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Tidio vs Drift Comparison
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Good recommendations?
Overview
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger...
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
29
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
No pricing info
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked.
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
So far, really good experience - contacted customer support and they were friendly and helpful.
Pros
The option to also use converstional pages is awesome and integrating those into ABM programs has been exciting.
They've built an awesome product, which does everything you need it to - but the fact that it is fun to use DRIFT makes it an even more compelling product.
We really had good opinion on drift and we're happy to serve our customers realtime with the help of drift chat widget and qualify the leads instantly.
Cons
For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
Darien C.
Associate Pastor
Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.
Cons
For users, there were just so many options on the admin side of things, and using it, I immediately felt lost and confused.
Darien C.
Associate Pastor
Just an awful approach to customer service and the worse experience with a vendor after 15 years in IT.
Drift was buggy, did not work as described with segment.io and had numerous usability problems for end-users (customers).
Nick S.
CEO
Key features
- Total features94
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated Scheduling
- Autoresponders
- Availability Management
- CRM
- Calendar Management
- Calendar Sync
- Campaign Management
- Campaign Personalization
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Complaint Monitoring
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Contextual Targeting
- Conversion Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Extraction
- Data Import/Export
- Data Synchronization
- Data Visualization
- Document Storage
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- Forms Management
- Geotargeting
- Group Messaging
- Help Desk Management
- Human Handover
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Location-Based Marketing
- Macros/Templated Responses
- Marketing Automation
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile Optimization
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Offline Form
- One-to-One Messaging
- Online Booking
- Online Forms
- Performance Metrics
- Personalization
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Product Recommendations
- Prospecting Tools
- Push Notifications
- Query Suggestions
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SMS Messaging
- SSL Security
- Sales Activity Management
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Source Tracking
- Speech Recognition
- Speech Synthesis
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Target Account Identification
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Chat
- Video Support
- Virtual Assistant
- Visitor Tracking
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Management
- Total features151
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Application Management
- Appointment Management
- Appointment Scheduling
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated Scheduling
- Autoresponders
- Availability Management
- CRM
- Calendar Management
- Calendar Sync
- Campaign Management
- Campaign Personalization
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Code-free Development
- Collaboration Tools
- Complaint Monitoring
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Content Management
- Contextual Guidance
- Contextual Targeting
- Conversion Tracking
- Customer Communication
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Data Extraction
- Data Import/Export
- Data Synchronization
- Data Visualization
- Document Storage
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management
- Email Marketing
- Email Templates
- Email Tracking
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Sharing
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- Forms Management
- Geotargeting
- Group Messaging
- Help Desk Management
- Human Handover
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Landing Pages/Web Forms
- Language Detection
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Notifications
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat
- Location-Based Marketing
- Macros/Templated Responses
- Marketing Automation
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile Optimization
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Offline Form
- One-to-One Messaging
- Online Booking
- Online Forms
- Performance Metrics
- Personalization
- Pipeline Reports
- Pre-Configured Bot
- Predictive Analytics
- Prioritization
- Proactive Chat
- Process/Workflow Automation
- Product Recommendations
- Prospecting Tools
- Push Notifications
- Query Suggestions
- ROI Tracking
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- SMS Messaging
- SSL Security
- Sales Activity Management
- Scheduling
- Screen Sharing
- Search/Filter
- Segmentation
- Self Service Portal
- Sentiment Analysis
- Single Sign On
- Social Media Integration
- Source Tracking
- Speech Recognition
- Speech Synthesis
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Target Account Identification
- Template Management
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Chat
- Video Support
- Virtual Assistant
- Visitor Tracking
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Management
Integrations
- Total integrations48
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
- Total integrations112
- Adobe Commerce
- BigCommerce
- Freshdesk
- Google Analytics 360
- HubSpot CRM
- Intercom
- Jira
- Mailchimp
- Meta for Business
- Pipedrive
- Salesforce Sales Cloud
- Shopify
- Slack
- Twilio
- Twitter/X
- WordPress
- Zapier
- Zendesk Suite
- Zoho CRM
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