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Giosg Logo

Giosg

AI-powered chat for customer service and sales teams.

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Giosg Pricing, Features, Reviews and Alternatives

Giosg product overview

Price starts from

199

/user

Per year

What is Giosg?

Giosg is a Sales Acceleration Platform trusted by over 1200 companies worldwide.

Key benefits of using Giosg

  • Visitors who navigate away from form pages can be shown alternative, shorter forms wherever they navigate to.

  • Users can create offers and discounts to assist with conversion of hesitant visitors, and define workflows to surface offers at the optimum time, to prevent discounts being given to every visitor.

  • Site design and function can be customized with CSS and custom Javascript, and users can test new layouts on a limited number of visitors.

  • CoBrowse allows users to share visitors’ browsing sessions while still continuing chat or phone conversations, with visitors able to accept with one click and no plugins or software to install.

  • Lead forms can be set up to appear automatically outside of agents’ working hours, and users can define rules to manage when and where lead forms appear.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    24/7 (Live rep)
    FAQs/Forum
    Chat
    Email/Help Desk
    Knowledge Base

    Training options

    In Person
    Documentation
    Webinars
    Live Online
    Videos

    Giosg pricing information

    Value for money

    4.5

    /5

    40

    Starting from

    199

    /user

    Per year

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Giosg features

    Functionality

    4.3

    /5

    40

    Total features

    86

    6 categories

    Most valued features by users

    Reporting/Analytics
    API
    Third Party Integrations
    Chat/Messaging
    Reporting & Statistics
    Multi-Channel Communication
    Customizable Branding
    Live Chat

    Functionality contenders

    Giosg users reviews

    Overall Rating

    4.6

    /5

    40

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.82/10
    Rating distribution

    5

    4

    3

    2

    1

    22

    18

    0

    0

    0

    Pros
    Big help for our digital marketing and sales channels. Nice-looking interactions that ensure good quality leads for our sales team.
    Very nice, pleasant, great customer service, immediate response. Only have good things to say.
    Fully customizable and the customer support is extremely good. Always willing to help and resolve any issues I have.
    Cons
    Without integrations the custom report feature is slow and confusing, because of the lack of knowledge how to analyze the reports and the data.
    Was missing integrations to external reporting systems.
    Also due to the complicity there are errors to be solved from time to time.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    We see that Giosg generates more conversions ..

    Reviewed 9 months ago

    they are great .. very nice, pleasant, great customer service, immediate response .. only have good things to say

    Pros

    The fact that people can interact quickly and easily with us. Branded in our look & feel. And we simply see that it leads to better conversion rates .. this directly impacts our bottom line (positively!)

    Cons

    n.a. i dont know anything I did not like

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great product, excellent service

    Reviewed 9 months ago

    Live chat is a modern way to communicate and it is very pleasant especially in handling negative feedback. Chatbots are reliable work mates, who can take care of the customers if live chatters are not available. There has been very little technical problems over the years and the support of Giosg is next level. I work with several software companies and Giosg's support is the easiest and quickest to reach when needed. Always helpful, pleasant and professional!

    Pros

    Live chat is very pleasant way to communicate with visitors, gives you time to consider your replies. Plus you can take care of several chats at the same time. Live chat system is very simple to handle and also train new chatters in the company. Interaction Builder gives you possibility to create elements and interactions on your website when needed. It is quick and cheap way to inform your customers or collect information and with chatbots you can easily get an extra service canal for the faq.

    Cons

    I can't think anything negative about this product.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend7/10

    Share this review:

    Good, reliable live chat for SMEs

    Reviewed 2 months ago

    Giosg is a good all round chat software. Customer service and onboarding excellent. Lacks some of the features that other market leading software provides, but generally this is fine for a small business.

    Pros

    I selected Giosg against other providers primarily because it allows multiple websites with multiple users to login and see only there chats and chat history. This made it an attractive option for future omnichanel services.

    Cons

    The lack of analytics. Other chat as standard supplies IP address of visitors/chatters. We’ve had a few intermittent issues with the chrome chat notifications too.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Flexible solutions for multichannel markting and customer service

    Reviewed 2 months ago

    We've used Giosg almost from the beginning as they (Giosg) have said that we were one the first customers they've had. Originally Giosg provided us and our customers a chat portal to communicate and offer support for various customer service tasks and tickets. In the recent years we've been extremely happy for the launch of the Giosg Interaction tools that provided us new ways for marketing our service as well.

    Pros

    As an overall product Giosg is easy to use and the learning curve to get into the different features and tools is relatively shallow. The integration of the services was fast and after a 1 hour meeting with them we were already in production. After that we’ve been happy growing our businesses with Giosg

    Cons

    I can't really come up anything regarding Giosg that would qualify as the least favorite thing in their software. Maybe you could develop the user interface for the reporting tools a bit more flexible and easier to filter but in overall the features that bring home the bacon are tip top.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great customizable product that fits our needs

    Reviewed 9 months ago

    We have implemented live chat on one of our front systems so that our partners can get in touch with internal resources with the click of a button. The user interface and usability for our internal users is good, and the time it takes to onboard new users is limited. We also have used several of the customization features so that the partners can recognize our brand also within the chat. There are also several great reporting features that presents useful insights into the solution.

    Pros

    I really enjoy the customization features and how we can create great workflows for customers and partners when they need to get a hold of one of our consultants.

    Cons

    Nothing specific to mention. Our use is limited to live chat, and that is handled to our need.

    Giosg FAQs and common questions

    Q. What type of pricing plans does Giosg offer?

    Giosg has the following pricing plans:
    Starting from: €199.00/year
    Pricing model: Subscription


    Q. Who are the typical users of Giosg?

    Giosg has the following typical customers:
    Freelancers, Large Enterprises, Mid Size Business, Small Business


    Q. What languages does Giosg support?

    Giosg supports the following languages:
    English, Finnish, Swedish


    Q. Does Giosg support mobile devices?

    Giosg supports the following devices:
    Android, iPad, iPhone


    Q. Does Giosg offer an API?

    Yes, Giosg has an API available for use.


    Q. What other apps does Giosg integrate with?

    Giosg integrates with the following applications:
    Messenger, WhatsApp, Zapier, Salesforce.org Nonprofit Cloud, Microsoft 365, HubSpot CRM, Zendesk


    Q. What level of support does Giosg offer?

    Giosg offers the following support options:
    24/7 (Live rep), FAQs/Forum, Chat, Email/Help Desk, Knowledge Base

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