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XCALLY
Omnichannel contact center management
XCALLY Pricing, Features, Reviews and Alternatives
XCALLY FAQs
XCALLY has the following pricing plans:
Starting from: $30.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
These products have better value for money
Q. Who are the typical users of XCALLY?
XCALLY has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does XCALLY support?
XCALLY supports the following languages:
English, Korean, Spanish, Italian, French
Q. Does XCALLY support mobile devices?
XCALLY supports the following devices:
Android
Q. Does XCALLY offer an API?
Yes, XCALLY has an API available for use.
Q. What other apps does XCALLY integrate with?
XCALLY integrates with the following applications:
Vtiger CRM, Amazon Polly, Telegram, Zoho CRM, Viber, ClickSend, WhatsApp, Infobip, Dynamics 365, Freshsales, Microsoft Teams, Freshdesk, Twitter/X, Salesforce Sales Cloud, SugarCRM, Plivo, Asterisk, Dialogflow, Meta for Business, ServiceNow, Twilio, Instagram, Zoiper, HubSpot CRM, Zendesk Suite
Q. What level of support does XCALLY offer?
XCALLY offers the following support options:
Phone Support, 24/7 (Live rep), Email/Help Desk, Knowledge Base, Chat
XCALLY product overview
What is XCALLY?
XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills.
Key benefits of using XCALLY
Typical customers
Platforms supported
Support options
Training options
Not sure about XCALLY? Compare it with a popular alternative
Starting from
30
Per month
Starting from
39
/user
Per month
XCALLY pricing information
Value for money
4.7
/5
129
Starting from
30
Per month
Pricing options
Value for money contenders
XCALLY features
Functionality
4.7
/5
129
Total features
64
7 categories
Most valued features by users
Functionality contenders
XCALLY users reviews
Overall Rating
4.8
/5
129
Positive reviews
98
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.54/10
108
19
2
0
0
Pape Pathé K.
CEO
Overall rating contenders
Verified reviewer
Computer Software, 11-50 employees
Used daily for 6-12 months
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Not only the provision of software licenses, but also the SaaS model of services will make it easier to carry out business.
The existing omni-channel function is great, but I was impressed that you could use CallySquare to create a new solution. For example, VoiceBot can be created relatively easily by combining Google and Amazon services. I think this is one of the strengths of XCALLY.
When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed. I want you to make it better, such as changing the color depending on the cue.
Matovu M.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
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Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback.
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs. The ease to use third party API is incredible. With Xcally Open Channel module, all social media channels like facebook, whatsapp email among others in one place - that is a real contact center solution. Very stable for both PRIs and SIP Trunk gateways usage with almost no downtime caused by the software. Easy to use cally square project that allows you design IVRs with a very intuitive drag and drop GUI. The software can only get better! The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.
It would be great to have a subscribe to community for Xcally users where members share their experiences and minor bug fixes archived especially for non paid support so that the ticket time frames and the team is not over stretched on obvious errors and challenges by users. You can add more cloud enabled features in the 'Out Of The Box' package to enable the solution be used anywhere than defined...
Claas F.
Telecommunications, 1-10 employees
Used weekly for 2+ years
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Good.
The IVR builder and the XCally Softphone are great.
It's not easy to backup XCally and pricing structure should be reviewed especially compared with some other Solutions in the market. In our point of view it would be better for the market in South East Asia to change the pricing model and offer a basic version free of charge and charge for modules.
Antoni S.
Information Technology and Services, 51-200 employees
Used daily for 2+ years
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Usually, moving to any VoIP product will reduce the cost of your current invoice related to phone/voice system.In our case, as we are an IT company, we easily installed xcally software in our own servers and when we needed support, they assisted us in all the matters.The UX is friendly, the end-users are able to use it quickly. Xcally offers different possibilites to use the system; from Phonebar (windows client) to WebRTC (where you can use your browser to do and receive calls).
It's very customizable as it's based on Asterisk . If you invest a little bit of time on this application, you certainly can achieve all the demands of your company thanks to the flexibility it brings.They have an extensive knowledge based (wiki) where you can find a lot of documentation and examples, really useful when you start with the configuration.Sales team demonstrated to be very flexible and always adapted to our demands, something that we really appreciate a lot.
I would say that if you don't have purchased a "priority support", sometimes it could take some time to get an answer of a ticket raised to the support team.
Dema E.
Transportation/Trucking/Railroad, 51-200 employees
Used daily for 2+ years
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Awesome and love it. I recommend xcaly already.. Not a technical person but would tell about my administrative role. Easy to access and deploy changes
Easy to use Mutil functions and features Up to speed with industry changing Decent pricing compared to others Good customer support Friendly interface
agent's performance dashboard ( occupancy) All agents dashboard Real Time metrics calculator
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