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Premium Customer Service Software for Live Chat & Help Desk
Total
26
26
68
features in common
26
features in common
Smartsupp's unique features
No unique features
LiveChat's unique features
File Management
Auto-Responders
Knowledge Base Management
Real Time Notifications
Pricing
Starting from
$22.5/month
Value for money
What users say about Smartsupp's value for money
HT
Hynek T.
CU
Carlos U.
Categories in common
Total
29
49
68
features in common
29
features in common
Tidio's unique features
Chatbot
Augmented Analytics
Customer Experience Management
Widgets
LiveChat's unique features
Email Response Control
Reporting & Statistics
Knowledge Base Management
File Management
Pricing
Starting from
$16/year
Value for money
0.2
What users say about Tidio's value for money
NY
Nick Y.
CC
Chris C.
Categories in common
Total
32
36
68
features in common
32
features in common
HelpOnClick's unique features
Engagement Tracking
Service Level Agreement (SLA) Management
Virtual Assistant
Customizable Fields
LiveChat's unique features
Customer Database
Reporting & Statistics
Real Time Notifications
Event Triggered Actions
Pricing
Starting from
$7.2/month
Value for money
0.1
What users say about HelpOnClick's value for money
NL
Nancy L.
AR
Anonymous Reviewer
Categories in common
Total
24
29
68
features in common
24
features in common
ProProfs Chat's unique features
Pre-built Templates
Text Editing
Data Import/Export
Dashboard
LiveChat's unique features
File Transfer
Feedback Management
Customizable Templates
Knowledge Base Management
Pricing
Starting from
$9/month
Value for money
0.1
What users say about ProProfs Chat's value for money
Anji R.
R
Rosalie
Categories in common
Total
51
74
68
features in common
51
features in common
LiveHelpNow's unique features
Workflow Configuration
Multi-Channel Management
SMS Messaging
Voice Mail
LiveChat's unique features
Real Time Analytics
Customer Surveys
Request Escalation
File Management
Pricing
Starting from
$21/month
Value for money
0.2
What users say about LiveHelpNow's value for money
JA
Joe A.
AG
Ashley G.
Categories in common
Total
58
168
68
features in common
58
features in common
LiveAgent's unique features
Personalization
Full Text Search
Customer Social Profiles
Customer Experience Management
LiveChat's unique features
File Transfer
Search/Filter
FAQ
Email Response Control
Pricing
Starting from
$15/month
Value for money
0.2
What users say about LiveAgent's value for money
RP
Rafael P.
Matthew J.
Categories in common
Total
52
75
68
features in common
52
features in common
HelpCrunch's unique features
Appointment Management
Customer Segmentation
Email Alerts
Data Import/Export
LiveChat's unique features
Customer Support
Customer Surveys
File Management
Visual Analytics
Pricing
Starting from
$15/month
Value for money
0.3
What users say about HelpCrunch's value for money
LS
Lewis S.
Roberto C.
Categories in common
Total
58
179
68
features in common
58
features in common
Zendesk's unique features
Commenting/Notes
Computer Telephony Integration
Customizable Forms
Trend Analysis
LiveChat's unique features
Request Escalation
Email Response Control
IT Asset Management
File Transfer
Pricing
Starting from
$19/month
Value for money
0.4
What users say about Zendesk's value for money
SB
Sophia B.
LR
Laura R.
Categories in common
Total
39
109
68
features in common
39
features in common
Smith.ai's unique features
Workflow Management
Query Suggestions
Customizable Forms
SMS Messaging
LiveChat's unique features
Customer Service Analytics
Screen Sharing
Queue Management
Macros/Templated Responses
Pricing
Starting from
$140/month
Value for money
0.4
What users say about Smith.ai's value for money
MJ
Maria J.
SG
Sara G.
Categories in common
Total
50
91
68
features in common
50
features in common
HubSpot Service Hub's unique features
Pipeline Management
Calendar Management
NPS of Customers
Prioritization
LiveChat's unique features
Customer Support
IT Asset Management
File Transfer
Email Response Control
Pricing
Starting from
$45/month
Value for money
0.3
What users say about HubSpot Service Hub's value for money
NB
Nicholas B.
AP
Andraea P.
Categories in common
Total
35
102
68
features in common
35
features in common
Avochato's unique features
Campaign Management
Issue Tracking
Quotes/Estimates
Template Management
LiveChat's unique features
Geotargeting
Customer Service Analytics
FAQ
Single Sign On
Pricing
Value for money
0.1
What users say about Avochato's value for money
nb
nirav b.
AR
Anonymous Reviewer
Categories in common
Total
54
143
68
features in common
54
features in common
Zoho Desk's unique features
Widgets
Outbound Call Center
Remote Access/Control
Virtual Assistant
LiveChat's unique features
IT Asset Management
FAQ
File Management
Customer Service Analytics
Pricing
Starting from
$14/month
Value for money
What users say about Zoho Desk's value for money
Kassy C.
KB
Keith B.
Categories in common
Total
27
43
68
features in common
27
features in common
ClickDesk's unique features
Data Import/Export
Computer Telephony Integration
Real Time Data
Employee Management
LiveChat's unique features
File Management
Customer History
Reporting & Statistics
Knowledge Base Management
Pricing
Starting from
$14.99/month
Value for money
1.1
What users say about ClickDesk's value for money
Luisana P.
SJ
Shari J.
Categories in common
Total
47
75
68
features in common
47
features in common
Comm100 Live Chat's unique features
Video Chat
Electronic Signature
@mentions
Two-Way Audio & Video
LiveChat's unique features
Macros/Templated Responses
Multi-Language
Automated Routing
Real-Time Chat
Pricing
Starting from
$29/month
Value for money
0.1
What users say about Comm100 Live Chat's value for money
BL
Brian L.
TM
Terry M.
Categories in common
Total
40
55
68
features in common
40
features in common
Gorgias' unique features
Survey/Poll Management
Issue Tracking
@mentions
Workflow Configuration
LiveChat's unique features
Knowledge Management
IT Asset Management
Real Time Analytics
Event Triggered Actions
Pricing
Starting from
$60/month
Value for money
What users say about Gorgias' value for money
AM
Adrienne M.
EE
Erin E.
Categories in common
Total
44
95
68
features in common
44
features in common
Intercom's unique features
Customizable CTAs
Process/Workflow Automation
Query Suggestions
Campaign Management
LiveChat's unique features
Support Ticket Tracking
File Management
FAQ
Single Sign On
Pricing
Starting from
$38/month
Value for money
0.5
What users say about Intercom's value for money
Aleksandr S.
Anna K.
Categories in common
Total
41
60
68
features in common
41
features in common
Acquire's unique features
Rules-Based Workflow
Alerts/Notifications
Engagement Tracking
Customer Engagement
LiveChat's unique features
Email Templates
Help Desk Management
Search/Filter
Real Time Analytics
Categories in common
Total
52
168
68
features in common
52
features in common
Salesforce Service Cloud's unique features
Caller ID
Manual Dialer
Blended Call Center
Permit Issuance
LiveChat's unique features
Customer Support
Customer Surveys
File Management
Visual Analytics
Pricing
Value for money
0.4
What users say about Salesforce Service Cloud's value for money
Claire B.
CM
Christopher M.
Categories in common
Total
50
101
68
features in common
50
features in common
Vision Helpdesk's unique features
Customizable Reports
Progress Tracking
Widgets
Issue Scheduling
LiveChat's unique features
Communication Management
Email Response Control
Screen Sharing
FAQ
Pricing
Starting from
$8/month
Value for money
What users say about Vision Helpdesk's value for money
HP
Hafifah P.
PB
Pavel B.
Categories in common
Total
43
68
68
features in common
43
features in common
Userlike's unique features
Alerts/Notifications
SMS Messaging
Negative Feedback Management
Video Support
LiveChat's unique features
Event Triggered Actions
Request Escalation
Automated Routing
FAQ
Pricing
Starting from
€100/month
Value for money
0.1
What users say about Userlike's value for money
JT
Jose T.
Christoph H.
Categories in common
Total
17
22
68
features in common
17
features in common
HappyFox Chat's unique features
Real Time Reporting
SMS Messaging
Alerts/Notifications
Website Integration
LiveChat's unique features
Screen Sharing
Support Ticket Management
Customer Support
CRM
Pricing
Starting from
$29.99/month
Value for money
What users say about HappyFox Chat's value for money
NC
Nicola C.
Arnaud D.
Categories in common
Total
46
121
68
features in common
46
features in common
Freshdesk's unique features
Summary Reports
Scheduling
Drag & Drop
Customer Experience Management
LiveChat's unique features
Proactive Chat
Visual Analytics
Offline Form
Email Response Control
Pricing
Starting from
$18/month
Value for money
0.1
What users say about Freshdesk's value for money
AR
Anonymous Reviewer
KA
Kemal A.
Categories in common
Total
27
33
68
features in common
27
features in common
Chaport's unique features
Pre-Configured Bot
Natural Language Processing
Chat Transcript
AI/Machine Learning
LiveChat's unique features
Visual Analytics
Collaboration Tools
Customizable Templates
Access Controls/Permissions
Pricing
Starting from
$15/month
Value for money
0.4
What users say about Chaport's value for money
LT
Lourdes T.
Alyssa B.
Categories in common
Total
43
126
68
features in common
43
features in common
Front's unique features
Monitoring
Team Chat
Calendar/Reminder System
Quality Assurance
LiveChat's unique features
Transfers/Routing
File Transfer
Multi-Language
FAQ
Pricing
Starting from
$19/month
Value for money
0.4
What users say about Front's value for money
AR
Anonymous Reviewer
NB
Nick B.
Categories in common
Total
36
42
68
features in common
36
features in common
Paldesk 's unique features
Document Storage
Virtual Assistant
Prioritization
Monitoring
LiveChat's unique features
Knowledge Management
Tagging
Single Sign On
Visual Analytics
Pricing
Starting from
$9/month
Value for money
0.5
What users say about Paldesk 's value for money
Scott L.
AR
Anonymous Reviewer
Categories in common
Total
11
29
68
features in common
11
features in common
SnapCall's unique features
Customer Experience Management
Call Monitoring
Customer Engagement
Video Support
LiveChat's unique features
Tagging
File Transfer
API
Search/Filter
Categories in common
Total
42
65
68
features in common
42
features in common
Trengo's unique features
Call Recording
Customizable Fields
Data Import/Export
@mentions
LiveChat's unique features
Email Templates
Geotargeting
FAQ
Customer Support
Pricing
Starting from
€15/month
Value for money
0.2
What users say about Trengo's value for money
Md
Martijn d.
TS
Tim S.
Categories in common
Total
52
98
68
features in common
52
features in common
Froged's unique features
Drag & Drop
Widgets
Campaign Management
Activity Tracking
LiveChat's unique features
Email Templates
Cataloging/Categorization
Request Escalation
Visual Analytics
Pricing
Starting from
€79/month
Value for money
0.4
What users say about Froged's value for money
JD
JosÃas D.
Timothy M.
Categories in common
Total
29
55
68
features in common
29
features in common
HelpDesk's unique features
Workflow Configuration
Issue Auditing
Commenting/Notes
Issue Tracking
LiveChat's unique features
Screen Sharing
Knowledge Base Management
Real Time Notifications
Request Escalation
Pricing
Starting from
$29/month
Value for money
0.2
What users say about HelpDesk's value for money
NN
Nandy N.
Vanessa D.
Categories in common
Total
49
225
68
features in common
49
features in common
EngageBay's unique features
Workflow Management
Proposal Management
Referral Tracking
Lead Capture
LiveChat's unique features
Multi-Language
Chat/Messaging
Surveys & Feedback
Knowledge Management
Pricing
Starting from
$10.79/month
Value for money
0.3
What users say about EngageBay's value for money
SK
Sudip K.
CV
Carlos V.
Categories in common
Total
11
25
68
features in common
11
features in common
Zoho Assist's unique features
SSL Security
Session Recording
Multiple User Accounts
Remote Access/Control
LiveChat's unique features
Customer History
Geotargeting
IT Asset Management
Single Sign On
Pricing
Starting from
$10/month
Value for money
0.2
What users say about Zoho Assist's value for money
Michael R.
vJ
vijya J.
Categories in common
Total
35
58
68
features in common
35
features in common
Genesys DX's unique features
Automated Responses
Language Detection
Speech Recognition
Chatbot
LiveChat's unique features
File Transfer
Real-time Consumer-facing Chat
FAQ
Interaction Tracking
Pricing
Starting from
$0.01
Value for money
0.1
What users say about Genesys DX's value for money
E
Emma
Sheik Mohamed S.
Categories in common
Total
60
193
68
features in common
60
features in common
User.com's unique features
Mass Texting
Blended Call Center
Web Notifications
Predictive Analytics
LiveChat's unique features
File Management
FAQ
Screen Sharing
IT Asset Management
Pricing
Value for money
0.1
What users say about User.com's value for money
Izabela H.
AR
Anonymous Reviewer
Categories in common
Total
12
35
68
features in common
12
features in common
Verascape's unique features
Computer Telephony Integration
Outbound Call Center
Inbound Call Center
Survey/Poll Management
LiveChat's unique features
Collaboration Tools
File Management
Website Visitor Tracking
Proactive Chat
Categories in common
Total
38
83
68
features in common
38
features in common
elevio's unique features
Self-Learning
Data Import/Export
WYSIWYG Editor
Sentiment Analysis
LiveChat's unique features
Real Time Monitoring
Screen Sharing
Real Time Analytics
Macros/Templated Responses
Pricing
Starting from
$79/month
Value for money
0.1
What users say about elevio's value for money
Tv
Tony v.
CT
Claire T.
Categories in common
Total
39
75
68
features in common
39
features in common
Kayako's unique features
Availability Management
Virtual Assistant
Website Integration
Appointment Management
LiveChat's unique features
Cataloging/Categorization
IT Asset Management
Proactive Chat
Macros/Templated Responses
Pricing
Starting from
$15/month
Value for money
0.7
What users say about Kayako's value for money
Mirele K.
Samir H.
Categories in common
Total
42
102
68
features in common
42
features in common
TeamSupport's unique features
Corrective and Preventive Actions (CAPA)
Forms Management
Widgets
Issue Scheduling
LiveChat's unique features
Real-time Consumer-facing Chat
Geotargeting
File Sharing
Customer Support
Pricing
Starting from
$49/month
Value for money
0.1