ManageEngine SupportCenter Plus Pricing, Features, Reviews & Comparison of Alternatives

ManageEngine SupportCenter Plus

Web based customer support

4.25/5 (8 reviews)

ManageEngine SupportCenter Plus overview

SupportCenter Plus is a web-based CRM application and customer support tool that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.

Pricing

Starting from
$495
Pricing options
Free
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Canada, China and 7 other markets, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom

Supported languages

Chinese (Simplified), Dutch, English, French, German and 7 other languages, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish
ManageEngine SupportCenter Plus screenshot: View requests in ManageEngine SupportCenter PlusManageEngine SupportCenter Plus iPhone App - An introduction videoManageEngine SupportCenter Plus screenshot: ManageEngine SupportCenter Plus iPhone appManageEngine SupportCenter Plus screenshot: ManageEngine SupportCenter Plus on iPhoneManageEngine SupportCenter Plus screenshot: ManageEngine SupportCenter Plus multilingualManageEngine SupportCenter Plus screenshot: ManageEngine SupportCenter Plus requestsManageEngine SupportCenter Plus screenshot: Support Center in ManageEngine SupportCenter PlusManageEngine SupportCenter Plus screenshot: Workflow diagram for ManageEngine SupportCenter Plus

ManageEngine SupportCenter Plus reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.5
  4.3
  4.5
Aria Smith

Good but can be improved.

Used weekly for 6-12 months
Reviewed 2018-05-13
Review Source: GetApp

Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.

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amir KOUKI

Very good experience i have with product, im satisfied.

Used daily for 1-2 years
Reviewed 2018-05-04
Review Source: Capterra

Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.

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Gerson Madrid

Lots of features

Used daily for 6-12 months
Reviewed 2018-02-14
Review Source: Capterra

Notification screen reminds me a social network message. That's good.Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,

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Anonymous

Manage Engine Ticketing System

Used daily for 1-2 years
Reviewed 2019-01-15
Review Source: Capterra

Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems

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Mark Jordan

AS a web based CRM solution, it doesnt get any easier

Used daily for less than 6 months
Reviewed 2018-06-25
Review Source: Capterra

The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.

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ManageEngine SupportCenter Plus pricing

Starting from
$495
Pricing options
Free
Free trial
Subscription
View Pricing Plans

ManageEngine SupportCenter Plus is available in 3 editions:

Standard: Free

Professional: $495.

Enterprise: Contact ManageEngine for pricing

ManageEngine SupportCenter Plus features

Multi-Channel Communication

API (145 other apps)
Activity Dashboard (63 other apps)
Automatic Notifications (70 other apps)
CRM Integration (61 other apps)
Chat (145 other apps)
Contact History (62 other apps)
Customizable Branding (63 other apps)
Customizable Templates (51 other apps)
Email Integration (67 other apps)
Instant Messaging (77 other apps)
Knowledge Base (88 other apps)
Monitoring (69 other apps)
Prioritizing (58 other apps)
Reporting & Statistics (76 other apps)
Social Media Integration (64 other apps)
Surveys & Feedback (63 other apps)
Third Party Integration (80 other apps)
Ticket Management (56 other apps)
Workflow Management (56 other apps)

Additional information for ManageEngine SupportCenter Plus

Key features of ManageEngine SupportCenter Plus

  • Ticket Management
  • Customer Experience Management
  • Reports and Dashboards
  • Email Response Management
  • Contracts & SLA Management
  • Computer Telephony Integration
  • Multi Language Support
  • Twitter Integration
View All Features

Benefits

Multi-Channel Communication
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.

Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.

Contract, SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.

Business Units
Lets each division of your organization define their product or service specific configuration and work as independent units.

Time Tracking & Customer Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.

Computer Telephony Integration
“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.