ManageEngine SupportCenter Plus vs Deputy

Connecteam

Homebase

Harvest

2Chat

Cognigy.AI

charles

Compare ManageEngine SupportCenter Plus and Deputy based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk Suite

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

LiveAgent

Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.

Tidio

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

SupportCenter Plus combines automated request tracking, multi-channel support, knowledge base, self service, contracts & SLA management, reporting & more

Activity Dashboard

Alerts/Notifications

Client Portal

Complaint Monitoring

Contact Management

Customer Communication

Customer Database

Customer Portal

Dashboard

Data Analysis Tools

Feedback Management

Interaction Tracking

Key Performance Indicators

Knowledge Base Management

Knowledge Management

Live Chat

Mobile Access

Mobile Alerts

Mobile Interface

Multi-Channel Communication

Multi-Channel Distribution

Multi-Language

Performance Metrics

Real-Time Analytics

Real-time Consumer-facing Chat

Real-Time Data

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Self Service Portal

Service Level Agreement (SLA) Management

Support Ticket Management

Survey Builder

Survey/Poll Management

Surveys & Feedback

Third-Party Integrations

Ticket Management

ManageEngine SupportCenter Plus

Web-based

Android

Windows

Linux

Basic

Small Business

Mid-size Business

Large Enterprises

Freelancers

ManageEngine

An all-in-one employee app that's both powerful, affordable and easy to use, especially for the mobile workforce.

Wageloch

Wageloch is a cloud-based human resource and workforce management platform that automates rostering, staffing, time and attendance tasks, onboarding, and other processes.

monday.com

monday.com is a cloud-based Work OS, where teams create workflow apps in minutes to run their processes, projects, and everyday work. Teams shape workflows and projects, code-free, with a platform that adapts to shifting needs, liberates teams from manual grunt work, and connects teams in a collaborative work space.

Track time and attendance on any device, using location capture and biometric facial recognition features to ensure the right employees are in the right place.

Absence Management

Access Controls/Permissions

Accounting Integration

Activity Tracking

Applicant Tracking

Application Management

Approval Process Control

Assignment Management

Attendance Management

Attendance Tracking

Audit Management

Automated Scheduling

Automatic Time Capture

Availability Management

Biometric Recognition

Break Management

Budgeting/Forecasting

Calendar Management

Calendar Sync

Candidate Profiles

Candidate Sourcing

Candidate Tracking

Clock In/Out

Collaboration Tools

Commenting/Notes

Communication Management

Compliance Management

Compliance Tracking

Cost Management

Customizable Branding

Customizable Reports

Customizable Templates

Data Import/Export

Deadline Management

Document Storage

Drag & Drop

Electronic Forms

Employee Database

Employee Directory

Employee Engagement

Employee Management

Employee Onboarding

Employee Profiles

Employee Scheduling

Employee Time Tracking

Faculty/Staff Management

File Sharing

FMLA Administration

Forecasting

Geofencing

Goal Setting/Tracking

Group Scheduling

HR Management

Job Posting

Labor Cost Calculator

Labor Cost Reporting

Labor Forecasting

Labor Management

Leave Policy Management

Leave Tracking

Location Tracking

Messaging

Messaging/Shift Dispatching

Mobile App

Monitoring

Multi-Location

Offboarding

Offline Time Tracking

Onboarding

On Call Scheduling

Online Scheduling

Online Time Clock

Online Time Tracking

Order Management

Orientation Workflow Management

Overtime Calculation

Payroll Integration

Payroll Management

Performance Management

Physician Management

Point of Sale (POS)

Predictive Analytics

Real-Time Notifications

Real-time Scheduling

Real-Time Updates

Recruitment Management

Reminders

Reviews for Deputy come from a wide variety of industries, including retail (12% of reviewers), hospitality (11%), and food & beverages (6%). The most frequent use case for Deputy cited by reviewers is employee scheduling (74% of reviewers).

Users and use cases

Most reviewers indicate Deputy offers strong value for money, citing affordable pricing and useful features. Some users say per-user fees and extra charges can be costly, and some reviewers feel pricing transparency could be improved.

Value for money

Deputy is a time tracking program offering key features such as employee scheduling, mobile access, online time tracking, timesheet management, and payroll management, among others.

Deputy

iPad

iPhone

Core

Lite

Enterpise

Deputy HR Add-On

Analytics + Add-On

Vice President

This allows supervisors to keep track of who is working, and quickly make scheduling changes as needed.

Tutor

It's user friendly, keeps track of important scheduling information, and makes managing shifts a lot easier compared to older systems. While there are occasional technical glitches, the benefits outweigh the drawbacks, and it's definitely a helpful tool for employees and managers alike.

Operations

Detailed functionality makes it ideal for most aspects of managing staff scheduling, timekeeping, and outputting to payroll.

Managers can see the schedule and current punch-in information, and communicate with the whole staff through the app.  

This can be frustrating when, for example, an employee returns early from a doctor's appointment, thinks they have punched in, but their supervisor finds out when approving timesheets that the punch was not logged.

Cluster Manager

I love that you can assign shifts, remove shifts, swap and edit shifts easily.

Finance and Commerce

I find it a very useful platform where you can see the scheduled shifts and work schedules where you can have a perfect organization of time in the teams having the adequate control for the programming and assistance.

Wellness Coach

It allows managers to send the schedules, approve staff anual leave requests, see and share news feed within a company and a few other beneficial features.

Recepcionist

What I most like about it, it is the fact that it merges different function, it is very useful and incredible how it literality serves to different areas of my company from HR with the job descriptions to the managers to better understanding the time management and the scheduling of work.

The software is amazing due to the amount of things you can do with it, from organize the company schedules - saving time and money and helping, until creating very efficient work schedule as much as time tracking and management help.

Realtor

Deputy is an intuitive tool and it's one of my favorites because it can build many schedules in a matter of minutes and not have you forget essential aspects like employee skills, costs, and locations.

Lastly, I like the recent addition of Artificial Intelligence into the schedule maker because it creates almost-perfect schedules with the right amount of members taking into account the costs associated.

HR officer

Great value for money and the clock and times was very effective that it helps witn efficient time tracking

It has helped us improve our communication and it's an effective product to save time and approve simple things like day-off requests without directly communicating with a team leader.

Sales Representative

Features such as requesting a day off from your company will take navigating for a few days.

The schedule can be viewed a month in advance and it also satisfies me to be able to organize myself in my other tasks and not cross times with my work

You can also very easily time track employees, which makes payroll much easier.

Director

I use Deputy for rostering staff, processing time sheets and payroll and messaging the team.

Mobile Marketing Lead

Some crashes occur that prevent the full active schedule from being displayed at once, it may require reloading the page more than once to resolve the issue.

The app sometimes freezes randomly when using, especially when wanting to start a shift, and overall, it's a very slow app, when clicking on any function it will take ages to load the information, I wish this was improved as soon as possible because I want to be able to use the app without worrying.

ManageEngine SupportCenter Plus vs Deputy Comparison (2026)

ManageEngine SupportCenter Plus vs Deputy Comparison (2026)

ManageEngine SupportCenter Plus

Deputy

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives