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Tidio vs Giosg Comparison
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Overview
Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger...
Live chat with the best user experience for the agents, chat routing, workflow with real-time analytics among other superb features.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
$
15
/yryear- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
€
49
/momonth- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
NY
Nick Y.
So far, really good experience - contacted customer support and they were friendly and helpful.
CC
Chris C.
It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.
Ethan Alexandre J.
Pros
Fully customizable and the customer support is extremely good. Always willing to help and resolve any issues I have.
ES
Ethan S.
There are also several great reporting features that presents useful insights into the solution.
AP
Andreas P.
Integrations seems to be easy to accomplish and to finnish partners are also very helpful.
PH
Pasi H.
Cons
For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
Darien C.
Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
JG
Juan G.
The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.
MP
Magdalena P.
Cons
Without integrations the custom report feature is slow and confusing, because of the lack of knowledge how to analyze the reports and the data.
AS
Anni S.
Reporting is complicated and hard to interpret.
MN
Mia N.
It has limited features compared to Slack. It is locked only to GMAIL users.
BS
Beata S.
Key features
- Total features32
- AB Testing
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Appointment Scheduling
- Audience Targeting
- Auto-Responders
- CRM
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Document Storage
- Email Management
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Developers
- Geotargeting
- Group Messaging
- Help Desk Management
- Human Handover
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Lead Capture
- Lead Distribution
- Lead Qualification
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Proactive Chat
- Product Recommendations
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Tagging
- Template Management
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Chat
- Video Conferencing
- Virtual Assistant
- Website Visitor Tracking
- Widgets
- Workflow Management
- Total features71
- AB Testing
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Appointment Scheduling
- Audience Targeting
- Auto-Responders
- CRM
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Complaint Monitoring
- Configurable Workflow
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Document Storage
- Email Management
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing
- File Transfer
- For Developers
- Geotargeting
- Group Messaging
- Help Desk Management
- Human Handover
- Intent Recognition
- Interaction Tracking
- Knowledge Base Management
- Lead Capture
- Lead Distribution
- Lead Qualification
- Live Chat
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Language
- Natural Language Processing
- Natural Language Search
- Offline Form
- One-to-One Messaging
- Performance Metrics
- Proactive Chat
- Product Recommendations
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Tagging
- Template Management
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Chat
- Video Conferencing
- Virtual Assistant
- Website Visitor Tracking
- Widgets
- Workflow Management
Integrations
- Total integrations36
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
- Total integrations11
- BigCommerce
- Freshdesk
- Google Analytics
- HubSpot CRM
- Jira
- Magento Commerce
- Mailchimp
- Pipedrive
- Salesforce Sales Cloud
- Salesforce Service Cloud
- ServiceNow
- Shopify
- Slack
- SugarCRM
- Wordpress
- Zapier
- Zendesk
- Zoho CRM
Alternatives
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US office
56 Top Gallant Road
Stamford, CT 06902
USA
Registered office
Calle Álava 121
08018 Barcelona,
Spain
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