Tidio vs Gorgias

HubSpot CRM

Zendesk Suite

Freshdesk

LiveChat

Intercom

Help Scout

Compare Tidio and Gorgias based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Application Management

Assignment Management

Audience Targeting

Augmented Analytics

Automated Responses

Automated Routing

Autoresponders

Batch Communications

Campaign Segmentation

Canned Responses

Case Management

Chat Transcript

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Communication Management

Complaint Monitoring

Compliance Management

Configurable Workflow

Contact Database

Contact Management

Contextual Guidance

Conversation Intelligence

CSAT Survey Structure

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Document Storage

Drag & Drop

Email Automation

Email Management

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For eCommerce

For Sales Teams/Organizations

For Sales/Marketing

Generative AI

Geotargeting

Help Desk Management

Human Handover

Inbox Management

Intent Recognition

Interaction Tracking

Issue Management

Issue Tracking

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Live Chat

Machine Learning

Macros/Templated Responses

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Channel Marketing

Multi-Language

Multiple Data Sources

Natural Language Processing

Negative Feedback Management

NPS Survey Structure

Offline Form

On-Demand Communications

Tidio

Android

Linux

Web-based

Windows

iPad

iPhone

It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked.

Digital Media Lead

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

Owner

So far, really good experience - contacted customer support and they were friendly and helpful.

IT Engineer

It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.

Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.

President

Great product, easy to use and great for implementing automation.

Marketing Assitant 

I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Creative Director

Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.

I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.

Sales and Reseller Promotion

The positive result came in the first month of use, old customers and employees also praised the choice.

It is really easy to use and it is great designed.

Price, Ease of use, Great function to predict what customer type.

Associate Pastor

With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.

Writer

They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.

Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.

The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.

Student | Developer

No direct integration with slack to handle chats directly from slack.

Tidio screenshot: Resolve up to 64% of your tickets with Lyro, the customer service AI agent

Tidio screenshot: Streamline your work with one centralized help desk

Tidio screenshot: Provide real-time support via live chat

Tidio screenshot: Get more loyal customers with automated chatbot sales flows

Tidio screenshot: Integrate Tidio with your current stack in a single click

Tidio screenshot: Improve AOV with Lyro's AI product recommendation engine

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

HubSpot CRM is a lead management solution that helps businesses with recording calls, logging emails and managing customer data. It has been designed from the ground up and is ready to eliminate manual work and actually help sales teams. It was built ready for the modern world to help users get running and start selling.

The conversational AI platform for ecommerce that drives sales and resolves support inquiries through hyper-personalized, instant customer interactions.

Call Center Management

Performance Metrics

Personalization

Proactive Chat

Quality Assurance

Queue Management

Real-Time Chat

Real-time Consumer-facing Chat

Reporting/Analytics

Routing

Social Media Integration

Social Media Monitoring

Support Ticket Management

Support Ticket Tracking

Survey/Poll Management

Surveys & Feedback

Tagging

Template Management

Third-Party Integrations

Transfers/Routing

Workflow Management

Gorgias

Co-Owner & Operations Director

Our account manager is super knowledgeable and has the ability to assess our use of the platform and make recommendations on how we can improve the experience.

Senior CX and Operations Manager

Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them.

Content Marketing Manager

We were in need of a more efficient, effective platform where we could organize and communicate amongst ourselves and to our customer base. Gorgias did that for us and we are grateful for it.

Customer Service Representative

I am highly impressed with this software and the great integration with Shopify.

Senior Community Manager

I dislike that it's difficult to customize and some of the key functions that would really help how the platform performs are difficult to use or fail to work sometimes.

We have all our customer service happening in one place. The ability to chat, email, phone, talk on FB messenger, all while we have the customer's shopify sale within the screen is amazing.

Head of Customer Experience

I've used other platforms where everything was separate so it's nice to have it together. The data is helpful in sharing my team's successes with our management.

The functionality and ease of use is great for a small and nimble team.

We love the ability to connect multiple channels and house all our customer service in one dashboard.

Director of Marketing and Operations

We're a small brand, but Gorgias helps us manage tickets across social platforms, voicemail, and most importantly, emails. We love the integration with Shopify.

owner

We like the ease of use and how it inegrates with shopify.

Tidio vs Gorgias Comparison (2026)

Tidio vs Gorgias Comparison (2026)

Tidio

Gorgias

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives