giosg Live Chat is a cloud-based live chat solution which offers customizable automated lead forms, co-browsing, shopping cart integration, artificial intelligence (AI) for visitor targeting, configurable rules and workflows, real-time behavior analysis, swimlane views, and more. Solutions are available for a range of industries, including banking & finance, insurance, real estate, eCommerce, call centers, customer service, and telecommunications.
giosg’s AI-based targeting automatically tracks and analyzes visitor behavior, and calculates conversion probabilities for each scenario. Through this, the optimum points to interact with or incentivize customers during their journeys can be identified, and the most appropriate action can be determined - whether that is a chat with an agent, lead form, discount coupon, or other offer. Users can create workflows for the AI to follow by setting goals and actions, and customize the messages or offers to be shown to visitors.
giosg also offers a swimlane view of visitors on site, giving users insight into where visitors have come from, their current page, and their browsing journey. Integration with shopping cart systems enables users to view the contents and value of each visitor’s cart, allowing responses to be planned based on the potential value of customers. Users can initiate conversations with customers with a single click, and share visitor browsing sessions through the CoBrowse feature. Visitors can accept the CoBrowse session with a single click, without needing to install any software or plugins, and chat conversations can be maintained, enabling users to provide more efficient assistance as they are aware of what the visitor is seeing. Additional team members can also be invited to participate in chats, either by name or by role, to provide specialist assistance.
Software by giosg.comwww.giosg.com