ManageEngine SupportCenter Plus vs Bitrix24

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Zoho CRM

Pipedrive

2Chat

Cognigy.AI

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Compare ManageEngine SupportCenter Plus and Bitrix24 based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk Suite

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Tidio

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self service, contracts & SLA management, reporting & more

Activity Dashboard

Alerts/Notifications

Client Portal

Complaint Monitoring

Contact Management

Customer Communication

Customer Database

Customer Portal

Dashboard

Data Analysis Tools

Feedback Management

Interaction Tracking

Key Performance Indicators

Knowledge Base Management

Knowledge Management

Live Chat

Mobile Access

Mobile Alerts

Mobile Interface

Multi-Channel Communication

Multi-Channel Distribution

Multi-Language

Performance Metrics

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Self Service Portal

Service Level Agreement (SLA) Management

Support Ticket Management

Survey Builder

Survey/Poll Management

Surveys & Feedback

Third-Party Integrations

Ticket Management

ManageEngine SupportCenter Plus

Web-based

Android

Windows

Linux

Basic

Small Business

Mid-size Business

Large Enterprises

Freelancers

ManageEngine

monday.com

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Dynamics 365

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools.

Salesforce Sales Cloud

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Bitrix24 voted #1 free online CRM software. 100% free with unlimited records, sales automation, telephony and email marketing. Over 12 million companies are using Bitrix24. Bitrix24 is available in cloud and on-premise with open source code access.

Absence Management

Access Controls/Permissions

Accounting

Account Management

Activity/News Feed

Activity Tracking

Ad hoc Reporting

Ad Optimization

Agenda Management

Agile Methodologies

AI Writing Assistant

Alerts/Escalation

Analytics

Applicant Tracking

Appointment Management

Appointment Scheduling

Approval Process Control

Approval Workflow

Archiving & Retention

Assignment Management

Attendance Tracking

Attendee Management

Audience Targeting

Audio Calls

Audio/Video Conferencing

Audit Trail

Auto-Dialer

Automated Attendant

Automated Quoting

Automated Routing

Automated Scheduling

Automatic Backup

Automatic Call Distribution

Autoresponders

Auto Update

Availability Management

Backup and Recovery

Bar Chart

Batch Communications

Batch Processing

Benchmarking

Benefits Management

Billable & Non-Billable Hours

Billing & Invoicing

Biometric Recognition

Blogs

Brainstorming

Bug Tracking

Business Intelligence

Business Process Automation

Business Process Control

Calendar Management

Calendar/Reminder System

Calendar Sync

Call Center Management

Call Conferencing

Caller ID

Caller Profiles

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Routing

Call Scheduling

Call Scripting

Call Transcription

Call Transfer

Campaign Analytics

Campaign Management

Campaign Personalization

Canned Responses

CAN-SPAM Compliance

Capacity Management

Case Management

Catalog Management

Channel Management

Chatbot

Chat/Messaging

Class Scheduling

Click Tracking

Client Database

Client Management

Client Tracking

CMS Integration

Collaboration Tools

Color Codes/Icons

Commenting/Notes

Commission Management

Committee Management

Communication Management

Computer Telephony Integration

Conferencing

Configurable Workflow

Confirmations/Reminders

Contact Database

Reviews for Bitrix24 come from a wide variety of industries, including marketing and advertising (11% of reviewers), information technology and services (9%), and computer software (8%). The most frequent use case for Bitrix24 cited by reviewers is task management (44% of reviewers).

Users and use cases

Most reviewers indicate Bitrix24 provides strong value for money, especially praising its comprehensive free plan and competitive paid options. However, some users report recent price increases, confusing pricing, and costly upgrades for advanced features or support.

Value for money

The Bitrix24 integrations most frequently cited by reviewers are: Google Calendar (a scheduling product rated 4.8 out of 5 for its integration with Bitrix24) and Google Drive (a cloud storage product, 4.9).

Integrations

Bitrix24 is a CRM program offering key features such as contact management and task management, among others.

Bitrix24

iPad

iPhone

Chromebook

Free

Standard

Professional

Enterprise

Director

This will benefit your business in the long-term as you will look to utilise the 35+ functions - saving loads on additional subscriptions for Video Calling, E-Signatures, Cloud Storage, just to highlight a few.

HR Manager

I like that Bitrix24 has an intuitive interface that allows users to customize with ease to match their desired features.

Graphic Designer

Bitrix24 offers a lot of features in one platform, from project management to communication and CRM.

Brokerage Operations Specialist

Support can be limited with the app and they often guide you to their FAQ or support pages rather than having tailored support.

Managing director

It would also be very useful if Bitrix24 could support UPI payment automation (PhonePe, Google Pay, Paytm, etc.) since UPI is the most common payment method in India.

It's a complex platform, with many functionalities that can seem overwhelming, and the sometimes cumbersome interface and lack of fine-grained customization can slow down work instead of simplifying it.

Deputy Head Contracting and Account Management

With a wide range of features, bitrix24 delivers excellence across its features including and not limited to, Time management, project managements, file managements, reports, Conference meetings, Client managements, website managements, Team Management and a whole lot more

Partner and Co Founder

It's very visual and I really like the way that each separate project has a brief overview along with a number showing on the main kanban screen, so I can quickly see if activity has occurred on a particular project if the number has changed.

Summer Talent Intern

It's complicated to beginners as it requires complex system setup and it's pricing high to small businesses

It’s a comprehensive solution best suited for businesses that want everything in one place and are willing to invest time in learning and configuring it.

Director of Global Operations

Now our team works from a unified dashboard, which significantly accelerated tracking shipments and making decisions.

Executive Vice President at FEVO

It combines CRM, project management, and communication tools in one place.

ManageEngine SupportCenter Plus vs Bitrix24 Comparison (2026)

ManageEngine SupportCenter Plus vs Bitrix24 Comparison (2026)

ManageEngine SupportCenter Plus

Bitrix24

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

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