giosg Live Chat Pricing, Features, Reviews & Comparison of Alternatives

giosg Live Chat

giosg Live Chat - Designed for efficiency, powered by AI

5.0/5 (1 review)

giosg Live Chat overview

giosg Live Chat is a cloud-based live chat solution which offers customizable automated lead forms, co-browsing, shopping cart integration, artificial intelligence (AI) for visitor targeting, configurable rules and workflows, real-time behavior analysis, swimlane views, and more. Solutions are available for a range of industries, including banking & finance, insurance, real estate, eCommerce, call centers, customer service, and telecommunications.

giosg’s AI-based targeting automatically tracks and analyzes visitor behavior, and calculates conversion probabilities for each scenario. Through this, the optimum points to interact with or incentivize customers during their journeys can be identified, and the most appropriate action can be determined - whether that is a chat with an agent, lead form, discount coupon, or other offer. Users can create workflows for the AI to follow by setting goals and actions, and customize the messages or offers to be shown to visitors.

giosg also offers a swimlane view of visitors on site, giving users insight into where visitors have come from, their current page, and their browsing journey. Integration with shopping cart systems enables users to view the contents and value of each visitor’s cart, allowing responses to be planned based on the potential value of customers. Users can initiate conversations with customers with a single click, and share visitor browsing sessions through the CoBrowse feature. Visitors can accept the CoBrowse session with a single click, without needing to install any software or plugins, and chat conversations can be maintained, enabling users to provide more efficient assistance as they are aware of what the visitor is seeing. Additional team members can also be invited to participate in chats, either by name or by role, to provide specialist assistance.
www.giosg.com

Pricing

Starting from
€49/month
Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

Europe, Germany, United Kingdom

Supported languages

English
giosg Live Chat screenshot: Users can control the design of their Giosg Live Chat widgetsGiosg Live Chat with Real-Time Analyticsgiosg Live Chat screenshot: Giosg can also be used by visitors on mobile browsersgiosg Live Chat screenshot: Giosg presents users with a swimlane view of visitors giosg Live Chat screenshot: Users can create workflows in Giosg by defining goals, and adding actions for each goalgiosg Live Chat screenshot: Additional team members can be invited to participate in live chats using Giosggiosg Live Chat screenshot: Custom lead forms can be created in Giosg, to be surfaced to visitors at certain points in their journeys, and outside of agents' working hoursgiosg Live Chat screenshot: The form builder has a drag-and-drop interface, allowing users to create forms without codegiosg Live Chat screenshot: Users can also define whether forms are static or presented a dialogues, and set timings for each section to appearGiosg.com - Turn online store visitors into buyers with intelligent conversion marketing

giosg Live Chat reviews

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Beata Skorubska

The best collaborative tool for real time messaging and video chats

Used daily for 2+ years
Reviewed 2019-03-05
Review Source: Capterra

Fast and real time. Very power works over low speed network

Read the full review

giosg Live Chat pricing

Starting from
€49/month
Pricing options
Free
Free trial
Subscription
View Pricing Plans

Pricing is per user, per month, with enterprise pricing available.

giosg Live Chat features

API
Automatic Notifications
Chat
Customizable Branding
Workflow Management

Activity Dashboard (76 other apps)
CRM Integration (68 other apps)
Contact History (67 other apps)
Email Integration (69 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Monitoring (77 other apps)
Multi-Channel Communication (67 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Reporting & Statistics (87 other apps)
Social Media Integration (70 other apps)
Surveys & Feedback (67 other apps)
Third Party Integration (93 other apps)
Ticket Management (60 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
This will ask you to sign in with LinkedIn

Additional information for giosg Live Chat

Key features of giosg Live Chat

  • Automated lead forms
  • Custom elements
  • Discount coupons
  • Credit calculators
  • Live chat
  • Customizable rules
  • Visitor tracking
  • Event-triggered actions
  • AI-based targeting
  • Real-time behavior analysis
  • Business potential calculation
  • Configurable workflows
  • Customizable branding
  • CSS editors & custom Javascript
  • Swimlane view
  • One-click chat initiation
  • CoBrowse
  • Automated messages
  • Shopping cart integration
  • Internal chat
  • Chat invites to other team members
  • Automatic notifications
View All Features

Benefits

Visitors who navigate away from form pages can be shown alternative, shorter forms wherever they navigate to.

Users can create offers and discounts to assist with conversion of hesitant visitors, and define workflows to surface offers at the optimum time, to prevent discounts being given to every visitor.

Site design and function can be customized with CSS and custom Javascript, and users can test new layouts on a limited number of visitors.

CoBrowse allows users to share visitors’ browsing sessions while still continuing chat or phone conversations, with visitors able to accept with one click and no plugins or software to install.

Lead forms can be set up to appear automatically outside of agents’ working hours, and users can define rules to manage when and where lead forms appear.