PhoneBurner Pricing, Features, Reviews & Alternatives

PhoneBurner

Power dialer & outbound sales acceleration software for SMBs

4.85/5 (143 reviews)

PhoneBurner overview

What is PhoneBurner?

PhoneBurner is a Power Dialer and Sales Acceleration platform that increases productivity on the phone by 447% - without any additional software. Our system automates repetitive workflows, and helps sales reps have 3-4 times more live conversations. More talk time. Less tasks. More opportunities to close deals.

Our software is cloud based and installation free. Users can log in from anywhere, and conduct dial sessions using any phone or our softphone. Enjoy 100% delay free connections. No awkward pause. No delay. No dropped calls.

Included CRM (API, Salesforce and other integrations available) allows users to intelligently filter leads for better dial sessions. Dial 60-80 contacts per hour. Instantly drop voicemails, and send customized emails based on call outcome. Customize disposition sets, take notes, schedule follow-ups, and more. Call Recording, Call Transfer, and Local ID are available.

PhoneBurner's proprietary SmartSender feature allows for the creation of resource SmartPacks (individual or groups of documents, images, video, web links, etc.) that can be instantly added to emails. Users are alerted in real-time when emails are opened, links clicked, videos watched, attachments viewed, etc. for perfectly timed follow-up. SmartSender is also integrated with "Retargeting" enabling users to serve targeted ads to contacts as they browse the web, Facebook, or Twitter.

PhoneBurner team accounts include administrative controls, advanced real-time reporting and analytics, LeadStream smart lead distribution, and automated content sharing including call scripts, disposition sets, emails, and more. Volume discounts are available based on team size and term length.
www.phoneburner.com

Pricing

Starting from
$149/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English
PhoneBurner screenshot: Dial up to 80 contacts per hour with our intuitive, feature-rich interfacePhoneBurner is Power Dialer Software for Inside Sales ProfessionalsPhoneBurner screenshot: Maintain detailed contact records and history, track activity, build a bigger, more engaged sales pipelinePhoneBurner screenshot: Intelligently and automatically distribute leads to your team, using highly customizable rules.PhoneBurner screenshot: Create detailed reports to track agent and team performance using real-time and historical analytics.PhoneBurner screenshot: Customize dialer buttons to perform your desired actions based on any call result. Drop voicemails, send emails, apply tags, move contacts into folders or add to do-not-call list, and more.PhoneBurner screenshot: Use our intuitive sales CRM to manage contacts with ease and clarity. Or integrate with whatever CRM you use today.PhoneBurner screenshot: Manage a team of sales reps from one centralized admin dashboard. And and remove users as needed, get new sales reps up to speed fast!PhoneBurner screenshot: Send a personalized email after any call outcome with one click. Track email opens, link clicks, video views and more.PhoneBurner screenshot: PhoneBurner saves you time and automates tedious tasks. Have up to 4x more live conversations every dial session.

PhoneBurner user reviews

Value for money
Features
Ease of use
Customer support
  4.7
  4.7
  4.8
  4.8
Tom N.

Outstanding CRM for Generating More Calls, Emails, and Voicemails

Used daily for 2+ years
Reviewed 2021-01-06
Review Source: Capterra

Extremely happy with this company and their customer service. They did a great job of setting us up and continue to provide very fast, efficient customer service.

Pros
Extremely easy to use. Automates calling, sending emails, and leaving voicemails. You can make 2-4 times more calls, emails, and voicemails with PhoneBurner than you can without it. It's the fastest way to contact customers and prospective clients. You can easily customize the software to build the sales process you want to implement and make changes at any time. We love it!

Cons
It does not have any sales analytics or revenue projections. You can use it in conjunction with another CRM to have the best of both worlds (the fastest possible calls, emails, and voicemails with PhoneBurner and sales analytics and pipeline management with an attached CRM).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alexandre M.

Best customer service of all 7 call software I used. Outstanding.

Used daily for 6-12 months
Reviewed 2019-11-06
Review Source: Capterra

You pay for problems NOT happening. You pay for not having to fix issues. You pay for outstanding service. Phoneburner is my peace of mind.

Pros
I used 7 differents call softwares. I used : Five9, Vocalcom, Fenero, 3Clogic, AAvaz. Nothing compare to the service phoneburner gave me. With all other software, it oscillated between bad service, to outright fraud (Fenero was the worst). Not only everything work perfectly fine but when you got questions, a dedicated staff fix everything with you in a matters of seconds. With Five9, I spent up to 20 hours a weeks, trying to fix all the problems for 6 weeks until they just gave up and refunded me (I do give them credit for that).

Cons
I would like to see a feature to listen, whisper and bargin. Especially to train my home based agents.

Response from PhoneBurner


Thanks so much Alexandre! We appreciate your business and look forward to continuing to support you and your team :)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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MISTY H.

Need to make more calls? YOU NEED THIS!!

Used weekly for 6-12 months
Reviewed 2021-06-03
Review Source: Capterra

I LOVE Phone Burner! I used to work in a call center so I was familiar with a dialer but this one is fantastic! I started using it because of it's integration with Salesforce and have never looked back! I love that I can make calls and drop a pre recorded voicemail and it has nearly doubled my productivity!

Pros
I love that it cuts down on my time on the phone by dialing numbers automatically and by dropping voicemails before the voicemail even picks up!

Cons
I wish there was a better integration between Salesforce and Phone Burner where I could make updates to my CRM while I'm in Phone Burner but I just open another window with Salesforce in it on my computer and that solves that problem.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Luis S.

Easy to Use

Used daily for 1-2 years
Reviewed 2019-03-20
Review Source: Capterra

As a overall, it is a good experience and make my job easy when I need to call a lot of phone numbers.

Pros
Easy to use, tech friendly, it's easy to find the feature, easy upload leads list and to keep a record.

Cons
Sometimes it becomes slow and freezes. Sometimes when using the pause it does not work and dial the phone number and when you click pause again, the call is cut off and goes on to the next one. I do not like that you can not return on the call without having to close the dialing window.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Martin R.

Power Dialing and Contact Management with SUPERB customer support.

Used daily for less than 6 months
Reviewed 2021-04-13
Review Source: Capterra

PhoneBurner is a dramatic improvement over our previous system and the streamlined workflow were a very pleasant surprise, but the biggest surprise has been the cheerful and competent support staff. I would recommend this product to anyone in my position.

Pros
The power dialer streamlined our workflow and increased productivity dramatically. Setting it up was very easy with the help from the PhoneBurner support team. As my needs evolved and I became more and more familiar with the software, I became more and more interested in tweaking it to suit my desired workflow and results. The support team not only helped me ably, they were always cheerful and pleasant to deal with.

Cons
It's not as feature-rich as the giant CRMs but that is easily offset by the dramatic difference in price.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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PhoneBurner pricing

Starting from
$149/month
Pricing options
Free trial
Subscription
View Pricing Plans

Free Trial - no credit card required. Get unlimited dialing from $149/month. Volume discounts are available for multi-user accounts, along with an exclusive set of features built for sales teams.

PhoneBurner features

API
Activity Dashboard
Alerts/Notifications
Call Center Management
Email Management
Monitoring
Reporting & Statistics
Reporting/Analytics
Third Party Integrations

Alerts / Escalation (203 other apps)
Chat/Messaging (236 other apps)
Customizable Branding (213 other apps)
Knowledge Base Management (179 other apps)
Live Chat (191 other apps)
Mobile Access (139 other apps)
Multi-Channel Communication (191 other apps)
Real-Time Chat (142 other apps)
Self Service Portal (158 other apps)
Support Ticket Management (142 other apps)
Surveys & Feedback (163 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

GetApp Analysis

The number of calls that sales agents make each day is directly tied to their success rates. PhoneBurner is a web-based solution that increases the number of calls that agents can place each hour by up to 447%. The power dialer and outbound call center software also increases live answer rates, boosts live interactions, eliminates repetitive tasks, and improves follow-up and conversion opportunities.

Built for outbound sales teams, as well as individual agents in the real estate, mortgage, insurance, non-profit, telemarketing, IT, and technology industries, PhoneBurner provides its users with a cloud platform that they can use to make calls from anywhere. It improves lead management with real-time alerts when leads open emails, click links, or view attachments. Key features include power dialing and voicemails, personalized emails, custom disposition sets, lead management, real-time tracking, call recording, and local IDs.


What is PhoneBurner?

PhoneBurner is a solution that agents can use to increase productivity without adding new software to their workflows. The sales acceleration tool helps agents close more sales each day by utilizing integrated CRM to maintain all client data and call histories.

Using PhoneBurner’s power dial feature, which replaces manual dialing, sales agents are able to connect with up to 80 contacts each hour. They can also leave instant voicemails and send personalized emails automatically. By eliminating the most onerous tasks related to making sales calls, PhoneBurner frees agents to spend more time on the critical tasks related to closing sales and deals.

Awkward pauses on the telephone line are virtually eliminated when sales teams switch to PhoneBurner. The software not only does away with “finger fatigue” from dialing, but it also enables agents to leave professional voicemails without listening to the message before moving on to the next call. Custom disposition sets let agents re-categorize sales prospects based on the outcomes of their calls and send automated emails with one click. These emails are trackable thanks to PhoneBurner’s SmartSender feature. Any data collected is funneled into the solution’s intuitive CRM, where it can be sorted by tags, call time, and frequency. Premium PhoneBurner features include call recording, call tracking, retargeting, and local area codes with the company’s Local ID plans.


Who is PhoneBurner For?

  • Experience level: All experience levels
  • Industry: Sales, real estate, mortgage, insurance, non-profit, telemarketing, IT, and technology
  • Business size: Small businesses, mid-size businesses, large enterprises
  • Departments/roles: Anyone who uses the telephone as a prospecting and sales tool
  • Budget/point: Single seat accounts are available at $67.50/month
  • Example customers: Century 21, Coldwell Banker, Re/Max, Farmers Insurance

Main Features

Power Dialing

PhoneBurner eliminates drudgery and repetitive tasks for sales agents and other call center personnel. By doing away with manual dialing, agents are able to reach up to 80 contacts per hour. PhoneBurner’s power dialer feature gives agents complete control over the entire call experience.

To use PhoneBurner’s dialing feature, just pick up your phone and dial into the app. It will call the contacts that you select and leave pre-recorded voicemails. You’ll be able to take notes, schedule appointments, and send emails from within your PhoneBurner dashboard.

Track Contact Activity

PhoneBurner takes lead tracking to the next level with advanced activity tracking tools. From the Contact Activity tab, agents are able to track which of their outgoing emails have been opened, links have been clicked, and attachments have been viewed. Agents can also stay on top of the number of views their videos have received.

Once you’ve set up your account, PhoneBurner will notify you when your contacts open the emails you sent or viewed the associated attachments. This provides you with a clear opportunity to follow up via phone call at the most opportune time.

Managing Contacts

An intuitive CRM helps PhoneBurner users manage leads, take notes, and schedule follow ups quickly online. Through the contact manager, agents should be able to create custom layouts, tags, and searches. They can also sort data fields, as well as tags, and review saved searches to ensure they’re getting the most accurate results every time.

In addition to searching for contacts by name or email address, PhoneBurner allows you to search with a wide variety of unique parameters. Qualifiers—like “equal” or “contains”—are another way to narrow down your search results. Details for the contacts you select are displayed on the left of the Contact Details page, alongside any custom fields or tags you’ve added. PhoneBurner has also integrated Google search, which means you can research on the fly at any time during a call.

Team Reporting

Sales teams and other professional groups can take advantage of PhoneBurner’s team activity reports. Managers should be able to dig down into dial session reports to uncover hidden information regarding their best—and worst—performing agents.

As the admin on a group account, you’ll maintain total control over your agents. You can keep seats independent or network them for shared access. PhoneBurner makes it easy for you to monitor activity and generate high-level team reports as a way to evaluate the activity and success of your team. You can also get deep into individual agent session data and call logs.


Integrations

PhoneBurner is integrated with Salesforce. It also has an open API for custom integrations.


Pricing

Single seat accounts are available for $67.50 per month, for 450 rollover minutes, or $149 per month, for unlimited minutes. Team accounts offer savings of up to 50% per seat, with enhanced administrative, reporting, and efficiency tools built specifically for teams.


Bottom Line

  • Cloud platform lets agents make calls from anywhere
  • Powerfully customized to fit any workflow or sales process
  • Improves lead management and eliminates repetitive tasks
  • Integrates with Salesforce
  • Free to try without a credit card

Videos and tutorials

Additional information for PhoneBurner

Benefits

- Power dial contacts up to 4x faster
- Drop voicemails in one click (no need to wait for the beep)
- Send one-click emails based on call results
- Streamline workflows with custom disposition sets
- Know when contacts open emails, view attachments, click links
- Increase live answers up to 4x with Local ID
- Record calls for training and quality management
- Transfer calls
- Access real-time reports and analytics
- Get custom reports emailed to you for superior agent management
- Intelligently and automatically distribute leads to your team
- Use our CRM, Salesforce, or integrate with yours