Nicereply vs Jotform

Google Forms

Docusign

Microsoft Forms

Survicate

Delighted

InMoment

Compare Nicereply and Jotform based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience.

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time

Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Commenting/Notes

Complaint Monitoring

Customizable Branding

Customizable Questions

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Email Management

Email Marketing

Engagement Tracking

Feedback Management

Mobile Survey

Monitoring

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Response Validation

Survey Builder

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Trend Analysis

URL Customization

Visual Analytics

Nicereply

Web-based

The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Customer Experience Specialist

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

Senior Support Lead Expert

Easy to use, simple, affordable pricing model, great support team. We were very much delighted by their product and service and are very excited to be using them and seeing the possibilities.

Innovation Co-Lab Senior Consultant

User experience for customer is perhaps the most important aspect in gaining organic participation in a feedback system, and Nicereply does a great job with this.

Asst. IT Manager

So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.

L2 Senior Engineer

I like that NR has a lot of features, it has a great integration with Salesforce and is really easy to use and configure. Really useful customer experience tool, highly recommended.

IpsyCare Agent

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).

IT Support Handler

Great way to monitor customer satisfaction. Best way to improve to be better at customer service.

Customer Service & Social Media Moderator

Plus, when you have customers who are ecstatic, you get to review their feedback as well. Great for encouraging your staff.

Founder 

We increased the amount of feedback we collect from. Our users in 40% also The ease of Integration was impressive.

Customer Service Agent

I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.

It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Project Manager

I like that it can easily be added to an email to clients and allow them to click to access the submission. It also is easy to receive notifications and track the submitted information.

Travel Agent

This tool is easy to implement in emails, giving your clients the opportunity to quickly provide feedback on your services.

Engagement Manager

Positive reinforcement for when we get things right.

VP, Client Relations 

This software is extremely easy to use in the context of reading, filtering and exporting data.

Acct mngr/ mktg

Getting the feedback from your customers is important to every business as it allows you to make adjustments to your business practices.

Some of our clients don't write feedback to the agents directly and will use NiceReply as a buffer. We can then figure out our client's problems and quickly get back to them with solutions.

Nicereply screenshot: Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score and Customer Effort Score.

Nicereply screenshot: Combine in-signature surveys with post-resolution email surveys to get more feedback than ever before.

Nicereply screenshot: Customize your surveys to fit your needs in terms of content, questions, design and branding.

Nicereply screenshot: Trigger surveys after resolving a ticket, conversation, deal, etc. in your CRM. See customer feedback in the same ticket, conversation, or deal afterward.

Nicereply screenshot: See customer feedback arrive in real-time in the comprehensive rating feed dashboard.

Nicereply screenshot: Analyze the performance of your teams, agents, and the CSAT, CES, or NPS results in powerful Analytics.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

Docusign is a cloud-based digital signature platform that allows businesses to create, commit to, and manage their agreements on a centralized dashboard. The IAM for Sales application streamlines the sales contracting process, enabling sellers to create optimal deals more independently, close them faster, and extract more value. Its IAM for Customer Experience application transforms time-consuming processes into engaging experiences that build long-lasting customer relationships and drive scale.

The Microsoft Forms platform helps companies improve their operations through data collection and reporting on surveys. The software can be used to build customized forms, with open-ended questions, multiple-choice questions, and ratings to collect customer feedback.

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

360 Degree Feedback

Access Controls/Permissions

Accounting Integration

Action Management

Activity Planning

Activity Tracking

Admissions Management

Alumni Management

Annotations

Anonymous Feedback

Appointment Management

Appointment Scheduling

Approval Process Control

Archiving & Retention

Assessment Management

Asset Tracking

Attendance Management

Attendance Tracking

Attendee Tracking

Audit Management

Audit Trail

Authentication

Autofill

Automated Scheduling

Barcode/Ticket Scanning

Bereavement Management

Billing & Invoicing

Booking Management

Business Process Automation

Buy Side (Suppliers)

Calendar Management

Campaign Management

Care Plan Management

Charting

Claims Management

Class Registration

Class Scheduling

Classroom Management

Client Database

Client Management

Client Portal

Collaboration Tools

Communication Management

Completion Tracking

Compliance Management

Compliance Tracking

Conditional Logic

Configurable Workflow

Confirmations/Reminders

Contact Database

Contact Management

Content Management

Content Publishing Options

Continuous Feedback

Contract Drafting

Contract/License Management

Convert to PDF

Credit Card Processing

CSAT Survey Structure

Curriculum Management

Customer Experience Management

Customer Segmentation

Customizable Fields

Customizable Forms

Customizable Reports

Data Capture and Transfer

Data Extraction

Data Retrieval

Data Security

Data Storage Management

Data Synchronization

Data Verification

Data Visualization

Digital Signature

Document Automation

Document Capture

Document Classification

Document Generation

Document Imaging

Document Management

Document Review

Document Storage

Document Templates

Donor Management

Drag & Drop

Dues Management

eCards

Electronic Forms

Electronic Payments

Jotform

Android

Linux

Windows

iPad

iPhone

Director

Best of all, it allows you to integrate into most of the popular platforms seamlessly and it allows you to start small for free and grow big.

Consultant and Technical Assistance Provider

The improved back-end features, the reporting functions, and the integrations have really made me like this platform. The nonprofit discount and the overall affordability have been great.

Cake artist

The form creator is awesome. It made it SUPER easy to design a form with the fields I required my customers to fill out and let's them upload images when contacting me.

Nicereply vs Jotform Comparison (2026)

Nicereply vs Jotform Comparison (2026)

Nicereply

Jotform

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives