Lime Connect vs Text Request

LiveChat

Tidio

Podium

Twilio

tawk.to

SimpleTexting

Compare Lime Connect and Text Request based on features, pricing, verified reviews, integrations & more on GetApp. Find out which software is best for your business in 2026.

Tidio is a customer service suite with help desk, live chat, chatbot, and AI agent options. Lyro, it's conversional AI chatbot, is capable of resolving up to 64% of incoming issues. Sign up for a free 7-day trial.

tawk.to is a cloud-based live chat & messaging solution designed to help businesses of all sizes connect with customers via a mobile application or website. The platform allows users to view chat history, as well as performance analytics, & monitor customer communication via customizable pages.

LiveChat is a scalable customer engagement platform that leverages AI to help growing businesses streamline communication and drive growth. It helps businesses connect with visitors in real-time, streamline support workflows, and drive higher conversion rates through personalized, smart engagement.

Lime Connect is the leading GDPR-compliant software for messaging & automation that helps businesses transform customer communication.

Activity Dashboard

Activity Tracking

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

Automated Routing

Autoresponders

Canned Responses

Chat Transcript

Chat/Messaging

Chatbot

Communication Management

Configurable Workflow

Customer Communication

Customer Database

Customer Experience Management

Customer History

Customer Service Analytics

Customer Support

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Visualization

Drag & Drop

Email Management

Feedback Management

File Sharing

For Sales/Marketing

Geotargeting

Human Handover

Knowledge Base Management

Knowledge Management

Lead Capture

Lead Qualification

Live Chat

Mobile Access

Mobile App

Multi-Channel Communication

Multi-Channel Data Collection

Multi-Language

Natural Language Processing

Negative Feedback Management

Offline Form

One-to-One Messaging

Performance Metrics

Personalization

Pre-Configured Bot

Proactive Chat

Push Notifications

Queue Management

Real-Time Analytics

Real-time Consumer-facing Chat

Real-time Conversations

Real-Time Monitoring

Real-Time Notifications

Real-Time Reporting

Reporting & Statistics

Reporting/Analytics

Screen Sharing

Search/Filter

SMS Messaging

Social Media Integration

Support Ticket Management

Survey/Poll Management

Surveys & Feedback

Template Management

Third-Party Integrations

Transcripts/Chat History

Transfers/Routing

Usage Tracking/Analytics

Video Chat

Video Support

Widgets

Workflow Management

Lime Connect

Linux

Web-based

Windows

Great design; Great scalability; Easy integration; Great customer support; Many features and functionalities.

CEO & Founder

Works, does what it should, integrations like Slack or Pipedrive are still far from being awesome.

Photographer

Very Easy to use and a perfect Implement in my website. Best and very fast costumer support.

Strategic Supplier Relationship Manager - Commercial, IT

Used this solution on a few websites that i run now. Great initial product with the opportunity to grow into its higher tiers.

consultant

Nice Styling options, fair price packages for premium. Client liked it from the beginning.

Director

The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox.

Manager: Technology

Ease of use, ability to fine tune, intergration to other platforms.

Director 

I am very pleased with the tool. Elegant and professional.

IT Specialist, Website developer

I just absolutely love it. So easy and quick to set up.

I loved how you the messages are forwarded to my email incase I am not on the userlike site.

Marketing

The chat feature is about to be retired and replaced by a new feature which is available in beta only for now. That currently makes it a little confusing.

But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts.

It was well designed and has an excellent backup system.

Developer

It is easy to use and very easy to integrate in your website/system/software.

Manager

Easiness of use, user friendly and fast response.

Some limited features on trial period. Somehow restritcted statistics.

I'm resolving help desk interactivity between customer and sales.

Head of Digital, Print & Branding

Their knowledige is not limited to building tools, they also know very well how to use it: very helpful and fast support by chat.

Lime Connect screenshot: All-in-One customer messaging software

Lime Connect screenshot: The Website Messenger

Lime Connect screenshot: Messaging Channels

Lime Connect screenshot: Automation with GPT-4

Lime Connect screenshot: The Message Center

Lime Connect screenshot: Mobile App

Lime Connect screenshot: Video Calls and Screen Sharing

Lime Connect screenshot: Data Privacy and GDPR

Freelancers

Large Enterprises

Mid Size Business

Non Profit

Small Business

Podium is an AI-powered platform that helps businesses manage and convert leads. The platform is designed for a range of industries, such as automotive, healthcare, home services, and retail. It includes a virtual assistant that can drive leads, schedule appointments, and market the business. The system consolidates leads from various channels, including phone calls, text messages, website forms, and third-party sources, into a unified AI-powered inbox.

Twilio offers an API for phone services enabling companies to make and receive phone calls and send and receive text messages. It allows programmers to integrate various communication methods and to use existing web development skills and codes to solve communication problems.

SimpleTexting is an SMS marketing and business texting platform that helps teams send campaigns, manage two-way conversations, and automate messaging at scale with features like MMS, segmentation, API access, and compliance tools.

Text Request is crafted to cut through the noise, so you can connect with customers anytime, anywhere.

2-Way Messaging

Access Controls/Permissions

Automated Responses

Batch Communications

Campaign Management

Campaign Scheduling

Collaboration Tools

Commenting/Notes

Contact Management

Customer Segmentation

Customizable Fields

Data Import/Export

Employee Database

Inbox Management

Interaction Tracking

Mass Texting

Message Personalization

Mobile Alerts

Mobile Coupons

Monitoring

Newsletter Management

Polls/Voting

Real-Time Chat

Real-Time Data

Real-Time Updates

Reminders

Response Management

Review Monitoring

Review Notification

Role-Based Permissions

Scheduled Messaging

Tagging

Text-to-Win

Video Conferencing

Text Request

Android

iPad

iPhone

Vice President of Technical Recruiting

The customer support provided is excellent. Any questions or concerns I had were addressed promptly and effectively.

Coordinator of Engagement 

One of the things I appreciate most about this software is the ease of use and the ability to quickly and efficiently engaged users.

Owner

Text Request gives us another quick, easy way to connect to our clients and gives them the ability to reach out to us any time of day. Their customer service is amazing.

APRN

Integration was easy & it is so helpful that it is the same number as our phone so patients use it with ease.

Partner

Very impressed with the quality of the product, particularly for the price.

Marketing Specialist

All of the team members are very helpful and quick to answer questions. They also send along tips and tricks along the way to improve our experience and better our branding.

Rehab Manager

It has been a great experience with our therapists out in the field.

Support 

Textrequest has continued to evolve since we started using it. They are very invested in improving the service and adding more features to make the user experience better.

Owner/President

We contacted customer service about this problem but they were not able to provide any assistance.

The biggest problem we have is that the mobile app loads very slowly.

Staffing Specialist

Text request is great because we hire nationally and we can pick out area codes from the location we are hiring from to send information to applicants.

I also love that there is a google extension for Text Request so you do not even need to be on the website to receive your text messages.

Its easy to use and organized, can add multiple users which helps.

Our independent insurance agency absolutely LOVES Text Request.

Lime Connect vs Text Request Comparison (2026)

Lime Connect

Text Request

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives