Tidio vs ManyChat

Zendesk Suite

ActiveCampaign

LiveChat

Intercom

tawk.to

Chatfuel

Compare Tidio and ManyChat based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

Access Controls/Permissions

Activity Dashboard

Activity Tracking

AI Copilot

AI Summarization

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Application Management

Assignment Management

Audience Targeting

Augmented Analytics

Automated Responses

Automated Routing

Autoresponders

Batch Communications

Campaign Segmentation

Canned Responses

Case Management

Chat Transcript

Chat/Messaging

Chatbot

Code-free Development

Collaboration Tools

Communication Management

Complaint Monitoring

Compliance Management

Configurable Workflow

Contact Database

Contact Management

Contextual Guidance

Conversation Intelligence

CSAT Survey Structure

Customer Communication

Customer Complaint Tracking

Customer Database

Customer Experience Management

Customer History

Customer Segmentation

Customer Service Analytics

Customer Support

Customer Surveys

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Security

Data Visualization

Document Storage

Drag & Drop

Email Automation

Email Management

Email Marketing

Email Templates

Engagement Tracking

Event Triggered Actions

Feedback Management

File Sharing

For eCommerce

For Sales Teams/Organizations

For Sales/Marketing

Generative AI

Geotargeting

Help Desk Management

Human Handover

Inbox Management

Intent Recognition

Interaction Tracking

Issue Management

Issue Tracking

Knowledge Base Management

Knowledge Management

Language Detection

Lead Capture

Lead Generation

Lead Management

Lead Nurturing

Lead Qualification

Live Chat

Machine Learning

Macros/Templated Responses

Mobile Access

Mobile App

Monitoring

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Channel Management

Multi-Channel Marketing

Multi-Language

Multiple Data Sources

Natural Language Processing

Negative Feedback Management

NPS Survey Structure

Offline Form

On-Demand Communications

Tidio

Android

Linux

Web-based

Windows

iPad

iPhone

It was and is an excellent tool, I still use it on some websites. The online chat and integration with websites is one of the great things that I really liked.

Digital Media Lead

We feel like having a live chat has given us a competitive edge in our market and our customer response has been wonderful. The interface is easy to use and the technical support has been excellent.

Owner

So far, really good experience - contacted customer support and they were friendly and helpful.

IT Engineer

It is easy to use and has a lot of features. Developers of this app are not into the money and it is very nice to know that there are some people who still share their skills.

Tidio has been a great product. We still have a lot to learn, but so far, everything is excellent.

President

Great product, easy to use and great for implementing automation.

Marketing Assitant 

I find it easier to use than the previous software we were using. I really like how you can customise branding to make it fit in better with your website.

Creative Director

Moreover, whenever I have an issue or need help, customer support is incredibly responsive and always has solutions for me.

I'm a startup so I love that it lets me know someone's on my site and allows me to get ready to respond if they need help.

Sales and Reseller Promotion

The positive result came in the first month of use, old customers and employees also praised the choice.

It is really easy to use and it is great designed.

Price, Ease of use, Great function to predict what customer type.

Associate Pastor

With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful.

Writer

They also has some integrations for CRMs like Wordpress. It also has apps for every OS that makes it very handy to reply to website visitors from any device at any time.

Missing tutorials in Spanish. Admin may know but end admin user doesn't know English.

The chatbot brought me first leads and subscribers. I was so shocked, that before with the standard chat no one contacted us - but with the automated chatbot I was getting and getting leads.

Student | Developer

No direct integration with slack to handle chats directly from slack.

Tidio screenshot: Resolve up to 64% of your tickets with Lyro, the customer service AI agent

Tidio screenshot: Streamline your work with one centralized help desk

Tidio screenshot: Provide real-time support via live chat

Tidio screenshot: Get more loyal customers with automated chatbot sales flows

Tidio screenshot: Integrate Tidio with your current stack in a single click

Tidio screenshot: Improve AOV with Lyro's AI product recommendation engine

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Chatfuel is the leading chatbot platform for Messenger. Increase sales, personalize marketing and automate support, all with Chatfuel. Build your bot now, no coding required.

ActiveCampaign is the AI-first marketing platform built to transform how marketers, agencies, and entrepreneurs work. Use Active Intelligence to power goal-aware automations and orchestrate personalized experiences across email, SMS, and WhatsApp. 

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

ManyChat is a conversational AI platform designed to help businesses in the eCommerce sector automate conversations across text messages, Facebook Messenger, and Instagram. Administrators can share discount coupons, booking confirmations, promotional messages, and more with customers via email and text messages.

A/B Testing

Performance Metrics

Pre-Configured Bot

Proactive Chat

Real-time Consumer-facing Chat

Reminders

Reporting/Analytics

Segmentation

Tagging

Templates

Third-Party Integrations

ManyChat

I like how ManyChat supports integration with popular messaging apps like Facebook Messenger and Instagram.

As a product it's great and the community is also fantastic. Many services try, and fail at creating a supportive community but MC has succeeded here.

Marketing Director

It's extremely affordable and super easy to use. It's great to set up and it allows for a great way to connect with our customers.

They have an amazing and responsive customer support team and I highly recommend it for building bots. It's also pretty inexpensive.

Brand Manager

Very poor support and very poor functionality. They offer no access to the data they are uploading, so we are unable to check if there are any errors occurring and support is unwilling to assist.

I love building bots on ManyChat and I always highly recommend it to my clients. It's easy to use and has all the features I need for my projects.

I love the ability to build advanced flows to create conversational commerce experiences for my customers.

manager

I Love manychat because is a good software for create a lot of orignals chat bot, for my projetcs of Facebook pages and websites.

Freelancer

In conclusion, ManyChat can be an excellent solution for companies looking for a simple and economical approach to automate client interactions on chat platforms.

Web developer

However, considering the wide range of features and tools offered by ManyChat, I believe it is worth the investment for businesses looking to improve their customer communication and engagement.

Marketing Manager

Great chatbot and livechat tool. Really powerful and intuitive.

Freelance

Automatic like comment in flow creation is excellent.

This smart tool helps creating engaging conversations while boosting your email leads and sales. It's very versatile, unlike other tools.

ChatBot and Automation Consultant

I feel the lack of being able to make chatbots for the web channel: at the moment you can only create bots for Messenger, Email, SMS, Telegram, WhatsApp, and Instagram.

blogger

Sending ads is now made Fast and perfectly with the ManyChat messenger bot. It has grown my customer list.

I even integrated Shopify and Google Sheets with my ManyChat Bot. I also save money on ads by cleaning my ManyChat list from Inactive Subscribers.

Marketing Assistant 

In the last two months, when you send a flow to one of the clientes, the conversation goes all the way up and you have to go down again wach time, making It a little more difficult to use.

Online Marketer

I love the ManyChat feature and tools, but sometimes they have error or bugs. I also got a complaint from my customer because of an error.

Tidio vs ManyChat Comparison (2026)

Tidio

ManyChat

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives