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XCALLY Pricing, Features, Reviews and Alternatives

XCALLY product overview

What is XCALLY?

XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills.

Key benefits of using XCALLY

  • XCALLY offers real-time asynchronous web architecture with real-time panels to monitor every agent's performance.

  • Manage customers' information and keep track of their interactions across multiple channels on the same unified solution.

  • Agents can work on every kind of operating system with XCALLY's applications or SIP external phones.

  • XCALLY includes a business intelligence module with custom dashboards to monitor and improve performance.

  • Using the API users can connect XCALLY with external custom apps or third-party apps such as Salesforce, SugarCRM, Freshdesk, Zendesk, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    24/7 (Live rep)
    Email/Help Desk
    Knowledge Base

    Training options

    Webinars
    Documentation
    Live Online
    Videos

    XCALLY pricing information

    Value for money

    4.7

    /5

    91

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    XCALLY features

    Functionality

    4.8

    /5

    91

    Total features

    61

    7 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Reporting & Statistics
    Multi-Channel Communication
    Live Chat
    Surveys & Feedback

    Functionality contenders

    XCALLY users reviews

    Overall Rating

    4.8

    /5

    91

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.62/10
    Rating distribution

    5

    4

    3

    2

    1

    79

    8

    4

    0

    0

    Pros
    I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
    AvatarImg

    Fabricio G.

    Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.

    MM

    Matovu M.

    XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.

    LB

    Lincoln B.

    Cons
    Missing features that must be developed. Many requests for support from our customers because not easy to use.
    AvatarImg

    Pape Pathé K.

    The contact manager is a little bit rigid but at the moment I have fixed all the problems.

    AS

    Antonio S.

    The reports doesn't support any mysql queries (for example: union function). Also, analytics doesnt't include graphs.

    AO

    Amit O.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Future of Contact Center !!! Xcally Motion 2

    Reviewed 3 years ago

    Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.

    Pros

    Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.

    Cons

    I live everything about Xcally Motion 2.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    XCally Contact Centre the Way of the future

    Reviewed 2 years ago

    Fast efficient and deliver

    Pros

    As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.

    Cons

    I can honestly say there was nothing I do not like

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Xcally stands at the frontier of call center

    Reviewed 3 years ago

    The sense of responding to customer has improved.

    Pros

    The feedback feature and one agent console is useful

    Cons

    The repeat of realtime report on all channel with the same info. Its unnecessary

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The perfect software to manage multichannel !!

    Reviewed a year ago

    when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.

    Pros

    The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale! Last but not least, the training plans for users and partner programs !! really excellent!

    Cons

    The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Best solution ever

    Reviewed 2 years ago

    No need to staff a telecom engineer, no need to be expert and a verry good and reactive support team.

    Pros

    I use many telecom solution but xcally is perfect, easy to use and stable.

    Cons

    All is perfect in xcally i have nothing to write here at this moment and after 4 years of use.

    XCALLY FAQs and common questions

    Q. What type of pricing plans does XCALLY offer?

    XCALLY has the following pricing plans:
    Pricing model: Subscription
    Free Trial: Available


    Q. Who are the typical users of XCALLY?

    XCALLY has the following typical customers:
    Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business


    Q. What languages does XCALLY support?

    XCALLY supports the following languages:
    English, French, Italian, Korean, Spanish


    Q. Does XCALLY support mobile devices?

    XCALLY supports the following devices:
    Android


    Q. Does XCALLY offer an API?

    Yes, XCALLY has an API available for use.


    Q. What other apps does XCALLY integrate with?

    XCALLY integrates with the following applications:
    Vtiger CRM, Amazon Polly, Telegram, Zoho CRM, Viber, ClickSend, WhatsApp, Infobip, Dynamics 365, Freshsales, Microsoft Teams, Freshdesk, Twitter, Salesforce Sales Cloud, SugarCRM, Plivo, Asterisk, Meta for Business, ServiceNow, Twilio, Zoiper, Zendesk


    Q. What level of support does XCALLY offer?

    XCALLY offers the following support options:
    Phone Support, 24/7 (Live rep), Email/Help Desk, Knowledge Base

    Related categories