This is your compare tray
Apps you want to compare will be listed here. Launch a head to head comparison at any time.
Learn why GetApp is free
XCALLY Pricing, Features, Reviews and Alternatives
XCALLY product overview
What is XCALLY?
XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills.
Key benefits of using XCALLY
Typical customers
Platforms supported
Support options
Training options
XCALLY pricing information
XCALLY features
XCALLY users reviews
Overall Rating
4.8
/5
91
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.62/10
5
4
3
2
1
79
8
4
0
0
Fabricio G.
MM
Matovu M.
LB
Lincoln B.
Pape Pathé K.
AS
Antonio S.
AO
Amit O.
Numan K.
Verified reviewer
Telecommunications, 51-200 employees
Used daily for 2+ years
Review source
Share this review:
Xcally Motion 2 is like charm when we show to our valuable customers. It always has a wow factor.
Intuitive GUI. Tons of features. Easy Install & Maintain. Future Proof Investment. State of the art technology.
I live everything about Xcally Motion 2.
Janet S.
Telecommunications, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
Fast efficient and deliver
As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools.
I can honestly say there was nothing I do not like
John A.
Telecommunications, 1-10 employees
Used weekly for 1-2 years
Review source
Share this review:
The sense of responding to customer has improved.
The feedback feature and one agent console is useful
The repeat of realtime report on all channel with the same info. Its unnecessary
arcangelo c.
Information Services, 501-1,000 employees
Used daily for 2+ years
Review source
Share this review:
when I selected the product I had a precise idea and I hoped it could be confirmed, well, the expectations were exceeded by reality. Congratulations indeed to the whole organization.
The ease and speed of implementation, the professionalism of the people, the very high level of daily support, the presence on a global scale! Last but not least, the training plans for users and partner programs !! really excellent!
The only thing that can be improved from my point of view is the graphics of the product, but I know they are working on it ... as often happens, companies with top products invest more in substance than aesthetics!
Amir K.
Telecommunications, 11-50 employees
Used daily for 2+ years
Review source
Share this review:
No need to staff a telecom engineer, no need to be expert and a verry good and reactive support team.
I use many telecom solution but xcally is perfect, easy to use and stable.
All is perfect in xcally i have nothing to write here at this moment and after 4 years of use.
XCALLY FAQs and common questions
Q. What type of pricing plans does XCALLY offer?
XCALLY has the following pricing plans:
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of XCALLY?
XCALLY has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Public Administrations, Small Business
Q. What languages does XCALLY support?
XCALLY supports the following languages:
English, French, Italian, Korean, Spanish
Q. Does XCALLY support mobile devices?
XCALLY supports the following devices:
Android
Q. Does XCALLY offer an API?
Yes, XCALLY has an API available for use.
Q. What other apps does XCALLY integrate with?
XCALLY integrates with the following applications:
Vtiger CRM, Amazon Polly, Telegram, Zoho CRM, Viber, ClickSend, WhatsApp, Infobip, Dynamics 365, Freshsales, Microsoft Teams, Freshdesk, Twitter, Salesforce Sales Cloud, SugarCRM, Plivo, Asterisk, Meta for Business, ServiceNow, Twilio, Zoiper, Zendesk
Q. What level of support does XCALLY offer?
XCALLY offers the following support options:
Phone Support, 24/7 (Live rep), Email/Help Desk, Knowledge Base
© 2010-2022 GetApp. All Rights Reserved.
GetApp® is a registered trademark of Nubera eBusiness S.L. Nubera eBusiness uses its own and third-party cookies. By using the website you are accepting the use of these cookies. To get more information about our cookies click here.