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monday service

Customer support and service solution

Table of Contents

Is this product right for your business?

Find out with a

monday service - 2026 Pricing, Features, Reviews & Alternatives

All user reviews are verified by in-house moderators and provider data by our software research team. Learn more

Last updated: July 2026

monday service overview

What is monday service?

monday service is a service platform that helps organizations deliver exceptional support experiences. The platform caters to various service teams, including IT, customer service, and HR. At the core of Monday service are powerful AI automations that enable businesses to streamline critical service processes. The platform automatically classifies incoming tickets by type, urgency, sentiment, and department, enabling agents to focus on the most pressing issues. Smart ticket routing and knowledge base assistance further improve efficiency and users can create automated service workflows that adapt to evolving business needs through no-code, low-code customization capabilities.

Beyond traditional service management, monday service serves as a centralized hub for enterprise-wide collaboration and visibility. The platform connects service desks with organizational resources such as assets, inventory, and directories, providing agents with full context to resolve tickets. Its dashboards and analytics features empower teams to stay ahead of service trends and identify areas for improvement.

Starting price

31 /
per month

Alternatives

with better value for money

monday service’s user interface

Ease of use rating:

4.6

(108)

monday service review summaries overview

To determine these pros and cons insights, we analyzed responses from

Overall rating

Reviews sentiment

1-2(2)

3-4(41)

5(65)

What do users say about monday service?

Users say monday service is easy to use, visually appealing, and helps them stay organized, though some mention a learning curve for new or less tech-savvy users. They find it boosts productivity, centralizes information, and allows access from anywhere, but a few note occasional navigation challenges and wish for a more simplified look.

Reviewers appreciate how it streamlines team collaboration, making real-time updates, communication, and project management straightforward. They think task and project tracking is efficient with customizable dashboards, but some feel pricing is high, especially for larger teams or nonprofits, and wish more features were available on lower-tier plans.

Select to learn more

Who uses monday service?

Based on 108 verified user reviews.

Company size

Small Businesses

Enterprises

Midsize Businesses

Top industries

Financial Services

Real Estate

Non-Profit Organization Management

Marketing and Advertising

Others

Use cases

Customer Service

Customer Support

Knowledge Base

IT Management

Project Management

monday service's key features

Most critical features, based on insights from monday service users:

Workflow management

4.6

(5)

Task management

4.7

(22)

Knowledge management

4.5

(4)

Configuration management

5.0

(1)

Ticket management

4.8

(5)

Inventory management

3.9

(8)

Self service portal

5.0

(1)

All monday service features

Features rating:

4.5

(108)

Activity dashboard

5.0

(1)

Activity tracking

5.0

(1)

Alerts/Escalation

4.5

(10)

Alerts/Notifications

4.6

(13)

Analytics

4.0

(2)

API

4.4

(13)

Application management

(0)

Asset lifecycle management

4.0

(1)

Asset tracking

(0)

Change management

(0)

Collaboration tools

4.6

(28)

Communication management

(0)

Configuration management

5.0

(1)

CRM

4.1

(10)

Customer communication

4.0

(9)

Customer support

(0)

Customizable fields

4.6

(16)

Customizable forms

(0)

Customizable reports

(0)

Customizable templates

4.0

(1)

Dashboard

4.4

(10)

Feedback management

2.5

(2)

Help desk management

(0)

Inbox management

(0)

Incident management

5.0

(3)

Interaction tracking

4.5

(2)

Inventory management

3.9

(8)

IT asset management

5.0

(2)

IT reporting

5.0

(4)

Knowledge base management

4.4

(20)

Knowledge management

4.5

(4)

Monitoring

(0)

Multi-Channel communication

4.4

(14)

Prioritization

5.0

(3)

Problem management

(0)

Project management

(0)

Real-Time notifications

4.4

(9)

Reporting/Analytics

4.2

(14)

Reporting & statistics

4.5

(18)

Resource allocation & planning

(0)

Scheduled/Automated reports

(0)

Search/Filter

(0)

Self service portal

5.0

(1)

Service history

(0)

Service request management

(0)

Support ticket management

4.2

(11)

Surveys & feedback

4.5

(4)

Task automation

4.0

(1)

Task management

4.7

(22)

Third-Party integrations

5.0

(2)

Ticket management

4.8

(5)

Workflow management

4.6

(5)

monday service alternatives

monday service

4.6

(108)

Starting from

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.5

Value for Money

4.4

Customer Support

4.3

LiveAgent

4.7

(1.7K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.6

Features

4.6

Value for Money

4.6

Customer Support

4.7

Freshdesk

4.5

(3.4K)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.5

Features

4.3

Value for Money

4.4

Customer Support

4.5

HelpDesk

4.6

(182)

visit website

Starting from

/user

Per month

Free trial

Free version

Ease of Use

4.7

Features

4.4

Value for Money

4.4

Customer Support

4.5

monday service pricing

Value for money rating:

4.4

(108)

Starting from

Per month

Pricing details

Subscription

Free trial

Free plan

Pricing range

User opinions about monday service price and value

Value for money rating:

4.4

(108)

To see what individual users think of monday service's price and value, check out the review snippets below.

“It's also beneficial to us for its ability to share information between each other without having to send multiple emails, texts, or make a million calls to confirm information that we can see on monday.com”

Sean H.

Business Developer

“The phone automatically in some cases goes to a foreign country code, so I have to put the U.S. phone number in the comment section instead. If you do not start a brand-new email each time the email will go to the original email contact versus the new email contact. ”

Tony R.

Vice President of Sales

monday service integrations (0)

Integrations rated by users

We looked at 108 user reviews to identify which products are mentioned as monday service integrations and how users feel about them.

Gmail

Integration rating: 2.5 (2)

Slack

Integration rating: 5.0 (2)

“Slack is important because many product and operations conversations happen there. n8n can help route alerts, updates, workflow outputs, and important notifications into the right channels.”

Jerrid C.

CEO

Microsoft Outlook

Integration rating: 5.0 (1)

OneDrive

Integration rating: 5.0 (1)

“We need it connected to OneDrive so that the actual details employees need to see they could see.”

Joao C.

Human Resources Learning and Development Lead

Google Workspace

Integration rating: 5.0 (1)

“Google Workspace is critical because it is central to email, documents, calendars, and collaboration. Integrating it with n8n helps connect daily business workflows with automation.”

“Launching pulse checks in Google Chat and Meet allows our team to collect immediate feedback and standup updates during our daily Google ecosystem routines.”

Jerrid C.

CEO

1/2

Trello

Integration rating: 5.0 (1)

“Engineers mostly rely on dedicated tools like Jira or GitHub Projects, making lightweight kanban board integrations redundant for daily technical tasks.”

Estrella A.

Software Engineer