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Nicereply vs GetFeedback Comparison

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Overview

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS...

GetFeedback is easy-to-use online survey software designed to improve response rates.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

49

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

283

5

4

3

2

1

218

60

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

44

5

4

3

2

1

35

8

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.
Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.
So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.

Pros

I love the platform and how easy and fun is to do the surveys and its an easy way to get a feedback from your customers.
The solution is very easy to use, the surveys look great and get great response rates, and it integrates with Salesforce which makes reporting super easy.
The filling out process is easy, aesthetically pleasing and quite enjoyable. I absolutely love that all my responses go straight to my business e-mail so I can print and compile.

Cons

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).
I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.
It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Cons

Problems with changing creator's account password. Tech support ineffective in solving some basic, continual problems.
If anything, it could be a little cheaper, but I'd really struggle to criticise this software.
Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features41
  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Campaign Management
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Conditional Logic
  • Customer Database
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Widgets
  • Workflow Management
  • Total features81
  • 360 Degree Feedback
  • AI/Machine Learning
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CES Survey Structure
  • CRM
  • CSAT Survey Structure
  • Campaign Management
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • Complaint Monitoring
  • Conditional Logic
  • Customer Database
  • Customer Experience Management
  • Customer Journey Mapping
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Knowledge Management
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • NPS of Customers
  • Negative Feedback Management
  • Offline Response Collection
  • Performance Metrics
  • Predictive Analytics
  • Process/Workflow Automation
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • URL Customization
  • Visual Analytics
  • Widgets
  • Workflow Management

Integrations

  • Total integrations39
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations18
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • ServiceNow
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM