LiveChat Alternatives, Competitors & Similar Software

Features

Total

26

68

features in common

26

features in common

Smartsupp's unique features

No unique features

LiveChat's unique features

File Management
Auto-Responders
Knowledge Base Management
Real Time Notifications

Pricing

Starting from

$22.5/month

Value for money

4.5

What users say about Smartsupp's value for money

Read all reviews

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.

HT

Hynek T.

I've had problems with the mobile app. Conversations were not popping and I was losing chats.

CU

Carlos U.

Categories in common

Features

Total

29

49

68

features in common

29

features in common

Tidio's unique features

Chatbot
Augmented Analytics
Customer Experience Management
Widgets

LiveChat's unique features

Email Response Control
Reporting & Statistics
Knowledge Base Management
File Management

Pricing

Starting from

$16/year

Value for money

4.7

0.2

4.5

What users say about Tidio's value for money

Read all reviews

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

NY

Nick Y.

So far, really good experience - contacted customer support and they were friendly and helpful.

CC

Chris C.

Categories in common

Features

Total

32

36

68

features in common

32

features in common

HelpOnClick's unique features

Engagement Tracking
Service Level Agreement (SLA) Management
Virtual Assistant
Customizable Fields

LiveChat's unique features

Customer Database
Reporting & Statistics
Real Time Notifications
Event Triggered Actions

Pricing

Starting from

$7.2/month

Value for money

4.6

0.1

4.5

What users say about HelpOnClick's value for money

Read all reviews

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

NL

Nancy L.

As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

AR

Anonymous Reviewer

Categories in common

Features

Total

24

29

68

features in common

24

features in common

ProProfs Chat's unique features

Pre-built Templates
Text Editing
Data Import/Export
Dashboard

LiveChat's unique features

File Transfer
Feedback Management
Customizable Templates
Knowledge Base Management

Pricing

Starting from

$9/month

Value for money

4.6

0.1

4.5

What users say about ProProfs Chat's value for money

Read all reviews

The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience for our tools.

Anji R.

Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.

R

Rosalie

Categories in common

Features

Total

51

74

68

features in common

51

features in common

LiveHelpNow's unique features

Workflow Configuration
Multi-Channel Management
SMS Messaging
Voice Mail

LiveChat's unique features

Real Time Analytics
Customer Surveys
Request Escalation
File Management

Pricing

Starting from

$21/month

Value for money

4.7

0.2

4.5

What users say about LiveHelpNow's value for money

Read all reviews

Customer service is outstanding. Any time I have needed their assistance, they have been great.

JA

Joe A.

I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

AG

Ashley G.

Categories in common

Features

Total

58

168

68

features in common

58

features in common

LiveAgent's unique features

Personalization
Full Text Search
Customer Social Profiles
Customer Experience Management

LiveChat's unique features

File Transfer
Search/Filter
FAQ
Email Response Control

Pricing

Starting from

$15/month

Value for money

4.7

0.2

4.5

What users say about LiveAgent's value for money

Read all reviews

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.

Matthew J.

Categories in common

Features

Total

52

75

68

features in common

52

features in common

HelpCrunch's unique features

Appointment Management
Customer Segmentation
Email Alerts
Data Import/Export

LiveChat's unique features

Customer Support
Customer Surveys
File Management
Visual Analytics

Pricing

Starting from

$15/month

Value for money

4.8

0.3

4.5

What users say about HelpCrunch's value for money

Read all reviews

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

LS

Lewis S.

The price is great considering the features that it have. The support team is amazing.

Roberto C.

Categories in common

Features

Total

58

179

68

features in common

58

features in common

Zendesk's unique features

Commenting/Notes
Computer Telephony Integration
Customizable Forms
Trend Analysis

LiveChat's unique features

Request Escalation
Email Response Control
IT Asset Management
File Transfer

Pricing

Starting from

$19/month

Value for money

4.1

0.4

4.5

What users say about Zendesk's value for money

Read all reviews

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Categories in common

Features

Total

39

109

68

features in common

39

features in common

Smith.ai's unique features

Workflow Management
Query Suggestions
Customizable Forms
SMS Messaging

LiveChat's unique features

Customer Service Analytics
Screen Sharing
Queue Management
Macros/Templated Responses

Pricing

Starting from

$140/month

Value for money

4.9

0.4

4.5

What users say about Smith.ai's value for money

Read all reviews

My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.

MJ

Maria J.

I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them.

SG

Sara G.

Categories in common

Features

Total

50

91

68

features in common

50

features in common

HubSpot Service Hub's unique features

Pipeline Management
Calendar Management
NPS of Customers
Prioritization

LiveChat's unique features

Customer Support
IT Asset Management
File Transfer
Email Response Control

Pricing

Starting from

$45/month

Value for money

4.2

0.3

4.5

What users say about HubSpot Service Hub's value for money

Read all reviews

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

Categories in common

Features

Total

35

102

68

features in common

35

features in common

Avochato's unique features

Campaign Management
Issue Tracking
Quotes/Estimates
Template Management

LiveChat's unique features

Geotargeting
Customer Service Analytics
FAQ
Single Sign On

Pricing

Value for money

4.6

0.1

4.5

What users say about Avochato's value for money

Read all reviews

I looked at a bunch of other services like this but this was the best. The interface is very easy to use and it functions flawlessly.

nb

nirav b.

I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.

AR

Anonymous Reviewer

Categories in common

Features

Total

54

143

68

features in common

54

features in common

Zoho Desk's unique features

Widgets
Outbound Call Center
Remote Access/Control
Virtual Assistant

LiveChat's unique features

IT Asset Management
FAQ
File Management
Customer Service Analytics

Pricing

Starting from

$14/month

Value for money

4.5

What users say about Zoho Desk's value for money

Read all reviews

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

Categories in common

Features

Total

27

43

68

features in common

27

features in common

ClickDesk's unique features

Data Import/Export
Computer Telephony Integration
Real Time Data
Employee Management

LiveChat's unique features

File Management
Customer History
Reporting & Statistics
Knowledge Base Management

Pricing

Starting from

$14.99/month

Value for money

3.4

1.1

4.5

What users say about ClickDesk's value for money

Read all reviews

Undoubtedly the best company in the field of help desks, is responsible for taking care of the customer and give it to him in a practical and simple way.

Luisana P.

If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very good option in the market, and easy to adapt to your front-end theme.

SJ

Shari J.

Categories in common

Features

Total

47

75

68

features in common

47

features in common

Comm100 Live Chat's unique features

Video Chat
Electronic Signature
@mentions
Two-Way Audio & Video

LiveChat's unique features

Macros/Templated Responses
Multi-Language
Automated Routing
Real-Time Chat

Pricing

Starting from

$29/month

Value for money

4.4

0.1

4.5

What users say about Comm100 Live Chat's value for money

Read all reviews

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

BL

Brian L.

Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

TM

Terry M.

Categories in common

Features

Total

40

55

68

features in common

40

features in common

Gorgias' unique features

Survey/Poll Management
Issue Tracking
@mentions
Workflow Configuration

LiveChat's unique features

Knowledge Management
IT Asset Management
Real Time Analytics
Event Triggered Actions

Pricing

Starting from

$60/month

Value for money

4.5

What users say about Gorgias' value for money

Read all reviews

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

Categories in common

Features

Total

44

95

68

features in common

44

features in common

Intercom's unique features

Customizable CTAs
Process/Workflow Automation
Query Suggestions
Campaign Management

LiveChat's unique features

Support Ticket Tracking
File Management
FAQ
Single Sign On

Pricing

Starting from

$38/month

Value for money

4.0

0.5

4.5

What users say about Intercom's value for money

Read all reviews

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.

Anna K.

Categories in common

Features

Total

41

60

68

features in common

41

features in common

Acquire's unique features

Rules-Based Workflow
Alerts/Notifications
Engagement Tracking
Customer Engagement

LiveChat's unique features

Email Templates
Help Desk Management
Search/Filter
Real Time Analytics

Categories in common

Features

Total

52

168

68

features in common

52

features in common

Salesforce Service Cloud's unique features

Caller ID
Manual Dialer
Blended Call Center
Permit Issuance

LiveChat's unique features

Customer Support
Customer Surveys
File Management
Visual Analytics

Pricing

Value for money

4.1

0.4

4.5

What users say about Salesforce Service Cloud's value for money

Read all reviews

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Categories in common

Features

Total

50

101

68

features in common

50

features in common

Vision Helpdesk's unique features

Customizable Reports
Progress Tracking
Widgets
Issue Scheduling

LiveChat's unique features

Communication Management
Email Response Control
Screen Sharing
FAQ

Pricing

Starting from

$8/month

Value for money

4.5

What users say about Vision Helpdesk's value for money

Read all reviews

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

PB

Pavel B.

Categories in common

Features

Total

43

68

features in common

43

features in common

Userlike's unique features

Alerts/Notifications
SMS Messaging
Negative Feedback Management
Video Support

LiveChat's unique features

Event Triggered Actions
Request Escalation
Automated Routing
FAQ

Pricing

Starting from

€100/month

Value for money

4.4

0.1

4.5

What users say about Userlike's value for money

Read all reviews

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.

JT

Jose T.

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.

Christoph H.

Categories in common

Features

Total

17

22

68

features in common

17

features in common

HappyFox Chat's unique features

Real Time Reporting
SMS Messaging
Alerts/Notifications
Website Integration

LiveChat's unique features

Screen Sharing
Support Ticket Management
Customer Support
CRM

Pricing

Starting from

$29.99/month

Value for money

4.5

What users say about HappyFox Chat's value for money

Read all reviews

HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us.

NC

Nicola C.

I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce.

Arnaud D.

Categories in common

Features

Total

46

121

68

features in common

46

features in common

Freshdesk's unique features

Summary Reports
Scheduling
Drag & Drop
Customer Experience Management

LiveChat's unique features

Proactive Chat
Visual Analytics
Offline Form
Email Response Control

Pricing

Starting from

$18/month

Value for money

4.4

0.1

4.5

What users say about Freshdesk's value for money

Read all reviews

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Categories in common

Features

Total

27

33

68

features in common

27

features in common

Chaport's unique features

Pre-Configured Bot
Natural Language Processing
Chat Transcript
AI/Machine Learning

LiveChat's unique features

Visual Analytics
Collaboration Tools
Customizable Templates
Access Controls/Permissions

Pricing

Starting from

$15/month

Value for money

4.9

0.4

4.5

What users say about Chaport's value for money

Read all reviews

It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.

LT

Lourdes T.

I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.

Alyssa B.

Categories in common

Features

Total

43

126

68

features in common

43

features in common

Front's unique features

Monitoring
Team Chat
Calendar/Reminder System
Quality Assurance

LiveChat's unique features

Transfers/Routing
File Transfer
Multi-Language
FAQ

Pricing

Starting from

$19/month

Value for money

4.1

0.4

4.5

What users say about Front's value for money

Read all reviews

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

Categories in common

Features

Total

36

42

68

features in common

36

features in common

Paldesk 's unique features

Document Storage
Virtual Assistant
Prioritization
Monitoring

LiveChat's unique features

Knowledge Management
Tagging
Single Sign On
Visual Analytics

Pricing

Starting from

$9/month

Value for money

5.0

0.5

4.5

What users say about Paldesk 's value for money

Read all reviews

It has been a good experience and has been a good solution for us to offer better support to our customers.

Scott L.

Chat looks really good on a website, and response time is great. Integration of different channels is great too.

AR

Anonymous Reviewer

Categories in common

Features

Total

11

29

68

features in common

11

features in common

SnapCall's unique features

Customer Experience Management
Call Monitoring
Customer Engagement
Video Support

LiveChat's unique features

Tagging
File Transfer
API
Search/Filter

Categories in common

Features

Total

42

65

68

features in common

42

features in common

Trengo's unique features

Call Recording
Customizable Fields
Data Import/Export
@mentions

LiveChat's unique features

Email Templates
Geotargeting
FAQ
Customer Support

Pricing

Starting from

€15/month

Value for money

4.7

0.2

4.5

What users say about Trengo's value for money

Read all reviews

I like the company and it's staff, very smart people with a sense of humor, great to work with.

Md

Martijn d.

Everthing in one place with an interface that works like a charm and looks good too.

TS

Tim S.

Categories in common

Features

Total

52

98

68

features in common

52

features in common

Froged's unique features

Drag & Drop
Widgets
Campaign Management
Activity Tracking

LiveChat's unique features

Email Templates
Cataloging/Categorization
Request Escalation
Visual Analytics

Pricing

Starting from

€79/month

Value for money

4.9

0.4

4.5

What users say about Froged's value for money

Read all reviews

The experience so far is great. They are constantly improving the tools and have great support.

JD

Josías D.

I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.

Timothy M.

Categories in common

Features

Total

36

41

68

features in common

36

features in common

Social Intents' unique features

Activity Tracking
Real Time Reporting
Customer Segmentation
Customizable Forms

LiveChat's unique features

Support Ticket Tracking
Tagging
Macros/Templated Responses
Real-Time Chat

Categories in common

Features

Total

29

55

68

features in common

29

features in common

HelpDesk's unique features

Workflow Configuration
Issue Auditing
Commenting/Notes
Issue Tracking

LiveChat's unique features

Screen Sharing
Knowledge Base Management
Real Time Notifications
Request Escalation

Pricing

Starting from

$29/month

Value for money

4.3

0.2

4.5

What users say about HelpDesk's value for money

Read all reviews

There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal.

NN

Nandy N.

I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business.

Vanessa D.

Categories in common

Features

Total

49

225

68

features in common

49

features in common

EngageBay's unique features

Workflow Management
Proposal Management
Referral Tracking
Lead Capture

LiveChat's unique features

Multi-Language
Chat/Messaging
Surveys & Feedback
Knowledge Management

Pricing

Starting from

$10.79/month

Value for money

4.8

0.3

4.5

What users say about EngageBay's value for money

Read all reviews

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Categories in common

Features

Total

11

25

68

features in common

11

features in common

Zoho Assist's unique features

SSL Security
Session Recording
Multiple User Accounts
Remote Access/Control

LiveChat's unique features

Customer History
Geotargeting
IT Asset Management
Single Sign On

Pricing

Starting from

$10/month

Value for money

4.7

0.2

4.5

What users say about Zoho Assist's value for money

Read all reviews

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.

Michael R.

Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.

vJ

vijya J.

Categories in common

Customer Service

Features

Total

35

58

68

features in common

35

features in common

Genesys DX's unique features

Automated Responses
Language Detection
Speech Recognition
Chatbot

LiveChat's unique features

File Transfer
Real-time Consumer-facing Chat
FAQ
Interaction Tracking

Pricing

Starting from

$0.01

Value for money

4.6

0.1

4.5

What users say about Genesys DX's value for money

Read all reviews

NanoRep is the next innovative best solution for all kind of businesses such as ecommerce sites or web service ones for customer service and support.

E

Emma

The ease with which this tool can be used is really cool. Also, it is an effective tool as it captures as much information as it can in each of the transaction handled through this.

Sheik Mohamed S.

Categories in common

Features

Total

60

193

68

features in common

60

features in common

User.com's unique features

Mass Texting
Blended Call Center
Web Notifications
Predictive Analytics

LiveChat's unique features

File Management
FAQ
Screen Sharing
IT Asset Management

Pricing

Value for money

4.6

0.1

4.5

What users say about User.com's value for money

Read all reviews

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.

Izabela H.

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

Categories in common

Features

Total

12

35

68

features in common

12

features in common

Verascape's unique features

Computer Telephony Integration
Outbound Call Center
Inbound Call Center
Survey/Poll Management

LiveChat's unique features

Collaboration Tools
File Management
Website Visitor Tracking
Proactive Chat

Categories in common

Customer Service

Features

Total

38

83

68

features in common

38

features in common

elevio's unique features

Self-Learning
Data Import/Export
WYSIWYG Editor
Sentiment Analysis

LiveChat's unique features

Real Time Monitoring
Screen Sharing
Real Time Analytics
Macros/Templated Responses

Pricing

Starting from

$79/month

Value for money

4.6

0.1

4.5

What users say about elevio's value for money

Read all reviews

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

Tv

Tony v.

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

CT

Claire T.

Categories in common

Features

Total

39

75

68

features in common

39

features in common

Kayako's unique features

Availability Management
Virtual Assistant
Website Integration
Appointment Management

LiveChat's unique features

Cataloging/Categorization
IT Asset Management
Proactive Chat
Macros/Templated Responses

Pricing

Starting from

$15/month

Value for money

3.8

0.7

4.5

What users say about Kayako's value for money

Read all reviews

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.

Samir H.

Categories in common

Features

Total

42

102

68

features in common

42

features in common

TeamSupport's unique features

Corrective and Preventive Actions (CAPA)
Forms Management
Widgets
Issue Scheduling

LiveChat's unique features

Real-time Consumer-facing Chat
Geotargeting
File Sharing
Customer Support

Pricing

Starting from

$49/month

Value for money

4.4

0.1

4.5

LiveChat Alternatives & Competitors

Top 10 free alternatives

Smartsupp

Tidio

HelpOnClick

ProProfs Chat

LiveHelpNow

LiveAgent

HelpCrunch

Zendesk

Smith.ai

HubSpot Service Hub

Avochato

Zoho Desk

ClickDesk

Comm100 Live Chat

Gorgias

Intercom

Acquire

Salesforce Service Cloud

Vision Helpdesk

Userlike

HappyFox Chat

Freshdesk

Chaport

Front

Paldesk

SnapCall

Trengo

Froged

Social Intents

HelpDesk

EngageBay

Zoho Assist

Genesys DX

User.com

Verascape

elevio

Kayako

TeamSupport