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LiveAgent vs TOPdesk Comparison (2026)
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Good recommendations?
Overview
LiveAgent is the ultimate help desk software with 138+ powerful features. It helps businesses manage multi channel communication via help desk tickets from a unified inbox. Join companies like BMW, Yamaha, and Huawei in CS excellence. Start with a 1 month free trial, no credit card required.
TOPdesk is a service management platform for busy IT service teams that want to get things done. Packed with features and templates for processes like Incident Management, Asset Management and Change Management, TOPdesk is ready to use and quick to personalize. Our in-house people are here to help.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
1.7K
5
4
3
2
1
1.2K
459
49
6
1
- Value for money
- Ease of use
- Features
- Customer support
88%
would recommend this app4.4
111
5
4
3
2
1
53
49
8
1
0
- Value for money
- Ease of use
- Features
- Customer support
79%
would recommend this appPros
“It’s a reliable tool that brings all customer communication into one place, which makes daily tasks much easier. While there’s a bit of a learning curve and the interface can feel busy at times, once you get used to it, it really helps streamline support and improve response times.”
TT
Titus T.
Administrative Manager
“Liveagent's feature rich environment, it almost fulfil all of our needs in one price model, our customer enquiries segment is fully solved by liveAgent.”
Kamlesh M.
marketing consultant
“True Omnichannel Ticket Management: It features a highly reliable universal inbox that neatly converts emails, live chats, phone calls.”
Ar
Andhale r.
Customer service associate
Pros
“this is a good GUI for non-technical staff to use for logging tickets and such.”
Peter B.
vCISO
“TOPdesk is a very important tool for managing inquiries and problem solving across a wide range of teams and colleagues.”
WB
Will B.
University Centre Deputy Director
“some competitors also do this but some provide you all functionalityy”
Peter B.
vCISO
Cons
“Several other things don't work well - it loses the connection very easily, sometimes causing a complete loss of what you were doing, and merging tickets is a pain compared to Freshdesk, where all you had to do was click on the tickets you wanted to merge and selecting "merge."”
AF
Alex F.
President
“It's a bit buggy, and some things are just plain stupid - eg, you can only have one window open at a time, which makes using 2 screens to compare notes from one ticket to another impossible, for instance.”
AF
Alex F.
President
“The mobile app is significantly limited compared to the main app, which makes managing conversations on the go less effective.”
SL
Sebastian L.
Administrator
Cons
“The UI is quite complex and cluttered and feels a bit like you're inside a type-writer to write the letter.”
WB
Will B.
University Centre Deputy Director
“The downside to the complexity is that it is somewhat unappealing to look at and use.”
WB
Will B.
University Centre Deputy Director
“That features to connect topdesk with azure are not standard”
Sd
Sander d.
Service Manager
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review6 months ago
Key features
- Total features103
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Artificial Intelligence
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Branding
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Call Center Management
- Call Scripting
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Community Forums
- Compliance Management
- Configuration Management
- Contract/License Management
- Conversation Archiving
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Data Visualization
- Disaster Recovery
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Gamification
- Generative AI
- Help Desk
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IVR
- Inbox Management
- Incident Management
- Incident Reporting
- Inspection Management
- Integrations
- Interaction Tracking
- Internationalization
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Development
- License Management
- Live Chat
- Macros
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mentions
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Location
- Multiple Data Sources
- Natural Language Interaction
- Notifications
- On Call Scheduling
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Proactive Assistance
- Proactive Chat
- Problem Management
- Project Management
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Task Management
- Task Progress Tracking
- Team Inbox
- Technician Management
- Templates
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Visitor Management
- Voice
- Widgets
- Work Order Management
- Workflow
- Workflow Automation
- Workflow Management
- Total features139
- AI Copilot
- AI Summarization
- AI Text Generation
- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Artificial Intelligence
- Asset Lifecycle Management
- Asset Tracking
- Assignment Management
- Attachments/Screencasts
- Audit Management
- Audit Trail
- Automated Responses
- Automated Routing
- Automated response
- Automation
- Autonomous Task Execution
- Autoresponders
- Availability Management
- Barcode/Ticket Scanning
- Barcoding/RFID
- Branding
- CMDB
- CRM
- Calendar Management
- Calibration Management
- Call Center Management
- Call Scripting
- Capacity Management
- Case Management
- Catalog Management
- Change Management
- Chat/Messaging
- Chatbot
- Client Portal
- Co-Browsing
- Collaboration Tools
- Commenting/Notes
- Community Forums
- Compliance Management
- Configuration Management
- Contract/License Management
- Conversation Archiving
- Conversation Intelligence
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customer Database
- Customer Profiles
- Customer Support
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard
- Dashboard Creation
- Data Import/Export
- Data Security
- Data Visualization
- Disaster Recovery
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management
- Email Templates
- Email to Case
- Equipment Maintenance
- Equipment Management
- Event Triggered Actions
- Facility Asset Management
- Feedback Management
- Fixed Asset Management
- For Schools
- Forms Management
- Full Text Search
- Gamification
- Generative AI
- Help Desk
- Help Desk Management
- IT Asset Management
- IT Asset Tracking
- IT Incident Management
- IVR
- Inbox Management
- Incident Management
- Incident Reporting
- Inspection Management
- Integrations
- Interaction Tracking
- Internationalization
- Inventory Management
- Issue Management
- Issue Scheduling
- Issue Tracking
- Key & Lock Management
- Key Performance Indicators
- Knowledge Base
- Knowledge Base Management
- Knowledge Management
- Language Detection
- Lead Development
- License Management
- Live Chat
- Macros
- Macros/Templated Responses
- Maintenance Management
- Maintenance Scheduling
- Mentions
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Optimization
- Mobile User Support
- Monitoring
- Multi-Channel Communication
- Multi-Location
- Multiple Data Sources
- Natural Language Interaction
- Notifications
- On Call Scheduling
- Performance & Reliability
- Performance Metrics
- Personalization
- Phone
- Predictive Analytics
- Predictive Maintenance
- Preventive Maintenance
- Prioritization
- Proactive Assistance
- Proactive Chat
- Problem Management
- Project Management
- Queue Management
- Real-Time Chat
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Recurring Issues
- Release Management
- Reminders
- Remote Access/Control
- Reporting
- Reporting & Statistics
- Reporting/Analytics
- Request Assignment
- Risk Alerts
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SSL Security
- Safety Incident Management
- Scheduled/Automated Reports
- Scheduling
- Search
- Search/Filter
- Searchable Articles
- Secure Data Storage
- Self Service Portal
- Service Catalog
- Service History
- Service Level Agreement (SLA) Management
- Service Reporting
- Service Request Management
- Single Sign On
- Social
- Social Media Integration
- Status Tracking
- Supplier Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys
- Surveys & Feedback
- Tagging
- Targeted Emails
- Task Automation
- Task Management
- Task Progress Tracking
- Team Inbox
- Technician Management
- Templates
- Third-Party Integrations
- Ticket Collaboration
- Ticket Creation User Experience
- Ticket Management
- Ticket Response User Experience
- Tickets
- User, Role, and Access Management
- Video Chat
- Visitor Activity
- Visitor Management
- Voice
- Widgets
- Work Order Management
- Workflow
- Workflow Automation
- Workflow Management
Integrations
- Total integrations2
- 3CX
- AFAS Software
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- Chatbot
- Clicksign
- Customer Portal
- D4Sign
- Dynatrace
- Ericsson NetCloud Manager
- FastPass SSPR
- Flexwhere
- Freshdesk
- HubSpot CRM
- IBI-aws
- Insocial
- Jira
- Lansweeper
- ManageEngine OpManager
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- N-central
- Okta
- OneLogin
- Qlik Sense
- Saysimple
- Slack
- Snow License Manager
- Splunk Enterprise
- TeamViewer ONE
- Trello
- Versio.io
- WISH
- Workspace 365
- Zapier
- Zendesk Suite
- ZigiOps
- iFinder
- ilert
- Total integrations41
- 3CX
- AFAS Software
- Azure DevOps Server
- BeyondTrust Remote Support
- Bird
- Chatbot
- Clicksign
- Customer Portal
- D4Sign
- Dynatrace
- Ericsson NetCloud Manager
- FastPass SSPR
- Flexwhere
- Freshdesk
- HubSpot CRM
- IBI-aws
- Insocial
- Jira
- Lansweeper
- ManageEngine OpManager
- Microsoft Entra ID
- Microsoft Intune
- Microsoft Outlook
- Microsoft Power BI
- Microsoft Teams
- N-central
- Okta
- OneLogin
- Qlik Sense
- Saysimple
- Slack
- Snow License Manager
- Splunk Enterprise
- TeamViewer ONE
- Trello
- Versio.io
- WISH
- Workspace 365
- Zapier
- Zendesk Suite
- ZigiOps
- iFinder
- ilert
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