Smartsupp vs Pure Chat

Zendesk Suite

LiveChat

Tidio

Freshchat

2Chat

charles

Compare Smartsupp and Pure Chat based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

Drive your online sales through conversations. Smartsupp is your personal online shopping assistant combining live chat, chatbots, and video recordings. As one of the most popular live chat solutions, we help 50,000 active webshops of all sizes worldwide turn website visitors into loyal customers.

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Application Management

Automated Responses

Automated Routing

Autoresponders

Canned Responses

Chat/Messaging

Chatbot

Code-free Development

Communication Management

Contact Management

Conversation Intelligence

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customer Service Analytics

Customer Support

Customizable Branding

Customizable Templates

Dashboard

Drag & Drop

Event Triggered Actions

File Sharing

For Sales/Marketing

Geotargeting

Interaction Tracking

Knowledge Base Management

Lead Capture

Lead Qualification

Live Chat

Mobile Access

Multi-Channel Communication

Multi-Language

Natural Language Processing

Offline Form

One-to-One Messaging

Performance Metrics

Pre-Configured Bot

Proactive Chat

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Role-Based Permissions

Routing

Self Service Portal

Social Media Integration

Support Ticket Management

Surveys & Feedback

Tagging

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Visual Analytics

Website Integration

Widgets

Smartsupp

Android

Web-based

Windows

iPad

iPhone

Technical support

I have to point out the perfect customer support from one of your employess. She was very kind, helpful and she has made my day much better.

I've had problems with the mobile app. Conversations were not popping and I was losing chats.

I have been able to answer customer questions and concerns successfully. So far Smartsupp has been proven to be a great addition to my business.

Marketing Manager

Smartsupp is easy to integrate and set up so you can really fast interact with your customers which can really improve your conversion rate and make your customer happy.

Director

Useful tool - generated a couple of useful leads in the last month. Good for regular customer.

The inability to contact customers when a chat has been lost.

Sale

The software has a good interface and has a mobile application, I can take care of customers anytime, anywhere.

Founder

It was easy to embed on my website and super easy to use.

Vice President

Awesome experience overall and well worth the cost.

Director of Product Management

It is a great chat solution which I am planning to use for my websites. I hope, the small problems will be fixed.

Besitzer

Easy integration- reliable- functionality is great.

IT Specialist

I am currently using the free version and and still performs well all my base requirements. I love the screen recording though.

Businessman

Chat is online after signing out. This can create a negative impression for customers.

Great software to communication with customers.

Consultant and software developer

For me, SumUp is the ideal solution for occasional payment processing. I recently received a payment card, thanks to which I will be able to use money from received payments very quickly.

I am yet to find anything dislike about the software.

Owner

Ease of use, straight forwardness, quick deployment.

Director of Marketing

Engaging for Customers - Check. Great Customer Service - Check.

Smartsupp screenshot: Smartsupp dashboard conversation

Smartsupp screenshot: Smartsupp visitor list

Smartsupp screenshot: Smartsupp chat widget

Smartsupp screenshot: Smartsupp mobile apps

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

2Chat is an all-in-one programmable WhatsApp automation tool for small teams. It integrates with existing workflows while allowing users to continue using WhatsApp normally. Features include multi-device support, customizable bots, live chat, reporting tools, and more.

charles assists companies in pioneering conversational commerce by integrating shop systems, chat apps, and bots in a single platform. Key features include lead distribution & qualification, analytics, human handover, one-to-one messaging, real-time conversations, multi-chat, automation, and more.

Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization

Search/Filter

Pure Chat

Health Coach

Customer support is outstanding, quick, clear, concise...and Robert doesn't make non-tech-y types (like me) feel like a fool. Excellent product, excellent service.

Scsm

Pure chat is great, it is very simple to use and works on my phone on the go. Perfect way to keep in contact with your customers.

Senior Data Associate

Pure chat is perfect for bridging the gap with your customer and massively improves the user experience.

talha

Pure Chat is an absolute correct platform to connect with your customers across the country. Really an amazing app to communicate with the customers who want immediate response.

HR Specialist

It is stable, fast reacting, easy to use, and has some great functionality.

We can contact them with their email if there's a bad connection, or they must ring off.

dot net developer

I have using it in  my organisation so it is very good software for chatting between the employees.

teacher

Overall, i am satisfied with this software, and this has helped save out company a create amount of money.

Example If I am not paying attention to the chat, I will miss it because I do not receive any notifications.

Tutor

Every time I have used Pure Chat the agents have been able to provide answers or solutions to my inquiries and they have always been extremely friendly.

It's a very straightforward tool that puts you in direct connection with the very people you are hoping to reach.

Psychologist

I first used the free trial of Pure Chat, and I liked it so much, that I decided to purchase one of the plans.

What I like most about Pure Chat is that I have the option to speak directly with customer service agents from many websites I am already browsing on.

It integrated in just minutes and the app works great.

It gets disconnected often so I have to re-login, which can be difficult to rely on it to make sure it's "ON" when clients visit my website.

Business Head

Nice and powerful chat but pricing is very much high.

Secretary

We are skeptical about the AI software still and have not yet used it.

Chief Executive Officer

I've been using this app on my other website beside tawk.to, well it works great and it's integrated with my website without any problem. Talk to my customer never been easier.

Smartsupp vs Pure Chat Comparison (2026)

Smartsupp

Pure Chat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives