TOPdesk vs Desk Manager

Zendesk Suite

Freshdesk

JIRA Service Management

Milvus

Tiflux

Planon

Compare TOPdesk and Desk Manager based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

JIRA  Service Management is an AI-based platform that unites teams to deliver exceptional service experiences. It helps managers scale support across IT, HR, engineering, and customer service with customizable help centers, automated workflows, and self-service tools. Featuring virtual agents and integration with Atlassian's teamwork graph, it connects people, work, and goals while reducing disruptions and improving incident resolution.

Planon offers an integrated workplace management system (IWMS) for corporate real estate, facility managers, service providers and financial professionals. It helps them streamline business processes for assets, workplaces, real estate, and employees.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house experts are here to help.

Access Controls/Permissions

Active Directory Integration

Activity Dashboard

Activity Tracking

Alerts/Escalation

Alerts/Notifications

Approval Process Control

Asset Lifecycle Management

Asset Tracking

Assignment Management

Audit Management

Audit Trail

Automated Responses

Automated Routing

Availability Management

Barcode/Ticket Scanning

Barcoding/RFID

Calendar Management

Calibration Management

Capacity Management

Case Management

Catalog Management

Change Management

Chat/Messaging

Chatbot

Client Portal

CMDB

Collaboration Tools

Commenting/Notes

Compliance Management

Configuration Management

Contract/License Management

Corrective and Preventive Actions (CAPA)

Customer Complaint Tracking

Customer Support

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Import/Export

Data Visualization

Disaster Recovery

Document Storage

Drag & Drop

Email Alerts

Email Management

Email Templates

Equipment Maintenance

Event Triggered Actions

Facility Asset Management

Feedback Management

Fixed Asset Management

For Schools

Forms Management

Full Text Search

Help Desk Management

Incident Management

Incident Reporting

Inspection Management

Interaction Tracking

Inventory Management

Issue Management

Issue Scheduling

Issue Tracking

IT Asset Management

IT Asset Tracking

IT Incident Management

Key & Lock Management

Key Performance Indicators

Knowledge Base Management

Knowledge Management

License Management

Live Chat

Macros/Templated Responses

Maintenance Management

Maintenance Scheduling

Mobile Access

Mobile Alerts

Monitoring

Multi-Channel Communication

Multi-Location

On Call Scheduling

Performance Metrics

Predictive Maintenance

Preventive Maintenance

Prioritization

Problem Management

Project Management

Real-Time Chat

Real-Time Notifications

Real-Time Reporting

Recurring Issues

Release Management

Reminders

Remote Access/Control

TOPdesk

Android

Linux

Web-based

Windows

iPad

iPhone

Service Desk Team Leader

This has been a great innovation and development. Great customer support, which is really important.

This product is constantly under development and it's great that they actively encourage their customers to help in its development.

Freelancer

This is very easy to check and improve your own services. I enjoy working with TOPdesk with great pleasure and ease.

IT Director

TOPdesk is a quality solution, supported by quality people and at a very affordable price.

IT Compliance Manager

We currently use Incident, Problem, Change and Operations Management successfully and are very excited about continuing to improve our processes with such a knowledgeable partner at our side.

Applications Infrastructure Manager

TOPdesk has been a great asset enabling us to improve our customer service.

Senior Manager

It is probably best suited for smaller companies without a need to advanced routing. TOPdesk looks to be continuing to develop more modules.

Technical Security Officer

The self-service portal is very configurable. We have setup a nice look self-service portal that gets improved over time.

Infrastructure Engineer

The support team encourage you to adapt the system to complete new activities they have not as of yet thought of. The API and flows support built in by default make this a very powerful system.

Guest Services Specialist

The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications.

TOPdesk is very easy to use. The software is full of useful functionalities.

Support Technician

They lack a lot of features and functionalities that I grew used to with our old ticketing system.

Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work.

Service Desk Manager

We feel we get excellent value for money with this product.

Head of 2nd Line IT Services

TopDesk is easy to use and easy to get other teams up and running using it. We also find it easy to admin.

Having used TD for many years, we have seen it grown over the years and like it. The SSO option is available and as many people use it daily it is almost a must to use it.

Mass manipulation of tickets is lacking. You can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize.

After the last update, TOPdesk has some preformance problems. However, the developer is busy fixing this and they are well on their way.

TOPdesk screenshot: The reporting dashboard allows users to create reports using a drag & drop interface on KPIs and metrics such as average resolution time, response time, and more

TOPdesk screenshot: View a graphical IT asset chart to understand which assets are being used by which employees, where they are located, which software is installed, and more

TOPdesk screenshot: Schedule changes within the calendar to ensure that tasks do not overlap or interrupt employee work

TOPdesk screenshot: Self-service Portal

TOPdesk screenshot: Service Desk KPIs Dashboard

TOPdesk screenshot: Plan changes with the graphical workflow editor which allows users to schedule and plan activities with step-by-step activities and task assignment

TOPdesk screenshot: Incident reports can be updated with progress notes, attachments, and more, and technicians can notify the requester once the problem is resolved

TOPdesk screenshot: Change management tools allow technicians to register recurring processes and procedures in ITIL-based templates

Large Enterprises

Mid Size Business

Non Profit

Public Administrations

Small Business

Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success, and keeps your business in sync. Reach customers on any channel and equip your agents with a full history of all interactions, including those tracked from various app integrations.

Tiflux is a management system for ticket flows and customer service that makes it possible to adopt an omnichannel strategy with customizable channels, provides access to a complete dashboard to view tasks, and even joins invisible channels to generate tickets internally. Available in Portuguese.

Milvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.

We are a Brazilian company that offers an ESM platform on a global scale that facilitates operation and management.

TOPdesk vs Desk Manager Comparison (2026)

TOPdesk

Desk Manager

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