Nicereply vs Simplesat

Birdeye

Jotform

SurveyMonkey

Birdeye builds AI agents for multi-location brands. We provide you AI coworkers at every location — for marketing, operations, and customer experience.

Jotform is a cloud-based form builder platform that helps businesses streamline form creation via ready-made templates, integrations with third-party applications, and design features that cater to organizations globally.

SurveyMonkey is an AI-based survey platform designed to help teams collect actionable feedback. The platform offers expert templates for various use cases including customer satisfaction, employee engagement, and event feedback. Organizations can distribute surveys to targeted audiences, analyze results with AI-based insights, and integrate with various business tools for streamlined workflows.

Online customer satisfaction survey software, including CSAT, Net Promoter Score & Customer Effort Score.

Activity Dashboard

Alerts/Notifications

Chat/Messaging

Commenting/Notes

Complaint Monitoring

Customizable Branding

Customizable Questions

Customizable Templates

Dashboard

Data Analysis Tools

Data Import/Export

Email Management

Email Marketing

Engagement Tracking

Feedback Management

Mobile Survey

Monitoring

Multi-Channel Data Collection

Multi-Channel Distribution

Multi-Language

Negative Feedback Management

NPS of Customers

Performance Metrics

Predictive Analytics

Ratings/Reviews

Real-Time Data

Real-Time Notifications

Real-Time Reporting

Reporting/Analytics

Reporting & Statistics

Response Validation

Survey Builder

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Trend Analysis

URL Customization

Visual Analytics

Nicereply

Web-based

SmartSurvey

Typeform

Starter

Essential

Growth

Business

Inconsistent customer rating system

62% of reviewers feel negative about Nicereply’s customer ratings system. Reviewers indicate frustration with customers being able to submit multiple ratings for the same case, which can unfairly skew averages. Some users report that ratings often reflect dissatisfaction with company policies rather than individual performance, leading to scores that don’t accurately represent agent effectiveness. They mention confusion among customers about the rating scale and the impact of a single low score on overall metrics. Some reviewers feel the inability to filter or manage duplicate ratings and inconsistent feedback makes it challenging to obtain a fair assessment of service quality.

Team performance tracking tools

100% of reviewers feel positive about Nicereply’s team performance features. Reviewers appreciate being able to monitor team effectiveness through accessible metrics and real-time data, which helps them identify strengths and areas for improvement. They indicate the platform supports team accountability by providing group KPIs and progress tracking. Some users say features like rewards and goal-setting foster motivation and reinforce company values. They also mention that the software is easy to use, quick to onboard new team members, and integrates well with existing team communication tools, making it valuable for maintaining high performance and collaboration.

Actionable customer feedback insights

94% of reviewers feel positive about Nicereply’s customer feedback capabilities. Reviewers indicate the platform makes it easy to collect, view, and analyze customer feedback, helping them quickly identify issues and track satisfaction trends. They appreciate the seamless integration with tools like Front and Salesforce, which streamlines feedback collection and enables instant access to insights. Some users report that the feedback system motivates teams to improve service quality and provides valuable data for coaching and training. They say the clear, user-friendly interface encourages more customer participation and helps teams monitor and enhance their customer service performance.

business administrator

allows us to see our own mistakes or what we are doing wrong and serves to improve each day more and fight because customers feel satisfied with the service and the product they acquire

Customer Service Director

I'd say best thing about Nicereply is its variety when it comes to the surveys, it provides everything you need for your department, to get every feedback from your customers.

Export option for every survey and statistics.

Customer Care Supervisor 

Really user-friendly platform that gets you all the necessary data needed and lets you drill down easily where you want to find more information.

The rating sometimes can be unfair sometimes

Client Service Director

Creating a campaign survey, design is limited (you can add your custom brand colours) -  or you can copy the survey code and use a different platform to send it from e.g. Mailchimp - but this means you can't send reminders.

My team came back with changes, but because the campaign was in 'sent' status- I couldn't make the edits, nor duplicate the campaign to save time. Whilst I see the logic of this, in that if the campaign is Sent it shouldn't be editable in post, other platforms (dotmailer / mailchimp) do offer functionality to copy campaigns, resend etc.

relating to my previous point; I created a campaign and sent the campaign to my team to check it using a test contacts list (rather than using send test, because I also wanted to test the scheduling tool).

Customer Lifecycle Specialist

Would have loved for it to be more customizable, the standard look is a bit old-school.

We created a few test surveys first to see what we could do, things we found were: if you're working with a global team, you'll find you'll need to change the timezone in settings to schedule campaigns properly.

Q/A Engineer

In our company, we interact with people on the daily and it is good to get feedback from them so that we can be successful

Very easy to set up, see results, and track different users stats/comments/complaints/etc.

The dashboard and reporting are pretty good, allows us to see who's responded, and send reminders to those who haven't which is great.

Business Operations

We currently read and manipulate everything manually in a SQL tool as NiceReplys reporting isn't as robust as we need.

customer support specialist

I have enjoyed integrating it with our software for support!

Customer Service Associate

Easy to use, if you want to find stuff it is one or two buttons away.

Quality Assessor

The data is easy to extract, filter and read.

I wish it was easier to pinpoint trends in the comments in CSATs.

you can't change contact lists once you've set up the campaign

Customer Support

This app is fantastic and so is the support.

I enjoy how easy and user-friendly the software makes my job.

Project Manager

in the beginning it is elaborate to set everything up

Customer Feedback

Surveys

Ease of Use

Customization

Data Analysis

Email Integration

Customer Ratings

Reporting and Statistics

Integrations

Small Business

Large Enterprises

Mid-size Business

Survicate

Survicate is a complete customer feedback platform to collect, analyze, and act on customer feedback. Run surveys across every digital touchpoint, from email and website to mobile apps. Use AI to easily analyze feedback across sources. Act on customer feedback with 40+ native integrations.

Screeb

The All-In-One Platform  to Build Product Experiences Your Users Will Love

Simplesat is a cloud-based customer satisfaction survey solution that lets users set up one-click satisfaction surveys and distribute them to their customers. Users can embed CSAT and CES in email signatures or helpdesks, and send quarterly Net Promoter Score (NPS) surveys automatically via email.

Anonymous Feedback

CES Survey Structure

Conditional Logic

Customizable Forms

Data Visualization

NPS Survey Structure

Search/Filter

Text Fields

Website Integration

Widgets

Simplesat

Standard

Elite

Enterprise

Customer Support Manager

Also the Customer support, they reply instantly and offer great support

CEG System Manager

By paying only USD 79 per month, you get unlimited surveys and unlimited user profiles.

SENSITIVE CONTENT HIDDEN] and his team is very responsive, always attend to the questions/errors that we raised.  

Nicereply vs Simplesat Comparison (2026)

Nicereply

Simplesat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives