Nicereply vs SmartSurvey

SurveyMonkey

Survio

Survicate

Delighted

InMoment

Stonly

Compare Nicereply and SmartSurvey based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience.

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time

Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Commenting/Notes

Complaint Monitoring

Customizable Branding

Customizable Questions

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Email Management

Email Marketing

Engagement Tracking

Feedback Management

Mobile Survey

Monitoring

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Response Validation

Survey Builder

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Trend Analysis

URL Customization

Visual Analytics

Nicereply

Web-based

The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Customer Experience Specialist

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

Senior Support Lead Expert

Easy to use, simple, affordable pricing model, great support team. We were very much delighted by their product and service and are very excited to be using them and seeing the possibilities.

Innovation Co-Lab Senior Consultant

User experience for customer is perhaps the most important aspect in gaining organic participation in a feedback system, and Nicereply does a great job with this.

Asst. IT Manager

So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.

L2 Senior Engineer

I like that NR has a lot of features, it has a great integration with Salesforce and is really easy to use and configure. Really useful customer experience tool, highly recommended.

IpsyCare Agent

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).

IT Support Handler

Great way to monitor customer satisfaction. Best way to improve to be better at customer service.

Customer Service & Social Media Moderator

Plus, when you have customers who are ecstatic, you get to review their feedback as well. Great for encouraging your staff.

Founder 

We increased the amount of feedback we collect from. Our users in 40% also The ease of Integration was impressive.

Customer Service Agent

I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.

It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Project Manager

I like that it can easily be added to an email to clients and allow them to click to access the submission. It also is easy to receive notifications and track the submitted information.

Travel Agent

This tool is easy to implement in emails, giving your clients the opportunity to quickly provide feedback on your services.

Engagement Manager

Positive reinforcement for when we get things right.

VP, Client Relations 

This software is extremely easy to use in the context of reading, filtering and exporting data.

Acct mngr/ mktg

Getting the feedback from your customers is important to every business as it allows you to make adjustments to your business practices.

Some of our clients don't write feedback to the agents directly and will use NiceReply as a buffer. We can then figure out our client's problems and quickly get back to them with solutions.

Nicereply screenshot: Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score and Customer Effort Score.

Nicereply screenshot: Combine in-signature surveys with post-resolution email surveys to get more feedback than ever before.

Nicereply screenshot: Customize your surveys to fit your needs in terms of content, questions, design and branding.

Nicereply screenshot: Trigger surveys after resolving a ticket, conversation, deal, etc. in your CRM. See customer feedback in the same ticket, conversation, or deal afterward.

Nicereply screenshot: See customer feedback arrive in real-time in the comprehensive rating feed dashboard.

Nicereply screenshot: Analyze the performance of your teams, agents, and the CSAT, CES, or NPS results in powerful Analytics.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Trusted by 5M+ users, Survio is a secure, GDPR-compliant survey platform with powerful features for every device.

Stonly is knowledge management software for customer service that drives fast, accurate resolutions. With it, you can create step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for your agents and customers.

SmartSurvey is a cloud-based survey & questionnaire management tool which allows users to create, distribute, manage, and analyze responses for unlimited surveys.

Access Controls/Permissions

Autofill

Benchmarking

Charting

Collaboration Tools

Conditional Logic

Customer Experience Management

Customer Segmentation

Customizable Fields

Customizable Forms

Customizable Reports

Data Visualization

Document Management

Drag & Drop

Email Reminders

Forms Creation & Design

Forms Management

Full Text Search

Multiple User Accounts

NPS Survey Structure

Offline Access

Offline Response Collection

Panel Management

Process/Workflow Automation

Pulse Surveys

Question Branching

Question Library

Question Piping

Randomization

Real-Time Analytics

Reminders

Response Quotas

Search/Filter

Sentiment Analysis

Single Sign On

Site Intercept Survey

Skip Logic

SMS Messaging

Social Media Integration

SSL Security

Statistical Analysis

Support Audio/Images/Video

Web Forms

SmartSurvey

Operational Support Manager

I cannot praise this product enough, the simplicity, the detailed and complex features and options and the finished product, absolutely fantastic.

I highly recommend this product, the software itself is great, easy to use and gives a great survey experience.

Researcher

We used this for a rapidly implemented survey. It was excellent - easy to set up, and the analytics in the Professional option are really very good and allowed for frequent non-expert review.

Senior Projects Manager

Easy to get to grips with and understand the layout, good auto save and session resume abilities.

Principal Business Intelligence  Officer

Easy to use, lots of customisation, strong reporting features and fab customer service. Really easy to use product and good value for money.

I have widely shared within our Trust what a great product this is.

Director 

I do find it easy to use, I appreciate how easy it is to design surveys with the options presented and then to manipulate the data.

Research analyst

Excellent experience - I'd recommend this to anyone.

Market Research Manager

Easy to use and good value for money. Easy to set up and send a simple survey.

Post-Graduate Student

The ease with which one can create a questionnaire and disseminate it was a huge load off my shoulders.

Business Owner

Very easy to use survey and a very good customer service.

Chief of Staff

The tool is very intuitive and easy to use. It has multiple functionalities, such as the ability to send via multiple methods and the integration with Salesforce.

Head Human Resource & Administration

To do one particular function it used to prompt me to upgrade my membership which in my view proved costly for me.

Head of Marketing

Ease of use and efficiency has hugely helped us respond quickly and gather data effectively.

Director

Fast responses from customer support and good analytic features allowing data analysis of specific groups.

Secretary

It took me a but to figure it out. That might be a user error on my part, nothing wrong with the software.

Maybe make that more obvious. But that is just me as I used it only for 4 months every year, so from year to year, I forget.

Head Assistant - International Student and Scholar Services

SmartSurvey has very limited features and it is not very user friendly. We stopped using it after a very quick time.

SmartSurvey screenshot: Discover the future of survey creation with our AI-powered tool! Effortlessly design surveys to gather invaluable insights from your users. 

SmartSurvey screenshot: Easily add and edit the questions in your survey through the intuitive editor interface.

SmartSurvey screenshot: Simplify your survey distribution with our versatile response collection options. 

SmartSurvey screenshot: No more sifting through reports! Our dashboards make your survey data easy to understand. See trends and actionable insights. Empower your team to make data-driven decisions quickly and efficiently.

SmartSurvey screenshot: Make sense of your survey data in seconds with our advanced results visualisation tools. Seamlessly analyze responses in a variety of chart types, show and hide questions, create multiple views and more!

Nicereply vs SmartSurvey Comparison (2026)

Nicereply

SmartSurvey

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives