This is your compare tray

Apps you want to compare will be listed here. Launch a head to head comparison at any time.

LiveChat Logo
LiveChat

Premium Customer Service Software for Live Chat & Help Desk

visit website

LiveChat Alternatives & Competitors

Filter results

Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Smartsupp logo

Smartsupp

4.7
(260)

Smartsupp – live chat, chatbots, video recordings

Features

Total

Smartsupp logo
LiveChat logo

26

26

68

features in common

26

features in common

Smartsupp logo

Smartsupp's unique features

  • No unique features

LiveChat logo

LiveChat's unique features

  • File Management

  • Auto-Responders

  • Knowledge Base Management

  • Real Time Notifications

Pricing

Starting from

$22.5/month

Value for money

Smartsupp logo
4.5
LiveChat logo
4.5

What users say about Smartsupp's value for money

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.

HT

Hynek T.

I've had problems with the mobile app. Conversations were not popping and I was losing chats.

CU

Carlos U.

Categories in common

Tidio logo

Tidio

4.8
(233)

Communicator for businesses. live chat, messenger and email

Features

Total

Tidio logo
LiveChat logo

29

49

68

features in common

29

features in common

Tidio logo

Tidio's unique features

  • Chatbot

  • Augmented Analytics

  • Customer Experience Management

  • Widgets

LiveChat logo

LiveChat's unique features

  • Email Response Control

  • Reporting & Statistics

  • Knowledge Base Management

  • File Management

Pricing

Starting from

$16/year

Value for money

Tidio logo
4.7

0.2

LiveChat logo
4.5

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

NY

Nick Y.

So far, really good experience - contacted customer support and they were friendly and helpful.

CC

Chris C.

Categories in common

HelpOnClick logo

HelpOnClick

4.6
(11)

Live Chat Software and Virtual agent for SMBs

Features

Total

HelpOnClick logo
LiveChat logo

32

36

68

features in common

32

features in common

HelpOnClick logo

HelpOnClick's unique features

  • Engagement Tracking

  • Service Level Agreement (SLA) Management

  • Virtual Assistant

  • Customizable Fields

LiveChat logo

LiveChat's unique features

  • Customer Database

  • Reporting & Statistics

  • Real Time Notifications

  • Event Triggered Actions

Pricing

Starting from

$7.2/month

Value for money

HelpOnClick logo
4.6

0.1

LiveChat logo
4.5

What users say about HelpOnClick's value for money

Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart.

NL

Nancy L.

As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers.

AR

Anonymous Reviewer

ProProfs Chat logo

ProProfs Chat

4.8
(53)

Live chat software for websites

Features

Total

ProProfs Chat logo
LiveChat logo

24

29

68

features in common

24

features in common

ProProfs Chat logo

ProProfs Chat's unique features

  • Pre-built Templates

  • Text Editing

  • Data Import/Export

  • Dashboard

LiveChat logo

LiveChat's unique features

  • File Transfer

  • Feedback Management

  • Customizable Templates

  • Knowledge Base Management

Pricing

Starting from

$9/month

Value for money

ProProfs Chat logo
4.6

0.1

LiveChat logo
4.5

What users say about ProProfs Chat's value for money

The software is definitely likable since it is fast, responsive, offers exactly what we need in terms of features and builds an awesome experience for our tools.
AvatarImg

Anji R.

Though Others are also good, Live2Support has its name because of vigorous software, low price and consistently outstanding performance.

R

Rosalie

LiveHelpNow logo

LiveHelpNow

4.6
(73)

Help desk and live chat solution for customer service

Features

Total

LiveHelpNow logo
LiveChat logo

51

74

68

features in common

51

features in common

LiveHelpNow logo

LiveHelpNow's unique features

  • Workflow Configuration

  • Multi-Channel Management

  • SMS Messaging

  • Voice Mail

LiveChat logo

LiveChat's unique features

  • Real Time Analytics

  • Customer Surveys

  • Request Escalation

  • File Management

Pricing

Starting from

$21/month

Value for money

LiveHelpNow logo
4.7

0.2

LiveChat logo
4.5

What users say about LiveHelpNow's value for money

Customer service is outstanding. Any time I have needed their assistance, they have been great.

JA

Joe A.

