Additional information for WizVille
Key features of WizVille
View All Features
- Multiple question types
- Survey QR codes
- Automated email & PDF reports
- Feedback collection
- Custom surveys
- Custom survey URLs
- Customizable survey design
- Real-time dashboard
- Customer profiles
- Trend analysis
- Action plans
- Action reminder alerts
- Ticket-based customer dialogue interface
- Customer interaction & feedback histories
- Review publishing to websites & social accounts
- Trustville integration
Feedback can be collected at any stage of the customer journey, to provide reviews of products, pre-sales service, in-store and online purchase experiences, and after-sales service.
Survey designs and URLs can be customized, and a variety of question types are supported including multiple choice, rating scales, net promoter score (NPS), open-ended questions, and more.
Users are automatically alerted to dissatisfied customers, and issues are assigned based on the topic and the degree of dissatisfaction, with users able to create, edit, and monitor action plans, and automated reminders generated if action is not taken within a set timeframe.
The ticket-based customer dialog interface enables collaborative solving of customer issues, with interaction and feedback history tracking for each customer, and the ability for customers to respond via email or a dedicated web page.
Positive customer feedback can be promoted by publishing Trustville-verified reviews to company websites, product pages, or social channels, with dedicated Trustville pages for each point of sale and listing of reviews on search engines including Google.