Nicereply vs SmartSurvey

SurveyMonkey

Survio

Survicate

Delighted

InMoment

Stonly

Compare Nicereply and SmartSurvey based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Trustpilot

A customer review management tool that brings businesses and consumers together through reviews.

Jotform

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score.

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Commenting/Notes

Complaint Monitoring

Customizable Branding

Customizable Questions

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Email Management

Email Marketing

Engagement Tracking

Feedback Management

Mobile Survey

Monitoring

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Response Validation

Survey Builder

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Trend Analysis

URL Customization

Visual Analytics

Nicereply

Web-based

Starter

Essential

Growth

Business

business administrator

allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire

Customer Service Director

I'd say best thing about Nicereply is its variety when it comes to the surveys, it provides everything you need for your department, to get every feedback from your customers.

Customer Care Supervisor 

Really user-friendly platform that gets you all the necessary data needed and lets you drill down easily where you want to find more information.

Customer Lifecycle Specialist

Would have loved for it to be more customizable, the standard look is a bit old-school.

Q/A Engineer

In our company, we interact with people on the daily and it is good to get feedback from them so that we can be successful

Export option for every survey and statistics.

Very easy to set up, see results, and track different users stats/comments/complaints/etc.

Business Operations

We currently read and manipulate everything manually in a SQL tool as NiceReplys reporting isn't as robust as we need.

customer support specialist

I have enjoyed integrating it with our software for support!

The rating sometimes can be unfair sometimes

Client Service Director

Creating a campaign survey, design is limited (you can add your custom brand colours) -  or you can copy the survey code and use a different platform to send it from e.g. Mailchimp - but this means you can't send reminders.

Customer Service Associate

Easy to use, if you want to find stuff it is one or two buttons away.

My team came back with changes, but because the campaign was in 'sent' status- I couldn't make the edits, nor duplicate the campaign to save time. Whilst I see the logic of this, in that if the campaign is Sent it shouldn't be editable in post, other platforms (dotmailer / mailchimp) do offer functionality to copy campaigns, resend etc.

relating to my previous point; I created a campaign and sent the campaign to my team to check it using a test contacts list (rather than using send test, because I also wanted to test the scheduling tool).

I wish the software had a way to customize the survey a little more and I also wish it would allow you to require the customer to comment if they leave a bad review.

I wish it was easier to pinpoint trends in the comments in CSATs.

We created a few test surveys first to see what we could do, things we found were: if you're working with a global team, you'll find you'll need to change the timezone in settings to schedule campaigns properly.

The dashboard and reporting are pretty good, allows us to see who's responded, and send reminders to those who haven't which is great.

Customer Support

This app is fantastic and so is the support.

I enjoy how easy and user-friendly the software makes my job.

Quality Assessor

The data is easy to extract, filter and read.

Operations Manager

Needs more customization and in-depth FAQ

you can't change contact lists once you've set up the campaign

Project Manager

in the beginning it is elaborate to set everything up

Very insightful tool, easy to use, no qualms.

Customer Feedback

Ease of Use

Surveys

Customization

Data Analysis

Email Integration

Reporting and Statistics

Integrations

Customer Ratings

Inconsistent customer ratings system

62% of reviewers feel negative about Nicereply’s customer ratings system. Some users report frustration that customers can submit multiple ratings for the same case, which can unfairly impact overall scores. Reviewers indicate that ratings are sometimes influenced by factors outside their control, such as company policies, rather than their own performance. Some users say customers misunderstand the rating scale or use the feedback box for unrelated questions, leading to skewed or inconsistent results. They also mention that a single low rating can disproportionately lower their average, making the system feel less reliable.

Team performance tracking tools

100% of reviewers feel positive about Nicereply’s impact on team performance. Some users say the platform helps them monitor team effectiveness through clear metrics and accountability features. Reviewers indicate that tools for setting goals, tracking progress, and rewarding achievements motivate teams and foster a sense of accomplishment. Some users report that the system’s ease of use and integration with team communication platforms make it simple to onboard new members and maintain focus on shared objectives. They appreciate being able to quickly identify areas for improvement and celebrate successes.

Actionable customer feedback insights

94% of reviewers feel positive about Nicereply’s customer feedback capabilities. Some users say the tool provides instant, easy-to-understand feedback after each customer interaction, allowing them to quickly identify trends and address issues. Reviewers appreciate being able to monitor satisfaction scores and comments in one place, which helps them coach team members and improve service quality. Some users report that the integration with other platforms streamlines feedback collection, and they value how the system encourages better service by making feedback visible and actionable for both individuals and teams.

Small Business

Large Enterprises

Mid-size Business

UmfrageOnline

UmfrageOnline provides businesses with a multi-language survey creation platform, as well as multi-channel survey distribution and real-time reporting. Features include logical workflows, customizable branding, mobile device compatibility, dynamic content, answer piping, and more.

Google Forms

Google Forms is a free form builder tool that enables users to create surveys and questionnaires online in order to collect and organize information

The UK-based & secure survey management tool for creating, distributing, managing, and analysing responses for unlimited surveys.

Access Controls/Permissions

Autofill

Benchmarking

Charting

Collaboration Tools

Conditional Logic

Customer Experience Management

Customer Segmentation

Customizable Fields

Customizable Forms

Customizable Reports

Data Visualization

Document Management

Drag & Drop

Email Reminders

Forms Creation & Design

Forms Management

Full Text Search

Multiple User Accounts

NPS Survey Structure

Offline Access

Offline Response Collection

Panel Management

Process/Workflow Automation

Pulse Surveys

Question Branching

Question Library

Question Piping

Randomization

Real-Time Analytics

Reminders

Response Quotas

Search/Filter

Sentiment Analysis

Single Sign On

Site Intercept Survey

Skip Logic

SMS Messaging

Social Media Integration

SSL Security

Statistical Analysis

Support Audio/Images/Video

Web Forms

SmartSurvey

Basic

Professional

Enterprise

Marketing and  Fundraising

The verification for logging in every time, the difficulty sending test emails and the time taken to get an automated support response are all very disappointing.

Administrator

We use SmartSurvey for a variety of functions (assessment tools, customer feedback, key documentation) and it's adaptable enough to work in all these situations.

Product Trainer

It's really hard to think of what I like least about Smart Survey but perhaps exporting data could be improved

Webmaster

All of my concerns were answered very clearly by [sensitive content hidden].   When the time comes for the live survey I'm planning I will definitely use Smart Survey it beats Survey Monkey by miles.  

Offers detailed survey functionalities and data insights

It is so easy to use and adaptable that we've extended our usage and tools and now use SmartSurvey for all documents that we ask our clients to complete.

Technology Consultant

Overall, the SmartSurvey app has been very useful in rolling out surveys, collecting data for research and development and automating the survey forms.

Not just these, it has excellent reporting capabilities which helps to extract a meaningful information out of the data collected.

The forms have very minimal options to customize the look and feel of the forms.

File Clerk/ Receptionist/Office Services

It has great options, and even with upgrading to the Professional Option, which can be kind of expensive, it delivers incredibly impressive results.

Also, the free basic version has very less features which lets the users to upgrade mandatorily.

One of the most negative things about it are some of the free features that require upgrading to the Professional version.

Principal Business Intelligence  Officer

Really easy to use product and good value for money.

Team support administrator

Customer service is also very impressive!

Software Engineer

There are plenty of structures and templates that I can choose from and can customize contents into the surveys.

Overall, I find it a fantastic application to conduct online surveys.

Director 

Really easy to create a good customer survey and collate the results to analyse

HR Manager

We have been able to use the product to collect feedback from external users, communicate and consult with our own workforce, data capture for reporting and beyond.  

Sales & Marketing Intern

I used the pro version so I used the data presentation tool to create graphs and pie-charts for the answers provided by the participants for each questions.

Founder

It's the perfect way to try out the software and whilst there are restrictions on the features, numbers of questions and the number of surveys that can be sent, for the occasional user with less than 100 responders per month, it's absolutely perfect.

Chief of Staff

I also like the ability to create different tracking links for various target groups.

Nicereply vs SmartSurvey Comparison (2026)

Nicereply

SmartSurvey

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives