Tidio vs Freshchat

Microsoft Teams

Zendesk Suite

Zoho Desk

LiveChat

Intercom

Drift

Compare Tidio and Freshchat based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Application Management

Assignment Management

Audience Targeting

Augmented Analytics

Automated Responses

Automated Routing

Autoresponders

Batch Communications

Campaign Segmentation

Canned Responses

Case Management

Chat Transcript

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Communication Management

Complaint Monitoring

Compliance Management

Configurable Workflow

Contact Database

Contact Management

Contextual Guidance

Conversation Intelligence

CSAT Survey Structure

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Document Storage

Drag & Drop

Email Automation

Email Management

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For eCommerce

For Sales Teams/Organizations

For Sales/Marketing

Generative AI

Geotargeting

Help Desk Management

Human Handover

Inbox Management

Intent Recognition

Interaction Tracking

Issue Management

Issue Tracking

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Live Chat

Machine Learning

Macros/Templated Responses

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Channel Marketing

Multi-Language

Multiple Data Sources

Natural Language Processing

Negative Feedback Management

NPS Survey Structure

Offline Form

On-Demand Communications

Tidio

Android

Linux

Web-based

Windows

iPad

iPhone

It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked.

Digital Media Lead

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

Owner

So far, really good experience - contacted customer support and they were friendly and helpful.

IT Engineer

It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.

Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.

President

Great product, easy to use and great for implementing automation.

Marketing Assitant 

I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Creative Director

Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.

I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.

Sales and Reseller Promotion

The positive result came in the first month of use, old customers and employees also praised the choice.

It is really easy to use and it is great designed.

Price, Ease of use, Great function to predict what customer type.

Associate Pastor

With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.

Writer

They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.

Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.

The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.

Student | Developer

No direct integration with slack to handle chats directly from slack.

Tidio screenshot: Resolve up to 64% of your tickets with Lyro, the customer service AI agent

Tidio screenshot: Streamline your work with one centralized help desk

Tidio screenshot: Provide real-time support via live chat

Tidio screenshot: Get more loyal customers with automated chatbot sales flows

Tidio screenshot: Integrate Tidio with your current stack in a single click

Tidio screenshot: Improve AOV with Lyro's AI product recommendation engine

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Director

An unbelievable blend of ease, style, features and price

Seth H:                                                Hey, my name is Seth and I am the director of a nonprofit summer camp, and for chat software, we started with Freshchat and then we moved to Tidio, and for more information, click below. With our chat software, we want to be as accessible to parents and kids as we can. So rather than having them fill out a cumbersome contact form, with our chat platform on Tidio, they can communicate with us in real time, and it really helps us build trust between us and our customers. So when comparing the two, we put both in our website, which is based in WordPress and now Squarespace, and Tidio was, first of all, more affordable and had more features at the level that we were willing to pay, including bots and multiple users and trackable data about which users were on which portions of our website.
                                                       Freshchat is better if you're looking for a whole giant ecosystem. So you can go to the whole Freshworks ecosystem. If that's where you are, then Freshchat's definitely for you. Both these softwares are extremely easy to plug in. So I've had them both on WordPress and Squarespace, and I would say the setup and integration was about 10 minutes with each. So when looking for chat software, one, you really want it to be easy. If you can't use it, then there's no point in having it, and then also would challenge you to look at how many users do you want people to be able to contact through chat software? So for us at our summer camp, the consideration we had was one, cost, and then two, is it going to accomplish what we want, which is for parents to be able to have real time conversations with us instead of just going through impersonal email. So yeah, look at cost, look at features. And for us, we landed on Tidio and it's worked wonderfully.

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Microsoft Teams is a chat-based workspace in Microsoft 365 which lets users collaborate on documents, make voice & video conference calls, view chat logs, and more. Teams has replaced Skype for Business as Microsoft's online meeting solution.

Zoho Desk is a web and mobile-based customer service software that enables businesses of all sizes and types to deliver customer support, empower agents, and maintain operations.

Freshchat is a modern messaging software built for  customer support teams to talk and customers on the website, mobile app, or social

Employee Activity Monitoring

File Transfer

One-to-One Messaging

Performance Metrics

Pre-Configured Bot

Proactive Chat

Process/Workflow Automation

Query Suggestions

Real-Time Analytics

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Data

Real-Time Monitoring

Real-Time Notifications

Remote Access/Control

Remote Support

Reporting & Statistics

Reporting/Analytics

Search/Filter

Single Sign On

SSL Security

Support Ticket Management

Surveys & Feedback

Task Management

Third-Party Integrations

Time Zone Tracking

Transcripts/Chat History

Transfers/Routing

Freshchat

Ingeniero en atencion al cliente 

I loved being able to use an intelligent bot and program it my way, likewise, the best functionality is being able to mount it on any web page just by pasting the Json.

Software Engineer

I like their UI the best, it is very intuitive, easy to understand, and looks beautiful. I can also customize their theme as per my website's requirements.

Technical Support Analyst

Quick and simple to use, looks elegant and very professional. The ability to upload images and files is excellent and can be integrated with the business site.

Systems Engineer

Fresh Chat is one of only a handful of free, robust tools for providing live customer support via your website with ease. Upfront, the ease of installation and configuration is fantastic.

Head Of Operations

I like that I can message my team and customers in an intuitive way. I like that I can collect data from the people I want and "put them separately", like a favorite tag.

Tidio vs Freshchat Comparison (2026)

Tidio vs Freshchat Comparison (2026)

Tidio

Freshchat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives