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optimise-it
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Enhancing customer service via live chat
Table of Contents
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optimise-it - 2026 Pricing, Features, Reviews & Alternatives
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optimise-it overview
What is optimise-it?
X-Livechat is a solution from Value Added Services (formerly optimise-it) within the Ströer X Group.
X-Livechat is an open and modular live chat software with omnichannel integration. The chat solution organizes, scales, automates and analyzes processes in customer service, sales and human resources.
Individually configured functions also address specific company requirements and make customer communication more efficient – while increasing customer satisfaction.
Key benefits of using optimise-it
Strengthen customer loyalty
Solutions for improving customer service, simplifying recruiting, increasing sales, and optimizing marketing
Suitable for large corporations, SMEs, and small businesses
Intuitive and innovative use of chat improves communication and customer experience
Integrates with messaging channels like WhatsApp to reach younger audiences
Chatbot handles initial questions from applicants, improving efficiency
Starting price
per month
Alternatives
with better value for money
optimise-it’s user interface
optimise-it reviews
Overall rating
5.0
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- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend10/10
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optimise-it's key features
Most critical features, based on insights from optimise-it users:
All optimise-it features
Features rating:
optimise-it alternatives
optimise-it
Starting from
199
Per month
Slack
Starting from
8.75
Per month
Birdeye
Starting from
No pricing info
Salesforce Service Cloud
Starting from
25
Per month
optimise-it pricing
Pricing plans
Pricing details:
User opinions about optimise-it price and value
Value for money rating:
optimise-it support options
Typical customers
Platforms supported
Support options
Training options
optimise-it FAQs
optimise-it has the following pricing plans:
Starting from: €199.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of optimise-it?
optimise-it has the following typical customers:
Large Enterprises, Mid Size Business, Small Business
Q. What languages does optimise-it support?
optimise-it supports the following languages:
English, German
Q. Does optimise-it offer an API?
No, optimise-it does not have an API available.
Q. What level of support does optimise-it offer?
optimise-it offers the following support options:
Chat, Phone Support, Email/Help Desk