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Nicereply vs GetFeedback Comparison

Overview

Category Leaders

Nicereply is a customer satisfaction survey tool built for support teams. Create and send beautiful one-click surveys to...

GetFeedback is easy-to-use online survey software designed to improve response rates.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$49/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

204

57

3

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
99%
would recommend this app

4.8

(40)

5

4

3

2

1

32

7

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Statistics from sw are perfect and we are able to pull out interesting data from the system. Software is a nice "game" for customers and consultants as well.
This software is a great way to encourage everyone in your office to be more conscious of the quality of service they are providing.
One important thing from Customer Service is to track information and Nicereply give us more on what they are thinking. This helps us improve our performance and move forward into a positive goal.

Pros

I love the platform and how easy and fun is to do the surveys and its an easy way to get a feedback from your customers.
I love the interface for creating surveys - super easy to use and they offer nice templates that make my surveys look very custom.
Their staff have been very helpful and are great at following up to ensure your success.

Cons

If you make a mistake when setting up your reviewing, you have to start from the beginning to fix that mistake, you can't just fix it.
When someone press a bad face or a bad mark by mistake don't have an option to confirm something like: Are you sure.
I don't like logging in and looking at all the stuff I did wrong because that can be quite demotivating and demoralizing.

Cons

The predefined templates/themes are a bit tacky. There are no (or at least, we could not find easily) specific instructions for the dimensions of any images used.
Very expensive if you want to have the Salesforce connection. Also I think the customisation of the surveys is a bit poor, there should be an option to edit CCS, HTML, etc.
GetFeedback business model is quite expensive, hard to afford for many businesses.
  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features43
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • CRM
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Conditional Logic
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Distribution Management
  • Email Alerts
  • Email Management
  • Email Marketing
  • Engagement Analytics
  • Feedback Management
  • Forms Management
  • Help Desk Management
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Question Branching
  • Question Library
  • Question Piping
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Search/Filter
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Summary Reports
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • URL Customization
  • Visual Analytics
  • Widgets
  • Total features50
  • 360 Degree Feedback
  • API
  • Activity Dashboard
  • Alerts/Notifications
  • CRM
  • Charting
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Complaint Monitoring
  • Conditional Logic
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Distribution Management
  • Email Alerts
  • Email Management
  • Email Marketing
  • Engagement Analytics
  • Feedback Management
  • Forms Management
  • Help Desk Management
  • Mobile Survey
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • Negative Feedback Management
  • Performance Management
  • Performance Metrics
  • Predictive Analytics
  • Question Branching
  • Question Library
  • Question Piping
  • Ratings / Reviews
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Validation
  • Search/Filter
  • Sentiment Analysis
  • Site Intercept Survey
  • Skip Logic
  • Summary Reports
  • Support Audio/Images/Video
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • URL Customization
  • Visual Analytics
  • Widgets

Integrations

  • Total integrations33
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM
  • Total integrations4
  • BigCommerce
  • Facebook
  • Freshdesk
  • Google Analytics
  • HubSpot CRM
  • Jira
  • Joomla
  • Magento Commerce
  • Mailchimp
  • Pipedrive
  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • Wordpress
  • Zapier
  • Zendesk
  • Zoho CRM

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Nicereply vs. GetFeedback

See how Nicereply and GetFeedback stack up against each other by comparing features, pricing, ratings, integrations, security & more.

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