WizVille - 2026 Pricing, Features, Reviews & Alternatives

WizVille is a cloud-based, all-in-one customer feedback collection and management platform which enables the measurement of customer satisfaction throughout the customer journey, including online reservations and purchases, in-store purchases, customer service, product use, and more. The software offers customizable surveys with multiple question types, a range of survey distribution methods, real-time dashboards, email and PDF reports, dissatisfaction alerts, action planning and monitoring, and a ticket-based customer dialog interface.

WizVille allows businesses to collect customer feedback and reviews of stores, online purchases, pre- and after-sales service, and products. Surveys can be fully customized with multiple question types supported, including multiple choice, rating scales, open-ended questions, and net promoter score (NPS). Users can customize the design and URL of their surveys, and schedule them for distribution at any stage of the customer journey. Surveys can be delivered directly to customers via email or SMS, offered in-store through tablets or kiosks, integrated into WiFi hotspot signup processes, or accessed through URLs or QR codes on printed materials.

WizVille’s dashboards update in real-time, and each employee is given personalized access to response data. Feedback can be cross-referenced with customer profile to provide a fuller picture, and text responses are automatically analyzed to identify trends. Users are automatically alerted to dissatisfied responses and can create action plans, with tools for monitoring implementation and automated reminders after set time periods. PDF and email reports containing priority action plans and key statistics are generated automatically. A ticket-based interface allows users to collaboratively communicate with customers and solve issues, with customer feedback and interaction tracking. To promote the business, Trustville-verified reviews can be published to websites, product pages, or social media channels.