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monday service
5
68
4
40
3
1
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Customer support and service solution
Table of Contents
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monday service - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: November 2026
monday service overview
What is monday service?
monday service is a service platform that helps organizations deliver exceptional support experiences. The platform caters to various service teams, including IT, customer service, and HR. At the core of Monday service are powerful AI automations that enable businesses to streamline critical service processes. The platform automatically classifies incoming tickets by type, urgency, sentiment, and department, enabling agents to focus on the most pressing issues. Smart ticket routing and knowledge base assistance further improve efficiency and users can create automated service workflows that adapt to evolving business needs through no-code, low-code customization capabilities.
Beyond traditional service management, monday service serves as a centralized hub for enterprise-wide collaboration and visibility. The platform connects service desks with organizational resources such as assets, inventory, and directories, providing agents with full context to resolve tickets. Its dashboards and analytics features empower teams to stay ahead of service trends and identify areas for improvement.
Starting price
per month
Alternatives
with better value for money
Pros & Cons
Team Collaboration
Ease of Use
Training and Learning Curve
Team Communication
Do you work for monday service? Manage this product listing
monday service’s user interface
monday service review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.4
Features
4.5
Ease of use
4.6
Customer support
4.3
Reviews sentiment
What do users say about monday service?
Users say monday service is easy to use, visually appealing, and helps them stay organized, though some mention a learning curve for new or less tech-savvy users. They find it boosts productivity, centralizes information, and allows access from anywhere, but a few note occasional navigation challenges and wish for a more simplified look.
Reviewers appreciate how it streamlines team collaboration, making real-time updates, communication, and project management straightforward. They think task and project tracking is efficient with customizable dashboards, but some feel pricing is high, especially for larger teams or nonprofits, and wish more features were available on lower-tier plans.
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Who uses monday service?
Based on 111 verified user reviews.
Company size
Small Businesses
Midsize Businesses
Enterprises
Top industries
Use cases
monday service's key features
Most critical features, based on insights from monday service users:
All monday service features
Features rating:
monday service alternatives
monday service
Starting from
31
Per month
LiveAgent
Starting from
15
/user
Per month
Zoho Desk
Starting from
9
/user
Per month
Zendesk Suite
Starting from
55
/user
Per month
monday service pricing
Value for money rating:
Starting from
31
Per month
User opinions about monday service price and value
Value for money rating:
To see what individual users think of monday service's price and value, check out the review snippets below.
Tara H.
Finance and Administrative Officer
Micah L.
Management Consultant
monday service integrations (0)
Integrations rated by users
We looked at 111 user reviews to identify which products are mentioned as monday service integrations and how users feel about them.
Integration rating: 4.5 (2)
Integration rating: 5.0 (2)
“Streamlines everything and makes it easy to get things done”
“The newest integration have not used a ton yet”
Chris S.
General Manager
Integration rating: 5.0 (1)
“We were able to integrate all of our google workspace into Claromentis as we were a google organization. We have since switched to Microsoft and have had no issues integrating that as well.”
Julie C.
Compliance and Organizational Development Manager
Integration rating: 5.0 (1)
monday service support options
Typical customers
Platforms supported
Support options
Training options
monday service FAQs
monday service has the following typical customers:
Small Business, Mid-size Business, Large Enterprises
These products have better value for money
Q. What level of support does monday service offer?
monday service offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Chat
