WizVille Pricing, Features, Reviews & Comparison of Alternatives

WizVille

All-in-one customer feedback management platform

5.0/5 (1 review)

WizVille overview

WizVille is a cloud-based, all-in-one customer feedback collection and management platform which enables the measurement of customer satisfaction throughout the customer journey, including online reservations and purchases, in-store purchases, customer service, product use, and more. The software offers customizable surveys with multiple question types, a range of survey distribution methods, real-time dashboards, email and PDF reports, dissatisfaction alerts, action planning and monitoring, and a ticket-based customer dialog interface.

WizVille allows businesses to collect customer feedback and reviews of stores, online purchases, pre- and after-sales service, and products. Surveys can be fully customized with multiple question types supported, including multiple choice, rating scales, open-ended questions, and net promoter score (NPS). Users can customize the design and URL of their surveys, and schedule them for distribution at any stage of the customer journey. Surveys can be delivered directly to customers via email or SMS, offered in-store through tablets or kiosks, integrated into WiFi hotspot signup processes, or accessed through URLs or QR codes on printed materials.

WizVille’s dashboards update in real-time, and each employee is given personalized access to response data. Feedback can be cross-referenced with customer profile to provide a fuller picture, and text responses are automatically analyzed to identify trends. Users are automatically alerted to dissatisfied responses and can create action plans, with tools for monitoring implementation and automated reminders after set time periods. PDF and email reports containing priority action plans and key statistics are generated automatically. A ticket-based interface allows users to collaboratively communicate with customers and solve issues, with customer feedback and interaction tracking. To promote the business, Trustville-verified reviews can be published to websites, product pages, or social media channels.
wizville.fr

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Europe

Supported languages

English, French, Spanish
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WizVille reviews

Excellent
1

Very good
0
Average
0
Poor
0
Terrible
0
Value for money
Features
Ease of use
Customer support
  5.0
  5.0
  5.0
  5.0

WizVille pricing

Pricing options
Subscription
View Pricing Plans

Contact WizVille for pricing information.

WizVille features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Contact History
Customizable Branding
Email Integration
Monitoring
Multi-Channel Communication
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration

Chat (157 other apps)
Instant Messaging (82 other apps)
Knowledge Base (95 other apps)
Prioritizing (60 other apps)
Real Time Monitoring (55 other apps)
Ticket Management (60 other apps)
Workflow Management (63 other apps)

Additional information for WizVille

Key features of WizVille

  • Multiple question types
  • Survey QR codes
  • Automated email & PDF reports
  • Feedback collection
  • Custom surveys
  • Custom survey URLs
  • Customizable survey design
  • Real-time dashboard
  • Customer profiles
  • Trend analysis
  • Action plans
  • Action reminder alerts
  • Ticket-based customer dialogue interface
  • Customer interaction & feedback histories
  • Review publishing to websites & social accounts
  • Trustville integration
View All Features

Benefits

Feedback can be collected at any stage of the customer journey, to provide reviews of products, pre-sales service, in-store and online purchase experiences, and after-sales service.

Survey designs and URLs can be customized, and a variety of question types are supported including multiple choice, rating scales, net promoter score (NPS), open-ended questions, and more.

Users are automatically alerted to dissatisfied customers, and issues are assigned based on the topic and the degree of dissatisfaction, with users able to create, edit, and monitor action plans, and automated reminders generated if action is not taken within a set timeframe.

The ticket-based customer dialog interface enables collaborative solving of customer issues, with interaction and feedback history tracking for each customer, and the ability for customers to respond via email or a dedicated web page.

Positive customer feedback can be promoted by publishing Trustville-verified reviews to company websites, product pages, or social channels, with dedicated Trustville pages for each point of sale and listing of reviews on search engines including Google.