I am feeling very confident taking Live Help Now to my boss for consideration. I feel it will be a great tool in reaching my customers since with my business there are usually a lot of questions.

AG

Ashley G.

LiveAgent logo

LiveAgent

4.7
(1.1K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
LiveChat logo

58

168

68

features in common

58

features in common

LiveAgent logo

LiveAgent's unique features

  • Personalization

  • Full Text Search

  • Customer Social Profiles

  • Customer Experience Management

LiveChat logo

LiveChat's unique features

  • File Transfer

  • Search/Filter

  • FAQ

  • Email Response Control

Pricing

Starting from

$15/month

Value for money

LiveAgent logo
4.7

0.2

LiveChat logo
4.5

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.

RP

Rafael P.

Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
AvatarImg

Matthew J.

HelpCrunch logo

HelpCrunch

4.8
(175)

Customer Communication tool for Support, Marketing & Sales

Features

Total

HelpCrunch logo
LiveChat logo

52

75

68

features in common

52

features in common

HelpCrunch logo

HelpCrunch's unique features

  • Appointment Management

  • Customer Segmentation

  • Email Alerts

  • Data Import/Export

LiveChat logo

LiveChat's unique features

  • Customer Support

  • Customer Surveys

  • File Management

  • Visual Analytics

Pricing

Starting from

$15/month

Value for money

HelpCrunch logo
4.8

0.3

LiveChat logo
4.5

What users say about HelpCrunch's value for money

This covers most of the things we want and are happy that there is a value-based tool like this without the bloat of other tools.

LS

Lewis S.

The price is great considering the features that it have. The support team is amazing.
AvatarImg

Roberto C.

Zendesk logo

Zendesk

4.4
(2.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk logo
LiveChat logo

58

179

68

features in common

58

features in common

Zendesk logo

Zendesk's unique features

  • Commenting/Notes

  • Computer Telephony Integration

  • Customizable Forms

  • Trend Analysis

LiveChat logo

LiveChat's unique features

  • Request Escalation

  • Email Response Control

  • IT Asset Management

  • File Transfer

Pricing

Starting from

$19/month

Value for money

Zendesk logo
4.1

0.4

LiveChat logo
4.5

What users say about Zendesk's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.

SB

Sophia B.

This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.

LR

Laura R.

Smith.ai logo

Smith.ai

4.9
(26)

Smith.ai Live Chat & AI Chatbot is the superior 24/7 service

Features

Total

Smith.ai logo
LiveChat logo

39

109

68

features in common

39

features in common

Smith.ai logo

Smith.ai's unique features

  • Workflow Management

  • Query Suggestions

  • Customizable Forms

  • SMS Messaging

LiveChat logo

LiveChat's unique features

  • Customer Service Analytics

  • Screen Sharing

  • Queue Management

  • Macros/Templated Responses

Pricing

Starting from

$140/month

Value for money

Smith.ai logo
4.9

0.4

LiveChat logo
4.5

What users say about Smith.ai's value for money

My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.

MJ

Maria J.

I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them.

SG

Sara G.

Categories in common

HubSpot Service Hub logo

HubSpot Service Hub

4.4
(122)

Cloud-based customer service solution for firms of all sizes

Features

Total

HubSpot Service Hub logo
LiveChat logo

50

91

68

features in common

50

features in common

HubSpot Service Hub logo

HubSpot Service Hub's unique features

  • Pipeline Management

  • Calendar Management

  • NPS of Customers

  • Prioritization

LiveChat logo

LiveChat's unique features

  • Customer Support

  • IT Asset Management

  • File Transfer

  • Email Response Control

Pricing

Starting from

$45/month

Value for money

HubSpot Service Hub logo
4.2

0.3

LiveChat logo
4.5

What users say about HubSpot Service Hub's value for money

The best tool for a greater workflow, you can do everything you need to give the best elements for your clients.

NB

Nicholas B.

I also love the ability to house all of our self-serve information and FAQs in the Knowledge Base. This is the perfect way to link customers to an article that can help them quickly.

AP

Andraea P.

Avochato logo

Avochato

4.7
(129)

SMS texting and live chat for sales, support & ops teams

Features

Total

Avochato logo
LiveChat logo

35

102

68

features in common

35

features in common

Avochato logo

Avochato's unique features

  • Campaign Management

  • Issue Tracking

  • Quotes/Estimates

  • Template Management

LiveChat logo

LiveChat's unique features

  • Geotargeting

  • Customer Service Analytics

  • FAQ

  • Single Sign On

Pricing

Value for money

Avochato logo
4.6

0.1

LiveChat logo
4.5

What users say about Avochato's value for money

I looked at a bunch of other services like this but this was the best. The interface is very easy to use and it functions flawlessly.

nb

nirav b.

I liked it being user friendly and that it meets the demands for our company. I like how Avochato is willing to work with us to make it better and more personalized for our type of business.

AR

Anonymous Reviewer

Zoho Desk logo

Zoho Desk

4.5
(1.7K)

Cloud-based help desk platform

Features

Total

Zoho Desk logo
LiveChat logo

54

143

68

features in common

54

features in common

Zoho Desk logo

Zoho Desk's unique features

  • Widgets

  • Outbound Call Center

  • Remote Access/Control

  • Virtual Assistant

LiveChat logo

LiveChat's unique features

  • IT Asset Management

  • FAQ

  • File Management

  • Customer Service Analytics

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5
LiveChat logo
4.5

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
AvatarImg

Kassy C.

Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.

KB

Keith B.

ClickDesk logo

ClickDesk

3.6
(19)

Live chat for customer support

Features

Total

ClickDesk logo
LiveChat logo

27

43

68

features in common

27

features in common

ClickDesk logo

ClickDesk's unique features

  • Data Import/Export

  • Computer Telephony Integration

  • Real Time Data

  • Employee Management

LiveChat logo

LiveChat's unique features

  • File Management

  • Customer History

  • Reporting & Statistics

  • Knowledge Base Management

Pricing

Starting from

$14.99/month

Value for money

ClickDesk logo
3.4

1.1

LiveChat logo
4.5

What users say about ClickDesk's value for money

Undoubtedly the best company in the field of help desks, is responsible for taking care of the customer and give it to him in a practical and simple way.
AvatarImg

Luisana P.

If you want a reliable and easy-setup live chat software, you have to give a chance to ClickDesk. It's a very good option in the market, and easy to adapt to your front-end theme.

SJ

Shari J.

Features

Total

Comm100 Live Chat logo
LiveChat logo

47

75

68

features in common

47

features in common

Comm100 Live Chat logo

Comm100 Live Chat's unique features

  • Video Chat

  • Electronic Signature

  • @mentions

  • Two-Way Audio & Video

LiveChat logo

LiveChat's unique features

  • Macros/Templated Responses

  • Multi-Language

  • Automated Routing

  • Real-Time Chat

Pricing

Starting from

$29/month

Value for money

Comm100 Live Chat logo
4.4

0.1

LiveChat logo
4.5

What users say about Comm100 Live Chat's value for money

We enjoy the fact that this software is easy to use and the features are robust. Good API access also helps us to integrate with our current software.

BL

Brian L.

Comm100 is one of the best LiveChat tools, it's stable and reliable and easy to use both for the agents and customers.

TM

Terry M.

Categories in common

Gorgias logo

Gorgias

4.7
(90)

Help desk and customer service solution

Features

Total

Gorgias logo
LiveChat logo

40

55

68

features in common

40

features in common

Gorgias logo

Gorgias' unique features

  • Survey/Poll Management

  • Issue Tracking

  • @mentions

  • Workflow Configuration

LiveChat logo

LiveChat's unique features

  • Knowledge Management

  • IT Asset Management

  • Real Time Analytics

  • Event Triggered Actions

Pricing

Starting from

$60/month

Value for money

Gorgias logo
4.5
LiveChat logo
4.5

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.

AM

Adrienne M.

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

EE

Erin E.

Intercom logo

Intercom

4.5
(827)

The #1-rated Business Messenger for customer relationships.

Features

Total

Intercom logo
LiveChat logo

44

95

68

features in common

44

features in common

Intercom logo

Intercom's unique features

  • Customizable CTAs

  • Process/Workflow Automation

  • Query Suggestions

  • Campaign Management

LiveChat logo

LiveChat's unique features

  • Support Ticket Tracking

  • File Management

  • FAQ

  • Single Sign On

Pricing

Starting from

$38/month

Value for money

Intercom logo
4.0

0.5

LiveChat logo
4.5

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
AvatarImg

Aleksandr S.

Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
AvatarImg

Anna K.

Acquire logo

Acquire

5.0
(20)

Multi-channel Customer Communication Platform

Features

Total

Acquire logo
LiveChat logo

41

60

68

features in common

41

features in common

Acquire logo

Acquire's unique features

  • Rules-Based Workflow

  • Alerts/Notifications

  • Engagement Tracking

  • Customer Engagement

LiveChat logo

LiveChat's unique features

  • Email Templates

  • Help Desk Management

  • Search/Filter

  • Real Time Analytics

Salesforce Service Cloud logo

Salesforce Service Cloud

4.4
(563)

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
LiveChat logo

52

168

68

features in common

52

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud's unique features

  • Caller ID

  • Manual Dialer

  • Blended Call Center

  • Permit Issuance

LiveChat logo

LiveChat's unique features

  • Customer Support

  • Customer Surveys

  • File Management

  • Visual Analytics

Pricing

Value for money

Salesforce Service Cloud logo
4.1

0.4

LiveChat logo
4.5

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
AvatarImg

Claire B.

Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.

CM

Christopher M.

Vision Helpdesk logo

Vision Helpdesk

4.7
(31)

Help Desk, Live Chat Software, and ITSM / ITIL Service Desk

Features

Total

Vision Helpdesk logo
LiveChat logo

50

101

68

features in common

50

features in common

Vision Helpdesk logo

Vision Helpdesk's unique features

  • Customizable Reports

  • Progress Tracking

  • Widgets

  • Issue Scheduling

LiveChat logo

LiveChat's unique features

  • Communication Management

  • Email Response Control

  • Screen Sharing

  • FAQ

Pricing

Starting from

$8/month

Value for money

Vision Helpdesk logo
4.5
LiveChat logo
4.5

What users say about Vision Helpdesk's value for money

What I like about Vision Helpdesk is that it is organized and easy to manage. It is also very user-friendly and we had really good responses from our clients.

HP

Hafifah P.

The SLA management is fantastic and lets you build nested levels of support to ensure we know only meet our SLA’s. Vision Helpdesk is the best product on the market helpdesk system.

PB

Pavel B.

Userlike logo

Userlike

4.6
(635)

Live chat and customer messaging for businesses of all sizes

Features

Total

Userlike logo
LiveChat logo

43

68

68

features in common

43

features in common

Userlike logo

Userlike's unique features

  • Alerts/Notifications

  • SMS Messaging

  • Negative Feedback Management

  • Video Support

LiveChat logo

LiveChat's unique features

  • Event Triggered Actions

  • Request Escalation

  • Automated Routing

  • FAQ

Pricing

Starting from

100/month

Value for money

Userlike logo
4.4

0.1

LiveChat logo
4.5

What users say about Userlike's value for money

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.

JT

Jose T.

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.
AvatarImg

Christoph H.

HappyFox Chat logo

HappyFox Chat

4.6
(18)

Premium live chat software

Features

Total

HappyFox Chat logo
LiveChat logo

17

22

68

features in common

17

features in common

HappyFox Chat logo

HappyFox Chat's unique features

  • Real Time Reporting

  • SMS Messaging

  • Alerts/Notifications

  • Website Integration

LiveChat logo

LiveChat's unique features

  • Screen Sharing

  • Support Ticket Management

  • Customer Support

  • CRM

Pricing

Starting from

$29.99/month

Value for money

HappyFox Chat logo
4.5
LiveChat logo
4.5

What users say about HappyFox Chat's value for money

HappyFox has been easy to integrate into our services, the agents prefer its versatility to the old platform we are using and the ability to have unlimited agents is a lifesaver for us.

NC

Nicola C.

I use this software daily on my WooCommerce website. What I like the most is the ease of use and the very comprehensive integration that is allowed with WooCommerce.
AvatarImg

Arnaud D.

Categories in common

Freshdesk logo

Freshdesk

4.5
(2.4K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
LiveChat logo

46

121

68

features in common

46

features in common

Freshdesk logo

Freshdesk's unique features

  • Summary Reports

  • Scheduling

  • Drag & Drop

  • Customer Experience Management

LiveChat logo

LiveChat's unique features

  • Proactive Chat

  • Visual Analytics

  • Offline Form

  • Email Response Control

Pricing

Starting from

$18/month

Value for money

Freshdesk logo
4.4

0.1

LiveChat logo
4.5

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.

AR

Anonymous Reviewer

It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.

KA

Kemal A.

Chaport logo

Chaport

4.8
(49)

Multi-channel live chat and chatbot software for business

Features

Total

Chaport logo
LiveChat logo

27

33

68

features in common

27

features in common

Chaport logo

Chaport's unique features

  • Pre-Configured Bot

  • Natural Language Processing

  • Chat Transcript

  • AI/Machine Learning

LiveChat logo

LiveChat's unique features

  • Visual Analytics

  • Collaboration Tools

  • Customizable Templates

  • Access Controls/Permissions

Pricing

Starting from

$15/month

Value for money

Chaport logo
4.9

0.4

LiveChat logo
4.5

What users say about Chaport's value for money

It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.

LT

Lourdes T.

I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.
AvatarImg

Alyssa B.

Categories in common

Front logo

Front

4.5
(221)

Where 7500+ companies build strong customer relationships;

Features

Total

Front logo
LiveChat logo

43

126

68

features in common

43

features in common

Front logo

Front's unique features

  • Monitoring

  • Team Chat

  • Calendar/Reminder System

  • Quality Assurance

LiveChat logo

LiveChat's unique features

  • Transfers/Routing

  • File Transfer

  • Multi-Language

  • FAQ

Pricing

Starting from

$19/month

Value for money

Front logo
4.1

0.4

LiveChat logo
4.5

What users say about Front's value for money

It can be super helpful to better communication within your org and connecting other forms of communication like Facebook chat.

AR

Anonymous Reviewer

Support team really does an incredible job at providing super helpful information quickly and kindly. Their self-support documentation is also wonderful.

NB

Nick B.

Paldesk  logo

Paldesk

4.8
(10)

Live chat & omni-channel helpdesk software

Features

Total

Paldesk  logo
LiveChat logo

36

42

68

features in common

36

features in common

Paldesk  logo

Paldesk 's unique features

  • Document Storage

  • Virtual Assistant

  • Prioritization

  • Monitoring

LiveChat logo

LiveChat's unique features

  • Knowledge Management

  • Tagging

  • Single Sign On

  • Visual Analytics

Pricing

Starting from

$9/month

Value for money

Paldesk  logo
5.0

0.5

LiveChat logo
4.5

What users say about Paldesk 's value for money

It has been a good experience and has been a good solution for us to offer better support to our customers.
AvatarImg

Scott L.

Chat looks really good on a website, and response time is great. Integration of different channels is great too.

AR

Anonymous Reviewer

SnapCall logo

SnapCall

4.8
(5)

Video, Voice calls and Screen Sharing inside the chat.

Features

Total

SnapCall logo
LiveChat logo

11

29

68

features in common

11

features in common

SnapCall logo

SnapCall's unique features

  • Customer Experience Management

  • Call Monitoring

  • Customer Engagement

  • Video Support

LiveChat logo

LiveChat's unique features

  • Tagging

  • File Transfer

  • API

  • Search/Filter

Trengo logo

Trengo

4.7
(18)

Collaborative inbox for all communication channels.

Features

Total

Trengo logo
LiveChat logo

42

65

68

features in common

42

features in common

Trengo logo

Trengo's unique features

  • Call Recording

  • Customizable Fields

  • Data Import/Export

  • @mentions

LiveChat logo

LiveChat's unique features

  • Email Templates

  • Geotargeting

  • FAQ

  • Customer Support

Pricing

Starting from

15/month

Value for money

Trengo logo
4.7

0.2

LiveChat logo
4.5

What users say about Trengo's value for money

I like the company and it's staff, very smart people with a sense of humor, great to work with.

Md

Martijn d.

Everthing in one place with an interface that works like a charm and looks good too.

TS

Tim S.

Froged logo

Froged

4.7
(40)

THE one tool for onboarding, engagement & customer support

Features

Total

Froged logo
LiveChat logo

52

98

68

features in common

52

features in common

Froged logo

Froged's unique features

  • Drag & Drop

  • Widgets

  • Campaign Management

  • Activity Tracking

LiveChat logo

LiveChat's unique features

  • Email Templates

  • Cataloging/Categorization

  • Request Escalation

  • Visual Analytics

Pricing

Starting from

79/month

Value for money

Froged logo
4.9

0.4

LiveChat logo
4.5

What users say about Froged's value for money

The experience so far is great. They are constantly improving the tools and have great support.

JD

Josías D.

I love the user interface, the ability to see live users and be able to chat with them too. I love the overall feel and support is also amazing.
AvatarImg

Timothy M.

Social Intents logo

Social Intents

5.0
(6)

Web-based live chat software for Microsoft Teams and Slack

Features

Total

Social Intents logo
LiveChat logo

36

41

68

features in common

36

features in common

Social Intents logo

Social Intents' unique features

  • Activity Tracking

  • Real Time Reporting

  • Customer Segmentation

  • Customizable Forms

LiveChat logo

LiveChat's unique features

  • Support Ticket Tracking

  • Tagging

  • Macros/Templated Responses

  • Real-Time Chat

Categories in common

HelpDesk logo

HelpDesk

4.5
(36)

Ticketing software for effortless customer support

Features

Total

HelpDesk logo
LiveChat logo

29

55

68

features in common

29

features in common

HelpDesk logo

HelpDesk's unique features

  • Workflow Configuration

  • Issue Auditing

  • Commenting/Notes

  • Issue Tracking

LiveChat logo

LiveChat's unique features

  • Screen Sharing

  • Knowledge Base Management

  • Real Time Notifications

  • Request Escalation

Pricing

Starting from

$29/month

Value for money

HelpDesk logo
4.3

0.2

LiveChat logo
4.5

What users say about HelpDesk's value for money

There is an obvious lack of control over training, nuances can be lost. Customers may find it too impersonal.

NN

Nandy N.

I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business.
AvatarImg

Vanessa D.

Categories in common

EngageBay logo

EngageBay

4.6
(232)

Integrated sales & marketing software for growing teams

Features

Total

EngageBay logo
LiveChat logo

49

225

68

features in common

49

features in common

EngageBay logo

EngageBay's unique features

  • Workflow Management

  • Proposal Management

  • Referral Tracking

  • Lead Capture

LiveChat logo

LiveChat's unique features

  • Multi-Language

  • Chat/Messaging

  • Surveys & Feedback

  • Knowledge Management

Pricing

Starting from

$10.79/month

Value for money

EngageBay logo
4.8

0.3

LiveChat logo
4.5

What users say about EngageBay's value for money

Easy to use email marketing platform. The best part is you have all the powerful tools like landing pages, autoresponders, email broadcast, sequences even in the free.

SK

Sudip K.

Got the hang of EngageBay in a matter of hours due to its ease of use and excellent customer support. Any question is answered in a matter of seconds.

CV

Carlos V.

Zoho Assist logo

Zoho Assist

4.6
(619)

Instant Remote Support. Unattended Remote Access.

Features

Total

Zoho Assist logo
LiveChat logo

11

25

68

features in common

11

features in common

Zoho Assist logo

Zoho Assist's unique features

  • SSL Security

  • Session Recording

  • Multiple User Accounts

  • Remote Access/Control

LiveChat logo

LiveChat's unique features

  • Customer History

  • Geotargeting

  • IT Asset Management

  • Single Sign On

Pricing

Starting from

$10/month

Value for money

Zoho Assist logo
4.7

0.2

LiveChat logo
4.5

What users say about Zoho Assist's value for money

It can have a habit of not connecting correctly and just gets stuck in a spin and you have to start the session again which can be a little annoying.
AvatarImg

Michael R.

Its easy and cost effective. Most of executive willing to help more than to sale a product, its win win to customer and solution provider.

vJ

vijya J.

Categories in common

Genesys DX logo

Genesys DX

4.4
(26)

AI-powered customer engagement platform

Features

Total

Genesys DX logo
LiveChat logo

35

58

68

features in common

35

features in common

Genesys DX logo

Genesys DX's unique features

  • Automated Responses

  • Language Detection

  • Speech Recognition

  • Chatbot

LiveChat logo

LiveChat's unique features

  • File Transfer

  • Real-time Consumer-facing Chat

  • FAQ

  • Interaction Tracking

Pricing

Starting from

$0.01

Value for money

Genesys DX logo
4.6

0.1

LiveChat logo
4.5

What users say about Genesys DX's value for money

NanoRep is the next innovative best solution for all kind of businesses such as ecommerce sites or web service ones for customer service and support.

E

Emma

The ease with which this tool can be used is really cool. Also, it is an effective tool as it captures as much information as it can in each of the transaction handled through this.
AvatarImg

Sheik Mohamed S.

User.com logo

User.com

4.7
(33)

The engine of growth. An all in one solution for user data.

Features

Total

User.com logo
LiveChat logo

60

193

68

features in common

60

features in common

User.com logo

User.com's unique features

  • Mass Texting

  • Blended Call Center

  • Web Notifications

  • Predictive Analytics

LiveChat logo

LiveChat's unique features

  • File Management

  • FAQ

  • Screen Sharing

  • IT Asset Management

Pricing

Value for money

User.com logo
4.6

0.1

LiveChat logo
4.5

What users say about User.com's value for money

I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use.
AvatarImg

Izabela H.

I really liked how fresh and inviting their design is. Their onboarding experience is very nice and set you up to start taking advantage of the platform rather quickly.

AR

Anonymous Reviewer

Verascape logo

Verascape

(0)

Customer service and order tracking solution for businesses

Features

Total

Verascape logo
LiveChat logo

12

35

68

features in common

12

features in common

Verascape logo

Verascape's unique features

  • Computer Telephony Integration

  • Outbound Call Center

  • Inbound Call Center

  • Survey/Poll Management

LiveChat logo

LiveChat's unique features

  • Collaboration Tools

  • File Management

  • Website Visitor Tracking

  • Proactive Chat

Categories in common

elevio logo

elevio

4.7
(29)

Self-service support & customer education platform

Features

Total

elevio logo
LiveChat logo

38

83

68

features in common

38

features in common

elevio logo

elevio's unique features

  • Self-Learning

  • Data Import/Export

  • WYSIWYG Editor

  • Sentiment Analysis

LiveChat logo

LiveChat's unique features

  • Real Time Monitoring

  • Screen Sharing

  • Real Time Analytics

  • Macros/Templated Responses

Pricing

Starting from

$79/month

Value for money

elevio logo
4.6

0.1

LiveChat logo
4.5

What users say about elevio's value for money

Overall we are very happy with how Elevio is integrated into our platform and helps us prevent questions and be proactive with supporting our clients. Especially with how easy it is to configure.

Tv

Tony v.

Working with the Elev.io team has been great. They are responsive, but more than that, extremely helpful if we hit any issues or questions.

CT

Claire T.

Kayako logo

Kayako

4.0
(161)

Unified customer service platform

Features

Total

Kayako logo
LiveChat logo

39

75

68

features in common

39

features in common

Kayako logo

Kayako's unique features

  • Availability Management

  • Virtual Assistant

  • Website Integration

  • Appointment Management

LiveChat logo

LiveChat's unique features

  • Cataloging/Categorization

  • IT Asset Management

  • Proactive Chat

  • Macros/Templated Responses

Pricing

Starting from

$15/month

Value for money

Kayako logo
3.8

0.7

LiveChat logo
4.5

What users say about Kayako's value for money

Control of the conversations with my costumers, insights of what they need (What kind of doubts they have), a nice support that helps me with the configuration, a beautiful landpage for my articles.
AvatarImg

Mirele K.

I really like the clean and simple interface. Its a pleasure to use and looks really nice on a mretina screen.
AvatarImg

Samir H.

TeamSupport logo

TeamSupport

4.5
(806)

B2B Customer Support Software

Features

Total

TeamSupport logo
LiveChat logo

42

102

68

features in common

42

features in common

TeamSupport logo

TeamSupport's unique features

  • Corrective and Preventive Actions (CAPA)

  • Forms Management

  • Widgets

  • Issue Scheduling

LiveChat logo

LiveChat's unique features

  • Real-time Consumer-facing Chat

  • Geotargeting

  • File Sharing

  • Customer Support

Pricing

Starting from

$49/month

Value for money

TeamSupport logo
4.4

0.1

LiveChat logo
4.5