Lime Connect vs Intercom

Zendesk Suite

Freshdesk

LiveChat

Tidio

tawk.to

Drift

Compare Lime Connect and Intercom based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Automated Routing

Autoresponders

Canned Responses

Chat Transcript

Chat/Messaging

Chatbot

Communication Management

Configurable Workflow

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Service Analytics

Customer Support

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Visualization

Drag & Drop

Email Management

Feedback Management

File Sharing

For Sales/Marketing

Geotargeting

Human Handover

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Qualification

Live Chat

Mobile Access

Mobile App

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Natural Language Processing

Negative Feedback Management

Offline Form

One-to-One Messaging

Performance Metrics

Personalization

Pre-Configured Bot

Proactive Chat

Push Notifications

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Screen Sharing

Search/Filter

SMS Messaging

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Usage Tracking/Analytics

Video Chat

Video Support

Widgets

Workflow Management

Lime Connect

Linux

Web-based

Windows

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.

CEO & Founder

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.

Photographer

Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.

Strategic Supplier Relationship Manager - Commercial, IT

Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.

consultant

Nice Styling options, fair price packages for premium. Client liked it from the beginning.

Director

The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.

Manager: Technology

Ease of use, ability to fine tune, intergration to other platforms.

Director 

I am very pleased with the tool. Elegant and professional.

IT Specialist, Website developer

I just absolutely love it. So easy and quick to set up.

I loved how you the messages are forwarded to my email incase I am not on the userlike site.

Marketing

The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.

But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.

It was well designed and has an excellent backup system.

Developer

It is easy to use and very easy to integrate in your website/system/software.

Manager

Easiness of use, user friendly and fast response.

Some limited features on trial period. Somehow restritcted statistics.

I'm resolving help desk interactivity between customer and sales.

Head of Digital, Print & Branding

Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.

Lime Connect screenshot: All-in-One customer messaging software

Lime Connect screenshot: The Website Messenger

Lime Connect screenshot: Messaging Channels

Lime Connect screenshot: Automation with GPT-4

Lime Connect screenshot: The Message Center

Lime Connect screenshot: Mobile App

Lime Connect screenshot: Video Calls and Screen Sharing

Lime Connect screenshot: Data Privacy and GDPR

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Zendesk offers an AI-powered service platform that unifies conversations from multiple channels. It features AI agents for resolving inquiries, ticketing for support requests, and analytics for tracking service quality. Its Resolution Learning Loop technology enhances automation by integrating AI, human agents, and knowledge resources on one platform.

Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. 

2-Way Messaging

A/B Testing

Access Controls/Permissions

Analytics

Appointment Management

Asynchronous Learning

Audience Targeting

Automated Responses

Batch Communications

Behavior Tracking

Blended Learning

Campaign Analytics

Campaign Management

Campaign Scheduling

Campaign Segmentation

CAN-SPAM Compliance

Catalog Management

CES Survey Structure

Click Tracking

Client Management

Code-free Development

Collaboration Tools

Contact Database

Contact Management

Contextual Guidance

CSAT Survey Structure

Customer Journey Mapping

Customer Segmentation

Customer Surveys

Customizable CTAs

Customizable Fields

Customizable Forms

Data Import/Export

Data Synchronization

Drag & Drop Editor

Drip Campaigns

Dynamic Content

Email Automation

Email Campaign Management

Email Marketing

Email Templates

Email Tracking

Employee Onboarding

Engagement Tracking

Event Triggered Actions

For Startups

Help Desk Management

In-App Training

Inbox Management

Incident Management

Interaction Tracking

Interactive Content

Language Detection

Lead Distribution

Lead Generation

Lead Management

Lead Nurturing

Lead Segmentation

Lead Verification/Validation

List Management

Macros/Templated Responses

Marketing Automation

Intercom

Lime Connect vs Intercom Comparison (2026)

Lime Connect vs Intercom Comparison (2026)

Lime Connect

Intercom

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives