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Playvox Logo

Playvox

Quality Assurance Software for customer service teams.

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Playvox Pricing, Features, Reviews and Alternatives

Playvox product overview

What is Playvox?

Playvox dashboards, scorecards and automated reports push agent performance and customer service intelligence right to managers, enabling them to make timely decisions based on real, quantifiable data.

Key benefits of using Playvox

- Integrate you CRM or service software with Playvox. Create filters and prioritize the most relevant interactions for your quality process with our Quality Product.
- Identify areas in which your agents need to be trained on, send them targeted Learning sessions and easily track their results with our Learning Product.
- Solve issues on the spot with all your KPIs in one place. Playvox gives you all the information you need in real-time with its Performance Product.
- Create coaching sessions based on your team’s results. Send targeted coaching sessions to one or multiple
team members to drive continuous improvement with our Coaching add-on.
- Recognize and reward your team based on their results to keep your workforce operating at peak levels with our Motivation add-on.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
Chat
Email/Help Desk
Phone Support

Training options

Documentation
Live Online

Playvox pricing information

Value for money

4.8

/5

85

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Playvox features

Functionality

4.7

/5

85

Total features

50

7 categories

Most valued features by users

Reporting/Analytics
API
Third Party Integrations
Reporting & Statistics
Customizable Branding
Multi-Channel Communication
Live Chat
Alerts / Escalation

Functionality contenders

Playvox users reviews

Overall Rating

4.8

/5

85

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.12/10
Rating distribution

5

4

3

2

1

69

14

1

1

0

Pros
Playvox has a great user interface, the day to day updates and in-depth analysis with ease of access and great privacy integration has won my trust and is highly recommended for business growth.

MS

Mehboob S.

The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.

CP

Cel P.

PlayVox is a tool that makes our quality processes increasingly efficient and dynamic, bringing good results and possibilities to our continuous improvement efforts.

VC

Victor C.

Cons
Did find it troubling to have to login every couple weeks or so even though i leave it signed in on my laptop.

AI

Abdullah Ibn S.

SNOW integration sometimes gives unexpected errors and I have to refresh the page multiple times or close the browser.

AT

Ariel T.

I like everything, and bad nothing, i dont know many english sorry.

MJ

Mariam J.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Quality in a nut shell!

Reviewed 3 years ago

As I mentioned above, PlayVox provides us with so much insight into how we are doing with our training program. It has also increased our ability to maintain a level of quality to ensure our customers are well taken care of.

Pros

PlayVox is an amazing tool that allows you to do all your quality assurance checks and coaching session in one place. We love the ability to create scorecards dynamic to our workflows and communication channels. Because it is so simple to use, we were able to ramp up our season quality assurance team within hours and then let them get to it. The insights we get from PlayVox also provide us with very valuable information that will help us improve our training for the next season. We are able to quickly see where our team members struggle so that we can increase our emphasis in those areas when we ramp up for the new year.

Cons

The only thing that we do not use is the rewards program. The gift cards that are available to select from limit our ability to use them because we have team members all around the world.

Vendor response

Hi Tonya! Thank you for taking the time to write a wonderful review. We know of the importance of a good QA process and we are continuously improving. G2 just named us leaders in call center quality assurance. Hope you are enjoying our last enhancements!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Review of using Playbox

Reviewed 2 years ago

I have been working for more than 8 months and have never complained about this program. This program works perfectly

Pros

Convenient for tracking the quality of work

Cons

User-friendly software and easily accessible. Everything is clear and easy to use.

Vendor response

Hi Daulet! Thank you for taking the time to write a review. I'm glad you find Playvox to be a powerful and easy-to-use tool to drive your quality management program. We love hearing from our customers, so feel free to reach out with any additional recommendations or feedback at any time!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Playvox as a Customer service agent

Reviewed 2 years ago
Pros

This product is overall easy to use. Email, updates and fun ways to use Karma points with staff. This gives staff a positive reinforcement to do a great job at work.

Cons

I think that the applications should be easier to find. Larger icons to locate items you are looking for.

Vendor response

Hi! Thank you for your review. We're glad you're enjoying our Motivation Product. We firmly believe incentives and recognition help inspire greater team performance, and our customized digital badges are a fun way to recognize team members for outstanding results.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Base de Conhecimento

Reviewed 3 months ago

Apesar de ter esse problema nos destaques dos botões de navegação no sistema, de modo geral é uma excelente plataforma e serve de grande auxílio no dia a dia de trabalho.

Pros

A Palyvox é utilizada pela nossa empresa como uma base de conhecimento, um local onde ficam disponíveis todos os conteúdos sobre o serviço e produto que oferecemos para os nossos clientes, a plataforma em si é ótima nesse aspecto, nos ajuda a concentrar todas as informações necessárias em um único local, além de conseguirmos receber comunicados de atualização de informações e interagirmos em tempo real com cada colega de trabalho.

Cons

O layout das páginas são bem definidos, mas as opções para navegar dentro da plataforma são confusos e a maioria deles ficam escondidos dentro de outras opções.

Showing original review in Portuguese. See translation

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great Software For Quality Auditing

Reviewed 7 months ago

Playvox is a great tool for calibration and coaching agents. its detailed report breaks down all areas and we can easily identifies areas of opportunity for agent.

Pros

PlayVox is a great tool for auditing agents interactions with customers. With Plavox we are able to audit Phone, Ticket or Chat interactions. Once An audit is complete for an agent PlayVox will send a notification to the agent as it relates to the score and agent can either sign off or dispute audit. Its reporting feature allows us to identify areas of improvement for agent and assist with coaching and developing agent

Cons

There is nothing about PlayVox that I dislike, Its easy to use and capture all that is needed

Playvox FAQs and common questions

Q. What type of pricing plans does Playvox offer?

Playvox has the following pricing plans:
Pricing model: Subscription
Free Trial: Available


Q. Who are the typical users of Playvox?

Playvox has the following typical customers:
Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Playvox support?

Playvox supports the following languages:
English


Q. Does Playvox offer an API?

Yes, Playvox has an API available for use.


Q. What other apps does Playvox integrate with?

Playvox integrates with the following applications:
Talkdesk, Freshdesk, Help Scout, Salesforce Sales Cloud, Slack, LiveChat, ServiceNow, Kustomer, Helpshift, Intercom, Zendesk


Q. What level of support does Playvox offer?

Playvox offers the following support options:
Knowledge Base, Chat, Email/Help Desk, Phone Support

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