Playvox vs Zendesk QA

Kustomer

Scorebuddy

Cognigy.AI

charles

CallMiner Eureka

MaestroQA

Compare Playvox and Zendesk QA based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Kustomer is the omnichannel customer management platform focused on delivering standout experiences - not resolving tickets.

CallMiner leads in AI-powered conversation intelligence, analyzing omnichannel interactions to deliver insights that improve customer experience, efficiency, and enhance growth by turning data into actionable intelligence at scale across industries.

Scorebuddy - an All-in-One Contact Center Quality Management platform for scoring agents and analyzing customer interactions; flexible scorecards, rich dashboards, AI text analytics, Learning & Development solutions integrated in one platform; bundle or standalone solutions. 30 day free trial.

Enhance contact center efficiency using Playvox WEM. Streamline operations via Playvox WFM, automate feedback via Playvox QM, and track KPIs for optimal performance.

Activity Dashboard

Activity Monitoring

Activity Tracking

Agent Interface

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Attendance Management

Attendance Tracking

Audit Management

Automated Routing

Automated Scheduling

Budgeting/Forecasting

Campaign Management

Change Management

Collaboration Tools

Compliance Management

Computer Telephony Integration

Customer Experience Management

Customer Surveys

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Visualization

Document Coding & Control

Employee Coaching Tools

Employee Database

Employee Management

Employee Onboarding

Employee Reward Programs

Employee Scheduling

Feedback Management

For Call Centers

Interaction Tracking

Intraday Management

Key Performance Indicators

Knowledge Base Management

KPI Monitoring

Labor Forecasting

Leave Tracking

Live Chat

Monitoring

Multi-Channel Communication

Performance Management

Performance Metrics

Process/Workflow Automation

Productivity Analysis

Quality Management

Queue Management

Real-Time Analytics

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reporting & Statistics

Reporting/Analytics

Search/Filter

Sentiment Analysis

Service Level Agreement (SLA) Management

Shift Swapping

Skills Tracking

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Third-Party Integrations

Time Off Management

Time Off Requests

Trend Analysis

Vacation/Leave Tracking

Visual Analytics

Workforce Management

Playvox

Web-based

Cutomer Executive officer

Playvox has a great user interface, the day to day updates and in-depth analysis with ease of access and great privacy integration has won my trust and is highly recommended for business growth.

Quality and Training Lead

The integration with Slack makes it great for the day to day interaction with the agents. Great support team, our experience with them was really great, 10 points for customer success and support.

CPG agent

This software is amazing. There is so much you can do with this software, it is nice that you can select options, and easily navigate through the system.

Customer Experience Analyst II

PlayVox is a tool that makes our quality processes increasingly efficient and dynamic, bringing good results and possibilities to our continuous improvement efforts.

gaming support agent

My overall experience with Playvox is positive and im glad the project went for it as it is easy to use and the data presented in an organized and easy to comprehend manner.

Technical Product Specialist

I love the ability to keep up with my progress as I grow in my role at my company.

BPO for Customer Experience, Sales & Marketing

It is an excellent software and an excellent work tool, intuitive and easy to use.

Customer Care Rep. III-Bilingual

Playbox is very useful because it help find any information needed when heling customer also help keep track of my performances.

Dispatcher

Helping improve the quality of the work. Very good and easy to use.

It is a great tool and many of our procedures are based on the features that Playvox provides. We use Playvox to analyze the quality of the interactions of our B2C Customer Support agents.

It was also great to be able to post on a community space where we could give encouragement to the team.

CS Agent

Congratulations, it's a really nice tool on the daily basis.

Customer service agent

Did find it troubling to have to login every couple weeks or so even though i leave it signed in on my laptop.

CS Trainer

SNOW integration sometimes gives unexpected errors and I have to refresh the page multiple times or close the browser.

Custumer support

I like everything, and bad nothing, i dont know many english sorry.

Business Intelligence Analyst

In order to make an adjustment to an audit form, you basically need to create a whole new form which is not ideal for reporting trends.

Playvox screenshot: Playvox Workforce Engagement Management
Master Operations. Engage Employees. Delight Customers. Transform your customer service operations into a hub of efficiency, effectiveness and engagement by integrating your CRM platform.

Playvox screenshot: With at-a-glance visibility to the Customer Service KPIs that dictate your operations success and a clean, centralized dashboard for all your data sources, you can accelerate optimal change at every level of your KPI kingdom.

Playvox screenshot: Playvox Workforce Management Capacity Planner tames the complexity and makes the powerful simple. This is designed for the way customer service and support operates now, and built from the ground up for managing the distributed omnichannel workforce. 

Playvox screenshot: Schedule the concurrent work other WFM solutions can’t support with Playvox Forecasting and Scheduling. Intelligently forecast, schedule, and monitor your workforce without the need of specialized resources or data analysts.

Playvox screenshot: Monitor service quality in the easiest way possible. Create unlimited scorecards & personalize them according to your quality criteria. Randomly & automatically assign workloads for your QA team.

Playvox screenshot: Drive continuous agent improvement. Solve issues in NPS, AHT, CSAT, soft skills, among many others. Create coaching sessions based on your team’s results. Send targeted coaching sessions.

Playvox screenshot: Onboard new team members, introduce new concepts, and close skill gaps uncovered during quality evaluations with simple-to-use, modern online learning. With videos, customized learning paths, and certifications, Playvox gives you a quick solution suited f

Playvox screenshot: Publicly recognize peer with badges, based on their quality results and performance. Access our social community wall where your team can exchange ideas, ask questions and share relevant information.

Large Enterprises

Mid Size Business

Non Profit

Small Business

MaestroQA is a QA software with built-in quality analysis and agent coaching tools designed to help call centers improve customer experience.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Business-focused Conversational AI solution to help enterprises deliver outstanding services experiences.

Go beyond conventional QA with Zendesk QA – the quality assurance solution that helps companies solidify customer relationships through excellent CX.


Call Center Management

Call Recording

Multiple Scoring Models

Zendesk QA

Management Consultant Lead

I have not had to use it it in a manner so as to have a bad experience with the software.

Marketer

Friendly and clean UI with everything that we need in one place. Their customer support is just awesome - very responsive.

Quality Assurance Specialist 

We are quickly able to confirm who is excelling in certain areas versus who needs improvement. Getting notified via slack immediately when reps respond is really nice as well.

Customer Success Champion

I love the ease of use for organizing and reviewing conversations.

Merchant Support Specialist

Also, it is comfortable to have the results and feedback displayed in various ways, whether in a table or grid view, it is a really thoughtful feature to be included for everyone.

Escalations Specialist

Filtering reports can be quite bothersome if there are a lot of agents to search from since the interface gets quite slow.

Head of Customer Experience

For someone who starts with a conversation QA it is hard to decide where to begin and how to set-up everything.

Training and Quality Specialist

I haven't found anything I don't like about it so far.

Playvox vs Zendesk QA Comparison (2026)

Playvox

Zendesk QA

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives