Tidio vs Chatra

Zendesk Suite

LiveChat

Intercom

tawk.to

Pure Chat

Drift

Compare Tidio and Chatra based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Application Management

Assignment Management

Audience Targeting

Augmented Analytics

Automated Responses

Automated Routing

Autoresponders

Batch Communications

Campaign Segmentation

Canned Responses

Case Management

Chat Transcript

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Communication Management

Complaint Monitoring

Compliance Management

Configurable Workflow

Contact Database

Contact Management

Contextual Guidance

Conversation Intelligence

CSAT Survey Structure

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Document Storage

Drag & Drop

Email Automation

Email Management

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For eCommerce

For Sales Teams/Organizations

For Sales/Marketing

Generative AI

Geotargeting

Help Desk Management

Human Handover

Inbox Management

Intent Recognition

Interaction Tracking

Issue Management

Issue Tracking

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Live Chat

Machine Learning

Macros/Templated Responses

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Channel Marketing

Multi-Language

Multiple Data Sources

Natural Language Processing

Negative Feedback Management

NPS Survey Structure

Offline Form

On-Demand Communications

Tidio

Android

Linux

Web-based

Windows

iPad

iPhone

It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked.

Digital Media Lead

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

Owner

So far, really good experience - contacted customer support and they were friendly and helpful.

IT Engineer

It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.

Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.

President

Great product, easy to use and great for implementing automation.

Marketing Assitant 

I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Creative Director

Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.

I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.

Sales and Reseller Promotion

The positive result came in the first month of use, old customers and employees also praised the choice.

It is really easy to use and it is great designed.

Price, Ease of use, Great function to predict what customer type.

Associate Pastor

With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.

Writer

They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.

Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.

The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.

Student | Developer

No direct integration with slack to handle chats directly from slack.

Tidio screenshot: Resolve up to 64% of your tickets with Lyro, the customer service AI agent

Tidio screenshot: Streamline your work with one centralized help desk

Tidio screenshot: Provide real-time support via live chat

Tidio screenshot: Get more loyal customers with automated chatbot sales flows

Tidio screenshot: Integrate Tidio with your current stack in a single click

Tidio screenshot: Improve AOV with Lyro's AI product recommendation engine

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Pure Chat is a live chat software which provides users with unlimited operators, unlimited chats, full transcript history & complete widget customization

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Answer questions, solve problems, increase conversions. Add live chat to your website and talk with your website visitors in real-time, or use the messenger mode and reply to messages at your own pace. Use chatbot automation to automate FAQ answers. 



Proactive Chat

Real-time Consumer-facing Chat

Real-Time Notifications

Transfers/Routing

Chatra

Web Developer

I had some trouble with the hide on mobile codes not working and the amount of settings can be overwhelming.

Software has to be something that you enjoy using, and if you do, you get more out of it. Chatra works perfectly for this - easy setup, easy integration and a great interface.

IT Department

It looks very professinoal and clean on my website and the color customization is much better than anything I have seen to make it fit perfectly.

Software Engineer

Its very easy to use and the user interface is pretty awesome and also there app allows you to use their service on the go. Customer support is also quite good.

Founder

It's robust with features and it comes with a lot of functionality on the forever free plan which is always great for starting businesses.

Some users never saw it before and just enter some spam to try it out, maybe there should be a spam box or something similar.

Walmart associate

This had good chat window customization features and helped me connect with website visitors easy. There were useful integrations with Google Analytics and other apps.

Operations Analyst

Honestly, I dont use this software a whole lot, but it is great. It is free, easy and user friendly.

Lead - Business Intelligence

Helps in improving the business by increasing the conversation and sales. Helps in taking the customer service to a  whole new level.

Assistant Account Manager

Chatra is a great software. Our customer like that they can send us a quick instant message when they have a question instead of calling or emailing.

Presentation is amazing to the client and feels natural. We can pick up chat from the chat app or from our email box.

Caregiver

I did not experience any logs in using it and so I believe it is perfectly designed by the developers.

Deputy Manager HR

You can chat with your website visitors with this tool. Also the best thing about it is that it connects you with customers through your email and facebook as well.

Tax Associate, International Tax

Very good software for customer service chatting.

The feature list is long and considered, so plenty of options. Pricing is very fair and it just works.

It has has a free version and also it offers 10 days free trials for paid versions. Paid version are also very economical.

You have to pay to remove branding badges and links.

We have used other systems that have similar functionality but people would be upset thinking that we were right there.

Tidio vs Chatra Comparison (2026)

Tidio

Chatra

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives