Nicereply vs Trustpilot

Reputation

Survicate

Delighted

Bazaarvoice

InMoment

Feefo

Compare Nicereply and Trustpilot based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

InMoment is a cloud-based CX software that helps midsize and large businesses collect and manage employee and customer feedback to improve brand experience.

Delighted is a cloud-based customer feedback collection system that uses single question surveys across multiple channels including email, SMS, web link and website integration to gather and analyse customer, employee, partner and vendor experience insights, while monitoring NPS scores in real-time

Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever.

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Commenting/Notes

Complaint Monitoring

Customizable Branding

Customizable Questions

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Email Management

Email Marketing

Engagement Tracking

Feedback Management

Mobile Survey

Monitoring

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Response Validation

Survey Builder

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Trend Analysis

URL Customization

Visual Analytics

Nicereply

Web-based

The software definitely helps to keep our customer care team focused on providing good solutions knowing they can be rated on their responses.

Customer Experience Specialist

Overall, I definitely recommend especially for teams on a budget and not much time to onboard. The process was quick, easy and the Nice Reply team is super helpful.

Senior Support Lead Expert

Easy to use, simple, affordable pricing model, great support team. We were very much delighted by their product and service and are very excited to be using them and seeing the possibilities.

Innovation Co-Lab Senior Consultant

User experience for customer is perhaps the most important aspect in gaining organic participation in a feedback system, and Nicereply does a great job with this.

Asst. IT Manager

So far we are pretty happy with the capability to measure this using NiceReply. The application is easy to use and configure and provides a nice dashboard of the response metrics.

L2 Senior Engineer

I like that NR has a lot of features, it has a great integration with Salesforce and is really easy to use and configure. Really useful customer experience tool, highly recommended.

IpsyCare Agent

When customers are irate or it's simply something that is out of our control, they will use this to mark the agent with negative ratings (sometimes multiple times).

IT Support Handler

Great way to monitor customer satisfaction. Best way to improve to be better at customer service.

Customer Service & Social Media Moderator

Plus, when you have customers who are ecstatic, you get to review their feedback as well. Great for encouraging your staff.

Founder 

We increased the amount of feedback we collect from. Our users in 40% also The ease of Integration was impressive.

Customer Service Agent

I wish a comment was require, because occasionally I get a negative review with no thoughts on why they rated the service poorly.

It doesn't take into account when users are just being vengeful and claiming bad reviews on the service because they did not get what they wanted.

Project Manager

I like that it can easily be added to an email to clients and allow them to click to access the submission. It also is easy to receive notifications and track the submitted information.

Travel Agent

This tool is easy to implement in emails, giving your clients the opportunity to quickly provide feedback on your services.

Engagement Manager

Positive reinforcement for when we get things right.

VP, Client Relations 

This software is extremely easy to use in the context of reading, filtering and exporting data.

Acct mngr/ mktg

Getting the feedback from your customers is important to every business as it allows you to make adjustments to your business practices.

Some of our clients don't write feedback to the agents directly and will use NiceReply as a buffer. We can then figure out our client's problems and quickly get back to them with solutions.

Nicereply screenshot: Create and send beautiful one-click surveys to measure Customer Satisfaction, Net Promoter Score and Customer Effort Score.

Nicereply screenshot: Combine in-signature surveys with post-resolution email surveys to get more feedback than ever before.

Nicereply screenshot: Customize your surveys to fit your needs in terms of content, questions, design and branding.

Nicereply screenshot: Trigger surveys after resolving a ticket, conversation, deal, etc. in your CRM. See customer feedback in the same ticket, conversation, or deal afterward.

Nicereply screenshot: See customer feedback arrive in real-time in the comprehensive rating feed dashboard.

Nicereply screenshot: Analyze the performance of your teams, agents, and the CSAT, CES, or NPS results in powerful Analytics.

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Founded in 2010, Feefo works with 6,500+ brands worldwide. Feefo invites verified customers to leave feedback, which results in reliable, fake-free feedback. Its reviews help boost customer confidence, as well as providing the foundation for smarter, data-driven decisions and actionable insights.

Reputation is a reputation management solution, that helps multi-location businesses monitor and improve online ratings, reviews, customer experience, traffic, and more. Its centralized dashboard lets companies collect data and provides a 360-degree view of online and offline reputation.

Bazaarvoice gives you control to collect, display, and distribute text and visual user-generated content (UGC) to drive revenue, scale your brand, gain actionable insights and build customer loyalty.

A customer review management tool that brings businesses and consumers together through reviews.

Anonymous Feedback

Campaign Management

Customer Database

Customer Experience Management

Customizable Reports

Data Visualization

Email Reminders

Knowledge Management

Real-Time Analytics

Reminders

Response Management

Review Monitoring

Review Notification

Review Request

Sentiment Analysis

SEO Management

Social Media Integration

Social Promotion

Social Sharing

Tagging

Text Analysis

Text Fields

Widgets

Trustpilot

QA Software Engineer

Great for looking up reviews made by real people and not just bots doing reviews. Its kind funny to write a review about a review site that does reviews.

Freelance Graphic Designer

Because some of the reviews about the 'fraudulent' companies in trend there, are hard to believe that it was an issue posted there as a review.

Communication Specialist & Editor

I enjoy the ability of consumers and users to provide honest feedback, suggestions, experiences with the company and products, as well as share frustrations.

President

Overall it has been great, I have found some amazing software thanks to Trustpilot.

The software was super easy to use and was made user friendly where anyone would have ease using it.

Business Consultant

There's no option to always get in contact with the customers. When a customer posts a bad review, the only thing we could do is ask the customer for it's reference number so that we can look into it.

Animator

Overall it is a very easy, high quality and trustworthy site to write/read reviews and it's totally free to create and account there and start doing reviews that will help other people.

Senior Vice President

It has been excellent, good customer service good return on investment.

freelance

Trustpilot is really easy to use and has a lot to offer to Internet users. The customer support is really good and the resources are available to help us choose whether the site is trustworthy or not.

Web Developer

I have used their integration with Shopify and it's great how easy and simple it is to ask users for reviews that will immediately be published on your site.

Startup Owner and Freelancer

Customer support wasn't sure what's the problem when I'm getting error while signing up.

Customer Service Representative

Everyone in the world  can leave their feedback  and it is equally important. The site has a clean interface that makes it easy to maneuver the page.

Partner

If you don’t cancel at least 30 days in advance of renewal, they won’t release you from the contract. Extremely poor business practices.

Animal transport coordinator 

Great program to search and post reviews of companies or programs. Easy to use and easy to create a review.

This is a great way to build trust for your business. Just use email or LinkedIn account for review.

Digital Marketing Manager

I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Audit Associate

I think this site is very useful for online shoppers and provides merchants with feedback on their products and customer service.

IT Engineer

My experience with Trustpilot has been good, but the pricing model pushes most of the companies to use the free account without upgrading to the standard version.

Nicereply vs Trustpilot Comparison (2026)

Nicereply

Trustpilot

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives