HaloPSA vs IT Glue

Confluence

Zendesk Suite

ConnectWise PSA

HappyFox Help Desk

Passportal

Hudu

Compare HaloPSA and IT Glue based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

N-central

N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.

N-sight RMM

N-sight RMM is a cloud-based remote monitoring and management (RMM) platform designed to assist with managing, maintaining, and protecting IT.

Cove Data Protection

Cove Data Protection is a cloud-first backup and disaster recovery service for servers, workstations, and Microsoft 365™, all managed from a multitenant web-based dashboard. 


HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business

Access Controls/Permissions

Accounting Integration

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Anti Virus

Approval Process Control

Asset Lifecycle Management

Audit Trail

Automated Routing

Backup and Recovery

Billable Items Tracking

Billing & Invoicing

Calendar Management

Call Center Management

Change Management

Chat/Messaging

Client Portal

Collaboration Tools

Compliance Management

Configurable Workflow

Configuration Management

Contract/License Management

Customer Database

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Document Management

Document Storage

Drag & Drop

Email Management

Event Logs

Expense Tracking

Forecasting

Gantt/Timeline View

Help Desk Management

Incident Management

Interaction Tracking

Inventory Management

Invoice Management

Issue Management

IT Asset Tracking

Knowledge Base Management

Live Chat

Maintenance Scheduling

Monitoring

Multi-Channel Communication

Multiple Projects

Patch Management

Performance Metrics

Policy Management

Portfolio Management

Prioritization

Problem Management

Progress Tracking

Projections

Project Management

Project Planning

Project Templates

Project Time Tracking

Project Tracking

Project Workflow

Proposal Generation

Queue Management

Quotes/Estimates

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Remote Access/Control

Remote Monitoring & Management

Reporting/Analytics

Reporting & Statistics

Resource Allocation & Planning

Resource Management

Scheduling

Self Service Portal

Server Monitoring

Service Level Agreement (SLA) Management

Social Media Integration

Status Tracking

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Task Planning

Task Progress Tracking

Task Scheduling

Third-Party Integrations

Ticket Management

Time & Expense Tracking

HaloPSA

Web-based

iPhone

Windows

Linux

Android

iPad

Chromebook

The all-in-one for everyone

Integrates well with multiple application as IT Glue, Ninja Huntress.

Customer Support Manager

With HaloPSA, we have been able to perfect customer service.

Civil Engineer

Customization and branding: Halo PSA is easy for user to customize and brand, which could be useful for organizations that want to tailor the software to their specific needs and branding.2)Excellent support: The software has "excellent" support from the start, which could be a major advantage for teams that need help getting started or encountering issues during use.

Support Technician

I find that the stock system can be clunky at times

Network Engineer

All the tabs down the left are a little difficult when you're not used to them, and the sales and customer ones etc.

Director

Also, of special note, HaloPSA's support team are very helpful, responsive and thorough which makes the whole experience so much better and enjoyable.

Customer Support

User Interface

Ease of Use

Integrations

Small Business

Large Enterprises

Mid-size Business

Halo Service Solutions

Syncro

Strengthen security, streamline operations, and scale support with Syncro’s unified IT platform.

IT Glue is an intelligent Document Management solution designed to help IT teams automate, consolidate and integrate all their critical IT information. Everything you need at your fingertips, with a single source of truth for SOPs, licenses, how-to guides, assets, passwords, vendors and more.

Archiving & Retention

Asset Tracking

Audit Management

Catalog Management

Change Tracking

Checklists

Commenting/Notes

Compliance Tracking

Credential Management

Customizable Forms

Dashboard Creation

Documentation Management

Document Automation

Document Capture

Document Generation

Document Review

Encrypted Password Storage

File Management

File Sharing

Forms Management

For the IT sector

Full Text Search

Inventory Tracking

IT Asset Management

IT Reporting

Knowledge Library

Knowledge Management

License Management

Offline Access

Onboarding

Password Management

Process/Workflow Automation

Real-Time Notifications

Relationship Mapping

Reminders

Role-Based Permissions

Rules-Based Workflow

Search/Filter

Secure Data Storage

Single Sign On

SSL Security

Supplier Management

Tagging

Templates

Text Editing

User Management

Version Control

Workflow Management

By industry, IT Glue reviewers are most commonly professionals in information technology and services (64%). The most frequent use case cited is document management (55% of reviewers).

Users and use cases

The IT Glue integrations most frequently cited by reviewers are: Autotask PSA (an IT management product rated 4.2 out of 5 for its integration with IT Glue), ConnectWise PSA (a managed service providers (MSP) product, 4.6), and Datto RMM (a remote monitoring and management product, 4.5).

IT Glue is a document management solution offering key features such as secure data storage, access controls/permissions, document management, knowledge base management, and audit trail, among others.

HaloPSA vs IT Glue Comparison (2026)

HaloPSA

IT Glue

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives