App comparison

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LiveChat Logo

Customer service software that boosts online sales.

Last updated: February 2025

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LiveChat Alternatives & Competitors

Top 3 free alternatives

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zendesk Suite logo

Service-first CRM company that builds support & sales tools

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Features

Total

Zendesk Suite logo
LiveChat logo

52

179

57

features in common

52

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(4K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Real-Time Reporting

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.3

LiveChat logo
4.5

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
LiveAgent logo

Web-based help desk so customer service agents

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Features

Total

LiveAgent logo
LiveChat logo

55

188

57

features in common

55

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.6K)

Top features

  • Real-Time Monitoring

    5.0

  • Routing

    5.0

  • Email Templates

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Real-Time Reporting

    5.0

Pricing

Starting from

$19/month

Value for money

LiveAgent logo
4.7

0.2

LiveChat logo
4.5

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Gorgias logo

Help desk and customer service solution

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Features

Total

Gorgias logo
LiveChat logo

34

49

57

features in common

34

features in common

Gorgias logo

Gorgias user ratings

Functionality

4.5
(121)

Top features

  • Feedback Management

    5.0

  • Transfers/Routing

    5.0

  • Tagging

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Real-Time Reporting

    5.0

Pricing

Starting from

$60/month

Value for money

Gorgias logo
4.5
LiveChat logo
4.5

What users say about Gorgias' value for money

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.
Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them.
Zoho Desk logo

Customer service software for businesses of all sizes

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Features

Total

Zoho Desk logo
LiveChat logo

53

158

57

features in common

53

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • SMS Messaging

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Real-Time Reporting

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5
LiveChat logo
4.5

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Freshdesk logo

Online helpdesk system and customer service software

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Features

Total

Freshdesk logo
LiveChat logo

45

112

57

features in common

45

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.3K)

Top features

  • Problem Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Drag & Drop

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Real-Time Reporting

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.1

LiveChat logo
4.5

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.