PhoneBurner vs XCALLY

Five9

Aircall

Genesys Cloud CX

Avaya UCaaS

Ytel

Compare PhoneBurner and XCALLY based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Aircall is a customer communications platform unifying channels like phone, WhatsApp, and text. Its cloud-based system includes AI Voice Agents for inbound calls, real-time conversation intelligence, and integration with tools like Salesforce, HubSpot, and Zendesk. Businesses can track performance metrics with detailed analytics and manage all interactions through an intuitive interface.

Great for lead gen and companies with advanced outbound calling and texting needs. TCPA, FCC, and CRTC compliant when used correctly.

Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more

PhoneBurner's Power Dialing platform helps inside sales teams reach up to 4x more contacts, increase live answers, manage/track leads, and streamline workflows.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Scheduling

Archiving & Retention

Auto-Dialer

Automatic Call Distribution

Automatic Outbound Dialer

Blended Call Center

Calendar Management

Calendar Sync

Call Center Management

Call Disposition

Call Duration

Call List Management

Call Logging

Call Monitoring

Call Recording

Call Reporting

Call Routing

Call Scheduling

Call Scripting

Call Tracking

Call Transcription

Call Transfer

Call Volume

Call Whispering

Callback Scheduling

Caller ID

Campaign Management

Client Management

Compliance Management

Computer Telephony Integration

Contact Database

Contact Management

Cost Analysis

Customer Database

Customizable Branding

Customizable Fields

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Management

Deal Management

Document Management

Email Management

Email Marketing

Email Templates

Event Triggered Actions

FCC Compliance

For Insurance Industry

For iPad Devices

For Sales Teams/Organizations

For Startups

FTC Compliance

Inbound Call Center

Inbound Reporting

Integrations Management

Interaction Tracking

Lead Capture

Lead Distribution

Lead Management

Lead Qualification

List Management

Meeting Management

Monitoring

Multi-Campaign

Multi-Channel Communication

Multiple Scripts

Multiple User Accounts

On-Demand Recording

Outbound Call Center

Outbound Reporting

Performance Management

Performance Metrics

Power Dialer

Pre-recorded Messages

Predictive Dialer

Preview Dialer

Process/Workflow Automation

Progressive Dialer

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Recording

Reminders

Reporting & Statistics

Reporting/Analytics

Sales Pipeline Management

Sales Reports

Sales Trend Analysis

Search/Filter

PhoneBurner

Web-based

Scheduler

My overall experience has been really good. PhoneBurner has increased the amount of calls we are able to make leading to more productivity which equals a win win for my sales team.

Founder

Can't forget Jeff Osness he admitted and took FULL BLAME for not responding to my customer request. Come on now, Where in American History will someone take blame for anothers actions.

Regional Sales Director

PhoneBurner Great Help in Lead Management and Generating Sales Opportunities.

National Sales Manager

Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.

Phoneburner blows everything out of the water for the price and simplicity. I'm excited for new features to come - it's been essential to my first 4 months of growth.

New Home Specialist

I like the ability to upload lists, and call through the list very quickly. Ability to drop emails/voicemails to the contacts without rerecording/retyping.

Sales Development Rep

I have been using PB for about a year now and I have 0 complaints.

Business Development

Power Dialing and Contact Management with SUPERB customer support.

Partner

The ease of integration is the best part of the product. Simply upload an XLS sheet and go.

Wealth Advisor

I liked how the users could set up the layout on what is most critical to them when going through the lists. I also like filtering lists and abilbity to move from folder to folder.

Insurance Agent

If you mark a bad number it doesn't automatically remove the number from the dial list. Overpriced compared to similar competition.

Owner

The software is not simply another tech product but, cost effective without sacrificing the quality of the product.

Assistant Manager

I also love having the phone script as an option right on the screen with the person's data. There are a lot of features, but you can get started using just the basics.

Owner / Operator

It is practical, easy to set up, and user friendly.

Sr Pipeline Manager

This software just rolls through your entire database spreadsheet 1 call after another. It has a GREAT user interface that is maps calls to hang up, pause dialing, next call, etc.

Originating Branch Manager

The Ease of use and the fact that is saves me so much time.

Tax Associate, International Tax

Hard to navigate and understand the software at first. It takes time to get used to it and the training/support is just at par.

Despite the integration issues this tool is great. I spend much more time speaking with people rather than leaving voicemails.

PhoneBurner screenshot: Increase calls and live conversations up to 4x. Dial up to 80 contacts per hour with our intuitive, easy-to-use dialer.

PhoneBurner screenshot: Meet the done-for-you spam safeguard. Protect your numbers from spam flags and get more calls answered, with ARMOR®.

PhoneBurner screenshot: Say sayonara to soul-sucking workflows. PhoneBurner reduces minutes of post-call workflows into a single click.

PhoneBurner screenshot: Connect Scores = Pickup probability built into your dialer. Skip dead-ends, prioritize those most likely to answer, and watch connections soar.

PhoneBurner screenshot: Join 1000s of customers hitting double-digit answer rates. Stop dialing, and start connecting.

PhoneBurner screenshot: Use our CRM or integrate with 100+ top CRMS and apps. Multiply outreach efficiency with sequences, lead distribution, smart call lists and more.

PhoneBurner screenshot: What gets measured, gets improved. Access cutting-edge call analytics and make smarter decisions that drive ROI.

PhoneBurner screenshot: Intelligently and automatically distribute leads to your team, using highly customizable rules.

PhoneBurner screenshot: Send a personalized email after any call outcome with one click. Track email opens, link clicks, video views and more.

PhoneBurner screenshot: PhoneBurner saves you time and automates tedious tasks. Have up to 4x more live conversations every dial session.

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

Avaya UCaaS (formerly Avaya Aura Contact Center) is a unified communications platform businesses of all sizes across a range of industries. The solution enables flexible hybrid working for agents at home or in the office, and combines Avaya Cloud Office, Avaya Spaces, and Avaya Enterprise Cloud.

3CX is a phone system that handles call queues, built-in video calls, and web conferencing. It integrates website live chat, Facebook & text messages all in one system. The open-platform is fully compatible with popular IP phones & SIP trunks.

XCALLY is an omnichannel contact centre management solution and customer care suite for inbound, outbound and blended contact centers

Answering Machine Detection

Automated Attendant

Automated Routing

Chat/Messaging

Live Chat

Manual Dialer

Multi-Channel Management

Phone Key Input

Sentiment Analysis

SMS Messaging

Social Media Integration

Survey/Poll Management

Surveys & Feedback

Text to Speech

Third-Party Integrations

Video Conferencing

Voice Mail

VoIP

VoIP Connection

Workforce Management

XCALLY

Android

Linux

Windows

iPhone

Customer Care Manager

XCally is a great solution for our activities. It provides specialized functions for our Contact Center Agents activities and a great UI too, both for Agents and for Supervisors.

Technical ICT Consultant - VoIP Expert

Integrate a powerful predictive/progressive/preview dialer (Tiger Dial - sell more and better). Very nice and easy to use GUI (spend more time on productivity with a short learning curve).

Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

Network Administrator

XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.

Xcally is perfectly suited to our expectations and those of our customers. It is constantly evolving with always the integration of new functionalities.

Founder and owner of Hosted Services Egypt 

XCALLY is very stable with a Linux based core, low resources consumption and ease of use. Elegant design with many language even for eastern written languages like ARABIC you get RTL support.

Technical Support Engineer

Very strong development team with many additions and suggestions implementing to the software on a regular basis. Awesome communication experience with customer support and sales teams.

PhoneBurner vs XCALLY Comparison (2026)

PhoneBurner vs XCALLY Comparison (2026)

PhoneBurner

XCALLY

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives