Playvox vs Convin

800.com

Genesys Cloud CX

Kustomer

Zendesk QA

charles

CallMiner Eureka

Compare Playvox and Convin based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

CallMiner leads in AI-powered conversation intelligence, analyzing omnichannel interactions to deliver insights that improve customer experience, efficiency, and enhance growth by turning data into actionable intelligence at scale across industries.

Go beyond conventional QA with Zendesk QA – the quality assurance solution that helps companies solidify customer relationships through excellent CX.


Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance.

Activity Dashboard

Activity Monitoring

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Attendance Management

Attendance Tracking

Audit Management

Automated Routing

Automated Scheduling

Budgeting/Forecasting

Campaign Management

Change Management

Collaboration Tools

Compliance Management

Computer Telephony Integration

Customer Experience Management

Customer Surveys

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Document Coding & Control

Employee Coaching Tools

Employee Database

Employee Management

Employee Onboarding

Employee Reward Programs

Employee Scheduling

Feedback Management

For Call Centers

Interaction Tracking

Intraday Management

Key Performance Indicators

Knowledge Base Management

KPI Monitoring

Labor Forecasting

Leave Tracking

Live Chat

Monitoring

Multi-Channel Communication

Performance Management

Performance Metrics

Process/Workflow Automation

Productivity Analysis

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reporting & Statistics

Reporting/Analytics

Search/Filter

Sentiment Analysis

Service Level Agreement (SLA) Management

Shift Swapping

Skills Tracking

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Third-Party Integrations

Time Off Management

Time Off Requests

Trend Analysis

Vacation/Leave Tracking

Visual Analytics

Workforce Management

Playvox

Web-based

Cutomer Executive officer

Playvox has a great user interface, the day to day updates and in-depth analysis with ease of access and great privacy integration has won my trust and is highly recommended for business growth.

Quality and Training Lead

The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.

CPG agent

This software is amazing. There is so much you can do with this software, it is nice that you can select options, and easily navigate through the system.

Customer Experience Analyst II

PlayVox is a tool that makes our quality processes increasingly efficient and dynamic, bringing good results and possibilities to our continuous improvement efforts.

gaming support agent

My overall experience with Playvox is positive and im glad the project went for it as it is easy to use and the data presented in an organized and easy to comprehend manner.

Technical Product Specialist

I love the ability to keep up with my progress as I grow in my role at my company.

BPO for Customer Experience, Sales & Marketing

It is an excellent software and an excellent work tool, intuitive and easy to use.

Customer Care Rep. III-Bilingual

Playbox is very useful because it help find any information needed when heling customer also help keep track of my performances.

Dispatcher

Helping improve the quality of the work. Very good and easy to use.

It is a great tool and many of our procedures are based on the features that Playvox provides. We use Playvox to analyze the quality of the interactions of our B2C Customer Support agents.

It was also great to be able to post on a community space where we could give encouragement to the team.

CS Agent

Congratulations, it's a really nice tool on the daily basis.

Customer service agent

Did find it troubling to have to login every couple weeks or so even though i leave it signed in on my laptop.

CS Trainer

SNOW integration sometimes gives unexpected errors and I have to refresh the page multiple times or close the browser.

Custumer support

I like everything, and bad nothing, i dont know many english sorry.

Business Intelligence Analyst

In order to make an adjustment to an audit form, you basically need to create a whole new form which is not ideal for reporting trends.

Playvox screenshot: Playvox Workforce Engagement Management
Master Operations. Engage Employees. Delight Customers. Transform your customer service operations into a hub of efficiency, effectiveness and engagement by integrating your CRM platform.

Playvox screenshot: With at-a-glance visibility to the Customer Service KPIs that dictate your operations success and a clean, centralized dashboard for all your data sources, you can accelerate optimal change at every level of your KPI kingdom.

Playvox screenshot: Playvox Workforce Management Capacity Planner tames the complexity and makes the powerful simple. This is designed for the way customer service and support operates now, and built from the ground up for managing the distributed omnichannel workforce. 

Playvox screenshot: Schedule the concurrent work other WFM solutions can’t support with Playvox Forecasting and Scheduling. Intelligently forecast, schedule, and monitor your workforce without the need of specialized resources or data analysts.

Playvox screenshot: Monitor service quality in the easiest way possible. Create unlimited scorecards & personalize them according to your quality criteria. Randomly & automatically assign workloads for your QA team.

Playvox screenshot: Drive continuous agent improvement. Solve issues in NPS, AHT, CSAT, soft skills, among many others. Create coaching sessions based on your team’s results. Send targeted coaching sessions.

Playvox screenshot: Onboard new team members, introduce new concepts, and close skill gaps uncovered during quality evaluations with simple-to-use, modern online learning. With videos, customized learning paths, and certifications, Playvox gives you a quick solution suited f

Playvox screenshot: Publicly recognize peer with badges, based on their quality results and performance. Access our social community wall where your team can exchange ideas, ask questions and share relevant information.

Large Enterprises

Mid Size Business

Non Profit

Small Business

Genesys Cloud CX cloud contact centre lets you differentiate faster, adapt easier, and architect better with an all-in-one composable modern architecture

800.com is a telephone and call tracking software designed to help businesses of all sizes search and activate toll free and vanity numbers in compliance with FCC regulations. It enables employees to view name and phone number of callers and identify forwarded calls using a caller ID feature.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Convin is a contact center-focused Full-Stack Conversations QA platform powered by AI. Conversation analysis provides last-mile agent coaching, winning behavior analysis, and 100% omnichannel conversation audit. 


Call Monitoring

Call Recording

Conversation Intelligence

Lead Qualification

Learning Management

Multiple Scoring Models

Onboarding

Playbooks

Quality Assurance

Recording

Training Management

Convin

Android

Linux

Windows

iPhone

Consultant

It provides ease of implementation as well as ease of integration. I love how it transforms our conversations with number of features it provides.

Admission Counselor

It is quiet simple to use with such an amazing an team of customer support. I couldn't thank much to Convin to easing my life with such ease of implementation.

Admission support officer 

As far as it goes it is well and good the team has been supportive and co-operative and they have resolved all the technical and business requirements requested by us.

Team lead ,sales 

Great interface to do audits, and also good features to get the transcripts a swell of a call recording - helps to bridge the gap betwen AI and manual audits as well.

Quality Manager

Overall experience has been extremely great. The way the onboarding was done by the Convin team along with handling and understanding of our business needs is very good.

Principal Trainer

Convin has helped reducing a lot of manual data management, it's a user friendly easy to understand platform. Helps analysing a lot of different conversation data points with ease.

Business Development Executive

The productivity of our evaluation has significantly risen thanks to the benefit of having AI integrated into your program.

Head of team

Overall it's been  good so far have adapted to it and been using it from past 6 months have made it easy to track the data and share feedback with respective members.

Comprehensive auditing capabilities2. User friendly interface3.

Quality Analyst

The best part of using Convin is you can use it for your day to day activity for audit and feedback and it also gives you the benefit of getting keywords type analysis.

Process Manager

As of now I had faced small challenges which can be ignored.

Team Lead

Audits are perfectly done , Coaching sessions are vey helpful.

Convin.ai's weakness for me is that there could occasionally be confusion over who was speaking. Although it says that the caller stated it, I may have added something.

Quality & Training

Having clustered call tags makes it difficult to select the right ones since we have multiple lines of businesses and we have the call tags collectively.

Associate Manager - Learning & Development

Additionally, if we are in need of assistance, the convin's support team is always there for you and they always ensure that the issues raised are addressed and resolved at the earliest.

Nutritionist

Recognizing important words/phrases that will allow us to determine which calls require further investigation.

Team Leader

To improve the conversation. To avoid negative talk from dash board.

For my company, I'm dealing with a lot of consumer questions and pricing concerns. I've seen the value in sending feedback to my manager and having it updated in convin in real time for instant usage.

Playvox vs Convin Comparison (2026)

Playvox

Convin

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives