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TOPdesk vs N-central Comparison (2026)
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Overview
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.
N-central is an endpoint detection and response software designed to help managed service providers (MSPs) prevent, detect, respond to, and recover from threats.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.4
111
5
4
3
2
1
53
49
8
1
0
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this app4.2
253
5
4
3
2
1
108
107
18
11
9
- Value for money
- Ease of use
- Features
- Customer support
62%
would recommend this appPros
“this is a good GUI for non-technical staff to use for logging tickets and such.”
Peter B.
vCISO
“TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues.”
WB
Will B.
University Centre Deputy Director
“some competitors also do this but some provide you all functionalityy”
Peter B.
vCISO
Pros
“On a technical level, the platform delivers on its primary promises: the alerting is dependable, and the agent deployment and patch management provide a reliable foundation for basic endpoint maintenance. When the "lights are on," the software does exactly what it needs to do to keep a fleet stable.”
CP
Christian P.
Sys Admin
“Also, the ability to push 3rd party applications has been a big help. And we have just now activated the Microsoft Intune integration through NCentral which will allow us to automatically install the most up to date NCentral Agent on Autopilot deployed devices while they are being set up. And I also love the easy access to the Microsoft Intune Dashboard from NCentral.”
DI
Dennis I.
IT Support Administrator
“Its flexibility and scalability make it ideal for managing both small and large customer environments, and their customer support team is knowledgeable, responsive, and helpful when resolving issues or optimizing platform performance.”
SO
Sean O.
Senior Cyber Security Engineer
Cons
“The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter.”
WB
Will B.
University Centre Deputy Director
“The downside to the complexity is that it is somewhat unappealing to look at and use.”
WB
Will B.
University Centre Deputy Director
“That features to connect topdesk with azure are not standard”
Sd
Sander d.
Service Manager
Cons
“The way patch approval rule engine needs an overhaul and simplification, as they way it is currently designed is obtuse and requires hours with support to understand what it is actually doing on the backend and what will and won't be approved and why.”
AA
Andrew A.
Security Architect
“The formatting is strange and unprofessional, making it difficult to hand these documents directly to clients without extensive manual editing or external tools to make the data digestible.”
CP
Christian P.
Sys Admin
“Certain workflows—like policy management, reporting customization, or navigating between device views—can feel a bit clunky or outdated compared to more modern RMM platforms.”
Olti G.
CEO
- Vendor responds to reviews
- Last review6 months ago
- Vendor responds to reviews
- Last review5 months ago
Key features
- Total features139
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- BYOD Management
- Backup and Recovery
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Barcoding/RFID
- Baseline Manager
- Behavioral Analysis
- Behavioral Analytics
- Billing & Invoicing
- Build Automation
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Calibration Management
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance
- Compliance Management
- Compliance Tracking
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Credential Management
- Cross-system Integration
- Customer Complaint Tracking
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Database Monitoring
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection
- Equipment Maintenance
- Equipment Management
- Event Analysis
- Event Logs
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- Fixed Asset Management
- For MSPs
- For Schools
- Forms Management
- Full Text Search
- Generative AI
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Managed Services
- Mobile Access
- Mobile Alerts
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Location
- Network Analysis
- Network Automation
- Network Mapping
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- On Call Scheduling
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Performance Monitoring
- Policy Management
- Predictive Analytics
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Proactive Assistance
- Problem Management
- Procurement Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time alerting
- Recurring Issues
- Release Management
- Remediation Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Root Cause Analysis
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Technician Management
- Templates
- Third-Party Integration
- Third-Party Integrations
- Threat Response
- Threshold Alerts
- Ticket Management
- Trend Analysis
- Troubleshooting
- Two-Factor Authentication
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Virtual Machine Monitoring
- Visitor Management
- Visual Analytics
- Vulnerability Scanning
- Web Threat Management
- Web Traffic Reporting
- Widgets
- Work Order Management
- Workflow Automation
- Workflow Management
- Total features169
- AI/Machine Learning
- API
- API Integration
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Anomaly Detection
- Anomaly/Malware Detection
- Anti Virus
- App Management
- Application Management
- Approval Process Control
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automated Scheduling
- Automatic Backup
- Automatic Patch Deployment
- Automatic Scans
- Availability Management
- BYOD Management
- Backup and Recovery
- Bandwidth Monitoring
- Barcode/Ticket Scanning
- Barcoding/RFID
- Baseline Manager
- Behavioral Analysis
- Behavioral Analytics
- Billing & Invoicing
- Build Automation
- CMDB
- CPU Monitoring
- CRM
- Calendar Management
- Calibration Management
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Collaboration Tools
- Commenting/Notes
- Compliance
- Compliance Management
- Compliance Tracking
- Configuration Management
- Continuous Monitoring
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Cost Tracking
- Credential Management
- Cross-system Integration
- Customer Complaint Tracking
- Customer Support
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Data Storage Management
- Data Visualization
- Database Monitoring
- Deployment Management
- Device Auto Discovery
- Device Management
- Diagnostic Tools
- Disaster Recovery
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Monitoring
- Email Templates
- Encryption
- Endpoint Management
- Endpoint Protection
- Equipment Maintenance
- Equipment Management
- Event Analysis
- Event Logs
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- Fixed Asset Management
- For MSPs
- For Schools
- Forms Management
- Full Text Search
- Generative AI
- HIPAA Compliant
- Help Desk Management
- IP Address Monitoring
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IT Reporting
- Incident Management
- Incident Reporting
- Inspection Management
- Interaction Tracking
- Inventory Management
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base Management
- Knowledge Management
- License Management
- Live Chat
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Managed Services
- Mobile Access
- Mobile Alerts
- Mobile Device Management
- Monitoring
- Multi-Channel Communication
- Multi-Device Support
- Multi-Location
- Network Analysis
- Network Automation
- Network Mapping
- Network Monitoring
- Network Resource Management
- Network Security
- Network Wide Management
- On Call Scheduling
- Password Management
- Patch Management
- Patch Prioritization
- Patch Testing
- Performance Metrics
- Performance Monitoring
- Policy Management
- Predictive Analytics
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Proactive Assistance
- Problem Management
- Procurement Management
- Project Management
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Alerts
- Real-time alerting
- Recurring Issues
- Release Management
- Remediation Management
- Reminders
- Remote Access & Monitoring
- Remote Access/Control
- Remote Monitoring & Management
- Remote Update/Installation
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Risk Alerts
- Risk Analysis
- Risk Assessment
- Role-Based Permissions
- Root Cause Analysis
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Secure Data Storage
- Secure Login
- Security Management
- Security Tools
- Self Service Portal
- Server Monitoring
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Simple Network Management Protocol (SNMP)
- Single Sign On
- Social Media Integration
- Status Tracking
- Summary Reports
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Task Management
- Task Progress Tracking
- Task Scheduling
- Technician Management
- Templates
- Third-Party Integration
- Third-Party Integrations
- Threat Response
- Threshold Alerts
- Ticket Management
- Trend Analysis
- Troubleshooting
- Two-Factor Authentication
- Uptime Reporting
- Usage Tracking/Analytics
- User Management
- Virtual Machine Monitoring
- Visitor Management
- Visual Analytics
- Vulnerability Scanning
- Web Threat Management
- Web Traffic Reporting
- Widgets
- Work Order Management
- Workflow Automation
- Workflow Management
Integrations
- Total integrations42
- 1Password
- AFAS Software
- Acronis Cyber Protect Cloud
- AlertOps
- Automox
- Autotask PSA
- Auvik
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- BrightGauge
- Chatbot
- Cisco Meraki
- Clicksign
- CloudBlue
- Computicate PSA
- ConnectWise PSA
- D4Sign
- DNSFilter
- DeskDay
- Dynatrace
- Ericsson NetCloud Manager
- FastPass SSPR
- Flexwhere
- Freshdesk
- HaloPSA
- HubSpot CRM
- Hudu
- Huntress
- IBI-aws
- IT Glue
- ITBoost
- Insocial
- Jira
- Lansweeper
- Liongard
- MSP Manager
- ManageEngine OpManager
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- N-central
- Okta
- OneLogin
- Qlik Sense
- SIGNL4
- Saysimple
- ScalePad Backup Radar
- ScalePad Lifecycle Manager
- SentinelOne
- ServiceNow
- Slack
- Snow License Manager
- Splunk Enterprise
- TOPdesk
- TeamViewer ONE
- ThreatLocker
- Trello
- Versio.io
- WISH
- Workspace 365
- Xurrent
- Zapier
- Zendesk Suite
- ZigiOps
- iFinder
- ilert
- Total integrations30
- 1Password
- AFAS Software
- Acronis Cyber Protect Cloud
- AlertOps
- Automox
- Autotask PSA
- Auvik
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- BrightGauge
- Chatbot
- Cisco Meraki
- Clicksign
- CloudBlue
- Computicate PSA
- ConnectWise PSA
- D4Sign
- DNSFilter
- DeskDay
- Dynatrace
- Ericsson NetCloud Manager
- FastPass SSPR
- Flexwhere
- Freshdesk
- HaloPSA
- HubSpot CRM
- Hudu
- Huntress
- IBI-aws
- IT Glue
- ITBoost
- Insocial
- Jira
- Lansweeper
- Liongard
- MSP Manager
- ManageEngine OpManager
- Microsoft 365
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- N-central
- Okta
- OneLogin
- Qlik Sense
- SIGNL4
- Saysimple
- ScalePad Backup Radar
- ScalePad Lifecycle Manager
- SentinelOne
- ServiceNow
- Slack
- Snow License Manager
- Splunk Enterprise
- TOPdesk
- TeamViewer ONE
- ThreatLocker
- Trello
- Versio.io
- WISH
- Workspace 365
- Xurrent
- Zapier
- Zendesk Suite
- ZigiOps
- iFinder
- ilert
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