interface could be more intuitive, although it is still great

Thanks for your feedback and suggestion. We'll be working on a new interface design in the next months...

This tool allows us to simultaneously organize various tasks. Thanks to LiveChat, our customers are able to easily and instantly contact us when we are in place or otherwise send a message.

Sometimes the response time of an application is quite slow. The user interface needs a little refinement, and it took some time to set up LiveChat.

The ease of getting notified of a live chat coming in and responding to it easily

If you forget to turn it off after business hours, it still shows that someone is on live chat versus going to after hours and no one is available for live chat.

Thank you Leslie for leaving your LiveAgent feedback.

Is a software that do all what it has to do. And that's a good in order to apply to systems to help and be a tutorials to users.

I'm miss a basic feature... the integration with a Bot chat or the own livechat has a bot. I recommend to liveagent to develop a bot.

No pros were added to this review

No cons were added to this review

We use the LiveAgent online service for quick communication with customers. Communication with customers occurs in the format of a live chat. There are push notifications for new applications. A smart spam filter has been installed, thanks to which we do not receive unwanted messages.

Among the shortcomings of the tool for live communication with LiveChat clients, I want to note the lack of a function for conducting small polls. Also there is no possibility to order a callback.

We really like the LiveChat feature as this will help us communicate with our customers. It is also cool that you can customize the color and how it would look like to match the website theme.

None so far. We liked all the features but if there's one thing the alert is a bit delayed though.

Hello Sarah :) Thank you so much for the great review! We're really happy to hear that you like LiveAgent's live chat feature! - LiveAgent Team

We have used it for customer management and it effectively meets out rnrdsyI like the LiveChat features as well as the IT ticketing CapabilitiesIt comes with email management features and is a good business call center

With it's many features, new users require some form of introduction to use it effectively

Hi Mary, Thank you for your review and 9/10 recommendation! - LiveAgent Team

I have been using my LiveAgent subscription for years, mainly for the LiveChat and phone features. The system is stable, the features are well thought out and elaborate. I recommend it to anyone looking for a professional and integrable system.

The admin interface could look more modern. I have not seen any improvement in this area for years. The current UI is not bad either, but I would still welcome an update.

Hi David, Thank you very much for your kind review. We are glad that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer care. Our team works hard every day to further improve the system, including future plans for the UI, so stay tuned for upcoming updates! -LiveAgent team

O LiveAgent é uma plataforma que oferece uma experiência satisfatória para interações em tempo real com os visitantes do meu site. Embora sua interface possa parecer mais simples em comparação com concorrentes como Crisp, Helpcrunch e Intercom, o LiveChat se destaca pela sua eficiência e facilidade de uso.

O LiveAgent pode não atender às necessidades de empresas que buscam recursos avançados, como automação de chatbots, análise avançada de dados ou integração com IA.

Hey Gabriel, thanks for your feedback. We are glad to hear that LiveAgent is serving your needs well. We noted your concerns regarding our advanced features too. As we continue to grow, we're constantly working on enriching our toolkit and providing even more solutions. Your opinion matters to us and it's insightful for our development selection. Remember, we are always here to assist you. Thanks again and cheers to creating engaging connections in the E-learning world. - LiveAgent Team