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XCALLY
Omnichannel contact center management
(9)
XCALLY Pricing, Features, Reviews and Alternatives
XCALLY FAQs
Q. Who are the typical users of XCALLY?
Q. What languages does XCALLY support?
Q. What other apps does XCALLY integrate with?
XCALLY integrates with the following applications:
Vtiger CRM, Amazon Polly, Telegram, Zoho CRM, Viber, ClickSend, WhatsApp, Infobip, Dynamics 365, Freshsales, Microsoft Teams, Freshdesk, Twitter/X, Salesforce Sales Cloud, SugarCRM, Plivo, Asterisk, Dialogflow, Meta for Business, ServiceNow, Twilio, Zoiper, Zendesk Suite
XCALLY product overview
What is XCALLY?
XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills.
Key benefits of using XCALLY
Typical customers
Platforms supported
Support options
Training options
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Starting from
No pricing info
Starting from
70
Per month
XCALLY pricing information
Value for money
4.7
/5
121
Starting from
No pricing info
Pricing options
Value for money contenders
XCALLY features
Functionality
4.8
/5
121
Total features
59
7 categories
Most valued features by users
Functionality contenders
XCALLY users reviews
Overall Rating
4.8
/5
121
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.57/10
102
15
4
0
0
Fabricio G.
Pape Pathé K.
Overall rating contenders
Panuwat W.
Marketing and Advertising, 51-200 employees
Used daily for 2+ years
Review source
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Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used.
Open channel - Line, Open channel - Facebook
Matovu M.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
Review source
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Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback.
Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs. The ease to use third party API is incredible. With Xcally Open Channel module, all social media channels like facebook, whatsapp email among others in one place - that is a real contact center solution. Very stable for both PRIs and SIP Trunk gateways usage with almost no downtime caused by the software. Easy to use cally square project that allows you design IVRs with a very intuitive drag and drop GUI. The software can only get better! The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.
It would be great to have a subscribe to community for Xcally users where members share their experiences and minor bug fixes archived especially for non paid support so that the ticket time frames and the team is not over stretched on obvious errors and challenges by users. You can add more cloud enabled features in the 'Out Of The Box' package to enable the solution be used anywhere than defined...
Dean M.
51-200 employees
Review source
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We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface. Not only is xCALLY fantastic software but the support from them is just as fantastic!
Single UI for multiple input streams to call centre agents. Open channel to allow unlimited integrations. Support.
No cons were added to this review
Pavel L.
Telecommunications, 1-10 employees
Used daily for 2+ years
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Easy to install and maintain. Great support.
Fast evolution process can make some issues.
Dema E.
Transportation/Trucking/Railroad, 51-200 employees
Used daily for 2+ years
Review source
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Awesome and love it. I recommend xcaly already.. Not a technical person but would tell about my administrative role. Easy to access and deploy changes
Easy to use Mutil functions and features Up to speed with industry changing Decent pricing compared to others Good customer support Friendly interface
agent's performance dashboard ( occupancy) All agents dashboard Real Time metrics calculator
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