HaloPSA vs IT Glue

Confluence

Zendesk Suite

ConnectWise PSA

HappyFox Help Desk

Passportal

Hudu

Compare HaloPSA and IT Glue based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

ConnectWise PSA (formerly ConnectWise Manage) is a business management platform designed to run technology solution business, connecting everything to allow for superior service delivery, know businesses better, discover full-visibility billing, and handle handoffs without hiccups.

HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal.

HaloPSA is a single, all-inclusive PSA solution, designed for MSPs and service providers. HaloPSA gives you the power to manage your entire business with powerful out-of-the-box functionality. Empower your business with a single all-inclusive cloud platform, designed for your as-a-service business

Access Controls/Permissions

Accounting Integration

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Anti Virus

Approval Process Control

Asset Lifecycle Management

Audit Trail

Automated Routing

Backup and Recovery

Billable Items Tracking

Billing & Invoicing

Calendar Management

Call Center Management

Change Management

Chat/Messaging

Client Portal

Collaboration Tools

Compliance Management

Configurable Workflow

Configuration Management

Contract/License Management

Customer Database

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Document Management

Document Storage

Drag & Drop

Email Management

Event Logs

Expense Tracking

Forecasting

Gantt/Timeline View

Help Desk Management

Incident Management

Interaction Tracking

Inventory Management

Invoice Management

Issue Management

IT Asset Tracking

Knowledge Base Management

Live Chat

Maintenance Scheduling

Monitoring

Multi-Channel Communication

Multiple Projects

Patch Management

Performance Metrics

Policy Management

Portfolio Management

Prioritization

Problem Management

Progress Tracking

Project Management

Project Planning

Project Templates

Project Time Tracking

Project Tracking

Project Workflow

Projections

Proposal Generation

Queue Management

Quotes/Estimates

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Reporting

Real-Time Updates

Remote Access/Control

Remote Monitoring & Management

Reporting & Statistics

Reporting/Analytics

Resource Allocation & Planning

Resource Management

Scheduling

Self Service Portal

Server Monitoring

Service Level Agreement (SLA) Management

Social Media Integration

Status Tracking

Support Ticket Management

Support Ticket Tracking

Surveys & Feedback

Task Management

Task Planning

Task Progress Tracking

Task Scheduling

Third-Party Integrations

Time & Expense Tracking

Timesheet Management

HaloPSA

Android

Linux

Web-based

Windows

iPad

iPhone

Operations Manager

This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent.

Technical Director

From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required.

Manager Network Operations

The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.

Owner

So much so that we've been able to save some money and eliminate other products from our stack.). Our clients love the user portal.

Director

At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.

However, this is a criticism I would level at any decent and comprehensive PSA systems.

They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.

The only cons we have with the system are small quality of life problems.

HaloPSA screenshot: Homepage

HaloPSA screenshot

HaloPSA screenshot: Service Catalogue

HaloPSA screenshot: Self-Service Portal

Large Enterprises

Mid Size Business

Non Profit

Small Business

Hudu is a customer-focused IT Documentation software that technician's love. No contracts, in-house support, and a rapid release cycle.

Confluence is a remote-friendly workspace offering a centralized platform for documentation, collaboration, and knowledge sharing. Its AI-based tools via Rovo assist teams in drafting, brainstorming, and turning ideas into plans. Confluence supports live docs, whiteboards, databases, and templates to meet diverse needs while integrating seamlessly with Atlassian products and third-party tools.

N-able Passportal + Documentation Manager is a cloud-based password protection solution designed for managed service providers (MSPs), which offers password change automation, credential injection, auditing, reporting, and privileged client documentation capabilities

IT Glue is a cloud-based, SOC 2-compliant IT documentation solution which is designed to help MSPs manage documentation and reduce time spent searching for information. The platform offers flexible asset tracking, relationship mapping, documentation automation, workflows, checklists, and more.

Archiving & Retention

Asset Tracking

Audit Management

Catalog Management

Change Tracking

Checklists

Commenting/Notes

Compliance Tracking

Credential Management

Customizable Forms

Dashboard Creation

Document Automation

Document Capture

Document Generation

Document Review

Documentation Management

Encrypted Password Storage

File Management

File Sharing

For the IT sector

Forms Management

Full Text Search

Inventory Tracking

IT Asset Management

IT Reporting

Knowledge Library

Knowledge Management

License Management

Offline Access

Password Management

Process/Workflow Automation

Real-Time Notifications

Relationship Mapping

Reminders

Role-Based Permissions

Rules-Based Workflow

Search/Filter

Secure Data Storage

Single Sign On

SSL Security

Supplier Management

Tagging

Templates

Text Editing

User Management

Version Control

Workflow Management

IT Glue

Service Delivery Manager

This is a fantastic tool that levels up MSPs and enterprise helpdesks. I love the Flexible Assets and ready access to site info.

IT Service Delivery Manager

Ease of use and access coupled with a great price point when bundling this with BMS and VSA makes this an easy win for all MSP's ranging in size from small to large.

IT Service Desk Analyst II

My experienced for almost 2 years now is amazing, I really like it and like what I said it is easy to use.

Service Manager

Great solution to keep track of every bit of information about a client. Everything has a place and provides a password generator to help make it easy to secure logins and passwords.

The flexible assets and related items have benefitted the company I work for throughout the years. The many integration options are great, too.

Network Operations Engineer

I like how easy it is to switch between clients, and the IT Glue Academy was very helpfull. The tutorials made our transition from SharePoint really nice and smooth.

HaloPSA vs IT Glue Comparison (2026)

HaloPSA vs IT Glue Comparison (2026)

HaloPSA

IT Glue

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives