Nicereply vs Nextiva

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Zoom Phone

Survicate

Delighted

InMoment

Compare Nicereply and Nextiva based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

SurveyMonkey

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Trustpilot

A customer review management tool that brings businesses and consumers together through reviews.

Jotform

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score.

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Commenting/Notes

Complaint Monitoring

Customizable Branding

Customizable Questions

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Email Management

Email Marketing

Engagement Tracking

Feedback Management

Mobile Survey

Monitoring

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Response Validation

Survey Builder

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Trend Analysis

URL Customization

Visual Analytics

Nicereply

Web-based

Starter

Essential

Growth

Business

business administrator

allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire

Customer Service Director

I'd say best thing about Nicereply is its variety when it comes to the surveys, it provides everything you need for your department, to get every feedback from your customers.

Customer Care Supervisor 

Really user-friendly platform that gets you all the necessary data needed and lets you drill down easily where you want to find more information.

Customer Lifecycle Specialist

Would have loved for it to be more customizable, the standard look is a bit old-school.

Q/A Engineer

In our company, we interact with people on the daily and it is good to get feedback from them so that we can be successful

Export option for every survey and statistics.

Very easy to set up, see results, and track different users stats/comments/complaints/etc.

Business Operations

We currently read and manipulate everything manually in a SQL tool as NiceReplys reporting isn't as robust as we need.

customer support specialist

I have enjoyed integrating it with our software for support!

The rating sometimes can be unfair sometimes

Client Service Director

Creating a campaign survey, design is limited (you can add your custom brand colours) -  or you can copy the survey code and use a different platform to send it from e.g. Mailchimp - but this means you can't send reminders.

Customer Service Associate

Easy to use, if you want to find stuff it is one or two buttons away.

My team came back with changes, but because the campaign was in 'sent' status- I couldn't make the edits, nor duplicate the campaign to save time. Whilst I see the logic of this, in that if the campaign is Sent it shouldn't be editable in post, other platforms (dotmailer / mailchimp) do offer functionality to copy campaigns, resend etc.

relating to my previous point; I created a campaign and sent the campaign to my team to check it using a test contacts list (rather than using send test, because I also wanted to test the scheduling tool).

I wish the software had a way to customize the survey a little more and I also wish it would allow you to require the customer to comment if they leave a bad review.

Project Manager

Overall it has helped to build metrics for our client support operation, it gives us something to build off of as opposed to before offering clients any type of satisfaction based response tool.

I wish it was easier to pinpoint trends in the comments in CSATs.

We created a few test surveys first to see what we could do, things we found were: if you're working with a global team, you'll find you'll need to change the timezone in settings to schedule campaigns properly.

The dashboard and reporting are pretty good, allows us to see who's responded, and send reminders to those who haven't which is great.

Customer Support

This app is fantastic and so is the support.

I enjoy how easy and user-friendly the software makes my job.

I like that it can easily be added to an email to clients and allow them to click to access the submission.

Quality Assessor

The data is easy to extract, filter and read.

Operations Manager

Needs more customization and in-depth FAQ

you can't change contact lists once you've set up the campaign

Engagement Manager

in the beginning it is elaborate to set everything up

Very insightful tool, easy to use, no qualms.

Customer Feedback

Ease of Use

Surveys

Customization

Email Integration

Data Analysis

Reporting and Statistics

Integrations

Customer Ratings

Inconsistent customer ratings system

62% of reviewers feel negative about Nicereply’s customer ratings system. Some users report frustration that customers can submit multiple ratings for the same case, which can unfairly impact overall scores. Reviewers indicate that ratings are sometimes influenced by factors outside their control, such as company policies, rather than their own performance. Some users say customers misunderstand the rating scale or use the feedback box for unrelated questions, leading to skewed or inconsistent results. They also mention that a single low rating can disproportionately lower their average, making the system feel less reliable.

Team performance tracking tools

100% of reviewers feel positive about Nicereply’s impact on team performance. Some users say the platform helps them monitor team effectiveness through clear metrics and accountability features. Reviewers indicate that tools for setting goals, tracking progress, and rewarding achievements motivate teams and foster a sense of accomplishment. Some users report that the system’s ease of use and integration with team communication platforms make it simple to onboard new members and maintain focus on shared objectives. They appreciate being able to quickly identify areas for improvement and celebrate successes.

Actionable customer feedback insights

94% of reviewers feel positive about Nicereply’s customer feedback capabilities. Some users say the tool provides instant, easy-to-understand feedback after each customer interaction, allowing them to quickly identify trends and address issues. Reviewers appreciate being able to monitor satisfaction scores and comments in one place, which helps them coach team members and improve service quality. Some users report that the integration with other platforms streamlines feedback collection, and they value how the system encourages better service by making feedback visible and actionable for both individuals and teams.

11-50

501-1000

201-500

VoIP.ms

VoIP.ms is a cloud-based IP telephony system, which helps businesses streamline communication and manage incoming or outgoing calls using voicemail, caller ID, DID forwarding, encryption, call hunting and various other functionalities.

Microsoft Teams

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Wildix

Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations.

AI-enabled solution that helps connect businesses to all of their conversations on one, AI-powered platform, helping them understand their customers in real-time to create personalized experiences that set them apart.

Nicereply vs Nextiva Comparison (2026)

Nicereply

Nextiva

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives