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TOPdesk vs monday service Comparison (2026)

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Good recommendations?

TOPdesk

monday service

Overview

TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.

monday service is a service platform that helps organizations deliver exceptional support experiences. The platform caters to various service teams, including IT, customer service, and HR. At the core of Monday service are powerful AI automations that enable businesses to streamline critical service processes. The platform automatically classifies incoming tickets by type, urgency, sentiment, and department, enabling agents to focus on the most pressing issues.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

111

Value for money

Ease of use

Features

Customer support

79%

would recommend this app

4.6

111

Value for money

Ease of use

Features

Customer support

83%

would recommend this app

Pros

“TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues.”

Will B.

University Centre Deputy Director

“this is a good GUI for non-technical staff to use for logging tickets and such.”

Peter B.

vCISO

“The consultant we worked with on implementation was really helpful and able to lead us through building the system for a non-standard use case.”

Joe K.

Head of Technical Operations

Pros

“The software allows for easy team collaboration, with automations helping to streamline the workflow, and has a really easy user interface to navigate without issues.”

Tara H.

Finance and Administrative Officer

“I like the ability to keep track and manage things me and my team are working on.”

Micah L.

Management Consultant

“It's also beneficial to us for its ability to share information between each other without having to send multiple emails, texts, or make a million calls to confirm information that we can see on monday.com”

Sean H.

Business Developer

Cons

“The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter.”

Will B.

University Centre Deputy Director

“The downside to the complexity is that it is somewhat unappealing to look at and use.”

Will B.

University Centre Deputy Director

“That features to connect topdesk with azure are not standard”

Sander d.

Service Manager

Cons

“There are times where I have a hard time with how much information truly lives in monday and how to bottle it down into the important things for me to see.”

Micah L.

Management Consultant

“The AI you used is not great. When I add an email, it automatically populates the Account, which is always wrong, and I have to delete and put in the correct account. ”

Tony R.

Vice President of Sales

“The follow up notifications stopped working.”

Adam L.

Account Executive