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XCALLY Logo

XCALLY

4.8
(121)

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Omnichannel contact center management

(9)

XCALLY Pricing, Features, Reviews and Alternatives

XCALLY FAQs

Q. What type of pricing plans does XCALLY offer?

XCALLY has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)

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Q. Who are the typical users of XCALLY?

XCALLY has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business

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Q. What languages does XCALLY support?

XCALLY supports the following languages:
English, French, Italian, Korean, Spanish

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Q. Does XCALLY support mobile devices?

XCALLY supports the following devices:
Android

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Q. Does XCALLY offer an API?

Yes, XCALLY has an API available for use.

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Q. What other apps does XCALLY integrate with?

XCALLY integrates with the following applications:
Vtiger CRM, Amazon Polly, Telegram, Zoho CRM, Viber, ClickSend, WhatsApp, Infobip, Dynamics 365, Freshsales, Microsoft Teams, Freshdesk, Twitter/X, Salesforce Sales Cloud, SugarCRM, Plivo, Asterisk, Dialogflow, Meta for Business, ServiceNow, Twilio, Zoiper, Zendesk Suite

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Q. What level of support does XCALLY offer?

XCALLY offers the following support options:
Phone Support, 24/7 (Live rep), Email/Help Desk, Knowledge Base, Chat

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XCALLY product overview

What is XCALLY?

XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills.

Key benefits of using XCALLY

  • XCALLY offers real-time asynchronous web architecture with real-time panels to monitor every agent's performance.

  • Manage customers' information and keep track of their interactions across multiple channels on the same unified solution.

  • Agents can work on every kind of operating system with XCALLY's applications or SIP external phones.

  • XCALLY includes a business intelligence module with custom dashboards to monitor and improve performance.

  • Using the API users can connect XCALLY with external custom apps or third-party apps such as Salesforce, SugarCRM, Freshdesk, Zendesk, and more.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Phone Support
    24/7 (Live rep)
    Email/Help Desk
    Knowledge Base
    Chat

    Training options

    Webinars
    Documentation
    Live Online
    Videos

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    XCALLY pricing information

    Value for money

    4.7

    /5

    121

    Starting from

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    Pricing options

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    Value for money contenders

    XCALLY features

    Functionality

    4.8

    /5

    121

    Total features

    59

    7 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Multi-Channel Communication
    Reporting & Statistics
    Live Chat
    Surveys & Feedback

    Functionality contenders

    XCALLY users reviews

    Overall Rating

    4.8

    /5

    121

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.57/10
    Rating distribution

    5

    4

    3

    2

    1

    102

    15

    4

    0

    0

    Pros
    I like it because it is very productive, its interface is good, is an easy to use software and the price is very good.
    Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs.
    XCALLY is a must have for any customer service department of any business ranging from small. To large scale Call Centers - You get the best support on the solution and you get the best value.
    Cons
    When doing multi-tenant customer support, it is a bit confusing when the number of queues increases, as there are places where it is difficult to visually identify which tenants (queues) are accessed.
    Missing features that must be developed. Many requests for support from our customers because not easy to use.
    The reports doesn't support any mysql queries (for example: union function). Also, analytics doesnt't include graphs.

    Overall rating contenders

    AvatarImg
    AvatarImg

    Panuwat W.

    Marketing and Advertising, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    XCALLY is good contact center sofware

    Reviewed 2 years ago
    Pros

    Auto-Dial is killing, Contact is good and IVR designer is one of the best that I ever used.

    Cons

    Open channel - Line, Open channel - Facebook

    MM
    AvatarImg

    Matovu M.

    Information Technology and Services, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Very Scalable!

    Reviewed 3 years ago

    Xcally offers a great software solution to unify companies' contact centers with deep insights on customer behavior and meeting their expectations. It greatly reduces the burden of customer care agents getting overwhelmed with huge customer requests through automation of tasks and easy to use instant surveys to get customer feedback.

    Pros

    Xcally is very scalable offering the perfect out of box solution for small companies and very accommodating for all it's growth needs. The ease to use third party API is incredible. With Xcally Open Channel module, all social media channels like facebook, whatsapp email among others in one place - that is a real contact center solution. Very stable for both PRIs and SIP Trunk gateways usage with almost no downtime caused by the software. Easy to use cally square project that allows you design IVRs with a very intuitive drag and drop GUI. The software can only get better! The wiki - documentation is great. Very easy to understand with graphical explanations in some cases.

    Cons

    It would be great to have a subscribe to community for Xcally users where members share their experiences and minor bug fixes archived especially for non paid support so that the ticket time frames and the team is not over stretched on obvious errors and challenges by users. You can add more cloud enabled features in the 'Out Of The Box' package to enable the solution be used anywhere than defined...

    DM
    AvatarImg

    Dean M.

    51-200 employees

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Feature rich application providing a single UI to call-centre agents for multiple input streams.

    Reviewed 7 years ago

    We were looking for a software company to partner with to provide our customers with a multi-channel platform when we came across xCALLY. It is a feature rich application providing not only standard forms of communication like voice / email / chat / sms; but it also includes an open channel allowing any number of external communication like twitter / facebook to also be fed to agents in a single user interface. Not only is xCALLY fantastic software but the support from them is just as fantastic!

    Pros

    Single UI for multiple input streams to call centre agents. Open channel to allow unlimited integrations. Support.

    Cons

    No cons were added to this review

    PL
    AvatarImg

    Pavel L.

    Telecommunications, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Xcally the best CC software ever.

    Reviewed 3 months ago
    Pros

    Easy to install and maintain. Great support.

    Cons

    Fast evolution process can make some issues.

    DE
    AvatarImg

    Dema E.

    Transportation/Trucking/Railroad, 51-200 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The solution which I highly recommend

    Reviewed 3 years ago

    Awesome and love it. I recommend xcaly already.. Not a technical person but would tell about my administrative role. Easy to access and deploy changes

    Pros

    Easy to use Mutil functions and features Up to speed with industry changing Decent pricing compared to others Good customer support Friendly interface

    Cons

    agent's performance dashboard ( occupancy) All agents dashboard Real Time metrics calculator

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