App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

LiveChat Logo

LiveChat

4.6
(1.6K)

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Customer service software that boosts online sales.

(49)

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LiveChat Alternatives & Competitors

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Features


Pricing model


Devices supported


User rating


Organization types


Integrated with


Industry


Company size


Zendesk Suite logo
4.4
(3.8K)

Service-first CRM company that builds support & sales tools

Features

Total

Zendesk Suite logo
LiveChat logo

53

182

59

features in common

53

features in common

Zendesk Suite logo

Zendesk Suite user ratings

Functionality

4.4
(3.8K)

Top features

  • Audit Trail

    5.0

  • Customer Complaint Tracking

    5.0

  • Voice Mail

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$55/month

Value for money

Zendesk Suite logo
4.2

0.3

LiveChat logo
4.5

What users say about Zendesk Suite's value for money

I love that its very user friendly to use ad easy to manage tasks. I love the interface make it easy to get tickets handled and provide the best customer service for my job.
This was a much appreciated improvement. A great feature is that you can integrated with the big social media platforms like Twitter and Facebook to allow CC to responde quite quickly.
Freshdesk logo
4.5
(3.2K)

Online helpdesk system and customer service software

Features

Total

Freshdesk logo
LiveChat logo

46

115

59

features in common

46

features in common

Freshdesk logo

Freshdesk user ratings

Functionality

4.3
(3.2K)

Top features

  • Feedback Management

    5.0

  • Customer Complaint Tracking

    5.0

  • Widgets

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$15/month

Value for money

Freshdesk logo
4.4

0.1

LiveChat logo
4.5

What users say about Freshdesk's value for money

Freshdesk provides an unrivalled ability to stay on top of client support and issue management. This tool is so far the best in class at supporting our needs in supporting our client base.
It helps me solve customers' inquiry and the best benefit that comes from Freshdesk is it's free. Compared to other paid helpdesks, Freshdesk could still really be worth it.
LiveAgent logo
4.7
(1.5K)

Great customer service starts with better help desk software

Features

Total

LiveAgent logo
LiveChat logo

55

179

59

features in common

55

features in common

LiveAgent logo

LiveAgent user ratings

Functionality

4.6
(1.5K)

Top features

  • Email Templates

    5.0

  • Change Management

    5.0

  • Video Conferencing

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$9/month

Value for money

LiveAgent logo
4.7

0.2

LiveChat logo
4.5

What users say about LiveAgent's value for money

It's a powerful, elegant and quite complete helpdesk/live chat/ticket handling solution. It has a very complete free tier and powerful (if expensive for us) premium features.
Okay, but the UX is atrocious. Out of all the other helpdesk solutions I have used, LiveAgent is by far the most frustrating to set up and navigate.
Zoho Desk logo
4.5
(2.1K)

Superior customer service. Lasting experiences.

Features

Total

Zoho Desk logo
LiveChat logo

54

158

59

features in common

54

features in common

Zoho Desk logo

Zoho Desk user ratings

Functionality

4.5
(2.1K)

Top features

  • Customer History

    5.0

  • Workflow Configuration

    5.0

  • Appointment Management

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$14/month

Value for money

Zoho Desk logo
4.5
LiveChat logo
4.5

What users say about Zoho Desk's value for money

Previous to using Zoho, we were managing all our CS in our email inbox. Items were getting lost or forgotten about and it was driving me crazy.
Zoho Desk is a great addition to the Zoho Suite of products. We appreciate the great value offers in the entire suite.
Salesforce Service Cloud logo
4.4
(754)

Customer Service & Field Service Management Solutions

Features

Total

Salesforce Service Cloud logo
LiveChat logo

54

198

59

features in common

54

features in common

Salesforce Service Cloud logo

Salesforce Service Cloud user ratings

Functionality

4.4
(754)

Top features

  • Call Scripting

    5.0

  • File Sharing

    5.0

  • Lead Management

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$25/month

Value for money

Salesforce Service Cloud logo
4.2

0.3

LiveChat logo
4.5

What users say about Salesforce Service Cloud's value for money

The one disadvantage is that it's certainly not the easiest system to use, and there's no way the average Jo can set themselves up on it alone.
Great, easy to use software for start up to smaller type businesses who need an easy to use software that you do not have to spend a lot of time setting up and has a great easy to use interface.
Genesys Cloud CX logo
4.4
(228)

Software for faster, smarter, personal experiences

Features

Total

Genesys Cloud CX logo
LiveChat logo

54

151

59

features in common

54

features in common

Genesys Cloud CX logo

Genesys Cloud CX user ratings

Functionality

4.3
(228)

Top features

  • IVR/Voice Recognition

    5.0

  • Call Transfer

    5.0

  • Third-Party Integrations

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$75/month

Value for money

Genesys Cloud CX logo
4.1

0.4

LiveChat logo
4.5

What users say about Genesys Cloud CX's value for money

I'm happy to be using this product as it becomes better and will be a very strong product to beat in the future.
As in our Customer Service Center the biggest volume of users are the agents, the ease of use and friendly interface are one of the most important things for us.
Gorgias logo
4.7
(111)

Help desk and customer service solution

Features

Total

Gorgias logo
LiveChat logo

35

50

59

features in common

35

features in common

Gorgias logo

Gorgias user ratings

Functionality

4.5
(111)

Top features

  • Customer History

    5.0

  • Third-Party Integrations

    5.0

  • Transfers/Routing

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$60/month

Value for money

Gorgias logo
4.5
LiveChat logo
4.5

What users say about Gorgias' value for money

Overall fantastic, we were recommended Gorgias and the features did not disappoint. Besides the forwarding issue the rest of our discovery and onboarding process was pretty quick & seamless.
Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.
Text Request logo
4.6
(704)

Ignite customer engagement

Features

Total

Text Request logo
LiveChat logo

35

61

59

features in common

35

features in common

Text Request logo

Text Request user ratings

Functionality

4.4
(704)

Top features

  • Live Chat

    5.0

  • Campaign Scheduling

    5.0

  • Automated Responses

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$59/month

Value for money

Text Request logo
4.5
LiveChat logo
4.5

What users say about Text Request's value for money

One of the things I appreciate most about this software is the ease of use and the ability to quickly and efficiently engaged users.
Text Request gives us another quick, easy way to connect to our clients and gives them the ability to reach out to us any time of day. Their customer service is amazing.

Categories in common

Gladly logo
4.9
(123)

Gladly is a Cloud-based customer service platform

Features

Total

Gladly logo
LiveChat logo

32

81

59

features in common

32

features in common

Gladly logo

Gladly user ratings

Functionality

4.8
(123)

Top features

  • Voice Mail

    5.0

  • Text Analysis

    5.0

  • Issue Tracking

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$150/year

Value for money

Gladly logo
4.9

0.4

LiveChat logo
4.5

What users say about Gladly's value for money

The ability to have the customer as the focus and centralized around them is fantastic, it is the best system for customer support that I have used in 20 years.
Love how easy it is to help the customer in all forms of communication, everything being in one 🏼 place is beyond helpful. Not having to click through tabs is a life saver.
Tiledesk logo
4.5
(147)

Conversational Automation Made Easy

Features

Total

Tiledesk logo
LiveChat logo

52

102

59

features in common

52

features in common

Tiledesk logo

Tiledesk user ratings

Functionality

4.4
(147)

Top features

  • Lead Qualification

    5.0

  • Customer Support

    5.0

  • Visual Analytics

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

15/month

Value for money

Tiledesk logo
4.5
LiveChat logo
4.5

What users say about Tiledesk's value for money

The only thing I dislike about Tiledesk is the lag that can occur when using it. This can be frustrating when trying to get work done in a timely manner.
It really helps to keep our customers engaged and provides a great way to get help when needed. The help desk feature is also great.
Birdeye logo
4.7
(645)

#1 most trusted reputation and customer experience platform

Features

Total

Birdeye logo
LiveChat logo

44

136

59

features in common

44

features in common

Birdeye logo

Birdeye user ratings

Functionality

4.6
(645)

Top features

  • Support Ticket Management

    5.0

  • Proactive Chat

    5.0

  • Feedback Management

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$350/month

Value for money

Birdeye logo
4.5
LiveChat logo
4.5

What users say about Birdeye's value for money

I find that very helpful in knowing peoples interest in reviewing us. The customer service has always been helpful and very responsive.
We have seen such an phenomenal growth with our company. We have tripled our sales and are able to have our amazing clients leave amazing stories on their experience.

Categories in common

TeamSupport logo
4.5
(844)

The complete B2B solution for great customer support

Features

Total

TeamSupport logo
LiveChat logo

46

109

59

features in common

46

features in common

TeamSupport logo

TeamSupport user ratings

Functionality

4.3
(844)

Top features

  • Full Text Search

    5.0

  • Collaboration Tools

    5.0

  • Reporting & Statistics

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$49/month

Value for money

TeamSupport logo
4.4

0.1

LiveChat logo
4.5

What users say about TeamSupport's value for money

Very impressed with Customer Support, who were very responsive and obviously knew the product. As I work in Support, I appreciate this.
It's robust, has more features than almost anything in it's class, and the support team behind it is super friendly, and helpful. And they're based in Texas.
Tidio logo
4.7
(448)

Communicator for businesses. live chat, messenger and email

Features

Total

Tidio logo
LiveChat logo

46

95

59

features in common

46

features in common

Tidio logo

Tidio user ratings

Functionality

4.6
(448)

Top features

  • Real-time Conversations

    5.0

  • One-to-One Messaging

    5.0

  • Contextual Guidance

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$29/month

Value for money

Tidio logo
4.5
LiveChat logo
4.5

What users say about Tidio's value for money

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
So far, really good experience - contacted customer support and they were friendly and helpful.
Freshchat logo
4.1
(109)

Live Chat software for modern messaging

Features

Total

Freshchat logo
LiveChat logo

37

64

59

features in common

37

features in common

Freshchat logo

Freshchat user ratings

Functionality

4.0
(109)

Top features

  • Task Management

    5.0

  • SSL Security

    5.0

  • Remote Support

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$15/month

Value for money

Freshchat logo
4.0

0.5

LiveChat logo
4.5

What users say about Freshchat's value for money

I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements.
I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.
Drift logo
4.5
(198)

Live chat & in-app messaging for sales & marketing

Features

Total

Drift logo
LiveChat logo

45

153

59

features in common

45

features in common

Drift logo

Drift user ratings

Functionality

4.3
(198)

Top features

  • Contact Database

    5.0

  • Lead Capture

    5.0

  • Email Campaign Management

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Value for money

Drift logo
4.1

0.4

LiveChat logo
4.5

What users say about Drift's value for money

For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.
The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.

Categories in common

Acquire logo
5.0
(20)

Multi-channel Customer Communication Platform

Features

Total

Acquire logo
LiveChat logo

41

57

59

features in common

41

features in common

Acquire logo

Acquire user ratings

Functionality

5.0
(20)

Top features

  • Social Media Integration

    5.0

  • Self Service Portal

    5.0

  • Reporting/Analytics

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

HubSpot CRM logo
4.5
(4.1K)

Everything you need to sell in one integrated suite

Features

Total

HubSpot CRM logo
LiveChat logo

25

82

59

features in common

25

features in common

HubSpot CRM logo

HubSpot CRM user ratings

Functionality

4.4
(4.1K)

Top features

  • For Mac Devices

    5.0

  • Relationship Tracking

    5.0

  • For Financial Institutions

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$0

Value for money

HubSpot CRM logo
4.3

0.2

LiveChat logo
4.5

What users say about HubSpot CRM's value for money

The comprehensive database, the intuitive tools, the ease of deployment - all of these are appreciated about this product.
It is popular and used by a few other businesses that we know, so we considered it and the functionality is good.

Categories in common

Intercom logo
4.5
(1K)

Making internet business personal

Features

Total

Intercom logo
LiveChat logo

55

171

59

features in common

55

features in common

Intercom logo

Intercom user ratings

Functionality

4.4
(1K)

Top features

  • Message Personalization

    5.0

  • Lead Verification/Validation

    5.0

  • Interaction Tracking

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$39/month

Value for money

Intercom logo
4.0

0.5

LiveChat logo
4.5

What users say about Intercom's value for money

Embedded chats with history are quite nice, it has both the messages and notes left by the supporting team members to each other. Chat itself works quite good and overall thing of a good quality.
Intercom is overall a really good, professional product. They have great quality of support, good training material, and they still keep releasing.
REVE Chat logo
4.2
(16)

Smart AI-Powered Chatbot for Your Business

Features

Total

REVE Chat logo
LiveChat logo

47

78

59

features in common

47

features in common

REVE Chat logo

REVE Chat user ratings

Functionality

4.1
(16)

Top features

  • Transcripts/Chat History

    5.0

  • Reporting/Analytics

    5.0

  • Real-time Consumer-facing Chat

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$15/month

Value for money

REVE Chat logo
4.1

0.4

LiveChat logo
4.5

What users say about REVE Chat's value for money

REVE Chat is a great tool and is best way to offer a great customer service. The UI is clean and easy to use.
Just the perfect features you require in a live chat tool, straight to the point. Priced wisely at 12 USD per month, Customer support is awesome and they go extra mile to help you out.
Conversational Cloud logo
4.4
(39)

AI-Powered Chatbots, Messaging & Live Chat for Businesses

Features

Total

Conversational Cloud logo
LiveChat logo

41

64

59

features in common

41

features in common

Conversational Cloud logo

Conversational Cloud user ratings

Functionality

4.3
(39)

Unique features

  • Pre-Configured Bot

    N/A

  • Knowledge Management

    N/A

  • Alerts/Notifications

    N/A

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$1/month

Value for money

Conversational Cloud logo
4.2

0.3

LiveChat logo
4.5

What users say about Conversational Cloud's value for money

I love the ease and interface of this program. It’s very smooth for the most part and the stats provided are a fantastic tracking tool.
The customer support agents on LiveEngage is just an extra reason why I love this program , they are polite ,willing to help and are available at all times.

Categories in common

HubSpot Service Hub logo
4.5
(156)

Cloud-based customer service solution for firms of all sizes

Features

Total

HubSpot Service Hub logo
LiveChat logo

47

84

59

features in common

47

features in common

HubSpot Service Hub logo

HubSpot Service Hub user ratings

Functionality

4.1
(156)

Top features

  • Real-Time Notifications

    5.0

  • Performance Metrics

    5.0

  • Data Import/Export

    5.0

LiveChat logo

LiveChat user ratings

Functionality

4.5
(1.6K)

Top features

  • Real-Time Chat

    5.0

  • Visual Analytics

    5.0

  • Feedback Management

    5.0

Pricing

Starting from

$50/month

Value for money

HubSpot Service Hub logo
4.3

0.2

LiveChat logo
4.5

What users say about HubSpot Service Hub's value for money