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Overview

Category Leaders

Tidio Chat is a cloud-based live chat system which integrates messages from live chat widgets, emails, and Facebook messenger...

Live chat with the best user experience for the agents, chat routing, workflow with real-time analytics among other superb features.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

39

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

350

5

4

3

2

1

282

55

10

2

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

4.6

44

5

4

3

2

1

24

20

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.
So far, really good experience - contacted customer support and they were friendly and helpful.
It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.

Pros

Big help for our digital marketing and sales channels. Nice-looking interactions that ensure good quality leads for our sales team.
Very nice, pleasant, great customer service, immediate response. Only have good things to say.
Fully customizable and the customer support is extremely good. Always willing to help and resolve any issues I have.

Cons

For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.
Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.
The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.

Cons

Without integrations the custom report feature is slow and confusing, because of the lack of knowledge how to analyze the reports and the data.
Was missing integrations to external reporting systems.
Also due to the complicity there are errors to be solved from time to time.
  • Vendor responds to reviews
  • Last review2 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features56
  • AB Testing
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Audience Targeting
  • Augmented Analytics
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Configurable Workflow
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Document Storage
  • Drag & Drop
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Automotive Dealerships
  • For Developers
  • For Sales/Marketing
  • Forms Management
  • Geotargeting
  • Group Messaging
  • Help Desk Management
  • Human Handover
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Qualification
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • New Car Dealer
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Query Suggestions
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Service Department
  • Shopping Cart
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Used Car Dealer
  • Video Chat
  • Video Conferencing
  • Virtual Assistant
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management
  • Total features86
  • AB Testing
  • AI/Machine Learning
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Scheduling
  • Audience Targeting
  • Augmented Analytics
  • Auto-Responders
  • Automated Responses
  • Automated Routing
  • CRM
  • Canned Responses
  • Chat Transcript
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Configurable Workflow
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support
  • Customer Surveys
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Document Storage
  • Drag & Drop
  • Email Management
  • Event Triggered Actions
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • For Automotive Dealerships
  • For Developers
  • For Sales/Marketing
  • Forms Management
  • Geotargeting
  • Group Messaging
  • Help Desk Management
  • Human Handover
  • Intent Recognition
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Capture
  • Lead Distribution
  • Lead Qualification
  • Live Chat
  • Mobile Access
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • New Car Dealer
  • Offline Form
  • One-to-One Messaging
  • Performance Metrics
  • Proactive Chat
  • Process/Workflow Automation
  • Product Recommendations
  • Query Suggestions
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Consumer-facing Chat
  • Real-time Conversations
  • Reporting & Statistics
  • Reporting/Analytics
  • Routing
  • Screen Sharing
  • Search/Filter
  • Sentiment Analysis
  • Service Department
  • Shopping Cart
  • Single Sign On
  • Social Media Integration
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Tagging
  • Template Management
  • Templates
  • Third Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
  • Used Car Dealer
  • Video Chat
  • Video Conferencing
  • Virtual Assistant
  • Website Integration
  • Website Visitor Tracking
  • Widgets
  • Workflow Management

Integrations

  • Total integrations40
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM
  • Total integrations11
  • Adobe Commerce
  • BigCommerce
  • Freshdesk
  • Google Analytics 360
  • HubSpot CRM
  • Intercom
  • Jira
  • Mailchimp
  • Meta for Business
  • Pipedrive
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • SugarCRM
  • Twitter
  • WhatsApp
  • WordPress
  • Zapier
  • Zendesk Suite
  • Zoho CRM