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TOPdesk vs BOSSDesk Comparison (2026)
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Overview
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.
BOSSDesk provides a fully integrated Help Desk Software and IT Asset Management solution for both cloud and on-premise. It has been highly ranked by customers for providing an affordable ITSM solution with great user experience, wide range of features, and excellent customer support.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
111
5
4
3
2
1
53
49
8
1
0
- Value for money
- Ease of use
- Features
- Customer support
4.7
146
5
4
3
2
1
98
46
2
0
0
- Value for money
- Ease of use
- Features
- Customer support
Pros
Peter B.
vCISO
Will B.
University Centre Deputy Director
Peter B.
vCISO
Pros
David g.
net admin
Joe M.
IT Support Specialist II
Cali S.
System Administrator
Cons
Will B.
University Centre Deputy Director
Will B.
University Centre Deputy Director
Sander d.
Service Manager
Cons
Gibril B.
ICT Help Desk
Steve W.
I.T. Director
David g.
Telecom Coord
- Vendor responds to reviews
- Last review6 months ago
- Vendor responds to reviews
- Last review4 days ago
Key features
- Total features139
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Call Center Management
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Support
- Device Auto Discovery
- Disaster Recovery
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Logs
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Generative AI
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Inbox Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Location
- On Call Scheduling
- Performance Metrics
- Performance Monitoring
- Personalization
- Personalization and Recommendation
- Predictive Analytics
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Technician Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Visitor Management
- Widgets
- Work Order Management
- Workflow Automation
- Workflow Management
- Total features137
- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Call Center Management
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Change Planning
- Change Tracking
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Configuration Management
- Content Library
- Content Management
- Contract/License Management
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Portal
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Visualization
- Decision Support
- Device Auto Discovery
- Disaster Recovery
- Discussions/Forums
- Document Management
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Equipment Maintenance
- Equipment Management
- Event Logs
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Generative AI
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Inbox Management
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mobile Access
- Mobile Alerts
- Mobile App
- Monitoring
- Multi-Channel Communication
- Multi-Location
- On Call Scheduling
- Performance Metrics
- Performance Monitoring
- Personalization
- Personalization and Recommendation
- Predictive Analytics
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Problem Management
- Procurement Management
- Project Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Recurring Issues
- Release & Deployment
- Release Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Requisition Management
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Automation
- Task Management
- Task Progress Tracking
- Technician Management
- Templates
- Text Editing
- Third-Party Integrations
- Ticket Management
- User Management
- Visitor Management
- Widgets
- Work Order Management
- Workflow Automation
- Workflow Management
Integrations
- Total integrations41
- AFAS Software
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- ChatGPT
- Chatbot
- Clicksign
- D4Sign
- Dynatrace
- Ericsson NetCloud Manager
- FastPass SSPR
- Flexwhere
- Freshdesk
- HubSpot CRM
- IBI-aws
- Insocial
- Jira
- Lansweeper
- ManageEngine OpManager
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- N-central
- Okta
- OneLogin
- Qlik Sense
- Saysimple
- Slack
- Snow License Manager
- Splunk Enterprise
- TeamViewer ONE
- Trello
- Versio.io
- WISH
- Workspace 365
- Zapier
- Zendesk Suite
- ZigiOps
- iFinder
- ilert
- Total integrations3
- AFAS Software
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- ChatGPT
- Chatbot
- Clicksign
- D4Sign
- Dynatrace
- Ericsson NetCloud Manager
- FastPass SSPR
- Flexwhere
- Freshdesk
- HubSpot CRM
- IBI-aws
- Insocial
- Jira
- Lansweeper
- ManageEngine OpManager
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- N-central
- Okta
- OneLogin
- Qlik Sense
- Saysimple
- Slack
- Snow License Manager
- Splunk Enterprise
- TeamViewer ONE
- Trello
- Versio.io
- WISH
- Workspace 365
- Zapier
- Zendesk Suite
- ZigiOps
- iFinder
- ilert
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