Supportbench vs HelpDesk

Salesforce Sales Cloud

Zendesk Suite

Freshdesk

Zoho Desk

JIRA Service Management

Hiver

Compare Supportbench and HelpDesk based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. The platform combines human sales professionals with AI-powered automation, data, and intelligence. This integrated solution is designed to help businesses of all sizes and industries.

Supportbench: Cut costs, boost resolution speeds, and enable agents with AI-driven support.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

Alerts/Escalation

Alerts/Notifications

Application Management

Assignment Management

Audit Trail

Automated Responses

Automated Routing

Autoresponders

Calendar Management

Call Center Management

Canned Responses

Case Management

Catalog Management

Change Management

Chat/Messaging

Chatbot

Client Portal

Collaboration Tools

Commenting/Notes

Communication Management

Configurable Workflow

Contact Database

Contact Management

Content Library

Content Management

Customer Communication

Customer Complaint Tracking

Customer Database

Customer History

Customer Portal

Customer Service Analytics

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Decision Support

Discussions/Forums

Document Storage

Drag & Drop

Email Alerts

Email Management

Email Templates

Event Triggered Actions

Feedback Management

File Management

Full Text Search

Help Desk Management

Inbox Management

Interaction Tracking

Inventory Management

Issue Auditing

Issue Management

Issue Tracking

IT Asset Management

Key Performance Indicators

Knowledge Base Management

Knowledge Management

Language Detection

Live Chat

Macros/Templated Responses

Mobile Access

Mobile App

Mobile Interface

Monitoring

Multi-Channel Communication

Multi-Channel Management

Multi-Language

Online Forums

Performance Metrics

Personalization

Pre-built Templates

Predictive Analytics

Prioritization

Queue Management

Real-Time Analytics

Real-Time Chat

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Real-Time Updates

Reporting & Statistics

Reporting/Analytics

Rich Text Editor

Role-Based Permissions

Routing

Rules-Based Workflow

Search

Search/Filter

Secure Data Storage

Supportbench

Android

Linux

Web-based

Windows

iPad

iPhone

Technical support specialist

Good software helps create a high productivity rate and happy customers. We have both now that we have Supportbench.

Executive Assistant

Thus far, our experience with Supportbench has been fantastic. It’s been the perfect system for managing our high volume of incoming cases extremely quickly and easily.

Technical Support

The notes have been a huge help in keeping track of the situations on each ticket, and it does this better than other software, in my opinion.

This software has been incredible in helping us track ticket requests more accurately, with a wonderful interface, to boot.

Having used most ticketing systems out there, this one by far takes top prize. It's super easy and intuitive so you can flow through your cases and day.

Graphiste 

This software has marked its place with us, to help companies in quick results to meet customer expectations but more improvement is needed.

Project Manager

It has cut down on our costs and improved our support team’s effectiveness significantly.

Executive Admin

Our customer support management has never been smoother, and the personalized service we can now offer has given us a huge advantage over our competitors.

Web developer

Our support team has enhanced its proficiency in promptly addressing customer requirements, thereby elevating the overall quality of service.

HR MANAGER

With Supportbench, we've seen a remarkable uptick in customer satisfaction. The customizable dashboards make data-driven decision-making more intuitive.

general manager

With Supportbench we finally have a magnifying glass on our performance. Plus, the ChatGPT integration makes us feel like we've invited a smarty-pants AI to our office party.

Member

Supportbench’s KPI scorecards are like having a bird's-eye view of our performance. And the AI, especially the ChatGPT integration, feels like having 10 extra assistants on our team.

Customer Support Executive 

As a result, our company has experienced substantial growth, both in terms of revenue and reputation.

Once you send me screen shots of the 3 posts, I'll send you the first milstone.

Receptionist

The first in first out prioritization of most systems haven’t ever suited us, the method of SLAs of Supportbench works well with our complex workflows.

Quality Assurance & Customer Support

Let me tell you, Supportbench is the cat's pajamas. No need to keep the IT team on speed dial anymore - we're in the driver's seat.

Team Leader

If your workflows are simple, this might not be ideal for you.

Virtual Assistant

We had some difficulty customizing our customer portal as we don’t have anyone on our team who knows how to handle it.

Supportbench screenshot: The Supportbench AI Co-Pilot gives agents the ability to ask real questions and get real answers from previous tickets and the knowledge base.

Supportbench screenshot: The Supportbench dashboard and communication hub.  This dashboard is totally customizable and made to seamless manage and view your tickets across all agents and channels.

Supportbench screenshot: Supportbench AI Reporting is a made to give you the power of business intelligence to any manager.  Create reports using natural language on anything, including tickets, knowledge base, or customers.

Supportbench screenshot: The Supportbench Ticket View is a powerful and customizable view on managing a ticket.  Familiar like Outlook including features such as email scheduling, rich text editor, copy and pasting images, SLA management, and Slack conversations.

Supportbench screenshot: Supportbench Customer Overview gives you total visibility on each one of your customers. View past tickets, create notes, attachments, or schedule tasks.

Large Enterprises

Mid Size Business

Non Profit

Small Business

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Hiver is a modern, AI help desk built for fast-moving teams. Key features include omnichannel support, live chat, knowledge base, automations, and analytics - all inside an intuitive interface. AI is embedded across triage, response, and insights to streamline the entire support journey.


HelpDesk is an online ticketing system that simplifies your customer service efforts. Delight your customers with excellent support, and resolve tickets faster. Personalised messages will increase your customer satisfaction.

AI Summarization

AI/Machine Learning

Batch Communications

Complaint Monitoring

Compliance Management

Conversation Intelligence

CSAT Survey Structure

Customer Experience Management

Customer Segmentation

Data Visualization

Engagement Tracking

Forms Management

Interactive Content

Issue Scheduling

Multiple Data Sources

NPS Survey Structure

On-Demand Communications

Process/Workflow Automation

Project Management

Projections

Quality Assurance

Recurring Issues

Self Service Portal

Sentiment Analysis

Service Level Agreement (SLA) Management

Single Sign On

Social Media Integration

SSL Security

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

HelpDesk

Technical Support Specialist

It's easy to set up, admin and configure to your needs. The great benefit is integrating with other apps from LiveChat to expand or minimize your customer experience down to your needs.

Administrative Assistant

There is an obvious lack of control over training,  nuances can be lost. Customers may find it too impersonal.

Account Manager

I do like the ease of functionality. It is pretty straight forward to use.

Supportbench vs HelpDesk Comparison (2026)

Supportbench vs HelpDesk Comparison (2026)

Supportbench

HelpDesk

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives